숙박 시설의 전망

고블린 힐 빌라스 앳 샌 샌 여행 후기

3 out of 5
고블린 힐 빌라스 앳 샌 샌
San San, Port Antonio, Portland

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 103개 이용 후기 중 49개" "
평점 8 - 좋아요. 103개 이용 후기 중 32개" "
평점 6 - 괜찮아요. 103개 이용 후기 중 11개" "
평점 4 - 별로예요. 103개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 103개 이용 후기 중 5개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Arpita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

8/10 - 좋아요

Tristan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enchanted garden vibe
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Loraine

2023년 7월에 2박 숙박함

8/10 - 좋아요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Ian

2023년 7월에 4박 숙박함

4/10 - 별로예요

MICHELLE

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff is amazing helpful and kind m. the rooms are old there is rat and roaches everywhere and ants all over the rooms. they charge so much no breakfast included like other simulate properties around. I will never go back there - all they have going for them is the view the owners or people in charge need to do better- i’m asking expedia for some type of refund or something the pms e was horrible they need to take that off the list of places to send thier guests to.
2023년 6월에 4박 숙박함
답변 제공: “There at the creation” 님, 2023년 7월 10일
Dear Michelle, Naturally I was very concerned on reading this negative review and I contacted the staff who had previously provided a report on the weekend when you were at the hotel. The person who provided the report was Errol at Reception, who had in fact mentioned his conversation with you as his account of your dissatisfaction with our rates was reported in some detail. This is how I am able to identify this review as yours. There are 4 main areas of complaint which I’ll address in turn: 1, price and what is included, or not, in our rate2.Rats and roaches “everywhere and ants all over the rooms”3. The rooms are old. 4. The property management system was “horrible”. These charges deserved a full enquiry as we take feedback from guests as important, and this is what we did. Here are the results. I wish it were shorter, but some if the comments require a full report. Here are the facts obtained fromErrol and also from making a comparison with the rates of the two other hotels you mentioned . Errol reported that you said and I quote from his written report dated 24 June2023: “A guest expressed her love for the property due to its tranquillity, quietness and lush landscape. She visited with her family and mentioned that Goblin Hill Villas is the perfect place for families. However, her other family members were staying at Trident and GeeJam.They initially booked through Expedia for Goblin Hill but canceled, stating that our rates were expensive and the villas expectations did not match the offered price. They pointed out that GeeJam and Trident had lower rates and included free breakfast, unlike our property… we didn’t even offer coffee ..as a gesture, despite our high rates.”I asked Errol if he had pointed out that Trident is the most expensive hotel in Port Antonio (normally 700 per room) and GeeJam is the second most expensive. It is also important to compare apples to apples. You rented a two bedroomvilla for your family comprising two floors of 1600 sq ft, including powder room, kitchen, split level living and dining room and 16’ x 10’ dining terrace facing the sea, downstairs, and 2 full en-suite bedrooms and bathrooms with wall to wall windows facing sea views from the master bedroom and mountain views from the twin bedroom. Your rate for a villa was for a family, not a room. In an effort to make a direct price comparison of like to like, (not of a 2 bedroom villa with a one bedroom hotel room) for Errol’s future information I compared our rate for a one bedroom Special Sea View Villa plus cost of breakfast for two, with GeeJams rate for a superior room including breakfast and snacks in the villa, I found that our rate was 65.00 less than GeeJams per night. It is possible to see “free breakfast and snacks in room “ and forget to do an actual price comparison. 2. Rats, roaches and ants.Errol’s report did not include any mention by you of “cockroaches, rats and ants.” I therefore checked with our head housekeeper, Ron

4/10 - 별로예요

Michelle

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the money this was a terrible hotel. The rooms were very old and in disrepair, water didn’t work for a day (to flush toilets), furniture was dirty and I didn’t want to sit on it, the food was not great. Only good point was the personal chef that cooked for us and was delicious. The road to the property is destroyed and made the taxi (although Petey was awesome) ride difficult. I would never stay again or recommend the property.
2023년 4월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 10일
Dear Michelle, Thank you for writing a review. We need to hear from a wide variety of guests. You have mentioned being without water for a day and I need to clarify for you and other readers that this was an unexpected event due to a water pump repair, which was carried out.We have not received any prior complaints that furniture was dirty. I am sorry that you did not bring this up to the reception staff who would have been able to take steps to deal with your complaint. I am somewhat puzzled that although the food was”not great” you had a personal chef whose food was “delicious”…? To be more clear, the road you mention which was being worked on was indeed difficult: however it is a section of the government’s construction of a new highway to Port Antonio and not the road that leads to our property. Thank you for providing feedback. It will be taken into account.

8/10 - 좋아요

tiphaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful location up in the hills. Very nice and calm atmosphere with great views...beautiful planting. Humming birds ! Really helpful and friendly staff. a bit far from beaches: the only local beach (walking distance) is only open at the weekend, great beaches short driving distances: frenchman cove and Boston Beach. Blue Lagoon closed at the moment. The main local road at the moment is difficult and makes all journeys very slow and tricky... hopefully this will be resolved soon.
2023년 3월에 7박 숙박함
답변 제공: Management 님, 2023년 7월 10일
Dear Tiphaine, I am glad to let you know that the Blue Lagoon which is within walking distance of the hotel, has now reopened.The main road has indeed been slow and tricky. Recently the government hired a new contractor to take over the work. We have met with him and had his assurances that the completion will be given his full attention. I’m glad you enjoyed our location and landscaping and our helpful staff. These are indeed our treasures. As we say ‘Safe travels’!

10/10 - 훌륭해요

Tristan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay!
2023년 2월에 2박 숙박함
답변 제공: Althea Warren 님, 2023년 3월 6일
Dear Tristan,We appreciate your feedback. It was pleasure to have you staying and look forward to welcoming you back soon!

10/10 - 훌륭해요

Jermaine

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The birds
2023년 2월에 2박 숙박함
답변 제공: ‘There at the creation’ 님, 2023년 7월 10일
Indeed our birds are very happy! There are so many trees with delicious seeds to enjoy! And the hummingbirds! There are 26 indigenous varieties living in our expansive 11 acre grounds!

10/10 - 훌륭해요

Claudine

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Land scaping and ambiance was superb. The view was excellent. The staff was helpful and pleasing to work with. On the other hand the property was a little dated and facilities needs to be upgraded or modernized a bit. Overall though a fantastic experience and I will be a repeat customer.
답변 제공: Althea 님, 2023년 1월 6일
Dear Claudine,Thank you for your valuable feedback. We are very pleased that you appreciate the staff and the lush tropical vegetation and sea views. Our aim is to maintain a great guest experience and your feedback is one of the ways this is achieved.We also would like to share that Goblin Hill continuously undertakes maintenance and renovations across the property. We hope to have the opportunity to welcome you again in one of our newly renovated villas.Warm regards,

2/10 - 너무 별로예요

Paula

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Listen!! I want to be fair…the staff at this location was extremely nice and this review is no fault of there’s. For the price this was not up to standard unless you don't mind paying over $300 per night to have no running water, or to have to go to the swimming pool to fill up a bucket to flush the toilets….NOT acceptable- You can see that in its heyday, this place was lovely but a MASSIVE reno is necessary and maybe a bit of love for this lovely location. The property and the views are lovely and each villa has potential….We lasted 1 night and had a delicious cup of soup and curry chicken and a salad for $70 US for two guests….That was the bad news….the good news is this establishment was extremely apologetic and I appreciated that sentiment. Hoping they get their act together and manage this hidden gem better!!
답변 제공: Team leader 님, 2022년 12월 8일
Dear Paula, We appreciate your feedback and the opportunity to respond to your complaints. We also appreciate your favorable comments about our staff and location. Firstly, the inconvenience with water that you experienced: our maintenance man, Odaine, has now completed a system of reading the water level in our main tank by non-technical members of our staff. So that if a receptionist arrives in the morning and sees that a certain level is approaching where additional supplies are needed, she can order water immediately to be trucked in. This is because the regular water system has been severely disrupted for the community because the government is digging up the main road to install larger water mains and internet connections underground, and the project seems to be straining the capacity of the contractors on the project. The work is scheduled for completion in early 2023 we are told, which will resolve the overall problem; presently however, we are not advised when water will be shut off nor of the duration of each shut off. To overcome this, we and the community buy trucked water which is pumped into our tanks. We are not short of storage tanks - there are eight of them on our property which feed a main tank which in turn supplies our villas by gravity. In your case, there was water to feed the villas but not sufficient to reach the second floor. We have now rectified this situation with a signaling system which we are using to order water as soon as a certain level has been reached, and staff has been instructed to buy trucked water daily to avoid any shortages if the mains are closed off. We refunded you for one night’s stay in view of the discomfort and inconvenience you experienced that night. You found the price of dinner for two to be excessive. The price of 30.00 per person plus a service charge and government tax includes 4 courses, a soup, salad, main course and dessert. Your review does not mention dessert which is always provided unless a guest refuses it. I’m sorry that you felt that the meal was overpriced. Like most countries today, we have been experiencing rising inflation which is affecting food, salaries, energy and transportation, all of which affect our pricing, and food costs are the most affected. We have managed to keep our costs below our competition locally, for which we are thankful. You have also noted that although the place is beautiful it is in need of ‘tender, loving care’ (my paraphrase!)A guest today that had a cook/housekeeper make all his meals in his villa ( an alternative we offer, given that each villa has a 16 ‘ balcony or terrace for enjoying the view during meals) commented that he had a wonderful stay and would be returning soon. I am sorry that you felt otherwise. We are recovering from the stringencies of Covid and do our utmost to renovate as much as finances permit. We care enormously for our beautiful property and do our utmost to renovate with the resources available. Happily,

8/10 - 좋아요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 4박 숙박함

10/10 - 훌륭해요

Tara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautifully located overlooking the sea. The grounds green and lush and well maintained. The staff was very friendly and accommodating. The villa was exactly as it was pictured online. I will definitely be back.
2022년 4월에 3박 숙박함
답변 제공: Management 님, 2023년 7월 10일
Thank you Tara. I am happy that you found the accommodation to be as represented and enjoyed the location, landscaping of our extensive grounds and our staff. Do come again..

6/10 - 괜찮아요

monalisa

2022년 2월에 2박 숙박함

4/10 - 별로예요

Jason S

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
No drinks, water, snacks in the room or on the property
2022년 2월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 10일
Dear Jason, Thank you for your comments. We are careful to describe what we offer. The villas are not stocked with complimentary food items. However, one of the services we offer is a personal House-keeper/cook who shops for you from the supermarket and market and cooks 3 meals a day - the food purchased is at cost and our cooks are very talented, therefore the overall food experience is quite unique and welcomed. There is also the option of restaurant style meals on the Hummingbird Terrace,but I think you would enjoy the genuine Jamaican meal preparation of dishes chosen by you…

10/10 - 훌륭해요

Ricala 님, brooklyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place for peace and relaxation
2022년 2월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 10일
Thank you, Thus is the perfect place to refresh, restore and recharge..

4/10 - 별로예요

Hyacinth

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Positive - close to the Blue Lagoon and has the potential to be lovely. Negative - this property needs a complete renovation - light sockets are coming out of the wall, lime built-up around the sinks in the bathrooms and kitchens. The outside needs painting and pool area needs some TLC. Also, the roads to the villas are very bad.
2022년 2월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 10일
I think you will find your comments on the pool and painting to be all satisfactory at this time. Yes the main road has been under construction and we look forward to its early completion. The road to the villas is not this road, and is in good condition. Thank you for writing.

10/10 - 훌륭해요

Janice

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an ocean view room and it was absolutely beautiful and breathtaking view. We would definitely stay here again The villas are beautifully decorated and is fully equipped if you would prefer to cater for yourself. We chose to have our meals delivered to the villa The food was excellent and the servings were very generous. Plenty to do if you want to. Fantastic
2022년 1월에 3박 숙박함
답변 제공: Althea 님, 2022년 2월 4일
Dear Janice, Thank you for taking the time to post this review about your stay. At Goblin Hill, we strive to provide excellent service and experience to our guest and as such, we are happy that we have met this objective. Thank you again, and we look forward to welcoming you back.

8/10 - 좋아요

Tiana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Goblin Hill is a beautiful and relaxing retreat. The team is kind and responsive. The food (when ordered ahead) is authentic and delicious. The views are stunning. The main road is under construction so getting around can be tricky, for example the walk to the beach. I would still highly recommend the property. Just go with a well stocked refridgerator and a transportation plan.
2022년 1월에 3박 숙박함
답변 제공: Althea 님, 2022년 2월 1일
Dear Tiana, Thank you for your review, it is very appreciated! To be hidden away amidst lush gardens and tranquility is a real treat, and we are glad you choose our property. Our team of staff is always delighted to serve in an effort to improve our guests’ experience; we will be certain to let them know of their achievement relating to your positive experience. Sadly, though, we hope that the construction as part of our government’s initiative in transitioning the roads did not provide too much of an inconvenience for you. Your recommendation of our villas to other guests is greatly valued and appreciated as well as your advice relating to the conditions of the San San roads to Goblin Hill. Thanks again and please keep safe!

8/10 - 좋아요

Claudette

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The property is wonderful, the rooms could use some updating, but the grounds and the views breathtaking! Wendy was everything! Made up for a lot. No real beach access, it’s a hillside property. They need better signage out front.
2022년 1월에 3박 숙박함
답변 제공: Althea 님, 2022년 2월 1일
Dear Claudette, Thank you very much for staying in our villas and for taking the time to provide us with your reviews. Your high ratings of our property grounds is appreciated and we will be certain to extend your “Kudos” to Wendy for her contribution to your positive experience. Goblin Hill is not a beach front property; we try to communicate this as specific as possible to our guests via our website as well as in other communication we send to guests about their reservation. It is communicated that there is a public white-sand beach which is about 15 minutes’ walk away. Do you mind telling us where out front you would love to see the signage improve? We have to bear in mind the restrictions to be followed where signage is concerned. Again, we really appreciate your feedback and for allowing us the opportunity to clarify a few things. Thank you again for staying at our villas and we look forward to having the chance to welcome you again. Keep safe!

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태
Beautiful, peaceful, old world charm property. Stunning views and great food! The manager at the property was not warm and welcoming at all. Otherwise great stay!
2021년 12월에 3박 숙박함
답변 제공: Althea 님, 2022년 2월 1일
Dear Sandra, It is a pleasure hearing from you regarding your stay. We are very happy to hear that you enjoyed the amazing qualities of our chef service and the pleasant scenery of our property. We are not happy, however, of the mannerism of our manager and truly apologize for this, but we can assure you that your feedback will help us to improve our guests’ experience. Thank you very much for staying at our villas and we look forward to having the opportunity to welcome you again. Keep safe!

10/10 - 훌륭해요

Liz

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I took a solo trip ti Jamaica and spent a week of my time at Goblin Hill which was nothing short of phenomenal. The front desk staff couldn’t do enough to make my stay comfortable and the touch added by the personal chef meant that the food was perfect! I would not hesitate to recommend Goblin Hill and will be back on my next trip to Jamaica
2021년 12월에 2박 숙박함
답변 제공: Althea 님, 2022년 2월 1일
Dear Liz, Thank you again for choosing Goblin Hill and for taking the time to provide us with a review of your stay. We are glad to hear that you enjoyed your accommodation and was pleased with the service provided by our chef and front desk staff. We aim to provide exceptional service at all times and so we are thrilled to know that we have met your expectations. Thanks again, and we look forward to welcoming you again soon!

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
Landscaping was very nice. Staff I encountered was terrible. There wasn’t even a welcome and we had to find the villa on our own. The receptionist first remarked was “I don’t know why expedia allow you to book for one night, we don’t do that!”Worst customer service ever at Goblin Hill. I’m happy I only book for one night because I would’ve left after the first night anyway. The property is only surviving off good will. There a is no restaurant onsite as advertised you’ll definitely starve after 5pm and the pool was extremely dirty.
2021년 8월에 1박 숙박함
답변 제공: Goblin Hill Villas at San San 님, 2021년 8월 26일
Dear Guest, Thank you for taking the time to share your experience with us. Despite admiring the landscaping, you reported having an unsatisfactory experience. We have investigated each of your complaints to see if there is something we must correct, and/or explain, Firstly, we appreciate your positive feedback about the landscape; we take pride in ensuring that our spacious grounds and exceptional views provide a serene and relaxing environment for guests from the moment they arrive. To hear that you had an unpleasant welcome from our reception staff made us look closely into the details of your arrival. The receptionist who was on duty when you arrived, usually receives full marks from guests for her friendly and welcoming manner, so we were puzzled and investigated further. What we did find out was that your booking was not made in accordance with our 24 hour advance period for reservations, due to an error on the system of the OTA (Online Travel Agent) through whom you booked. Our policy of requiring 24 hours notice for all bookings and a two night minimum stay was not reflected on their platform. We have as a result of your booking been in contact with them to correct this error, and they have now confirmed that this has been done. In terms of any surprise that our receptionist may have shown, it may have been that you arrived with a party of seven and our one bedroom villas are designed for two guests with the possibility of one additional person/child at an extra person rate. In the end three persons stayed with us and the others found accommodation elsewhere. The lack of notice meant that the details of meal options and how these are managed, along with our guest information booklet containing important details of your stay, were not sent to you in advance, as we do with all bookings received over 24 hours in advance. One of the important items of information which we provide each guest in advance of their arrival, is that during the COVID epidemic, our restaurant operates differently in order to deal with the Covid situation; guests are informed in advance of the meal options and are sent menus to choose from so that when they arrive, , and during their stay, their pre-selected meals are prepared in the restaurant kitchen and delivered to each villa. You said that you had to find your own way to the villa. This was puzzling as our villas are spread out and it would be impossible for a stranger to locate a villa on one’s own. Our reception staff reported that they asked you to wait on the bellhop, who was engaged with another check-in at the time and asked you to have a seat until he returned. One of your party said that they knew the property and would take you to the villa, which they did. We apologize that the pool appeared dirty; this is not a normal condition as our pool is normally crystal clear. If it had been raining, fresh water has the effect of diluting pool chemicals and introducing airborne particles. But our

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The landscape was extremely beautiful! The view of the ocean from our bedroom was breathtaking. The bathrooms in our villa needs renovating they are somewhat dated with chipped tiles on the shower floor. there is no cable TV in the villa ,if you want to watch cable you have to walk down to the lounge at reception. Thanks to Odane the porter/bell hop,lanscaper,tour guide,mr fix it for his assistance throughout our stay.We had a great stay and would definately go back.
2021년 7월에 2박 숙박함
답변 제공: Althea Warren 님, 2021년 7월 21일
Dear Guest, We appreciate you taking the time to share your experience with us. Thank you! Just to let your know regarding your comment on the bathroom, we have started looking into the matter and we apologize about this. Also, none of our villas come with cable TV and we do not advertise that they do, but maybe having cable TV in all the villas is something that we could consider in the future. The villas, however, have roku with each television to streamline entertainment. We will be glad to pass your regards to Odaine, he is truly a “star boy”! Thank you again for sharing your experience, and please feel free to check with us regarding your next reservation. We will be happy to welcome you again soon. Warm regards, Althea Warren For the team at Goblin Hill & Crystal Cove

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the property is very nice old school style and we alwasy love it , we wish there was a t least breakfast or some kind of refreshments other than cooking or being cooked for in the villa. Especially after a very long drive , bring supplies for your kitchen,. the place is super beautiful and the view spectacular , we usually go to winifred beach which is local and this time we went to Frenchmans cove which is closer and has great service good and inexpensive to rent lounge chairs, the waiter brought us everthing the drinks were great and the burger was excellent with the fries ! we wanted the jerk chicken but there wasnt any ready. the water and beach are pristine and it wasnt crowded on a weekday.
2021년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 8월에 7박 숙박함
답변 제공: Management 님, 2023년 7월 10일
Thank you for your rating. Much appreciated.

6/10 - 괜찮아요

Hugh 님, kingston

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I like the lawns, nature all around and the views. The playground was not in a good state and there was no kids pool
2020년 7월에 4박 숙박함
답변 제공: Management 님, 2023년 7월 10일
We’re glad you enjoyed the grounds and views. The playground is back in shape. We do not advertise a kiddy’s pool as we have a pool which serves the whole family.

10/10 - 훌륭해요

Måns

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A wonderful hotel
A wonderful hotel and place. A nice hotel and very nice staff. I hope that I can come back someday. Thank you very much for everything.
2020년 3월에 4박 숙박함
답변 제공: Althea 님, 2020년 3월 11일
Dear Mans, Thank you for your pleasant review. Our guests’ satisfaction is our number one priority and we are happy we met your expectations. Come back! :-) For the team at Goblin Hill Villas at San San Althea Warren

4/10 - 별로예요

Laura

별로예요: 직원 및 서비스
Extremely disappointing
Really regret making this booking. For the price we paid, we were expecting full amenities and great service, but our stay was terrible. The hotel and grounds are beautiful, but that's really the only positive. We had to hunt someone down every time we needed something- even in the restaurant/ bar, there was never anyone on staff. They nickle and dimed us for absolutely everything- even the cheapest hotels I stay at will at least give you a small bottle of water in your room, but here we got nothing. There were a lot of frustrating, insulting moments with the staff, but the worst was when I tried to use their laundry service. I asked for my clothes back the next day, but when I got back to my room I realized they hadn't been touched. When I went back to the front desk to complain, I got zero apology or explanation, and of course they still charged me full price plus gratuity for doing it the second time. This hotel really shouldn't advertise itself as a hotel or resort- it's more like short-term apartment rentals.
2020년 2월에 2박 숙박함
답변 제공: Althea 님, 2020년 3월 2일
Dear Laura, Please accept our apology for the inconveniences you have mentioned and thank you for taking the time to let us know. Your feedback is valuable as these will help us to improve our services to you and other guests. The response you received from our front desk persons and other staff does not reflect the hotel’s values as we always strive to provide the best service to our guests. All our employees are trained in the areas of the services we provide before they are assigned to work, and they are also provided with ongoing training to enable them to maintain the skills of providing quality services. The fact that you have had this experience, I would like to assure you that this has been taken seriously and we would be happy to investigate the issues mentioned and follow through with you with our responses, if you are able to provide us with the name under which your villa was booked. Thank you again for sharing your experience with us. For the team at Goblin Hill Villas at San San Althea Warren

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
The landscape was extremely beautiful! The view of the ocean from our bedroom was breathtaking.
2020년 2월에 2박 숙박함
답변 제공: Althea 님, 2020년 3월 2일
Dear guest, Thank you for sharing your lovely views with us. Come back again soon! For the team at Goblin Hill Villas at San San Althea Warren

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Althea 님, 2020년 3월 2일
Dear Tracey, Thanks for rating us 10 out of 10! It was a pleasure having you stayed with us. Come back again soon! For the team at Goblin Hill Villas at San San Althea Warren

6/10 - 괜찮아요

Disappointed 님, Fort Lauderdale

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful greenery and wonderful views but the hotel is poorly maintained and is in dire need of a chef, a good landscaper and a carpenter to repair many of the doors that seem to be decaying.
2020년 1월에 2박 숙박함
답변 제공: Althea 님, 2020년 2월 3일
Dear Guest, Thank you for sharing your views. We strive to ensure that our guests are satisfied with every stay, and so your feedback is noted. We hope you will stay with us again for your next trip and allow us to make it up to you! For the team at Goblin Hill Villas at San San Althea Warren

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I appreciated that the representation on their website was accurate, including photos. And I loved the villa layout - spacious rooms, huge openable windows, which means great natural ventilation and views. Oh, the views! From inside the villas and on the lawn overlooking the sea. Our favourite part of our stay was simply sitting on those adirondack chairs and feeling tranquil! We hope to be back again.
2020년 1월에 3박 숙박함
답변 제공: Althea 님, 2020년 1월 13일
Dear Guest, We at Goblin Hill Villas at San San thank you for sharing your experience with us. We are delighted to know that our property and layout helped make your stay wonderful and we hope you come back soon. For the team at Goblin Hill Villas at San San Althea Warren

10/10 - 훌륭해요

Bertrand 님, Toronto, Canada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice gardens, swimming pool. Houses are a little bit outdated, but good for one week
2019년 12월에 7박 숙박함
답변 제공: Althea 님, 2020년 1월 21일
Dear Bertrand: We are grateful that you chose to stay with us, and also thank you for taking the time to share the details of your stay. Your feedback is valuable and is noted. We hope you will come back and stay with us again. For the team at Goblin Hill Villas at San San Althea Warren

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location, lovely pool, clean and comfortable housing.
2019년 11월에 3박 숙박함
답변 제공: Althea Warren 님, 2019년 12월 3일
Dear Guest, It was a pleasure to have you stay with us at Goblin Hill Villas as San San, and we are delighted to know that you liked our location and that your stay was comfortable. We are always striving to provide the best to our guests. Thank you for your feedback, and we look forward to welcoming you back. For the team at Goblin Hill Villas at San San Althea Warren

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함
답변 제공: Althea Warren 님, 2019년 12월 3일
Dear Guest, Thank you for rating your stay at our hotel with 5 points. Your satisfaction is important to us! We are grateful for your feedback and look forward to your next visit. For the team at Goblin Hill Villas at San San Althea Warren

6/10 - 괜찮아요

Nicole

좋아요: 직원 및 서비스
별로예요: 청결 상태
Beautiful setting in need of tlc
The setting at Goblin Hill is gorgeous. Lush green property with a stunning view. However the villas are in need of some extermination and new linens. Our towels has blood stains and floors were covered with ants. To be fair, we only stayed one night so we never gave the property a chance to fix anything to move us but I was disappointed for the price. Would likely not stay there again.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the ocean view, cleanliness, and open space Loved that the staff was friendly, available but at the same time stayed out if the way. Didn't like there was no clothes iron in my room. The safe was also paid to use without clear instructions how.
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the most amazing view, we a balcony that opened up to the ocean breeze, Room 27. We also had a Gourmet Chef, Maria.
2019년 8월에 6박 숙박함
답변 제공: The Front Desk team 님, 2019년 9월 2일
Dear anonymous, we're happy you enjoyed your amazing views and the culinary doings of Maria! : ) Those villas, next to the rolling lawns that many people think is a golf course in photos, really have a marvelous vantage point. We hope you walked down the path to look out over Princess Nina's Island, just below your villa. Thank you again and we hope to welcome you back again soon!

2/10 - 너무 별로예요

Latoya 님, USA

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel I have EVER stayed in. Would never stay here again. The room only has AC in the bedroom so was not able to enjoy the living room, the bathroom did not have AC so could not apply my make-up in there for the wedding I came into town to attend. Poor lighting throughout. The patio's floor felt as if it was ready to cave in. The dishes in the kitchen were old and rusty nothing I would ever eat from. OLD OUTDATED NEEDS TO BE SHUT DOWN!
2019년 7월에 3박 숙박함
답변 제공: One love 님, 2019년 7월 18일
Dear Latoya, I’m sorry you had a disappointing stay. We noticed your review is dated tomorrow which makes it difficult for us to establish which villa you are in, as we look further into some of your complaints (notably about the kitchen); however unquestionably we do not aircondition the living room and terrace. The villas were designed with wall to wall sliding glass windows and doors and were designed for cross ventilation so they remain open all day long to catch the sea breezes except at night when the bedroom is air conditioned. The bathroom forms part of the bedroom suite and does not have separate air conditioning. We’re not aware of a patio floor ‘caving in’ but will look carefully to find and rectify this observation. We will also examine all the villas to locate and replace the rusty dishes you saw in your villa. We hope you did enjoy the stunning views from the terrace and the pristine natural surroundings which are considered unique in Portland. the most beautiful parish in Jamaica. We have taken your comments most seriously. Thank you for taking the time to let us know. The team at Goblin Hill

8/10 - 좋아요

Zach 님, Miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very welcoming and the views were amazing.
2019년 7월에 2박 숙박함
답변 제공: One love 님, 2019년 7월 18일
Dear Zach, Thank you for taking the time to post a review. We’re glad you found our staff welcoming and enjoyed the views- they are really unique in Jamaica. I hope you also got to enjoy the scenery and experiences in the near surrounding area. There’s so much beauty within a small radius of Goblin Hill ! We hope to see you again!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Goblin Hill Villas is such a beautiful property. First, it's vast. There's so much space to just walk around and the views are gorgeous. I've been to Port Antonio multiple times and never considered staying here. I'm so happy we did. It was probably the nicest property we've stayed at in this area and we're definitely going to return. The staff were all super friendly and everything just seemed organized.
2019년 6월에 3박 숙박함
답변 제공: One love 님, 2019년 7월 18일
Thank you so much for your review. We’re so happy to know that you found it to be ‘the nicest property’ you stayed at in Port Antonio. We are always trying to make our guests’ experience the best we can and are pleased you plan to return. We look forward to seeing you again soon, the Team

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Old and rustic needs renovation way over priced but beautiful view and ac works lol
2019년 6월에 1박 숙박함
답변 제공: One love 님, 2019년 7월 18일
Thank you for taking the time to write a review. We’re glad you enjoyed the view and sorry we disappointed you in the architecture.. Goblin Hill was built in the early 70s in the Jamaican Georgian vernacular style which is a classic adaptation for the tropics. Again, thanks..

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Struttura in bella posizione, servizio KO.
Hotel situato su un promontorio molto panoramico e con zone di interesse nelle vicinanze. Bella struttura anche se richiede ammodernamenti vari. Nota dolente è il servizio: check-in e out lenti e disorganizzati, personale mediamente scortese, errori di addebito inerenti alle consumazioni e, dopo ripetute richieste di verifica, non abbiamo ricevuto né rimborso né tantomeno risposta. Siamo stati disturbati al mattino presto, giornalmente, dagli addetti alla pulizia che chiedevano di rigovernare la nostra villa.
2019년 4월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Property was beautiful; lush trees, well manicured landscape, with an awesome scenery. The perfect escape and definitely highly ranked as one the best chill spot in Jamaica.
2019년 3월에 2박 숙박함
답변 제공: One love 님, 2019년 7월 23일
Dear Anonymous, Sorry to be replying sooo late! Somehow your wonderful review slipped by unnoticed till now! We’re so happy you enjoyed the property - we also are pleased that you found Goblin Hill to be one of THE best places to unwind in JAMAICA...we have noticed that walking into the property alone, is enough for guests to start to visibly relax! My theory is that it’s all the oxygen being released by all these trees, in addition to being surrounded by the colour green of the lawns and the blue of the sea! Healing colors .... Hope you’ll return for another peaceful interlude. The team at Goblin Hill..

10/10 - 훌륭해요

Connel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful !!!
We had a fabulous time at Goblin Hill! It is very beautiful and everyone was so accommodating. Many thanks to Kevin the gardener for the wonderful fresh coconut water. And to Courtney, Damen, Al and Derron and our housekeeper Marlene for all their excellent service! If we ever get back to that part of the world again, we will be back. Loved Goblin Hill.
2019년 2월에 5박 숙박함
답변 제공: Derron Esco 님, 2019년 2월 27일
Dear Guest, Good Evening. We would like to express our sincere gratitude to you, for taking the time out to leave such an excellent review. I agree with you totally about how beautiful Goblin Hill is, and how accommodating the staff is. A copy of your review will be placed on the staff bulletin board, for all staff member to see, especially for the names that you have mentioned. Thank you for choosing Goblin Hill Villas, and we look forward to welcoming you again very soon. Kind Regards, Derron Esco Guest/ Reservations Manager.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a beautiful spot, perched on a hill overlooking beautiful coves and the sea beyond. An easy walk to the famous Blue Lagoon. Quiet and lovely and welcoming. We so enjoyed the rum punch on the lawn with local musicians. And our amazing deck was a perfect place to get a massage the hotel staff set up for us. We had a lovely lady and grntleman who take care of our food needs and transportation. Private luxury has never come at such a reasonable price!! Would stay here again for sure!!
2019년 2월에 2박 숙박함
답변 제공: Derron Esco 님, 2019년 2월 27일
Dear Guest, Good Evening. Thank you so much for taking the time out to leave such an excellent review, It is greatly appreciated! Goblin Hill is indeed a beautiful property with stunning views overlooking the ocean, which is easy access from the property, including the blue lagoon that you have mentioned. We are extremely happy to hear that you enjoyed our Rum Punch Party on the lawn and also the local musicians. We are also happy that your food arrangements and transportation services were met, with the help of your house-keeper and other members of staff. Thank you very much for choosing Goblin Hill Villas, and we look forward to welcoming you again very soon to our Private Luxury, one of the top spots in Port. Antonio. Kind Regards, Derron Esco Guest/ Reservations Manager.

10/10 - 훌륭해요

Petra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved this hotel
I had such an amazing time in this hotel. The area is beautiful with lush nature. The staff was helpful and friendly and the food in the restaurant was the best I’ve eaten in Portland. I had such an amazing time and will for sure come back soon again!
2019년 2월에 1박 숙박함
답변 제공: Derron Esco 님, 2019년 2월 20일
Dear Guest, Good Afternoon. Thank you so much for taking the time out to leave such a lovely review, It is greatly appreciated! I agree with you totally about how beautiful Goblin Hill is, and also the lush nature that it has. At Goblin Hill Villas we train our staff members to provide excellent services to our guest, and we are so happy that they are keeping up the great work. I am extremely elated to hear that the meals you had in the restaurant were the best that you have ever eaten, and I will ensure that the chefs will get a copy of the wonderful review and experience you had. Thank you for choosing Goblin Hill Villas, and we look forward to welcoming you again very soon. Kind Regards, Derron Esco Guest/ Reservations Coordinator.