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레드 루프 인 노포크 - 포츠머스 여행 후기

2 out of 5
레드 루프 인 노포크 - 포츠머스
925 London Boulevard, Portsmouth, VA

이용 후기

5.4
평점 10 - 훌륭해요. 349개 이용 후기 중 64개" "
평점 8 - 좋아요. 349개 이용 후기 중 60개" "
평점 6 - 괜찮아요. 349개 이용 후기 중 48개" "
평점 4 - 별로예요. 349개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 349개 이용 후기 중 142개" "

5.4/10

청결 상태

6.0/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Tina

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sink leaked, smoke detector missing with exposed wires where it should have been. Cockroach in bathroom, pillows smelled of cigarette smoke, a/c smelled of mildew. Very nice staff just a broken down motel.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
Hello Tina, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Lisa

All the employees I came in contact with were all very friendly an willing to help
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Lisa,We appreciate your kind words regarding our friendly staff members. Our team strives to provide excellent service to all our guests. If you have any other feedback or suggestions, please feel free to contact us.

2/10 - 너무 별로예요

Jacqueline H

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room smelled horrible
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Jacqueline H, We regret to hear about your experience and apologize for any inconvenience caused. Your feedback has been noted and will be shared with the relevant team for future improvements. We appreciate you sharing your concerns with us to ensure a better experience for all our guests.

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Preis Leistung waren stimmig.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Thomas, Wir freuen uns zu hören, dass das Preis-Leistungs-Verhältnis Ihren Erwartungen entsprochen hat. Vielen Dank für Ihr Feedback und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Kimberly,We are thrilled to hear that you had a fantastic experience during your stay with us! We would love to welcome you back again soon.

10/10 - 훌륭해요

Charlene

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello Charlene,We are thrilled to hear that you had a wonderful experience during your stay with us! Please do not hesitate to reach out if you have any further comments or suggestions.

2/10 - 너무 별로예요

christina

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place has BED BUGS and needs to be reported to department of health IMMEDIATELY
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello christina, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

Charlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Charlene,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are delighted to hear that you had a positive experience during your stay. We look forward to welcoming you back in the future for another enjoyable visit.

2/10 - 너무 별로예요

Cassandra

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches in the bathroom, cigarette burns on bedding, broken furniture, and a cracked door. Only two towels for four guest and I was questioned when I asked for more. Cannot ask for a separate hair towel. They’ll only give you four towels if you have four people. No toiletries, all soap dispensers were empty. Vending machines barely functioning and empty.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Cassandra, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

Rosemary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are always very nice and check in is always easy and the rooms are always nice, clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Rosemary,We are pleased to hear that you found our staff helpful and enjoyed your comfortable room during your stay. We strive to provide a seamless check-in experience for all our guests. Your feedback is valued, and we hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Tramaine

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Tramaine, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Robert

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 8일
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Norfolk - Portsmouth and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Charles

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Charles, We appreciate you taking the time to leave a rating for your recent stay with us. If you have any specific feedback or comments regarding your experience, please reach out to us directly so we can address any concerns and improve our services. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Vanessa

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Vanessa,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a fantastic experience with us! If you have any other questions or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Ana

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Ana,We appreciate you taking the time to review our hotel and for choosing to stay with us. If you have any specific feedback or concerns, please don't hesitate to reach out to us directly so that we can address them accordingly. We hope to have another opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Byron

2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 22일
Hello Byron,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN NORFOLK - PORTSMOUTH. It’s disappointing to see you were displeased with your stay, resulting in a 1/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review.Sincerely,Red Roof Management

2/10 - 너무 별로예요

benson

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nothing
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello benson, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We highly value our guests' satisfaction and would appreciate the opportunity to address your concerns. Please feel free to reach out to our management team directly so that we can further investigate and assist you accordingly.

10/10 - 훌륭해요

Linda G

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and nice. Would stay again. Friendly Staff.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Linda G,Thank you for your positive feedback on our clean and nice rooms. We're pleased to hear that you would consider staying with us again. Our staff prides themselves on providing friendly service. We hope to welcome you back soon for another enjoyable stay.

6/10 - 괜찮아요

Ana

연인과의 여행
Chill smoking room. Might not stay again
답변 제공: Manager 님, 2024년 1월 6일
Hello Ana, Thank you for sharing your feedback regarding the smoking room. We apologize if it did not meet your expectations. We appreciate your input and will share your comments with our team for further improvement. Should you decide to stay with us again in the future, please let us know any preferences you have, and we will do our best to accommodate them.

10/10 - 훌륭해요

Kisha

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoy staying here when I Ubrr late nights. the staff is always so nice and professional and they always ext nd a warm welcome when you come in. the rooms are clean and its pet friendly as well. This hotel is near everything, including food, drink, clubs and shopping. Awesome❤️
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 12일
Dear Kisha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NORFOLK - PORTSMOUTH. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our clean rooms, pet-friendliness, convenience an nice staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Christine,Thank you for choosing our hotel for your stay! We appreciate your rating and hope that you had a pleasant experience with us. If there's anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Rajai

답변 제공: Manager 님, 2024년 2월 8일
Hello Rajai, We're sorry to hear that your stay with us was not up to your expectations. We would greatly appreciate hearing more about your experience so we can address any issues you encountered. Please reach out to our hotel directly with any feedback you may have. We value our guests' opinions and strive to provide exceptional stays for everyone.

10/10 - 훌륭해요

SHARON

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here a night while traveling from NY back home to FL. The place was average, not luxury but decent which is what we need. The room is clean, sheets are clean. Overall clean, tidy and decent. We had a restful night. Grateful!
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 6일
Dear Sharon,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NORFOLK - PORTSMOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room, great prices and convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 11월에 4박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 12월 5일
Hello Margaret,Thank you for choosing to stay with us here at Red Roof Inn and letting us know that you found our staff service to be the highlight of your stay. We’re proud to have achieved that with you.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management

6/10 - 괜찮아요

Oliver

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the microwave and refrigerator, being in the room. I liked the size of the TV. I did not like not having enough towels in the room for me and my 3 guests. I did not like the soap dispenser in the shower being empty and hard to dispense. The room was a bit small, but doable. I love having free coffee in the front, but there was no non-sweetener, just regular sugar. there also were no lids for the coffee cups. Checkin/out was easy.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 1일
Hello Oliver,Thank you for choosing our hotel for your recent stay. We're glad to hear that you appreciated the convenience of having a microwave and refrigerator in the room, as well as the size of the TV. We apologize for any inconvenience caused by the shortage of towels and empty soap dispenser in the shower. Rest assured, we'll address these matters internally. While our rooms may be cozy, we're delighted they were manageable for you. We appreciate your feedback regarding the coffee setup and will take it into consideration for future improvements. We hope to welcome you back again soon for a more wonderful stay.

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable prices
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Christine,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found our prices affordable. We strive to provide great value for our guests. If you have any further feedback or questions, please feel free to reach out to us.

8/10 - 좋아요

Christine

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close too my job. Prices are good
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Christine,We are delighted to hear that our hotel's proximity to your workplace and competitive pricing were to your satisfaction. We strive to offer convenience and value to our guests. Thank you for sharing your positive feedback with us.

10/10 - 훌륭해요

Micheal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Micheal,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

2/10 - 너무 별로예요

Carolyne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was dirty and it had bugs left that same night didn’t stay
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Carolyne, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Virginia

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 9박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Virginia,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and will use your comments to improve our offerings. Please feel free to reach out to our management team directly to further discuss your concerns.

10/10 - 훌륭해요

Micheal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had a great stay
I have seen a lot of poor reviews on this place but I figured I would try anyway. My room was spotless, I did not see any bugs or anything of the sort. The beds were comfortable and the room smelt nice. I actually had the luxury of meeting the owner and I can tell he takes pride in his properties very nice guy. I was brought towels, wash clothes and trash bags daily. Staff was very friendly. The area does have a bit of foot traffic but after all it is a big city. If I ever go back to the area again I will definitely use their services again. Price was just to hard to beat and service was solid.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Micheal, Thank you for choosing our hotel during your recent stay in the area. We're glad to hear that you found your room clean and comfortable, and that our staff provided friendly service. We appreciate your positive feedback regarding our owner's commitment to maintaining the property. Our team takes pride in delivering a pleasant experience to our guests, and we're thrilled that it showed during your stay. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Kim 님, Surfside Beach

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Kim,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and hope you had a great experience with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again!!
It was in a rough neighborhood, smelled like a pot smoking festival as soon as we walked in and all through the building. The room stank, no clean towels, mold in the bath tub, cigarette holes in sheets, and unidentifiable bugs. Would not recommend to anyone
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

Theodore

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Theodore,Thank you for your glowing review! We're thrilled to hear that you had an exceptional experience during your stay at our hotel. Our team works hard to provide top-notch service and ensure our guests have a memorable stay. We appreciate your kind words and hope to welcome you back in the future.

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello George,Thank you for sharing your positive experience with us! We truly appreciate your feedback and it's great to hear that you enjoyed your stay. We strive to provide excellent service and it's wonderful to know that we met your expectations. We hope to welcome you back in the future for another pleasant stay.

2/10 - 너무 별로예요

Virginia

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was frothy was watching my room my whole stay I will never stay there again
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Virginia, Thank you for sharing your feedback with us. We apologize if you felt uncomfortable during your stay. We strive to provide a safe and secure environment for all our guests. We appreciate your input and will take it into consideration for future improvements.

10/10 - 훌륭해요

Virginia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 29일
Hello Virginia, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN NORFOLK - PORTSMOUTH. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Daniel 님, Hardy

좋아요: 청결 상태
2023년 10월에 5박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 29일
Hello Daniel, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN NORFOLK - PORTSMOUTH. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Rosemary

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is just in a easy location and a lot of stores close and it was pretty nice and definitely quiet
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Rosemary,Thank you for the feedback! We're glad to hear that you appreciated our convenient location and the peaceful atmosphere. We look forward to welcoming you back for another enjoyable stay.

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The people do make a difference.
The staff is very nice and very accommodating. The location is within walking distance to many fast food eateries.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello William,Thank you for your kind words about our staff and convenient location. We're delighted to hear you had a pleasant stay with us!

10/10 - 훌륭해요

Larry

2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Larry,Thank you for your amazing rating! We are thrilled to hear that you had such a fantastic experience with us. We hope to welcome you back soon!

2/10 - 너무 별로예요

Shirley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just sleep in you car
Just look at the pics
2023년 10월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 28일
Hello Shirley,I see you participated in our guest survey after your recent experience with us at the RED ROOF INN NORFOLK - PORTSMOUTH. However your low scoring indicated a poor experience. Please accept our most heartfelt apologies for the hinderances faced. It is unlike us at Red Roof to have fallen off standards so we will use your comments as encouragement to be better so guest may have a more enhance experiences.Thank you for your feedback. Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 10월 17일
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORFOLK - PORTSMOUTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Ross

2023년 10월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 29일
Hello Ross, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORFOLK - PORTSMOUTH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 - 좋아요

Billy

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rough area but still a nice hotel
So the hotel is in a pretty rough area but its still a good cheap hotel. The staff is really nice and the rooms are nice enough especially for the price point!
2023년 10월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 8일
Dear Billy, Thank you for your review and your scoring of 8/10. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN NORFOLK - PORTSMOUTH thanks you for your comments and are happy to hear you had a great experience with us despite our location. You especially regarded our nice front desk staff, our affordability and our nice rooms. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Cordelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed for very comfortable and the front desk was very nice
2023년 10월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 8일
Dear Cordelia, Thank you for your review and your scoring of 10/10. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN NORFOLK - PORTSMOUTH thanks you for your comments and are happy to hear you had a great experience with us. You especially regarded our comfortable bed and nice front desk staff. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

kydese

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Recently renovated
2023년 9월에 1박 숙박함
답변 제공: Recordo Red Roof Management Rediresponse Specialis 님, 2023년 10월 5일
Hello Kydese,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN NORFOLK - PORTSMOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. We always enjoy hearing about the positive experiences our guests have at our Red Roof hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Deena

Everything was ok
2023년 9월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 9월 11일
Hello Deena, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Norfolk - Portsmouth. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the convenience of our location. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna RediResponse Specialist

6/10 - 괜찮아요

JHUN

좋아요: 직원 및 서비스
Good so far
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello JHUN,Thank you for your review and comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 - 너무 별로예요

AMYA

2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 9월 8일
Thank you for taking a moment to leave a review, Amya. The staff and I at the Red Roof Inn Norfolk - Portsmouth were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, guest feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist