6/10 Okay
Verified traveler
Sep 1, 2011
Disliked: Staff & service, property conditions & facilities
Shannon Oaks Portumna
We couldn't fault the food in the bar, the staff or the breakfasts in the hotel but a few problems put a damper on our stay. Firstly the swimming pool and facilities were unavailable as the pool had a fault and the engineer was not due to come until the day we left. The rooms were noisy due to their position and there was shouting and music until 3am due to an event in one of the function rooms. The heating in one of our rooms was faulty and a light bulb had blown, neither were rectified before we left. The worst aspect was an unacceptable massage taken by one of our party in the hotels beauty suite. The therapist continually received text messages and read them whilst in the middle of the treatment - not at all condusive to a relaxing experience. The location of the hotel is lovely and centrally located for touring.