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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
Families gather in the lobby for morning coffee before setting out to explore Richmond's West End, where adventures await at every turn

Choose dates to view prices

Holiday Inn Hotel and Suites Richmond West End is centrally located, ideal for families. Enjoy a breakfast buffet, relax on the sunny terrace, or stay active in the gym. The hotel offers high-speed WiFi and convenient laundry facilities for a comfortable stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is ₩147,729
₩171,779 total
includes taxes & fees
Jun 7 - Jun 8

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About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

  • Hotel near Short Pump Town Center
  • Consider a stay at Holiday Inn Hotel and Suites Richmond West End by IHG and take advantage of a terrace, laundry facilities, and a gym. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • A seasonal outdoor pool
    • Free self parking
    • Cooked-to-order breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
    • An elevator, a TV in the lobby, and a 24-hour front desk
  • Room features
  • All 190 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
  • More conveniences in all rooms include:
    • Hypo-allergenic bedding and free cribs/infant beds
    • Bathrooms with shower/tub combinations and free toiletries
    • LCD TVs with premium channels
    • Wardrobes/closets, refrigerators, and microwaves

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on Jun 7, 2026 start from ₩147,729, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel and Suites Richmond West End by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Hotel and Suites Richmond West End by IHG located?

Located in Laurel, this hotel is steps from Bowlero West End and 2.3 mi (3.7 km) from Henrico Doctors' Hospital. Libbie Mill Dog Park and Regency Square Mall are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

2.0

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 324 out of 524 reviews
Rating 8 - Good. 110 out of 524 reviews
Rating 6 - Okay. 50 out of 524 reviews
Rating 4 - Poor. 22 out of 524 reviews
Rating 2 - Terrible. 18 out of 524 reviews

Reviews

Verified

8/10 Good

Deepmala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, hotel and room clean
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and conveniently located. .
Stayed 1 night in Mar 2026
Verified

8/10 Good

Lukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and had comfortable beds
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly!!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Suzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe clean and didn’t here much from the neighbors so quiet too
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were pleasant. Room was clean. Highly recommend esp if you want to enjoy cocktails in the bar/restaurant.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities
The entire hotel was immaculate, comfortable, the staff Krystal was AWESOME, and the Mexican Restaurant behind the hotel was a 10!!!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ugur

Liked: Cleanliness, amenities, property conditions & facilities
very clean and quiet hotel to stay and get rest
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Cherry Ann

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff were great.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
Clean room, all staff were courteous!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and nice area. Plenty of food options and shopping not far away.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, cleanliness of the property and on site food.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the shower was hot with good water pressure. The A/C worked well, and the closet area was spacious. The bathroom was a little cramped, but not limiting. Staff was friendly and helpful. Overall, really enjoyed the stay. It was close enough to plenty of things to do and felt like a safe place to be.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, breakfast was amazing!!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, hotel was very clean, bed was comfortable
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms are big and very clean. Highly recommend this property .
Stayed 1 night in Oct 2025
Verified

8/10 Good

Treva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay. Staff were very friendly
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mariandrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, easy to book!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in…nice suite…great price
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Robert

Did not have the breakfast. Ac/heat was comfortable
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and staff was extremely friendly.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Markita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, very clean loved the amenities and the price was great.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Modern facility. Friendly staff.
Stayed 2 nights in Jan 2026