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Reviews of Hotel Mansión del Conde - Adults Only

4.5 out of 5
Hotel Mansión del Conde - Adults Only
Calle Portal Hidalgo No. 3 Col. Centro, Atlixco, PUE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 143 out of 180 reviews" "
Rating 8 - Good. 22 out of 180 reviews" "
Rating 6 - Okay. 8 out of 180 reviews" "
Rating 4 - Poor. 2 out of 180 reviews" "
Rating 2 - Terrible. 5 out of 180 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lucila, Woodbine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were astounded by the beauty, condition, and overall treasure this place was for the price we paid. I will have to make sure that we come back again and stay here. However, that being said, I wasn't too happy with one clerk at the front desk who seemed to not be so nice to me. I felt she was a bit prejudice because of my accent. She wasn't very helpful when I was asking for the massage that came with our stay. We did end up getting our massages but it was as if she didn't want to help with anything else. Additionally, the patio has a seating area with seats and she scolded us for having a cup of coffee and a piece of sweet bread at the table. She claimed management won't allow it? Isn't this what tables are for? It wasn't like we were sitting at a desk. Anyhow, the masseuse lady was nice and gave us a very nice massage. The down side was that we didn't get a chance to enjoy the hot tub because it took longer than an hour to heat up and we were already going to be leaving the hotel.

4/10 Poor

Ana

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
awesome
Stayed 2 nights in Jul 2023

2/10 Terrible

jan

Disliked: Cleanliness, staff & service
Mal servicio del Personal
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Overpriced by 50%. No one to help with the bags
The hotel is ok. Definitely price is way to high for what it is. The rooms are simple. The dirty rag by the bed is simply gross. The beds are very uncomfortable, they put a lot of pillows on the bed and none is comfortable enough to sleep on. The junior suite was nice size, the water gets hot fast and has great presdure. We had jacuzzi bath in the big size bathroom. TV doesn't offer any channels in English, no Netflix or any other premiumchannels( not complaining, just for information only) They advertise pool, which is silly. The " pool" 1 foot deep with cold water. Jacuzzi next to it filled half way with cold water too. On the top restaurant tables stand right next to it, so when you are in the pool you feel like people expect you to perform some synchronized swimming, because all of them staring at you while they eat. The terrace has beautiful views! The free breakfast wasn't good. I had sunny side up eggs with bacon. Ask for no beans, because I am allergic. The dish came with beans all over eggs and bacon. The eggs and bacon were crazily oversalted. Not just a bit, but to the point I couldn't eat it at all. They also came to the table with pastries asking which one do we want. We got 2 small muffins. On the end of free breakfast they asked us to pay $3.5 usd for small muffins. No one ever told us they were extra. It's not about money, its about trying to trick you. Leave the bad taste in your mouth. The parking from narrow street into super narrow door.
nasty dirty carpet between beds
1 foot deep cold pool as entertainment for people who eat. Picture were taken at 7 am
Stayed 1 night in Mar 2023

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right on the Zocalo. Great restaurant at the hotel with lots of healthy options. The jacuzzi was super relaxing and nice. Quiet room. Very comfortable bed.
Stayed 1 night in Mar 2023

10/10 Excellent

paulo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excelente atención por parte de todo el personal.
Stayed 1 night in Dec 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

lizeth, fulshear

Traveled with family
Liked: Cleanliness, staff & service
Amazing view from the pool good service in general everyone makes you feel special Vanessa and Norma at reception gives you a cordial welcome and always willing to help. The restaurant Vittorino’s excellent food and service Paula smile give you a welcome making you feel part of that family, love ❤️ this place
Stayed 2 nights in Jul 2022

10/10 Excellent

Graciela

Stayed 1 night in Jun 2022

10/10 Excellent

Arturo

Stayed 3 nights in Jun 2022

10/10 Excellent

Elvia

Stayed 2 nights in Mar 2022

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location in a very interesting town.
Stayed 1 night in Mar 2022

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Atlixco
On an ald mansion across the main plaza it is a lovely hotel. We liked the breakfast on a terrace from where you can see the plaza and the Popocatepetl volcano. The restaurant offers local and international dishes.
Stayed 1 night in Jan 2022

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2021

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Just great. Best location.
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Dec 2021

10/10 Excellent

Endirichard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Nieves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% Recomendado
Excelente lugar! Es pequeño pero tiene todas las comodidades que podrías esperar de cualquier hotel de Gama Alta, las habitaciones son muy espaciosas y la atención 100% personalizada. Lo recomiendo ampliamente para viajes en pareja o con la familia. Volveremos pronto.
Stayed 2 nights in Sep 2021
Response from Gerente General. on Oct 19, 2021
Muchas gracias por sus comentarios, los cuales nos permiten seguir desempeñándonos con entusiasmo y compromiso. Seguimos a sus ordenes. Es un placer,

10/10 Excellent

Sarai Rosas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to relax and rest
Stayed 2 nights in May 2021
Response from Gerente General. on Jun 15, 2021
Thank you very much for your feedback. Regards,

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Gerente General. on Dec 23, 2020
Muchas gracias por alojarse con nosotros. Esperamos tener el placer de volver a servirle. Saludos cordiales,

10/10 Excellent

Paola, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, the food was delicious, the room was clean and comfortable. Even though you are next to the zocalo is quiet. The only problem was the Internet connection very poor. I read the comments before and someone else mentioned the internet is a problem.
Stayed 4 nights in Sep 2020

10/10 Excellent

BORIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful volcano view and great comfort
The hotel was clean and the room had a main park view. The jacuzzi in the room was large. The view of the volcano from the roof top was amazing. The girl at the spa was helpful and made our sauna and vapor bath very pleasant. I would definitely recommend this hotel.
Volcano view from roof top pool.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. In the center of everything. Rooms were clean and staff was awesome
Stayed 5 nights in Feb 2020
Response from General Manager on Feb 12, 2020
Thank you very much. I really appreciate your feedback. Regards,

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wifi was bad
Stayed 1 night in Jan 2020
Response from General Manager on Jan 11, 2020
Thank you for your feedback, We can working in this issue, and fixed for your confort. Cordial Regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Gerencia General on Oct 28, 2019
Muchas Gracias por Alojarse con Nosotros. Queremos tener el gusto de volver a servirle. Gracias!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location on the Zocolo in Atlixco. Hotel has air conditioning and good restaurant. ice view of Popo from rooftop restaurant.
Stayed 1 night in Oct 2019
Response from Gerencia General on Oct 28, 2019
Muchas Gracias por Alojarse con Nosotros. Queremos tener el gusto de volver a servirle. Gracias!

6/10 Okay

afgdfg

Liked: Cleanliness, staff & service, room comfort
Nice hotel but very noisy
Stayed 1 night in Aug 2019
Response from General Manager on Aug 7, 2019
Estimado Huésped, Agradecemos su estancia con nosotros, así mismo le comentamos que desafortunadamente que el ruido del que hace mención provenía de la Propiedad contigua al Hotel, de manera responsable y amable solicitamos el apoyo del Establecimiento para reducir el volumen. El Hotel cuenta con Ventanas de Doble Cristal Anti Ruido lo cual reduce en un 70% el ruido que proviene del exterior. Por favor déjenos saber si en alguno de nuestros servicios adicionales y que se proporcionaron en su estancia fueron de su agrado. Seguimos a sus ordenes. Saludos y buen día,

8/10 Good

Verified traveler

Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Manager on Jan 15, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel !!!! I really had good time , the people and every wad great !
Stayed 1 night in Dec 2018
Response from General Manager on Dec 7, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is excellent nice big room right across from the square
Stayed 2 nights in Sep 2018
Response from Gerencia General on Oct 3, 2018
Muchas Gracias por alojarse con nosotros, sus comentarios nos permiten mejorar día a día en la prestación de nuestros servicios. Seguimos a sus ordenes...

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Gerencia General on Jul 27, 2018
¡Muchas gracias por su estancia con nosotros! Seguimos a sus ordenes.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great location. The hotel is located right on the town center (Zocalo). The rooms are air conditioned.
Stayed 9 nights in May 2018
Response from Manager on Jun 1, 2018
Dear John, Thank you very much for your booking, your opinion about services, installations and personal help us to be better. Cordial Regards,

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel Friendly and accommodating
Hotel clean and beautiful. Staff very friendly and accommodating. Some Staff members spoke English.
Stayed 7 nights in Dec 2017
Response from Rafael Millán. on Jan 12, 2018
Dear Guest ,Thank you for your stay with us at Mansion del Conde Boutique & Spa. We hope to welcome you back again in the near future! Sincerely,

10/10 Excellent

Angel, Puerto Rivo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant Hotel
This boutique hotel is unique. Perfect location across from the Zocalo. Staff always.helpful. Facilities of excellent quality. Gd restaurant. Good spa. Rooftop is awesome! Everything was tops in this exclusive hotel
Stayed 1 night in Oct 2017
Response from Reservaciones Mansion del Conde on Dec 4, 2017
Thank you very much for your booking. Cordial Regards,

8/10 Good

lety, maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty in a small town
Great service ; view and nice rooms; after a room leak wr where moved to a better room with jacuzzi
Stayed 5 nights in Aug 2017
Response from Rafael Millan - Manager. on Aug 26, 2017
Dear Guest, Thank you very much for your feedback, your opinion about services, installations and personal help us to be better. Cordial Regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Michele

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not as advertised
Hotels.com advertises that breakfast was free, it was not it was only discounted. Roaches were found in room. Jacuzzi's did not work and were being repaired. pool was cold and dirty. TV an AC remote did not work. Mgmt wanted to charge extra for cleaning, we did not make any mess at all!!!! No itemized bill was provided at end of stay. Minibar was not restocked daily. The good....the patio was nice, the bed was comfortable, the location was great, food was decent. Massage was nice.

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

adrian, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything
Good clean rooms sevice exelent friendly people Exelent location

8/10 Good

John, New Jersey

Liked: Cleanliness, property conditions & facilities, room comfort
Atlixco zocalo
Excellent location on the zocalo with a view of Popo.

10/10 Excellent

José Ramón

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la tranquilidad por ser Adults only
Stayed 2 nights in May 2024

10/10 Excellent

Andrea Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble ! El spa mágico
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Muy acogedor y Muy Hermoso el lugar Excelente servicio
Stayed 4 nights in Feb 2024