Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with your recent stay. We understand how important it is for our guests to have a comfortable and enjoyable experience, and it's disheartening to learn that we fell short of your expectations.We apologize for any inconvenience you encountered during your stay. Rest assured, we take all feedback seriously and are committed to addressing areas of improvement. Your comments regarding the pricing and overall experience will be shared with our management team for further review and consideration.We're glad to hear that you found our reception team accommodating and enjoyed the breakfast. However, we acknowledge that there is always room for improvement, and we will work diligently to ensure a more consistent experience for all our guests.Regarding your concern about our rating on Expedia, we value all feedback, whether positive or negative, as it helps us strive for excellence. Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.Warm regards, Termales del Bosque

Dear Susan,Thank you so much for your comments! We're thrilled to hear that our place was a highlight of your trip. It warms our hearts to know that your family loved the hot pools, the amazing paths, and the breathtaking views. We're also delighted that you enjoyed dining at our on-site restaurant; our team works hard to create a memorable culinary experience.Your kind words about our friendly and helpful staff mean a lot to us. We strive to provide excellent service to make our guests feel welcome and well taken care of.We appreciate your feedback about the bungalow, and we apologize for any inconvenience caused by the beds. We'll certainly look into this matter to ensure our guests have a comfortable and restful stay.We're pleased that, aside from the bedding issue, our place met your expectations and provided the beautiful and clean environment you were looking for.Thank you again for choosing to stay with us. We hope to welcome you and your family back for another wonderful experience in the future.Best regards,

Estimada Sra. MaríaReciba un cordial saludo de parte del equipo del Hotel Termales del BosqueMuchas gracias por dejarnos su calificación.Esperamos recibirle nuevamente en un futuro.Saludos cordiales,