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Reviews of Seascape Holidays - Peninsula Apartments

Seascape Holidays - Peninsula Apartments
9-13 The Esplanade, Port Douglas, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

orlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peninsula Stay
This was an amazing place to stay for adults. Very quite and cozy with all the amenities we needed.The location was perfect for walking to restaurants. Right across the street from four mile beach too.
Stayed 11 nights in Nov 2019
Response from Tom on Nov 23, 2019
Thank you Orlin for lovely review. Glad you had a good time. Hope to see you back.

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - full suite of amenitities
Lovely hotel with excellent amenities (including a cafe/restaurant looking over the beach) and excellent location right on 4 Mile Beach - great choice between a pool view or beach view rooms - terrific pool and spa area with full bar service provided (a bonus of being child-free). Our apartment needed some maintenance out on the deck/balcony, otherwise very clean and comfortable.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, across the road from the beach.
Love being able to literally step out to the beach or Macrossan St. 27 degrees every day.
Stayed 5 nights in Jun 2018
Response from SH on Jun 20, 2018
Thank you for your review, we are so very Happy you enjoyed your Holiday. Regards Seascape Holidays Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The Peninsula is wonderfully located in a quiet spot opposite four mile beach. It’s an easy walk to restaurants, shopping and the marina. The beds are very comfortable!
Stayed 8 nights in Dec 2017
Response from Tom on Jan 9, 2018
Thank you for your feedback

8/10 Good

Anton, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and relaxing.
the room had a great balcony with access to the spa and pool. Well appointed rooms and a functional kitchenette - although a bit on the small side, but well equipped. The hotel is ideally located at the end of Macrossan St and the Esplanade opposite the 4 Mile Beach, and only a short walk to the center of town, the amenities and restaurants. Friendly staff and convenient bar and restaurant facility. Cocktails by the pool, or an early morning stroll along the 4 Mile Beach, you can appreciate this location all day.
Looking towards the Four Mile Beach
Relaxing by the pool
Sunset cruise
Mossman Gorge

6/10 Okay

Mike, Sydney

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our Stay in Port Douglas
Overall we had an enjoyable holiday although the apartment fell below expectations given the daily rate. It wasn't clear before we paid that the room was not managed by the hotel but owned and administered by a nearby holiday letting agency. Consequently, although we had access to all hotel facilities we could not charge to our account but instead had to pay as we go. The room required a re-clean a day after we checked in because it was not up to standard bearing in mind that the daily rate was almost the same as the rest of the similar type rooms in the hotel and which included breakfast. Our rate excluded breakfast. However the room was comfortable and had very nice beach views.

4/10 Poor

Gill, Cheshire UK

Disliked: Staff & service, property conditions & facilities
Not part of the Peninsula Hotel
We thought we were booking for a stay in the Peninsula Apartment Hotel which is fabulous by the way. However, this apartment is privately owned and stayers are not supposed to use the facilities offered by the Peninsula. No free breakfast, no airport transfer, no daily service and no 24 hour reception/support despite the fact that we paid the same price. We feel deliberately misled and whilst this is no fault of the Peninsula (they are also not happy with the situation) we were disappointed with the outcome. We have booked a number of hotels with Expedia during our 5 week holiday and have not come across this before. I hope you can do something to correct this as, it seems, we are not the only people to have been duped like this.

10/10 Excellent

Lynn, Victoria-Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel to stay for couples
Great location to beach and easy walk to shops and restaurants. Hotel was quite. Pool was great. Hotel everything such as dining -breakfast, lunch and dinner if you did not want to go anywhere else.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peninsula Apartments are atrocious! Do not book!
We thought we were booking into an apartment at the Peninsula Boutique Hotel through Expedia. Turns out we had booked a privately owned apartment, which would not have been bad thing if there had been no problems. When we raised a complaint with the hotel reception we were informed that they could do nothing to help us as the owners of Apartment 13 (I was never superstitious before now!) were not on site. We called the number we had been given to find that the apartment owner/manager Simone Ryan was on holiday and a junior member of staff took out message and relayed it to her. Despite not having spoken to us directly Simone sent an email dismissing our complaints and then did not respond to any further attempts to contact her. In fact we have not heard from her since then! We escalated the matter to Expedia who also tried to contact the owners of the apartment but to no avail. 4 days out of our precious holiday wasted trying to get a resolution to the issues. Still not resolved to this date (7 weeks after we stayed there). Absolutely the worst customer service I have ever experienced.

10/10 Excellent

kenji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
周辺環境、その他すべてよかったです。
Response from SH on May 17, 2018
Thank you for staying with Seascape Holidays, It was lovely having you stay with us. Regards Seascape Holidays Management