숙박 시설 정면

아메릭인 바이 윈덤 래피드 시티 여행 후기

2.5 out of 5
아메릭인 바이 윈덤 래피드 시티
1632 Rapp Street, Rapid City, SD

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1011개 이용 후기 중 418개" "
평점 8 - 좋아요. 1011개 이용 후기 중 289개" "
평점 6 - 괜찮아요. 1011개 이용 후기 중 144개" "
평점 4 - 별로예요. 1011개 이용 후기 중 86개" "
평점 2 - 너무 별로예요. 1011개 이용 후기 중 74개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Michala

가족 여행
좋아요: 직원 및 서비스
The stay was pretty good. Our linens could be updated as the fitted sheet didn’t fit the bed and there were blood stains on one of our quilts. The hook on the bathroom door was broken. Breakfast option is appreciated but wasn’t resupplied very quickly. Thanks for your hard work anyway.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

George

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, but thin walls (could hear the guests next door cussing).
2024년 4월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 28일
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our rooms clean. However, we apologize for any disturbance caused by noise from neighboring guests. We understand the importance of a peaceful stay and regret that the thin walls affected your experience. Please know that we will look into ways to minimize noise disturbances in the future. Your comfort is our priority, and we appreciate your understanding. If there's anything else we can do to improve your next stay, please let us know. We hope to welcome you back soon.

6/10 - 괜찮아요

Mallory

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Overall we had a good stay. The staff were helpful and friendly. We were informed on arrival that the motor for the water slide was broken. An alternative was offered that we could visit the sister hotel with a slide. We had two king beds and a sofa bed. The sheets on the sofa bed had not been changed. The king beds were clean. The bathroom did not have a working fan. There was mold around the shower and tub. The pool was decent, but needs to be cleaned. Breakfast was good. The juice machine was broken. Sausage, scrabbled eggs and waffles come out later than the 6:00 a.m. start time.
2024년 4월에 2박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 24일
Thank you for your detailed feedback about your recent stay with us. We're glad to hear that overall you had a good experience and found our staff helpful and friendly.We apologize for the inconvenience caused by the water slide being out of order during your stay. We're glad you were able to take advantage of the alternative offered at our sister hotel. Regarding the sofa bed sheets, we're sorry for the oversight and will address this with our housekeeping team.We appreciate you bringing the issues with the bathroom to our attention. We will make sure to address the fan and the mold around the shower and tub immediately to ensure the comfort and safety of our guests.Thank you for your feedback about the pool, we will ensure it is cleaned thoroughly to maintain our high standards.We're pleased to hear you enjoyed breakfast, but we apologize for the delay in some items being available. We will work on improving the timing of the breakfast service to better accommodate our guests.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very nice clean hotel. Good service. The bad was the breakfast. Juice machine broken. Not much that I could eat.
2024년 4월에 3박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 22일
Thank you for your review and for highlighting the cleanliness of our hotel and the good service you received. We apologize for the inconvenience with the broken juice machine and the limited breakfast options. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests in the future. We hope to welcome you back for an improved stay.

10/10 - 훌륭해요

Gail His

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 4월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 22일
Thank you for your review! We're pleased to hear that you found our hotel clean. Providing a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and hope to see you again in the future!

6/10 - 괜찮아요

casey 님, Syracuse

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel the Luxury suite was comfortable and large
2024년 4월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 22일
Thank you for your positive review! We're delighted to hear that you enjoyed our Luxury suite and found it comfortable and spacious. We strive to provide our guests with a memorable experience, and we're glad we could meet your expectations. We hope to welcome you back again soon!

8/10 - 좋아요

Macy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked how patient and kind the front desk MALE staff were, I can't say the same about the older female. She came off intimidating and made my cousin and I scared to approach for help.
2024년 4월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 22일
Thank you for sharing your experience. We're glad to hear that you found our front desk male staff patient and kind. However, we apologize for any discomfort caused by the interaction with our older female staff member. We take guest feedback seriously and will address this issue internally to ensure a more welcoming environment for all our guests. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Merryn

2024년 4월에 2박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 22일
Thank you for your feedback! We value your input and will use it to improve our services. We hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Gary

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
sink was backing up. had to pry stopper up to get it to drain. stopper was dirty and moldy underneath
2024년 4월에 2박 숙박함
답변 제공: Lydia 님, 2024년 4월 18일
Thank you for bringing this to our attention. We're sorry to hear about the issue with your sink. This is not the standard of cleanliness and functionality we strive for. Our maintenance team will promptly address this problem to ensure it doesn't happen again. We appreciate your feedback and hope you will consider staying with us again so we can provide you with a better experience.

6/10 - 괜찮아요

Diane

가족 여행
별로예요: 숙박 시설 상태 및 시설
Location was good
2024년 3월에 3박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 7일
Thank you for your feedback regarding the location of our hotel. We're pleased to hear that our location was convenient for your needs during your stay.

6/10 - 괜찮아요

Becky

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Our room was great, the rest of the hotel was dirty and over ran by rift raft. I guess the price brings in the undesirables. Got woke up at 6am by several barking dogs. Staff was pleasant.
2024년 4월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 7일
Thank you for sharing your feedback with us. While we're pleased to hear that you found your room comfortable, we sincerely apologize for the cleanliness issues and disturbances you experienced during your stay.Maintaining a clean and welcoming environment throughout the hotel is a top priority, and we regret falling short of meeting your expectations in this regard. We will address the cleanliness concerns with our housekeeping team to ensure that all areas of the hotel are properly maintained.We're also sorry to hear about the disturbance caused by barking dogs early in the morning. We will look into this matter to ensure that all guests are able to enjoy a peaceful stay.Your comments about the price and the impact it may have on the guest demographic are noted, and we will review our pricing strategies to ensure that they align with our commitment to providing a pleasant and comfortable experience for all guests.We appreciate your kind words about our staff, and we're glad to hear that they were pleasant during your stay. Your feedback is important to us, and we will use it to make improvements and ensure a better experience for all guests in the future.If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved stay.

8/10 - 좋아요

willis

2024년 4월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 24일
Thank you for your positve feedback.

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always excellent!
2024년 3월에 4박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 3일
Thank you so much for your kind words! We're delighted to hear that you've had excellent experiences with us in the past. Providing exceptional service and accommodations is our top priority, and we're grateful for your continued support and loyalty.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!

10/10 - 훌륭해요

Misti

2024년 3월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 22일
Thank you for your feedback! We value your input and will use it to improve our services. We hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was great. Comfortable beds. Plenty of space. The only issues i had with the room was the sink and bathtub drains in our room didn't drain well. They were slow to drain. When i asked if there was something to be done about it they said that it was the way they were. Other than that it was great and we will probably stay there again if we go back that way.
2024년 3월에 4박 숙박함
답변 제공: Keith White, AGM 님, 2024년 3월 30일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our room comfortable and spacious during your stay.However, we apologize for the inconvenience you experienced with the sink and bathtub drains. Ensuring that all amenities in our rooms are functioning properly is important to us, and we regret that we fell short in this regard during your stay. We will address this issue with our maintenance team to ensure that any drainage issues are promptly resolved in the future.We're pleased to hear that despite this issue, you still enjoyed your stay with us and that you're considering staying with us again in the future. We look forward to welcoming you back and providing you with an even better experience next time.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to serve you again soon.

4/10 - 별로예요

Mckensie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was supposed to be heated but was too cold to get in and kind of dirty most of the staff was very rude
2024년 3월에 5박 숙박함
답변 제공: Keith White, AGM 님, 2024년 3월 30일
Thank you for sharing your experience with us. We sincerely apologize for the disappointment you encountered during your stay, particularly regarding the temperature and cleanliness of the pool, as well as the behavior of some of our staff members.Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations in these areas. We will address these concerns with our maintenance and housekeeping teams to ensure that the pool is properly heated and maintained to a high standard of cleanliness.Additionally, we take matters of staff behavior very seriously and will investigate the issues you raised with our management team. Providing courteous and helpful service is fundamental to our values, and we apologize for any instances where this was not upheld.Your feedback is invaluable to us as it helps us to identify areas for improvement, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you or if you would like to provide further details about your experience, please don't hesitate to reach out to us directly.

10/10 - 훌륭해요

Jeffery

2024년 3월에 4박 숙박함
답변 제공: Lydia 님, 2024년 4월 15일
Thank you Jeffery for taking the time to leave us a review! Hope to see you again next time you are in the area.

10/10 - 훌륭해요

Kristel

별로예요: 청결 상태, 직원 및 서비스
Pool and slide is amazing. The place was dirty in the hallways and not many options for breakfast but overall was a good stay
2024년 3월에 5박 숙박함
답변 제공: Keith White, AGM 님, 2024년 3월 26일
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our amazing pool and slide during your stay.However, we apologize for the cleanliness issues in the hallways and any inconvenience caused by the limited breakfast options. Maintaining a clean and inviting environment throughout our hotel is a priority, and we will address the cleanliness concerns with our housekeeping team to ensure improvements are made.Regarding breakfast options, we understand the importance of providing a satisfying dining experience for our guests, and we will take your feedback into consideration as we review and enhance our breakfast offerings.We appreciate your valuable feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 - 너무 별로예요

Gordon

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hot tub was disgusting
2024년 3월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 3월 26일
Thank you for bringing this matter to our attention. We sincerely apologize for the disappointing experience you had with our hot tub during your stay. Ensuring the cleanliness and maintenance of all our amenities, including the hot tub, is of the utmost importance to us.We will immediately address this issue with our maintenance and team to ensure that proper cleaning and maintenance procedures are followed to prevent such occurrences in the future.Your feedback is invaluable to us as it helps us to identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience. If there's anything else we can assist you with or if you'd like to provide further details about your experience, please don't hesitate to reach out to us directly.

6/10 - 괜찮아요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoy the staff they are very friendly breakfast could have a few more options but other than that my stay was great
2024년 3월에 2박 숙박함
답변 제공: Keith White, AGM 님, 2024년 3월 25일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the friendliness of our staff during your stay. Providing exceptional service and a warm atmosphere is always our priority.We appreciate your suggestion regarding the breakfast options, and we'll certainly take it into consideration as we strive to continually enhance our offerings and meet the diverse preferences of our guests.It's wonderful to know that overall, you had a great stay with us. Should you have any further suggestions or if there's anything else we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Carolina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice neat and clean, pool and jacuzzis inside that’s was wonderful for cold days
2024년 3월에 3박 숙박함
답변 제공: Keith White, AGM 님, 2024년 3월 30일
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel nice, neat, and clean during your stay.We're especially pleased that you enjoyed our indoor pool and jacuzzis. Providing amenities like these for our guests to enjoy, particularly during colder days, is important to us, and we're glad to hear that they added to your overall experience.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels until then!

4/10 - 별로예요

Charles or Samantha

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room didn’t have much in it hallways and elevator was nasty had a odor but front desk workers was very nice
2024년 3월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 3월 25일
Thank you for sharing your feedback with us. While we're pleased to hear that you found our front desk team to be very nice, we are disheartened to learn about the issues you encountered during your stay.Please accept our sincere apologies for the condition of your room and the cleanliness concerns you experienced in the hallways and elevator. This does not reflect the standards we strive to maintain for our guests, and we are actively addressing these matters with our housekeeping and maintenance teams to ensure improvements are made.Your feedback is invaluable to us as it helps us identify areas for enhancement. We want every aspect of your stay to meet or exceed your expectations, and we are committed to taking the necessary steps to ensure a more pleasant experience in the future.We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve. If there's anything specific you would like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly.

10/10 - 훌륭해요

Kathleen Teresa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was comfortable and peaceful. The staff were kind and accommodating.
2024년 3월에 1박 숙박함
답변 제공: Lydia 님, 2024년 3월 18일
Thank you for sharing your experience! We're delighted to hear that you found your stay comfortable and peaceful, and that our staff were kind and accommodating. We strive to provide excellent service to all our guests, and we're glad we could make your stay enjoyable. We hope to welcome you back again in the future!

2/10 - 너무 별로예요

Judith

2024년 3월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 4월 5일
Thank you for your feedback.

8/10 - 좋아요

Tim

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pool was shut down. But other than that everything was great. Awesome breakfast bar and cheap rates! Will stay again!
2024년 2월에 1박 숙박함
답변 제공: Lydia 님, 2024년 3월 18일
Thank you for your feedback! We're glad to hear that you enjoyed your stay overall and appreciated our breakfast offerings and rates. We apologize for the inconvenience regarding the pool closure and hope to have it back up and running for your next visit. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Lloyd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its soo clean. And the dove soaps were nice
2024년 3월에 1박 숙박함
답변 제공: Lydia 님, 2024년 3월 18일
We're delighted to hear that you found our hotel exceptionally clean and that you enjoyed the amenities provided, such as the Dove soaps. Maintaining a high standard of cleanliness is a top priority for us, and we're thrilled that our efforts were appreciated. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful experience!

10/10 - 훌륭해요

Jonell

출장 여행
좋아요: 숙박 시설 상태 및 시설
The staff are very pleasant and helpful
2024년 3월에 1박 숙박함
답변 제공: Lydia 님, 2024년 3월 6일
Thank you for your positive feedback! We're delighted to hear that our staff were pleasant and helpful during your stay. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great
2024년 2월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 2월 26일
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it helps us understand how we can better serve our guests.

8/10 - 좋아요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
People screaming in the middle of the night. Minor damages that could be touched up. Double check the rooms to make sure everything is stocked for the guest. Otherwise, beds were comfortable. It was clean
2024년 2월에 2박 숙박함
답변 제공: Keith White, AGM 님, 2024년 2월 26일
Thank you for sharing your recent experience with us. We sincerely apologize for the disturbances you encountered during your stay, including the noise disturbances and minor damages in your room.Ensuring a peaceful and comfortable environment for all our guests is a top priority, and we regret that we fell short in this regard. We will be reviewing our policies and procedures to address noise disturbances more effectively to prevent similar incidents from occurring in the future.Additionally, we appreciate your feedback regarding the need for more thorough room inspections to ensure all amenities are fully stocked for our guests' convenience. We will be taking immediate steps to enhance our quality control processes to ensure that each room meets our high standards of cleanliness and comfort.We are pleased to hear that you found our beds comfortable and that you were satisfied with the cleanliness of your room. Your kind words are greatly appreciated and will be shared with our team.Once again, we apologize for the inconveniences you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Tessa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Keith White, AGM 님, 2024년 2월 26일
Thank you for taking the time to share your experience with us. We greatly appreciate your feedback as it helps us understand how we can better serve our guests.

10/10 - 훌륭해요

Coreen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything about this property from the beautiful room to their amazing, helpful, friendly staff. Was very clean and had a cool firepit outside where I met many wonderful people from 8 different states. We will definitely be back!
2023년 8월에 4박 숙박함
답변 제공: Lydia 님, 2024년 2월 9일
It's fantastic to hear that you had such a wonderful experience at the property! From the beautiful room to the helpful and friendly staff, it sounds like everything exceeded your expectations. The clean environment and the opportunity to socialize at the firepit with people from different states added to the enjoyment of your stay. It's great to know that you had such a positive experience that you're already planning to return. Thank you for sharing your feedback, and we look forward to welcoming you back in the future!

4/10 - 별로예요

Regina

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Our room smelt like cow poop, didn't have hot water in the shower.
2024년 2월에 1박 숙박함
답변 제공: Lydia 님, 2024년 2월 5일
I'm sorry to hear about the unpleasant smell in your room and the issue with hot water in the shower. These are certainly not the experiences one would expect during a hotel stay.I recommend reaching out to the hotel staff or management as soon as possible to report these issues. They should be able to address the concerns promptly and ensure that your stay is more comfortable.If there's anything else you'd like assistance with or if you have more details to share about your experience, please feel free to let me know. Your feedback is important, and we hope your future stays are more positive. Safe travels!

8/10 - 좋아요

Jonnie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff are great.
2024년 1월에 1박 숙박함
답변 제공: Lydia 님, 2024년 2월 5일
It's wonderful to hear that you had a positive experience with the staff during your stay. Friendly and helpful staff can make a significant difference in the overall enjoyment of a hotel stay.If there's anything else you'd like to share about your experience or if you have specific suggestions for improvement, feel free to let me know. Your feedback is valuable, and we hope to provide you with excellent service during your future stays. Safe travels!

10/10 - 훌륭해요

Pauline 님, Beulah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in, up to date room a d love the fire pit!!!
2024년 1월에 1박 숙박함
답변 제공: Lydia 님, 2024년 2월 5일
I'm glad to hear that you had an easy check-in, enjoyed an up-to-date room, and especially loved the fire pit. A fire pit can indeed add a cozy and enjoyable element to the overall experience.If there's anything else you'd like to share about your stay or if you have specific suggestions for improvement, feel free to let me know. Your feedback is valuable, and we hope to provide you with excellent service during your future stays. Safe travels!

10/10 - 훌륭해요

Joseph

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pool
2024년 1월에 1박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thanks you for the review Joseph! Glad you enjoyed our pool.

10/10 - 훌륭해요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly
2023년 12월에 14박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you Evelyn for the kind words about the staff. I'll be sure to pass that along!

6/10 - 괜찮아요

Bluch

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you Bluch for taking the time to leave us a review. I apologize for any issues you may have experienced during your stay.

6/10 - 괜찮아요

Darrell

단체 여행, 가족 여행
좋아요: 청결 상태
I liked the pool area of the hotel They could definitely use a dinning area
2024년 1월에 2박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you Darrell for the review.

4/10 - 별로예요

Heather

2023년 12월에 2박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you Heather for the review! Hope to see you again soon!

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed staying here!
2023년 12월에 2박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thanks Samantha for the review! We hope to see you again soon!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Got a nice suite with plenty of room, unfortunately it had cockroaches so we were moved to a small room with a roll away. Couldn't get a discount, we were trying to get a different hotel but no refund because of third party booking. Staff was helpful upon checking in but the checking out was different. Sorry
2023년 12월에 1박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you for taking the time to leave us a review and we deeply apologize for the issue with your room and your reservations.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
It was better than other hotels I’ve stayed at in rapid, I didn’t enjoy not having any hot water. I had to take a cold shower everyday & take my children to a relatives hotel to shower/take a bath.
2023년 12월에 5박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you for sharing your experience, and we apologize for the inconvenience you faced with the lack of hot water. Your feedback is valuable, and we take this matter seriously. We will investigate the issue and work to ensure that such problems are promptly addressed to improve the overall guest experience. We appreciate your understanding and patience during your stay, and we hope to have the opportunity to make it up to you in the future. If you have any further concerns or if there's anything else we can do to assist, please don't hesitate to let us know.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you for the review!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kiddos enjoyed the pool, although there did appear to be old vomit on the window up by the slide entrance. Beds were comfy enough.
2023년 12월에 1박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you leaving us a review! We would like to apologize for the issue with the pool and it has been addressed. Thank you for bringing that to our attention. We hope to be able to host you again soon!

6/10 - 괜찮아요

John 님, Guelph

좋아요: 직원 및 서비스
Average property, clean but lots of loud guests, TV in room didn't work. Good Price range
2023년 12월에 1박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you for your feedback. We appreciate your positive comments on the property's cleanliness and affordability. We apologize for the inconvenience with the TV and noise levels from other guests. We'll address these issues promptly to enhance the overall guest experience. We hope you give us another chance in the future.

2/10 - 너무 별로예요

Adrirnne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DONT DO IT!!!!
Terrible experience and literally felt unsafe! Pool is disgusting and this place is poorly managed. It’s filthy!
2023년 12월에 1박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
I'm truly sorry to hear about your negative experience. Safety and cleanliness are our top priorities, and I apologize for any lapses in our service. We take your feedback seriously and will address the issues with the pool and overall cleanliness immediately. Your concerns will be shared with our management team to ensure improvements are made. We appreciate your honesty, and please know that your feedback will help us enhance the guest experience. If there's anything specific you'd like to share or discuss further, please feel free to reach out to our management team directly.

4/10 - 별로예요

Judy

좋아요: 청결 상태
Many things need attention
There are several things that need to be recorded here. Our mattress was so soft, but it was very uncomfortable, I think it needs to be replaced. There were kids running up and down the hall and making noise way past midnight every night. There was no hot water the first morning and Luke warm water the second morning. Needless to say we did not shower. The breakfast area was OK but I guess there was no rule about no shirt no shoes no service as there was people that didn’t have shoes or socks on. There was a gentleman that did not have his shirt on or his shoes. That let us not to eat breakfast there the next morning. The rugs at the sliding door entrance of the motel were a trip hazard as they were not flat on the floor. Neither one of them were. I don’t think we’ll be staying here again.
2023년 12월에 2박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you for taking the time to share your experience with us. We apologize for the discomfort caused by the soft mattress and the disturbances from noisy guests. The issues with hot water and cleanliness are concerning, and we will address them immediately. Your feedback about the breakfast area is noted, and we'll work on enforcing proper attire rules for the comfort of all guests. Additionally, we'll look into the rug situation to ensure it's safe for everyone. We understand your frustrations, and we regret that your stay fell short of expectations. We appreciate your input and hope to have the opportunity to regain your trust in the future.

6/10 - 괜찮아요

Shalee

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff and service was excellent. Room was definitely not the cleanest and pool was VERY dirty. We did have a good experience just were extra careful with hand washing and hygiene especially with the kids.
2023년 12월에 2박 숙박함
답변 제공: Lydia 님, 2024년 1월 30일
Thank you for your kind words about our staff and service. We apologize for any cleanliness issues in the room and the condition of the pool. Your feedback is valuable, and we'll address these concerns to improve our standards. We appreciate your understanding and diligence in maintaining hygiene. We hope to welcome you back with an even better experience in the future.

10/10 - 훌륭해요

Jocelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was great, other than kids running up and down the halls
2023년 11월에 1박 숙박함
답변 제공: Lydia 님, 2023년 11월 26일
Thanks for the review!

6/10 - 괜찮아요

Arlen

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Room was nice but walls and ceiling where pretty dirty and there was a dirty wash cloth hanging in the shower
2023년 11월에 3박 숙박함
답변 제공: Lydia 님, 2023년 11월 24일
Thanks for the review and bringing these issues to our attention. I will be sure to pass them along to the housekeeping department.