I never understood why people would take the time to do reviews, but now I understand. I MUST say something. DO NOT STAY HERE!!!
The hotel is extremely dirty. There is no airport shuttle, as advertised. The rooftop lounge doesn't open. I didn't get a bath cloth. My room was never cleaned by housekeeping and I stayed for 4 days. I asked for another towel for a friend and the employee refused to give me one. They try to charge you for breakfast, although it's advertised to be complimentary. The staff got a hold of my cell phone and refused to give it back to me unless I paid $100 because I used towels to wipe up a mess that my friend made..... they refused to wash the towels and said that I would have to replace them. I ended up sitting in front of the staff and hand washed the towels myself; they then said that they didn't know where my phone was. The telephone number to the hotel is impossible to find. I eventually got into contact with the owner who was in the States during my visit. He actually had some sense but it was tough to get help from him because he wasn't present to witness what was happening. Everything in the room and hotel is filthy. I don't know what many of the other hotels look like but this is not the place to stay. I suggest Casa Valeria! That hotel is very clean, renovated, and the staff is excellent. 1000 times better. Trust me, DO NOT stay at Urban Cabana. I'm thankful that I left without putting my hands on anyone.