Find hotels in Rancho Santana, La Quinta

"Missing some of the positive experiences from most hotels. Cleaning was adequate. Had to request linens to accommodate all guests. A piece of tissue paper was on the floor outside of our room during the entire. Even though housekeeping was up and dow the hallway."

"My family and I stayed in the traditional 2 queen bed room. The staff (front desk, housing keeping and those in golf carts) is quite helpful and very professional. Space near room entrance looked messy. It could’ve been covered well or kept neatly. Bathroom & shower fittings were loose and shaky. It was quite a challenge to lock sliding door in bathroom. Room is not bright and shiny as compared with rooms in other hotels. They’ve a wonderful pool. Lazy river is excellent. Omni is a wonderful resort with many cool features except for the hotel room. Overall it is not a great value for the money per my experience. I hope the hotel management and staff fix the above issues. My family and I are looking forward to stay at Omni during our next visit to Palm Springs! "

"Great stay at the Westin! The staff were great! The property grounds were nice. Plenty to do. Pool and bar were fantastic. Room was spacious, comfortable and clean."

"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same). The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven. The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used.This was on a Monday and Tuesday, so not peak days. The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. "

"This place is a dump"

"Loved that the restaurant was opened late. The staff was very friendly."

"It was horrible I got there at night and as soon as I got in the room to unpack i was getting my kids ready for bed and we see cockroaches on the beds, walls, and counters there was no microwave and fridge to warm up my babies bottles. The beds were so hard and not comfterable at all. I called to ask go another room with a microwave and the lady at front feel was so rude and said i should have told her sooner and she could not help. I had literally just checked in so what is she saying? "

"We stayed from Saturday to Wednesday. Restaurant was closed on Sunday & Monday. Restaurant is also closed everyday for lunch. Both water fountains were out of order. It really looks like the hotel is about to go out of business. The positive side is the staff are very friendly and helpful. "

"Staff were very friendly and helpful at the registration desk. The room was clean and comfortable but did have some wear and tear in some places like the wall paper in the bathroom. The staff at the main dining area took long to approach and take our order and some were not very friendly, but it was still convenient to have a restaurant in the hotel. The pool was great and the kids enjoyed the arcade. Breakfast was also great. "