Find Luxury Hotels in Puerto Plata

"Room furniture was falling apart, chairs were broken. There was a checklist of items they wanted you to take note of upon check in (some items were missing and they made note but not replaced). Fridges were dirty and broken. Shower head was broken and had to be replaced three times before it was fixed. Mold was in the rooms, beds are hard. Jet Tub in room did not appear clean so it was not used. Towels were not readily available. Request for extra blankets had to be made 2 days in a row before 1 of 2 requested was given. Food was poor temperature, same food was offered just about each day. Reservation process for restaurants was not feasible. There are many things that were wrong for the few things that were right to matter. The list is too long for me to continue, make the best of your stay if you book but don’t expect much. They property would be great if it was managed properly. "

"Very nice; great place. Nice room, etc. Plan to return "

"We had a great room in building one facing the ocean and woke up every morning with a smile feeling relaxed. The grounds are beautiful and the staff were excellent. I would def come back. It was a prefect resort for my family that did not break the bank."

"The gym needs an update no treadmill and what’s in there doesn’t turn on. Towels are hard to exchange get to the exchange place right on time or you will be using your towels for days! Not enough umbrellas at pools if you are looking for shade you won’t be getting it at this pool. The staff is very friendly and helpful. We enjoyed our stay and the food was good."

"Great resort! Clean,friendly, good food! Been going many years and never a problem. They make you feel like family!"