테라스/파티오

하얏트 하우스 롤리 노스 힐스 여행 후기

3 out of 5
하얏트 하우스 롤리 노스 힐스
160 Park At North Hills, Raleigh, NC

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1292개 이용 후기 중 978개" "
평점 8 - 좋아요. 1292개 이용 후기 중 213개" "
평점 6 - 괜찮아요. 1292개 이용 후기 중 60개" "
평점 4 - 별로예요. 1292개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 1292개 이용 후기 중 14개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고속도로,Mall 가까움
고속도로와 Mall 이 가까와서 아주 편리함. 주변환경이 깔끔함. 새로 생긴 동네 같은 느낌.

8/10 - 좋아요

eddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

JAIME

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean nice area
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 24일
Dear JAIME, We are delighted to hear such positive feedback from you! Thank you for taking the time to write a generous review and, most importantly, for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon, should your travels bring you to the area again. Best, Lisa Ganzzermiller, GM

6/10 - 괜찮아요

Richard 님, Greensboro

가족 여행
Basic hotel room. Room showing some wear. Good location with restaurants within walking distance. Average value for the cost of room.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 22일
Dear Richard, We always strive to provide our customers with an exceptional experience, and we apologize for falling short of your expectations. Your feedback is highly appreciated, as it helps us identify our strengths and areas for improvement. Thank you for taking the time to write your review. Sincerely, Lisa Ganzzermiller, GM

8/10 - 좋아요

Steven

연인과의 여행
Convenient to a number of venues
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Steven, It sounds like you enjoyed yourself during your time with us! Thank you for this review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Raleigh again soon. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Hakeem

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay peaceful environment
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Hakeem, We love seeing five stars when our guests leave a review. Thank you so much for complimenting the environment at our Hyatt House, and please consider a return visit. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Charlesa 님, Fuquay Varina

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service, clean, quiet spacious and so many great restaurants in walking distance!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Charlesa, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and clean accommodations all helped make your Raleigh trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Dominique

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always love it
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Dear Dominique, Glad to hear it! Thank you for taking time out of your busy day to let us know that you continue to enjoy yourself here. We strive to provide a great experience and appreciate your kind words and repeat business. Best, Lisa Ganzzermiller, GM

8/10 - 좋아요

Karen

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a King room, found out the room has no bath. Water in a shower was not warm enough to take a shower. I couldn't believe it! Overall comfortable rooms, the cleanliness of bathrooms struggled a little.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 9일
Dear Karen, Thank you for choosing us. I'm very sorry that you experienced issues with water temperature. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM

8/10 - 좋아요

Shanta

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice weekend getaway! Loved the clean rooms. However the shower need a bit more TLC and the breakfast was not good
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 22일
Dear Shanta, We are thrilled to hear that we provided you with a great stay overall. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Jodi

연인과의 여행, 반려동물 동반 여행
Our favorite place to stay in Raleigh. Large, spacious rooms and dog friendly so we can bring our furry baby with us!
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 16일
Dear Jodi, Sincere thanks for being a return guest and taking the time to share this review. It's encouraging to know that your stays are pleasant thanks to our spacious, dog-friendly accommodations. Our goal is to provide comfort and friendly service to all our guests away from home; your feedback allows us to monitor how we are doing. We appreciate your choosing to stay with us and look forward to your return trip. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Kenya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great staff very friendly and easy to talk to.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 15일
Dear Kenya, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Kristen

2024년 2월에 1박 숙박함

8/10 - 좋아요

Jill

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great shower
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 10일
Dear Jill, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Lisa Ganzzermiller, GM

4/10 - 별로예요

Karen

The hotel did not honor our reservation made last October. We were bumped to a different hotel down the street
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 10일
Dear Karen, We sincerely regret your experience; we never intend to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I am at your service if you wish to discuss this further. I appreciate you taking the time to share your review. Sincerely, Lisa Ganzzermiller, GM

8/10 - 좋아요

ASHLEY

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Phillip

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in, friendly
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 4일
Dear Phillip, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Lisa Ganzzermiller GM

10/10 - 훌륭해요

Konstantinos

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manisha Clark 님, 2024년 2월 25일
Dear Konstantinos,Thank you for the 5/5 review. We cant wait to host you again the next time your travels bring you into the area.

10/10 - 훌륭해요

Ernest

좋아요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manisha Clark 님, 2024년 2월 25일
Dear Ernest,Thank you for your review and for choosing Hyatt House Raleigh in North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manisha Clark 님, 2024년 2월 25일
Thank you for your 10/10 review and for choosing Hyatt House Raleigh North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

2/10 - 너무 별로예요

Dominic

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Dominic, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Lisa Ganzzermiller, GM

4/10 - 별로예요

Kathryn

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Kathryn, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Semeka

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman at the front desk was friendly and informative as he checked me into the Hyatt Place. This is important as a women of color, I appreciate the fact that he made me feel welcomed.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Semeka,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Lisa GanzzermillerGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Poor customer service
The hotel overall was very modern and stylish looking, but has no parking. The problem was they moved me 3 times upon my arrival.Yhe first room was out of order and freezing. the second room had a strange, strong odor and the microwave didn't work. Finally, they put me in a third in a room that had no problems. But housekeeping never came. When I asked about being comped for the room fiasco, they told me if I made my reservation through them, They would have given me a free night. What does that have to do with anything? That's a poor excuse for bad customer service. I won't be staying at Hyatt again.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Anonymous, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Davonte

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manisha Clark 님, 2024년 2월 25일
Hi Davonte! Thank you for your review and for choosing Hyatt House Raleigh North Hills. We are happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.

10/10 - 훌륭해요

Joshua

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent and the facility and room were superb and spotless. I enjoyed my Christmas in Raleigh and they made it stress free! Thank you again and sorry about the accident my pup had in front of the door😂
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Dear Joshua, Thank you for taking the time to share your experience and for recommending our hotel! We are delighted to know that our accommodations were satisfactory and we appreciate you choosing to stay with us. We look forward to welcoming you back for another high-quality stay soon. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 객실의 편안함
Good hotel in quiet shopping/dining area
Very pleasant stay, including eating dinner at the restaurant across the street and shopping at large grocery down the street. But hotel room windows' roller shades allowed light to come in over the top of the shades during the night (room faced street and building lights) and in the morning.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Dear Christopher, I am ecstatic to know that your stay was exceptional overall. We appreciate your compliments as well as your suggestions for improvement, as they all help us to identify how we can get better. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Lawanda

좋아요: 청결 상태, 객실의 편안함
All of the front desk receptionist was very nice. They deserve a raise
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 28일
Dear Lawanda, Our team is made up of kind, friendly people. Thank you for taking the time to share this positive review and acknowledge our excellent team. We look forward to your return visit. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very good size which we were happy about since we needed to stay after a surgical procedure. Many walkable restaurants was a plus. The bed was extremely comfy!
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 22일
Dear Lisa, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our spacious rooms, great location, and comfy beds. I will be sure to share your kind comments with our associates as they strive to provide exceptional guest experiences. I appreciate you taking the time to write. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

james

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Love the property location
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 20일
Dear james, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our Hyatt House. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Lisa Ganzzermiller, GM

10/10 - 훌륭해요

Kathryn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

ALBERT

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Alethia

단체 여행
Overpriced
To me personally with hotel is overpriced. Maybe they charge the price they do for the location. The lobby is nice, but the rooms are dated. The cleaning of the room was sloppy. I wouldn’t return.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 19일
Dear Alethia, I'm sorry that you did not find us a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Lisa Ganzzermiller General Manager

4/10 - 별로예요

James

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
Not great. Tons of noise outside, thumping subwoofers and race car exhaust systems. Tons of noise inside, a whole floor of loud mouths, maybe it was bad luck. Uncomfortable beds. Dirty linens for the pull out couch. Rude guests in and out of their rooms all night long. I wouldn’t stay again, even if they paid me to.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 20일
Dear James, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Hyatt hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide the best hotel stay in town. We hope you will come back for an improved experience on a future trip. Sincerely, Lisa Ganzzermiller, GM

6/10 - 괜찮아요

Shiffon

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 14일
Dear Shiffon, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Lisa Ganzzermiller General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Good location and clean hotel. The rooms need better pillows, the ones we had immediately flattened to near nonexistent upon laying on them. Not really with the price.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear Anonymous, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Lisa Ganzzermiller General Manager

6/10 - 괜찮아요

Andrea

좋아요: 숙박 시설 상태 및 시설
It was a nice place to stay and conveniently located in north hills, but the staff could use some training. Despite the do not disturb sign on the door housekeeping kept knocking and tried to pressure me to check out an hour before the actual checkout time. Super annoying as I was on a work conference call.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Andrea, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs in a professional manner; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Lisa Ganzzermiller General Manager

6/10 - 괜찮아요

Tami

가족 여행
별로예요: 청결 상태
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Tami, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Lisa Ganzzermiller General Manager

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great personable staff
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Stacey,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Best,Lisa GanzzermillerGeneral Manager

4/10 - 별로예요

Madie

2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Madie, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Lisa Ganzzermiller General Manager

10/10 - 훌륭해요

Jordan

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Anita

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this hotel. Wonderful stay. The only problem the young lady working the front desk when we arrived and also when we checked out. Was very rude. She seemed to feel it was painful to speak and did not want to be bothered. Everyone else was very friendly.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 12일
Dear Anita,Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best,Lisa GanzzermillerGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 11박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear Anonymous, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lisa Ganzzermiller General Manager

10/10 - 훌륭해요

EUGENE J

좋아요: 편의 시설/서비스
Comfortable accommodations
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 8일
Dear EUGENE J, Providing you with exceptionally comfortable accommodations was our pleasure! Thank you for choosing our Hyatt House and taking the time to share this excellent review. We hope to see you back soon. Best, Lisa Ganzzermiller General Manager

10/10 - 훌륭해요

Giorgio

2023년 10월에 5박 숙박함

6/10 - 괜찮아요

William

2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 27일
Dear William, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Lisa Ganzzermiller General Manager

10/10 - 훌륭해요

Fang 님, City of Industry

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and safe. Plenty of parking.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 23일
Dear Fang, Thank you for your lovely review and recommendation. I’m glad your stay was restful, and I appreciate you acknowledging our excellent amenities. We look forward to seeing you again upon your return to the area. Best, Lisa Ganzzermiller General Manager

10/10 - 훌륭해요

Tamara

Bri, the person who checked us in to the hotel, Was wonderful! She was friendly and helpful!
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Dear Tamra,Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip.Best,Lisa GanzzermillerGeneral Manager

10/10 - 훌륭해요

Tyesha

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 1박 숙박함