Outdoor pool, pool umbrellas, sun loungers
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Reviews of Pavillon des Receptions & Hotel

3 out of 5
Pavillon des Receptions & Hotel
Terminus Frere 29, Petionville

Reviews

8.0

Very Good

Rating 10 - Excellent. 14 out of 46 reviews" "
Rating 8 - Good. 21 out of 46 reviews" "
Rating 6 - Okay. 8 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 1 out of 46 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Douby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place and quiet to stay,staff was wonderful,it was great to have so many people looking after you,food was excellent,I really recommend it for anyone who travel to Haiti but there only one issue (AC ,your cooling system works only when there’s no power outage) other than that they have electricity for everything else. The services that they gave you are better than a 5 star hotel in the USA because 5⭐️ hotels don’t clean your rooms anymore in USA.
Stayed 3 nights in Mar 2023
Response from woodlande on Apr 12, 2023
thank you Douby for your review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Riviere

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2022

10/10 Excellent

RINS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Pavilion
Last year I visited Haiti and stayed at Pavillon des réceptions.; so when I had to travel again this year (2020) I booked at Pavillon again, it’s home away from home, the staff are so friendly and always there to help. Upon leaving on my way at ti the airport I had a very pleasant surprise; there were 5 of us and we couldn’t fit in the car; well the owner looking at the scene seeing us trying to fit into the car was kind enough to offer to take us to the airport, I was so surprised and very grateful. For sure Pavillon is officially out place away from home. Last but not least the hotel is very secure, away from all the wahala that occurs sometimes in Haiti. Definitely will recommend this Hotel to friends and family.
Stayed 7 nights in Sep 2020

10/10 Excellent

RINS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from W.B on Sep 8, 2020
un grand merci a vous Monsieur RINS

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was helpful. Room had roaches. Good breakfast in the morning. The food was excellent.
Stayed 3 nights in Mar 2020

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
I was very pleased with my last trip and loved my day at Pavilion. The staff are great, very nice and so friendly. I went for 7 days and ended up staying for 3 weeks. I highly recommend this Hotel
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice ...................................
Stayed 5 nights in Jul 2019

10/10 Excellent

Mimi

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure. Family atmosphere and good clean local food.
Stayed 1 night in Dec 2018
Response from Manager on Dec 18, 2018
"Family atmosphere" is the best compliment that we could have received. We want all of guests to feel as if they are home and we strive to achieve that goal. We are very pleased that we were successful with your stay.

2/10 Terrible

Ange, Jeremie, Haiti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceptive picture
Stayed here with our 4 children trying a "new" hotel. It was very empty, the pool was dark green, the grounds weren't very nice and dinner took 2 hours to get. The air conditioner broke about 8 times. They came to fix it over and over and we really couldn't go to sleep. Poor systems and not kind staff. It did rain before dinner and the exit to our room to the downstairs is exposed tile and was so slick my husband fell while hold our little son. Just a poorly designed place. The owner wasn't very nice to us and it really felt like a high price to pay! We have found significant nicer hotels for less money closer to the center of PAP. Bel Fle & Servotel are wonderful!
Stayed 1 night in Aug 2016
Response from Management on Nov 16, 2017
On behalf of the reception department; I apologize for your less than satisfactory experience at Pavillon Hotel. We pride ourselves on exceptional service and we are saddened when our guests are not happy and completely satisfied. I promise we will take your thoughts into consideration and address everything that is within our control. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was very pleasant and lovely. Nice staff, the owner Mrs Petit is extremely nice. Great breakfast every morning. I enjoyed staying there.
Response from Management on Jan 29, 2018
We are excited that our impression on you was so great that you even remembered our names. Thank you for staying with us and giving us the opportunity to serve you exceptionally.

10/10 Excellent

Mimi, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded area. Great mountain views.
Home away from home. Kinda cheesy but I mean it. The staff is superb. Food is great. Clean. Quiet. Great Housekeeping staff.
Response from management on Jan 29, 2018
"Home away from home" is the best compliment that we could have received. We want all of guests to feel as if they are home and we strive to achieve that goal. We are very pleased that we were successful with your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 18, 2017
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic very please
Had one of the best time in my life . And I like the fact it was all black
Response from MANAGEMENT on Jan 18, 2017
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again

8/10 Good

f., fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place not too expensive the staff is wonderful breakfast is great the place feel like home.
Response from Management on Aug 30, 2016
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and had great service was able to watch TV and had several channels. Breakfast was sent to the room each morning. I was definitely go again.
Response from MANAGEMENT on Apr 24, 2016
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

Jim, Auburn, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic interior, great staff, great value
I originally checked in Sunday, to depart Tuesday. Long story short: Loved the place, ended up staying until Friday. Owners were so nice to talk to as was the staff. Nice little bar, ice cold Prestige (as in most bottles they give you have a little ice on them...mmm). Food was good w/a smaller but varied selection, anything from chicken wings to Haitian dishes. There was seating available all day in the open-air lobby as well as an open-air seating area on the 2nd floor.
in lobby, seating area and bar on left
view from a 2nd floor sitting area
this hotel and another one both share pool
Beautiful open air lobby
Response from MANAGEMENT on Aug 11, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and pleasant
I will be critical if was not clean and friendly. I like to. Short and brif.
Response from MANAGEMENT on Aug 11, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

Mirlene , USA

Liked: Cleanliness, staff & service, room comfort
Amazing hotel staff
This hotel provided me with more than I expected from them. Don't think you're going into a 5 star hotel but this is a nice tucked away facility. The place was always secured and they make sure you have a good time by hosting different events throughout the week. Breakfast is complimentary and the hotel staff is superb. My favorite was Stanley! He was so welcoming and great with people. He knows how to put a smile on your face and make you feel comfortable. Nonetheless all the staff was accommodating. I will definitely return to this hotel when I decide to make another trip.
Response from MANAGEMENT on Aug 13, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

10/10 Excellent

RINS, haiti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my time
I was great
Response from Management on Oct 17, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

10/10 Excellent

Joscarlio, King of Prussia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff
I was supposed to arrive in Port-au-Prince around 8 in the morning and was worried about to stay at as I read the checking time was 3 PM. The day before my trip, I spoke with the receptionist who kindly told not to worry, she would find a nice room for me. That was done just as she said.
Response from MANAGEMENT on Aug 11, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

Wagner , Brentwood, Long island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far beyond my expectations.
Staff was cordial, I felt secure the whole time I stayed there
Response from MANAGEMENT on Aug 11, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

10/10 Excellent

Jean Berno, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Pavillon des Receptions hotel
I enjoyed very much my stay at Pavillon des Receptions hotel. The staff wswa doin a good job. Everybody was very nice including Dave, Stanley,BeBe, Roodlande, Iramson (Sonsonn), Bernard, Paloulou,Gisele et Fabienne makes sure everything going smoothly with me . Fabienne was very nice to me. For room cleanliness Dieula, Karine et Celestin Kept my room impeccable and they were very kind.Celestin was very helpful to me early in the morning before leaving for New York. Felix the driver was very helpful to me.Any problem that I addressed to Dave, BeBe, Roodlande or Fabienne in term of AC, they tried their best to give me satisfaction. Overall I would recommend Pavillon des Receptions without hesitation to anyone.The location of the hotel is good place and it is safe.
Response from Management on Oct 17, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a great place people were really nice and the friendly. The room was a little smaller then I am used to for a hotel however it was very clean and they bought the breakfast to the room every morning. The Wi-Fi was available, cable in the room and a DJ on Friday night. Only negative was the air-conditioning would give out in the middle of the night however staff did their best to fix it and was apologetic (was not hot at night anyway).
Response from MANAGEMENT on Aug 11, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

6/10 Okay

Jean Ronald, Port-de-Paix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
That's was wonderful at the moment
Response from Management on Aug 12, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

JOSEPH, Chesterfield, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Haiti
It was great.Good staff and foods were very delicious.
Response from Management on Oct 17, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

10/10 Excellent

siyis, fort myers, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very clean
I really enjoy my stay at this hotel with good breakfast, the cocktail in the bar, nice and professional staff...if you plan to go to town or the airport, you'll find the hotel' shuttle. Clean room with 24 h AC, wi-fi, CNN, Univision, France 24, Fox news etc...
Response from MANAGEMENT on Aug 11, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jean
Everything was perfect, for me,they speak good English, the food was very good, i hope to come back e gain
Response from Management on Mar 14, 2015
We at Pavillon Hotel are so pleased that you were happy with our service and food. We look forward to you coming back. See you soon!!!

8/10 Good

Verified traveler

Liked: Staff & service
A break from the urban madness.
I enjoy staying away from the every day traffic in a small hotel with very educated and pleasant staff.
Response from Management on Jun 27, 2015
Our one goal at Pavillon des Receptions and Hotel, is to have satisfied guests. We are please that your experience at our hotel was an enjoyable one. Please come again.

6/10 Okay

Frantz, Mia

Liked: Cleanliness, staff & service
Good place to go on a low Budget ,very friendly .
Good experience ,expect some noises in the week end due to people renting the place for pool party, The place is well secured and its guarded and gated at night.
Response from Management on May 9, 2015
Dear Frantz, We truly enjoyed having you as a guest and we are pleased that your experience with us was a pleasant one; and that you felt safe and secure during your stay at the hotel. We hope to see you again soon.

8/10 Good

Mack, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is really nice. The staffs are very nice. The food are really good. I have no complain what so ever.
Response from Management on Jan 17, 2015
At Pavillon des Receptions & Hotel, we strive to provide our guests with the best possible service that is in our control. We are happy that you were happy to have stayed with us. Hope to see you again soon.

10/10 Excellent

Tracy, Pembroke Pines, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Weekend Break
This hotel is tucked away from the craziness of Port au Prince. It's in a quiet and safe suburb-like area of Petionville, surrounded by large gated homes. The hotel offered transportation from and to the airport at a great rate. I was also able to use the chauffer's services at a nominal fee to go into town to make some purchases. The room was as described and clean. The air conditioner's lowest temperature was 18 degrees celcius and would cut off periodically, but would start up again after about 20 mins or so. There was a cieling fan to keep cool when the A/C would shut off. The matress was super firm/hard and didn't yield at all, but since I was only staying for two nights, I didn't complain. The staff was attentive, friendly and helpful. The proprietor, Mrs. Jocelyne Petit, was pleasant and always asked if everything was ok. The in-house restaurant is convenient and the bar was always fully stocked. I saw some people hanging out poolside but didn't join them. All in all, my husband and I shared a relaxing couple of days together and totally forgot I was in Haiti.
Response from Management on Feb 7, 2015
We at PAVILLON DES RECEPTIONS & HOTEL are always pleased when our clients are happy and enjoy their stay with us. We strive to give our customers the best experience and are very proud of our staff when we achieve our goals. We can't wait to see you again.

8/10 Good

Valerie, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice a Hotel
Really nice! Will return. Very nice staff and great service. Extremely nice receptionist/ front desk lady!!
Response from Management on Nov 29, 2014
We strive to give the guest wonderful customer service and we are happy that you were satisfied and enjoyed your stay. Come again.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Not to bad
- Staff still your belongings when they Clean your room - know the haitian currency well because  some cashier don't give the change as they should .
Response from Management on Nov 29, 2014
I'm sorry, but I'm not sure I understand your comments; did you mean to say "steal"? If that's the case, I am truly sorry if an item of yours was misplaced or lost; however, there has not been any guest report of anything being lost or misplaced. If so, the issue would have been addressed immediately and the appropriate action would have been taken. At Pavillon des Receptions & Hotel, we take pride in giving the guests the best experience as possible during their stay; and I'm sorry that your stay was only "not to bad".

8/10 Good

Terrbear, Pittsburgh

Liked: Cleanliness, staff & service, room comfort
Hotel Pavilion
The Hotel was Not is a part of Pettionville I have been before so I had a little trouble finding it. However , Linda, one of the associated owners came all the way to El Rancho to pick us up. Very Friendly and Courteous. If you are used to Haiti, then this is a fun and relaxing Hotel. The staff is laid back but friendly and service oriented. The food is Tasty and COLD Prestige is always available. They take Credit Cards as well. The rooms are basic but comfortable. Nice Garden and beautiful swimming pool which is shared with the Casino next door. A Truly Great little get away IF you are used to Haiti. If you are not, then this won't do for you. It is Not the El Rancho or Oasis. Do not expect grandiose entry ways or High end Shops. But , you also are Not paying those prices either. A very Pleasant time was had by My Wife and myself.
Response from Management on May 9, 2015
Dear Terrbear from Anaheim , CA' It was our pleasure to provide you with transportation and help in getting to our hotel. We are very pleased that you enjoyed the GRANDIOSE service that our staff provided; as opposed to the grandiose entry. We hope to see you again very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
friendly staff, enjoyed watching the dance classes
3 days of bliss. was quiet so we were able to foucs on business matters. staff brought us breakfast to the room without asking. so polite and caring.
Response from Management on Nov 29, 2014
We are glad and proud that your stay at Pavillon des Receptions & Hotel was a pleasant one. We aim to give the best customer service to our guests; come again.

6/10 Okay

Verified traveler

Liked: Staff & service
Great potential and exceptional customer service
Great staff. Decent room quality access must improve
Response from Management on Nov 29, 2014
We at Pavillon des Receptions & Hotel, are very pleased that you enjoyed your stay with us; and we are also proud of the staff for providing such excellent customer service to you. Unfortunately, the public roads/access may be a little challenging, but we have no control over that. We have made many requests and petitions to have "public works" address the road to the hotel, but as most processes in third world, this process is slow, therefore a little patience will be required. However, we are pleased that you were pleased with what we could control. Come again.

4/10 Poor

Ti dezod, PNW

Liked: Room comfort
Disliked: Cleanliness
Where's the restaurant?
The hotel grounds are nice and the rooms are sufficient but the hotel and bookings from this site are ran by someone in the states which made getting my reservation confirmed a little time consuming. There really isn't a restaurant, just a few tables in the main lobby/foyer area. The morning breakfast; spaghetti, bread, and coffee which is a Haitian breakfast was not the best. My husband, who is Haitian, did not like the spaghetti, confirming that it wasn't just me. The room location for a younger couple seemed silly and was a little awkward. Our room was on a corner surrounded on all sides by a hallway, staircase, and even a little sitting area near one of our not so soundproof windows, ugh. It's not as if there weren't other rooms available because they clearly mark that on a whiteboard at the front desk. The rooms mini fridge didn't close all the way so I put one of the chairs up against it to keep it shut. The worst part about our room was that the quilt coverlet on the bed needed a good washing. The thing smelled like it had been well used by a few other couples. I know Haitians to be very cleanly and the way they wash can take grease out of fabric so I imagine the infrequent washing of the bedspreads in an administrative decision and needs to change. I love Haiti and when I got to a hotel in Haiti I expect to recieve Haitian hospitality right down to the cleanliness of the bedding. I know I can find less expensive hotels or guest houses in Haiti with better amenities.
Response from Management on May 9, 2015
Dear valued guest, We apologize for any inconvenience that your suffered during the renovation of the actual restaurant. We provided the tables in the lobby as an alternative to our loyal guest that didn't concern themselves at to where they sat; as long at the food was as great as it is known for. We appreciate your remarks and we will address your concerns accordingly. Thank you.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pas pire pas pire, maip io ya encore du chemin à faire, le personnel est aimable et professionnel..
Stayed 1 night in Mar 2020

8/10 Good

Colette, Longueuil

Liked: Cleanliness, staff & service, room comfort
Enveloppante Haiti
La principale qualité de cet établissement est sans aucun doute la gentillesse et l'accueil du personnel. Il s'agissait de mon deuxième séjour en quelques mois et on m'a accueilli comme si j'avais quitté la veille. Charmant!!!! Pour se retrouver dans l'environnement tout à fait Haïtien on ne peut espérer mieux. Loin des grandes chaînes hôtelières froides et impersonnelles...allons-y pour une incursion dans le pays hôtes, sa culture, sa chaleur, son architecture locale. Seul petit bémol, l'heure tardive de fin d'après-midi pour l'entretien de la chambre. Pour un séjour en ville... Le Pavillon reste mon choix premier!
Response from Management on Oct 17, 2015
Nous au PAVILLON DES RÉCEPTIONS & HÔTEL sommes toujours heureux quand nos clients sont heureux et profiter de leur séjour avec nous. Nous nous efforçons de donner à nos clients la meilleure expérience et nous sommes très fiers de notre personnel lorsque nous atteignons nos objectifs. Nous ne pouvons pas attendre de vous voir à nouveau.

6/10 Okay

Marie-Anne, Liège

Liked: Staff & service, property conditions & facilities
Agréable séjour
Ayant séjourné 2 semaines, j'ai regretté de manger toujours la même chose au petit déjeuner. Le personnel est très gentil et très serviable, rien à dire. Dommage que la piscine soit partagée avec l'hôtel Le Paradis qui se trouve à côté car subir la musique assourdissante presque toutes les après midi et soirées n'est pas du tout reposant!!! Je pense que la literie doit être changée, le lit est trop mou et creusé au milieu et il doit y avoir des insectes car trop de piqûres aux jambes tous les jours!! Si ce matelas est changé et plus de musique assourdissante, nous y retournerons sans problème, nous avons passé un très agréable séjour le cadre de cet hôtel est vraiment très beau et superbe vue sur les montagnes! Merci à tout le personnel!
Response from Management on Aug 12, 2015
Cher client privilégié, nous nous excusons pour tout inconvénient que vous avez souffert pendant votre séjour avec nous. Nous apprécions vos remarques et nous allons répondre à vos préoccupations en conséquence. Merci.

4/10 Poor

Sophie, Lille

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pavillon des déceptions!
Hôtel au bout d'une impasse très rocailleuse et difficile d'accès. La propreté laisse plus qu'à désirer et si vous aimez les blattes et les cafards vous serez servi. Le personnel est cependant très gentils à l'exception de la dame qui se trouve à la caisse (la caisse et non l'accueil) qui soupire dès que vous consommez car elle doit rendre la monnaie. La literie est totalement défoncée, les draps plus que douteux, la chambre est sombre et la climatisation ne fonctionne que la nuit et ne vous attendez pas à de la fraicheur mais de la moiteur...Je vous déconseille donc très fortement cet hôtel..
Response from Management on Aug 30, 2016
On behalf of the reception department; I apologize for your less than satisfactory experience. At Pavillon Hotel, we pride ourselves on exceptional service and we are saddened when our guests are not happy. I promise we will learn from this experience and will pay close attention as to not repeat this scenario.

6/10 Okay

robert, montreal

Liked: Cleanliness, staff & service, room comfort
merci
d'abord, agréablement surpris par l'hotel lui-même, dommage que les travaux ne soient pas encore terminés. La piscine décevante et n'est pas ce que l'on pourrait croire sur les images affichées sur internet, petite, pas de chaise longues pour prendre un peu de soleil à la sortie du bain, accès contrôlé par la réception de l'hotel. Restaurant non approvisionné, commandes à l'extérieure ??? Mais dans l'ensemble séjour très agréable surtout à cause de l'excellent travail du personnel en place et de la beauté su site.
Response from Management on Aug 12, 2015
Nous au PAVILLON DES RÉCEPTIONS & HÔTEL sommes toujours heureux quand nos clients sont heureux et profiter de leur séjour avec nous. Nous nous efforçons de donner à nos clients la meilleure expérience et nous sommes très fiers de notre personnel lorsque nous atteignons nos objectifs. Nous ne pouvons pas attendre de vous voir à nouveau.

6/10 Okay

Collette, Longueuil

Liked: Cleanliness, staff & service
Accueil Haitien à son meilleur
Nous avons séjourné au Pavillon des Réceptions du 21 au 24 janvier 2015. Tout d'abord l'accueil y a été charmant, dès notre arrivée le personnel s'est bien occupé de nous, et cela s'est poursuivi durant tout notre séjour. Bien que nous étions au 3ième étage, on se souciait plusieurs fois par jour que nous ne manquions de rien et on s'est efforcé de répondre à chacune de nos demandes avec empressement. Merci Dave, ce souci du bien être des clients est tout à votre honneur... au point de se sentir plus comme un invité que client!!! Chambre vieillotte, salle de bain étonnante par contre tout était fonctionnel, présence d'eau chaude en tout temps, télévision à écran plat, frigo , entretien des aires communes et de la chambre très bien . Un gros plus , pour le service du copieux petit déjeuner à la chambre ... ça gâte. Même si à première vue l'accès à l'hôtel ne semble pas très inspirant, sommes heureux d'avoir passé outre et avons grandement apprécié notre séjour. Grand, Grand BRAVO à Dave et son équipe qui a rendu nos quelques jours de vacances fort agréables :)
Response from Management on Aug 11, 2015
Nous au PAVILLON DES RÉCEPTIONS & HÔTEL sommes toujours heureux quand nos clients sont heureux et profiter de leur séjour avec nous. Nous nous efforçons de donner à nos clients la meilleure expérience et nous sommes très fiers de notre personnel lorsque nous atteignons nos objectifs. Nous ne pouvons pas attendre de vous voir à nouveau.