Dear Aurelia, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Our front desk team is always available to help you improve your time; never hesitate to speak to them. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Aurelia, Thank you for providing detailed feedback about your experience at our hotel. We sincerely apologize for any inconvenience caused by the condition of our property. Our team is committed to continuously improving our facilities to ensure a comfortable stay for all guests, and your comments will be shared and reviewed for consideration. We value your patronage and would love the opportunity to welcome you back in the future to experience the enhancements we have made. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Cynthia, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We appreciate your kind words regarding our comfortable bed and front desk staff. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Diana, We sincerely apologize for the inconvenience you experienced during your stay, and we regret that we were unable to provide you with the correct room as requested. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Srikanth, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Also, we regret the smell concerns that disturbed your whole experience. Smoking is never allowed in the hotel premises. Your remarks are shared with the concerned individuals for improvement. Please consider and try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

Dear Shanell, Thank you for your kind words about our night staff at Extended Stay America. We're delighted to hear they contributed to your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay.Sincerely,Hotel Management

Dear john, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Raleigh.Sincerely,Hotel Management

Dear Jonathan, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is deeply concerning and falls short of the standards we aim to uphold. The lack of cleanliness and the inconvenience you faced are not reflective of the service we strive to provide. We apologize for any frustration caused by the response from the front desk, and we will use your comments to improve our guest service procedures. We appreciate your honesty and hope to have the opportunity to make amends in the future.Sincerely,Hotel Management

Dear Kay, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. If we may be of any further assistance, please reach out to us directly at the hotel. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Sridhar Raju, Thank you for sharing your perspective. We regret to learn that your experience fell short of expectations. We appreciate your feedback, as it helps us identify areas for improvement. Please let us know if there are specific aspects you believe could be enhanced. Our team is committed to providing a positive stay for all guests, and your input is valuable. We hope to have another opportunity to welcome you and make your future stay more enjoyable.Sincerely,Hotel Management

Dear Douglas, Thank you for your feedback and for being our guest. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Tiffany, Thank you for sharing your feedback. We're delighted to hear that you found the room amazing and comfortable during your stay at Extended Stay America. We apologize for any inconvenience you experienced during check-in, and we appreciate your feedback. We will address this with our team to ensure a smoother check-in process in the future. We hope to welcome you back for another pleasant stay, and we'll make sure your next visit is even more enjoyable. Sincerely,Hotel Management

Dear Heather, Thank you for sharing your experience. We're glad you found our location convenient and the surroundings pleasing. We apologize for any inconvenience with the kitchen and the microwave. We'll look into these matters to ensure a more comfortable stay in the future. Safety is our priority, so we'll promptly address the exit door issue. Your feedback is appreciated, and we hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Manuel, Thank you for staying with us. We are glad that you had a pleasant stay overall. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Fresh towels and linens can be exchanged at the front desk at any time for a fee. We will also share your feedback with our front desk staff to ensure we communicate our services and amenities during guest arrivals. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Jessica, Thank you for being our guest and for taking the time to review your experience. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Please come back and see us again!Sincerely,Hotel Management

Dear John, Thank you for your generous review. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Shanell, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. Moreover, we are pleased that our location was perfect for your needs. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Guest, Thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you had a great time with us and were impressed with the warm hospitality of our staff. It was a pleasure having you as our guest, and we look forward to seeing you again soon.Sincerely,Hotel Management

Dear John, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Trina, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us some time to follow up with the team and provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Joseph, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts, so thank you again. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Bradley, Thank you for staying with us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. As you mentioned that you liked our property and staff, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Hotel Management

Dear Yashpal, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Willie, Thank you for reviewing our hotel. Our priority is customer satisfaction, and we are disappointed that we failed to deliver during your stay. We are sorry to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We understand your frustration regarding the various issues you described. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management