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드림스 오닉스 리조트 & 스파 올 인클루시브 여행 후기

4 out of 5
드림스 오닉스 리조트 & 스파 올 인클루시브
Playa Uvero Alto, Punta Cana, Provincia La Altagracia

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 607개" "
평점 8 - 좋아요. 1007개 이용 후기 중 189개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 101개" "
평점 4 - 별로예요. 1007개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 61개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Nicole Lashawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arriving at Dreams Onyx Resort and Spa in the Dominican Republic, my family and I were pleasantly surprised to be upgraded to the Preferred Club, where we experienced VIP treatment throughout our stay. From the private check-in to the attentive service of our Butler, Javier, every detail was meticulously arranged. Javier went above and beyond to ensure our comfort, even organizing dinner reservations and transportation. His daily communication was greatly appreciated. Staying here was an absolute pleasure, and we look forward to returning in the future.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. Javier was extremely helpful, he made our stay easier by providing useful information.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Tamer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort definitely recommend
2024년 4월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Iyman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dreams Onyx was amazing and great service. If you’re here make sure you talk to Javier and he’ll make sure you’re in great hands for everything!!
2024년 4월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

6/10 - 괜찮아요

Michael

별로예요: 직원 및 서비스
2024년 4월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - 훌륭해요

Danielle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Javier the concierge is AMAZING!!!!
2024년 4월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our butler, Javier, was great. Reached out to us several times to make sure we were having a great vacation. Loved that he sent out the daily schedule as well. Bartender, rosie, at the splash lounge was excellent - drinks were delicious.
2024년 4월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Jerson

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exellent experience at this resort thank you Javier for everything exellent service from Javier from day 1 to day of checkout I will be back for sure. Javier is very professional at his job very pleased with everything at resort my family enjoyed it.
2024년 4월에 2박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Kathy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the amenities like the pool and spa. What I didn’t like was the rooms area - it was in a construction site - noisy and not good with a baby.
2024년 4월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - 훌륭해요

Ramona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Javier was very excellent. He was helpful and informative. We absolutely loved the bartender in our hotel lobby lounge. She was the very best. We were in the 7000 building. This an amazing place to visit and we were very impressed with everything they have to offer.
2024년 4월에 6박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - 좋아요

Madeline Martinez 님, Lares

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for family
2024년 4월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 18일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Mirela

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best resort I’ve ever been. Stuff very friendly, clean, lots of fun and activity around. We enjoyed staying in one of the ocean front master room. Our butler was Franklin and his knowledge, kindness and attitude it was beyond what we could expected . Definitely we will be back . Five(5) stars for this beautiful resort . We’ve booked for 10 days and I feel like it was too little .
2024년 4월에 7박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 18일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Jasmine Marie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Javier was a pleasure! He made sure everything was good and even had my room decorated when he found out it was my birthday. Very nice helpful guy! Ask for him at the front desk!
2024년 4월에 2박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 18일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

ebony janay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 18일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 - 너무 별로예요

Martha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desde el primer monento cuando llegue no tenian la habitación lista y la habitación que me entregaron fue de lo peor estaba sucia y usada parece que todavia la habitación no era para mi llegue a este lugar a las 9pm y fue como a las 3 am que por fim me entregaron una Habitación
2024년 4월에 2박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 15일
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 - 훌륭해요

Susan R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we landed in Punta Cana, things were wonderful. The Taxico Company was right there waiting for us to take us to Dreams Onyx, just the 2 of us. Upon arrival, the concierge took our luggage and brought us to check in. Becausewe booked with expedia, we received a complimentary upgrade to preferred status which came with our own butler for the week. He helped us with reservations, any issues with the room, stocking of the minibar in the room and any think else requiring help, fixing or booking. Our butler, Javier, went above and beyound expectations. We loved the minibar guy because once he knew your preferences, he restocked with just those items. The restaurants were all friendly, the food was pretty good. My body decided there was way too much sodium in the food and my legs were so swollen. Lets hope it goes away soon. I would definitely do an all invlusive here again. Only complaint is that the casinos were small and not very much fun.
2024년 4월에 7박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 15일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - 훌륭해요

Alfred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were nice.
2024년 3월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 15일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

NANETTE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great vacation! Thank you to Javier for making everything easy for us, from reservations, to cabana rentals to taking care of our room needs. Also friendly and so easy to deal with. Thank you for an amazing experience! Torres Family
2024년 4월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 12일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Chan 님, Colchester

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Swim up pool was amazing, food was okay, preferred areas worth it
2024년 4월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 12일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Arisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved Dreams Onyx! We stayed in building 5 and were close to everything. We loved the lazy river and the jacuzzi in the preferred pool area for cloudy days. The staff was nothing short of amazing and so helpful. We never waited long for drinks or dining. The food was great - our favorite was Spice. Our concierge, Javier, was amazing - he was so helpful with everything and went out of his way to make our stay great. He found out we were on our honeymoon and had chocolate covered strawberries and roses sent to our room. We will be coming back for sure!
2024년 4월에 6박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 11일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Ramiro 님, Garrochales

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A comfortable place to visit and enjoy with all the family. The pools and waterpark are awesome.
2024년 4월에 3박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 10일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - 좋아요

Toekeyshias

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The Steakhouse was awesome! However, I didn’t care for the food at the buffet, Capers, or the Hibachi restaurant. A lot of tables in the restaurants are very wobbly.The water would not get hot in the hot tub in our room. Bathroom shower drainage needs to be fixed. Our safe wasn’t working when we got there. Loved the pools & beach. Need signs around the resort to help with direction.
2024년 4월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 9일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - 훌륭해요

Cristiana

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El asistente fue de mucha ayuda para organizarnos durante el día y para pequeños detalles a resolver en la habitación
2024년 4월에 2박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 9일
Apreciado huésped, Agradecemos inmensamente por el tiempo dedicado en compartirnos comentarios tan positivos acerca de nuestro resort, nos encanta que haya podido disfrutar de nuestro servicio y de nuestro staff. Sus comentarios nos motivan a continuar ofreciendo un servicio exclusivo e impecable a cada uno de nuestros huéspedes. Anhelamos poder recibirle nueva vez, en un futuro cercano, le garantizamos la mejor de las experiencias.Saludos cordiales,

8/10 - 좋아요

Ram

좋아요: 청결 상태, 직원 및 서비스
One of the good places to go to vacation
2024년 4월에 3박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Vatanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Javier was great. Excellent customer service. Beautiful hotel. Food was average can be better
2024년 4월에 3박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Kenna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband & I celebrated our 5th year anniversary at Dreams. It was amazing. Our personal vip concierge Javier was awesome. He made sure to check on us daily & send us information on what the activities were for the day at our hotel & the sister hotel. The staff placed an anniversary banner on our door, decorated the bed that spelled love with rose petals, a personal bottle of champagne & chocolate covered strawberries. Although, our hotel is more kid friendly we had a great time & it was so refreshing to go next door to the adults only resort. It was such a beautiful experience/resort.
2024년 4월에 3박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 - 너무 별로예요

Yamelkis

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival I paid for preferred benefits where they offered things I didn’t get. I was assigned a Concierge name Javier who was condescending and rude. Mini bar didn’t cool, the food from buffet is disgusting and always cold. They knock on your door at random hours. The bathrooms shower was old the drain was broken and staff was rude constant. The supervisor of the cleaning crew is very rude, and unprofessional. The hallways are extremely dark at night they feel unsafe. They use solar lights so the lighting at night is very dark. Do not stay here! Save your money and go elsewhere. I recommend royalton and hard rock.
2024년 3월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 - 훌륭해요

eleana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente muy buen servicio de Javier en el área de concierge.
2024년 4월에 2박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - 좋아요

Wayne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked- buffet food variety Can be improved- more cultural shows. It was quite Americanized
2024년 3월에 6박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - 훌륭해요

SHEILA

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Tyler Hunter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 5일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Ivonne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Está preciosa, servicio de primera, limpieza y mantenimiento excepcionales Las piscinas y los restaurantes muy buenos..
2024년 3월에 1박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 2일
Apreciado huésped, Agradecemos inmensamente por el tiempo dedicado en compartirnos comentarios tan positivos acerca de nuestro resort, nos encanta que haya podido disfrutar de nuestro servicio y de nuestro staff. Sus comentarios nos motivan a continuar ofreciendo un servicio exclusivo e impecable a cada uno de nuestros huéspedes. Anhelamos poder recibirle nueva vez, en un futuro cercano, le garantizamos la mejor de las experiencias.Saludos cordiales,

6/10 - 괜찮아요

LaToya

가족 여행
좋아요: 편의 시설/서비스
Staff at front desk nasty
2024년 3월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 8일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - 훌륭해요

Idalmis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 24일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

2/10 - 너무 별로예요

Myrna Leslie 님, Brunswick

2024년 3월에 7박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 2일
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

6/10 - 괜찮아요

Sharon

연인과의 여행
The property was beautiful but had some issues with the food and the lack of beach towels available. Also could not keep the sliding door open to the room as there was no screen and so many flies were coming into the room - literally got 10 mosquito bites during my 5 day trip :(
2024년 3월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 1일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too many teens and kids.
2024년 3월에 7박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 1일
"Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings, "

8/10 - 좋아요

Het

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice pools and beach area. Explorer zone for kids was a lot of fun for our 2 year old. Food at some of the restaurants could have been better.
2024년 3월에 3박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 1일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

8/10 - 좋아요

Yesenia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 1일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

4/10 - 별로예요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Employees for the most part were very kind. The food is horrible and the hibachi restaurant gives you 30 minutes to eat and there is no show and very little food at dinner. Every single day the food is the same at the buffet and fair at best. Rented an Oasis cabana for the day and only had the server come 3 times for a $150 fee. We had to go get our own food and drinks which was suppose to be included. There are not enough chairs at the pools, plenty of room to add additional chairs. We had a swim up room and spent the majority of our time there do to no seating at main pool. We have stayed at other Dreams resorts and always left very pleased. We will not return to this Dreams resort again. Dreams in Mexico has never disappointed like this resort did. It’s a lot of money to spend and leave disappointed.
2024년 3월에 6박 숙박함
답변 제공: Social Media Manager 님, 2024년 3월 27일
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 - 훌륭해요

corey Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: Social Media Manager 님, 2024년 3월 26일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

8/10 - 좋아요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think some of the rooms and areas could be updated, but we had a good stay otherwise. The staff is so helpful and friendly. The beaches and areas on the site were well kept. We also got a butler for booking with Expedia. that was a nice surprise. Javier V was very helpful, walked us around the property when we arrived to get us acclimated. He also Made any of the reservations we needed for food, cabana and even the spa. The food options were good. Coco Cafe had great staff. It's an easy place to go for a coffee and a muffin in the morning or any time through the day/night. Capers (Italian) and CinCin (Mediterranean) were the best to us. The food was good, and serving sizes were filling. The steakhouse was ok. The lines for the steakhouse and Italian are usually long. For the hibachi, you need reservations, but for the other part of the Asian restaurant you do not. The cabanas also come with a server that brings your drinks and food. They're also stocked with water & sodas while you rent it. The biggest thing is to remember to tip. A lot of the staff rely on the tips given, and they deserve it.
2024년 3월에 6박 숙박함
답변 제공: Social Media Manager 님, 2024년 3월 25일
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Social Media Manager 님, 2024년 3월 25일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Leon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 9일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

Karina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El personal sobre todo Javier, muy bien asociado del resort, volveré nuevamente
2024년 3월에 3박 숙박함
답변 제공: Social Media Manager 님, 2024년 3월 19일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

6/10 - 괜찮아요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hard to give an accurate overall rating. So many things were good, location, facilities, pools, slides. Service staff was attentive. The biggest challenges were dining, easily waited 1.5 hours per night for a group of 8. I know the larger group was more challenging but their system is really poor in this regard. Some restaurants are great (French, American grill). Some were just ok (Italian and Mexican). Buffet is pretty good and consistent, especially for breakfast and dinner. Room service was mostly good, but some timeliness issues. Basically, get there at 6 with your whole group and you’ll be good. After 6:30, you’ll wait a very long time. Smaller groups do better. The other challenge was booking through Expedia. Although the deal was good, you get the lowest priority. We booked two Junior Suites with swim up pool. We booked back in August for middle of March vacation. They put us in the handicap accessible rooms and didn’t honor our request for adjoining rooms and put us across the hall from each other. Those rooms are really challenging and smaller. And we were on opposite sides so we couldn’t swim together. :/. They did honor a request to change rooms after I pushed a little so they moved us the next day. Then we had better rooms and on the same side, but with a room in between. Still a way better setup. So all in all, it worked out. But booking 7 months in advance, I would think they would give us better priority but they didn’t.
2024년 3월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 3월 18일
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,

10/10 - 훌륭해요

Mirelis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Social Media Manager 님, 2024년 3월 18일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,

10/10 - 훌륭해요

joi

2024년 3월에 5박 숙박함
답변 제공: Social Media Manager 님, 2024년 4월 3일
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,