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베스트 웨스턴 플러스 디 인 & 스위트 앳 더 폴스 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 251개 이용 후기 중 98개" "
평점 8 - 좋아요. 251개 이용 후기 중 67개" "
평점 6 - 괜찮아요. 251개 이용 후기 중 40개" "
평점 4 - 별로예요. 251개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 251개 이용 후기 중 21개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean room. Breakfast was very good. I would stay again. Plus the best price in the area.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

John

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Timothy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. It was off season so the place felt a bit cold and drafty but we cranked up the heat in the room.
2024년 4월에 1박 숙박함

8/10 - 좋아요

suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice hotel. The staff were very pleasant and accomadating. They changed our room so my mother didnt have to take stairs.
2024년 3월에 1박 숙박함
답변 제공: Krishna 님, 2024년 3월 25일
Dear Suzanne,I hope this message finds you well!I wanted to personally extend my gratitude for taking the time to share your positive experience. We are thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, as it allows us to continually improve our services and ensure that each guest has a memorable experience. We have taken note of your kind words and will continue to uphold our commitment to providing exceptional hospitality.Additionally, I want to express our appreciation for your valuable suggestions. Rest assured, we are always looking for ways to enhance our offerings and your input will be instrumental in shaping our future improvements.Once again, thank you for choosing us. We look forward to welcoming you back for another wonderful stay in the near future. Should you have any further comments or requests, please do not hesitate to reach out to us.Warm regards,Reddy General ManagerBest Western Plus The Inn & Suites at the Falls

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personnel accueillant. Propre.
답변 제공: Krishna 님, 2024년 3월 25일
Dear Patricia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be looking forward to welcome you again.Sincerely,Best Western Plus The Inn & Suites at the Falls

8/10 - 좋아요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Krishna 님, 2024년 3월 25일
Dear Greg,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be looking forward to welcome you again.Sincerely,Best Western Plus The Inn & Suites at the Falls

4/10 - 별로예요

Griffin

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I thought that the cleanliness was below average (they need new towels for sure) the beds were comfortable as were the pillows. I was surprised to find that half of the channels didn’t work (no Netflix function to log into) overall I think they just need to upgrade the hotel for modern amenities and renovate a little bit. They should get newer tvs and outlets (they were older and loose) and our door was “peeling” and starting to form into two pieces. The shower was fine.
2024년 2월에 1박 숙박함
답변 제공: Krishna 님, 2024년 3월 25일
Dear Griffin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western Plus The Inn & Suites at the Falls

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Waterview of creek
2024년 1월에 1박 숙박함

4/10 - 별로예요

Mary-Jo

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here multiple times. I found it adequate and pleasant in the past. Since the change in management, i am not impressed. The breakfast is not as good. Today, the coffee machine was not working properly. There was no half and half available as there has been in the past. The scrambled eggs were patties.There are no longer face clothes in the rooms and the showers don’t drain well. I love the location, but i feel like i need to find a new go to place in Poughkeepsie.
2024년 1월에 1박 숙박함
답변 제공: Bianca 님, 2024년 1월 11일
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 - 좋아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good Stay
A pleasant hotel at a fair price
2023년 12월에 1박 숙박함

4/10 - 별로예요

Melissa

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
'Meh' in Poughkeepsie
The hotel was fine but definitely not as the pictures portrayed. There was no bar and the room was VERY bare. The carpet was a little sticky. Unfortunately for us the TV in the suite didn't work. I will say that the Tub with jets was great. Also, it was New Years Eve when we stayed. Thus, while the front desk was pleasant they were unable to help us with our TV issue.
2023년 12월에 1박 숙박함
답변 제공: Nicole 님, 2024년 1월 5일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

karen

The check-in took forever, I dont know what the problem was. The Travelocity standard room said Views, however the room I was given had no views, only of the street. Plus at 5:30 am I could hear traffic, suffered thru that for a couple of hours. The hallways probably need new carpet as there is smoking odors. I liked the tub/shower. Oh the TV remote needed new batteries, had to get lobby attendant to fix that. Actually quiet inside the bldg. It could be beautiful, probably once was, needs updating.
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
1 night stay. Room and bed were comfortable and it was quiet. Arrived, slept, and departed
2023년 11월에 1박 숙박함

8/10 - 좋아요

ellen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location. Friendly staff
2023년 11월에 2박 숙박함

8/10 - 좋아요

Karen

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Mary-Jo

2023년 11월에 2박 숙박함

4/10 - 별로예요

Barry

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property curb appeal was not there. We had a difficult time understanding the clerk. When we opened the door of the building to go to our room there was a heavy smell of pot filling the hallway. I set the heat at 70, the temperature never got above 66. The sink drain was slow, which explains why there were whiskers still in it. The shower has little pressure and the hot water lasted about 5 minutes. We did ask for a room change but we were told that there were no more rooms available. Overall, the worst hotel I’ve stayed at in a very long time. I’ll stick with a different company.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

G Lea

2023년 11월에 1박 숙박함

8/10 - 좋아요

Stephen Bond

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kelly

2023년 11월에 1박 숙박함

8/10 - 좋아요

Nubia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pullout bed was uncomfortable, other than that everything else was fine.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an older property but it is very clean and neat.Anything we needed was provided quickly. I would stay again. The view of the Wappingers Creek was amazing
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

betty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Handy to Vassar College, good Japanese food nearby, lovely view over the creek and trees in back. Property needs a refresh, but is ok as a stopover.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Kathryne 님, Blue point

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Kathy

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The good, the bad and the ugly
This hotel is in a nice location. The bed was excellent. Staff were very friendly and helpful. The breakfast offered was just ok. The internet was mostly good but occasionally spotty. The door was warped - both the door into the room and the doors inside. The table was broken, there were no pillows for the pull out sofa, the towels are rough and thin, and I needed to get my room key fixed every day.
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Maureen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beautiful view from "dining" area. Helpful staff. Room 100 horrible. The outside door is on the opposite side of the wall and very time the outside door closes the beds jolt. This can be fixed. Very tough to sleep!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Theresa

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful building convenient location Rooms were updated and clean Reasonable rates Great breakfast
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Benjamin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceeded my expectations of a Best Western. Except front desk staff was on their mobile phone all the time.
2023년 10월에 1박 숙박함

8/10 - 좋아요

DEBRA

좋아요: 청결 상태
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The desk clerk was the friendliest and most helpful person we have encountered in any hotel.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Kathleen m

출장 여행
2023년 9월에 1박 숙박함

4/10 - 별로예요

Michael

별로예요: 청결 상태
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Tammy

단체 여행, 출장 여행
Older property - had a used bar of soap in my shower. Morning breakfast worker didn’t show and no breakfast was available until much later than expected. Was in a quiet setting which I did like.
2023년 9월에 2박 숙박함

4/10 - 별로예요

Gordon 님, pickerington

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
1st room toilet was broke, 2nd room tub faucet was broke and it smelled terrible like a wet dog. The microwave, frig, beds toilet tub and sink were clean but everything else was dirty with splashes and stuff dripped all over the walls and doors. the floors were dirty. the light switch plates were filthy. Most of the windows in the building are bad. the gutters are overflowing. The patio is full of weeds. There are spiders all over the building and and we found silver fish in the bed. The worst thing was the really nasty smell of dog. The staff was pleasant but have no idea of how to maintain the property. I read the reviews and a lot of them are bad. any that say the place is sparkling clean are straight up lying
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Jay

가족 여행
Could be very nice by painting and brightening up. Patio by river is nice just need a few umbrellas and pull the weeds it looks neglected
2023년 9월에 1박 숙박함

4/10 - 별로예요

Claire

가족 여행
별로예요: 숙박 시설 상태 및 시설
Nope nope nope
Total dump especially for the cost per night—we needed to book a same-day stay and paid $300+ for a suite. Horrible experience for that amount of money. The air conditioning can’t keep up with the need to dehumidify and our room felt damp. Old 80s carpet. No art on walls. Light switches didn’t turn on lights. Door didn’t sit flush in the doorway. Walls are crumbling around some outlets. Mini fridge barely cold. Horrible free breakfast—stale packaged pastries and bad coffee from a Nescafé machine. Save your money.
2023년 9월에 1박 숙박함
답변 제공: Nicole 님, 2023년 9월 15일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 - 좋아요

Griselda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was sparkling clean and the reception staff were great. I wish the rugs in the room didn’t smell like cigarettes.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Jan

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience. Would definitely stay again.
Beautiful location, right by the waterside. Very clean room. The whole hotel was clean and smelled great. Easy parking onsite. Overall a perfect stay. Would definitely stay again in the future.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Kelly

반려동물 동반 여행
별로예요: 청결 상태
The bathroom was not clean, there was an ant in my bed and the TV was not working well.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Alice

2023년 8월에 1박 숙박함