Jihoon, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

AMAZING SCORE! Thank you so very much.

Yongshin thank you for taking time to review your stay at the ESA in Beaverton.

Sunchul, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management

Thank you for being our guest. I am sorry for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks again for your review. Sincerely, General Manager

Thank you for taking the time to write a review of our hotel. I apologize that we were unable to provide you with the room type you reserved. As well, I am sorry that our housekeeping policy did not meet your expectations. Your comments will be helpful as we continue to improve our guest experience. We hope to have the opportunity to provide you with a better stay in the future.

Dear Lisa, We are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience. However, we will share your comments regarding the towel rack with the appropriate individuals. Without feedback, we cannot improve our service to our guests, so we thank you for sharing. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

Dear Jonathan, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Christopher, We appreciate your feedback and apologize for any inconvenience caused by the parking situation. Rest assured, we are actively exploring solutions to improve parking availability for our guests' convenience and safety. Our priorities at Extended Stay America are your safety and comfort, and we look forward to welcoming you back for an even better experience.Sincerely,Hotel management

Dear James, Thank you for taking the time to evaluate our hotel. We apologize for any issues you encountered with the Wi-Fi connection. We understand how vital this service is. Our service provider has been made aware of the problem, and we thank you for bringing this to our attention. We hope to welcome you back for a much-improved stay. Sincerely,Hotel Management

Dear Karl, Thank you for taking the time to review your stay with us. We are glad that you were pleased with our check-out associate. However, please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear William, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased you were satisfied with our staff services. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

Dear Rachel, We're delighted to hear that Extended Stay America provided you with a nice and relaxing stay, allowing you the peaceful time you needed. Your satisfaction is our priority, and we appreciate your positive feedback. We hope to welcome you back for another rejuvenating experience in the future. Thank you for choosing us for your stay.Sincerely,Hotel Management

Dear Judith, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.SincerelyHotel Management

Dear Eugene, Thank you for sharing your understanding that dog owners are responsible for cleaning up after their pets. We appreciate your observation and acknowledgment of this common practice. While it falls on individual pet owners to maintain cleanliness in public spaces, we understand that the behavior of others can impact the overall experience for guests. We appreciate your feedback and will continue encouraging responsible pet ownership. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Kristen, We appreciate you being our valued guest at Extended Stay America. Our team strives to ensure a fulfilling stay for every guest, so we are thrilled to learn that this was your experience. Your kind words regarding our convenient, immaculate, and secure accommodations are much appreciated. It was a pleasure hosting you, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear collet, We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is genuinely concerning, and we want to assure you that this does not reflect our usual standards. We are actively addressing the issues you've raised with our housekeeping and maintenance teams to ensure a more positive experience for our guests in the future. We regret falling short of your expectations and hope you will consider giving us another chance to provide you a more pleasant stay.Sincerely,Hotel Management

Dear Amanda, Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We understand that the unexpected change in accommodation plans can be inconvenient, and we apologize for any frustration it may have caused. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Matthew, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Marin, Thank you for staying with Extended Stay America and sharing your review. We're glad to read that you found our hotel to be nice overall. However, we apologize for any inconvenience caused by the lack of USB charging ports in the room. We understand how important it is for our guests to be able to charge their devices, and we will be taking steps to make the necessary updates and improvements. We hope to have the opportunity to serve you again and provide you with an even more pleasant stay.Sincerely,Hotel Management