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Reviews of Candlewood Suites Richmond North Glen Allen, an IHG Hotel

2.5 out of 5
Candlewood Suites Richmond North Glen Allen, an IHG Hotel
10609 Telegraph Rd, Glen Allen, VA

Reviews

7.6

Good

Rating 10 - Excellent. 191 out of 539 reviews" "
Rating 8 - Good. 163 out of 539 reviews" "
Rating 6 - Okay. 78 out of 539 reviews" "
Rating 4 - Poor. 49 out of 539 reviews" "
Rating 2 - Terrible. 58 out of 539 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Henrico Sportsplex!
Stayed 2 nights in May 2024

6/10 Okay

Ed

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

w jack

Liked: Property conditions & facilities
Disliked: Cleanliness
Qwertyuiop
Stayed 1 night in May 2024

2/10 Terrible

Erika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not cleaned and smelled of weed.
Stayed 2 nights in Apr 2024

4/10 Poor

Latisha

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surfaces on the surrounding the bathroom were not clean, the bed linen was stained, elevator buttons broken and stale smell in the room
Response from Candlewood suites on Apr 22, 2024
Thank you for your review of our hotel. I want to apologize for the inconvenience you've had during your stay. We will make sure we learn from your experience and be able to provide better service to you and our other guests going forward. We would love to have you stay with us again, if you can give us another opportunity to make it right. Thank You.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice!
Stayed 2 nights in Apr 2024
Response from Candlewood suites on Apr 22, 2024
we are incredibly pleased you enjoyed your stay at Candlewood suites. We are overjoyed that your stay was made an excellent one due to the brilliant service provided by our associates and your well-appointed suite. Your compliments and recommendation are highly appreciated, and we look forward to welcoming you again

8/10 Good

Samantha

Traveled with partner
Hotel was in a good location for travelers. Hotel was older and showed wear. Shower/tub was hard to get in and out of safely. Beds were very comfortable.
Stayed 1 night in Apr 2024
Response from Candlewood suites on Apr 22, 2024
we are incredibly pleased you enjoyed your stay at Candlewood suites. We are overjoyed that your stay was made an excellent one due to the brilliant service provided by our associates and your well-appointed suite. Your compliments and recommendation are highly appreciated, and we look forward to welcoming you again

6/10 Okay

Larry

Stayed 1 night in Apr 2024
Response from Candlewood suites on Apr 22, 2024
we are incredibly pleased you enjoyed your stay at Candlewood suites. We are overjoyed that your stay was made an excellent one due to the brilliant service provided by our associates and your well-appointed suite. Your compliments and recommendation are highly appreciated, and we look forward to welcoming you again

6/10 Okay

Larry

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Candlewood suites on Apr 22, 2024
we are incredibly pleased you enjoyed your stay at Candlewood suites. We are overjoyed that your stay was made an excellent one due to the brilliant service provided by our associates and your well-appointed suite. Your compliments and recommendation are highly appreciated, and we look forward to welcoming you again

8/10 Good

Sharman

Liked: Cleanliness, property conditions & facilities
It was a good value and reasonably convenient to downtown.
Stayed 2 nights in Mar 2024

6/10 Okay

Treasa

Stayed 1 night in Mar 2024
Response from Candlewood suites on Apr 22, 2024
we are incredibly pleased you enjoyed your stay at Candlewood suites. We are overjoyed that your stay was made an excellent one due to the brilliant service provided by our associates and your well-appointed suite. Your compliments and recommendation are highly appreciated, and we look forward to welcoming you again

4/10 Poor

Saed

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very worn down and managements and hotel staff do not take care of the property at all. Elevators were very dirty, pantry was a mess, and the hallways looked like they haven’t been vacuumed or cleaned in weeks. Honestly dont recommend this hotel to anybody that is clean and likes a clean hotel.
Stayed 5 nights in Mar 2024

8/10 Good

grant

No pen in the room or anywhere in the lobby, had to go back out to my car late at night, room is nicely equipped for a medium length stay
Stayed 1 night in Feb 2024

8/10 Good

Panechay

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, with friendly staff. Check-in was very easy and quick. Parking could be better but it wasn't awful.
Stayed 2 nights in Feb 2024

4/10 Poor

Tyrone

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Burt

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel shares a lot with another hotel, so parking was scarce. There is no portico or parking available at main entrance for checking in. The desk attendant finally emerges from the back and in response to my request for a luggage cart was unable to find a single one. The hotel has no ice machine. I have photos of a full dishwasher with dirty pots and pans and dishes. The flip over safety lock was partially sawed through and not attached at the top, totally inoperable. Photo frames were empty, no picture. No hair dryer provided.

10/10 Excellent

Damara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Ayesha

Stayed 3 nights in Feb 2024

10/10 Excellent

Shauntelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Chaim

Traveled with group
Liked: Cleanliness, staff & service
The kitchen was a welcome addition.
Stayed 1 night in Jan 2024

6/10 Okay

miguel

Business traveler
Liked: Amenities
Parking lot fills up quickly since there's a Comfort Inn right next door. My room was a nice size but upon entering I noticed a musty smell (room 216). My shower body wash and shampoo bottles were either empty or broken. The counter soap bottle was broken as well. Seems like housekeeping should be replacing these in between reservations. Bed was very comfortable. I didn't need the desk or kitchenette but definitely a plus compared to other hotel options. The price was the most affordable of all the local properties. Big gash in the wall behind the chair next to the bed. Cosmetic damage but hard to ignore.
Stayed 2 nights in Jan 2024

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Dasonia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great experience there
Stayed 1 night in Jan 2024

10/10 Excellent

tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Keisha

Traveled with family and small children
Liked: Cleanliness, staff & service
I really appreciated the lady who checked me in at the front desk (wish I got her name). She was very professional and reviewed pertinent details before I checked in; she also personally checked my room before me and my family went upstairs. Thank you!
Stayed 1 night in Dec 2023

2/10 Terrible

Ajirioghene

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Martina

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jerry

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Hallways, elevator and common areas all were dirty and could use some serious cleaning. Breakfast was only coffee. Room was clean and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brett

Stayed 1 night in Nov 2023

2/10 Terrible

LaJA

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dishonest straight liars!
Stayed 4 nights in Nov 2023

4/10 Poor

Johnny, Souderton

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Most hotels have body wash, shampoo and conditioner in the bathroom, but there was no body wash and the Dove shampoo had conditioner in it instead of shampoo and there was a cockroach in the bathroom. I was going to complain the next morning at check out, but there were too many people in line with the front desk and I had to leave.
Stayed 1 night in Oct 2023

10/10 Excellent

cora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Josphine

Stayed 1 night in Oct 2023

10/10 Excellent

cora

Stayed 1 night in Oct 2023

8/10 Good

Stacy

Stayed 1 night in Oct 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for 1 Night Stay
Last room they had. Thought I was getting a queen bed but got a double. Husband & I had to sleep separate beds. Big room. Big tv. Service was good at the front desk. Clean room. No issues with stay.
Stayed 1 night in Oct 2023

6/10 Okay

Kim

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice having a full refrigerator. Spacious room. Would like to see a higher toilet.
Stayed 1 night in Oct 2023

6/10 Okay

Dominic

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fitness equipment needs update, no earbuds to use, no wipes to clean equipment
Stayed 1 night in Oct 2023

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay, id do it again.
A 1 night stay on our way to the beach, I'd stay again.
Stayed 1 night in Sep 2023

6/10 Okay

Tia

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Katja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I appreciated that I could check in earlier. Everything was clean and receptionist was very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Jaun

Traveled with family
Liked: Amenities
Everything was great
Stayed 1 night in Aug 2023

8/10 Good

Susan

Stayed 3 nights in Aug 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Heather was lovely. She was so incredibly helpful! The room was huge but the bed was a little smaller than i thought. No sheets for the pull out either. Still - not terrible. They accepted both dogs.
Stayed 1 night in Jul 2023

4/10 Poor

William

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash in hall ways, carpet dirty and foul odor in hall ways, The picnic/grill area bottles of beer cans on ground, trash running out of bin. I was unable to use the grill because the grill area was full of flies and trash. The parking lot was dirty, trash on ground. I asked the front desk for local food establishments in the area: her response I don't know of any. I had to rebook my reservations because it was canceled when I arrive so I had to rebook my reservations. I would not stay at this property again.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GET AWAY
My stay was just to have some me time and to get away from the hustle and bustle of every day life at home
Stayed 2 nights in Jul 2023

2/10 Terrible

Amory

Stayed 1 night in Jun 2023

8/10 Good

ROSS

Liked: Staff & service
The first room that was assigned to me was not ready and the room door was open and there were a few pizza boxes in view so I quickly shut the door and went back to the front desk. The front desk person was apologetic and helpful. The second room that I was assigned did not have a comforter on the bed an only a single sheet but the front desk person immediately retrieved one for me but it actually had an ink stain on it. Customer service was good but the infrastructure was very lacking.
Stayed 1 night in Jun 2023

2/10 Terrible

Samuel

Business traveler
Disliked: Cleanliness, property conditions & facilities
Absolutely disgusting room condition. Needed a new toilet seat years ago and body fluids and food all over walls.
Stayed 1 night in Jun 2023