야외 수영장, 수영장 파라솔, 일광욕 의자

더 리프 코코 비치 앤 스파- 옵셔널 올 인클루시브 여행 후기

3.5 out of 5
더 리프 코코 비치 앤 스파- 옵셔널 올 인클루시브
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 408개" "
평점 8 - 좋아요. 1000개 이용 후기 중 257개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 150개" "
평점 4 - 별로예요. 1000개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 92개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Ali

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s an all inclusive resort but with the option to go out and experience the culture within a 5 minute walk. Very friendly staff and resort was not large but had everything we needed and more.
2024년 3월에 7박 숙박함

8/10 - 좋아요

Kelly L 님, Plains

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my first time at the resort. The staff were extremely friendly and helpful! Victor at the entrance was always cheerful and helpful. He gave good advice to us when we needed help around the town. It saved us a lot of looking for sure! Brenda at the jewelry shop was extremely helpful as well! She went out of her way to make sure I was able to find the exact necklace for our daughter. There was not a bartender that wasn’t working as fast as three in my area could by himself! Always happy and some of them remembered what my husband and I drank from the second we arrived! The hostess at the buffet was very friendly however I forgot her name. The housekeepers were quick and efficient. The special restaurants were all excellent! I’d only have one or two suggestions, they need an actual swim up Bartendar for the day shift and into early evening. It was quite difficult for them to run from the top level to the swim up bar so there was a lot of yelling to get there very busy attention. The other they need an evening bar for people to dance and listen to music. Also the front desk were always quick and knowledgeable. Thank you all! You all work every hard!
2024년 3월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 15일
Dear guest,We sincerely appreciate you taking the time to share your detailed feedback following your recent stay at our resort. We are glad to know that your first experience with us was a memorable one, and we are particularly delighted to learn that our staff, notably Victor at the entrance and Brenda at the jewelry shop, left such positive impressions on you with their friendliness.It is heartening to know that our bartenders, hostess, and housekeeping team contributed to enhancing your overall experience through their efficiency and attentiveness to your needs. We recognize the importance of continuously refining our amenities and services to better cater to the preferences of our valued guests, and your insights will undoubtedly guide us in our ongoing efforts to improve.We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Tammy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've been there 5 times and love it!!
2024년 3월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 14일
Dear guest,Thank you for choosing The Reef Coco Beach once again as your vacation destination and for sharing your review.We are glad to know that you had a blast on your 5th visit.We hope to keep welcoming you at your home away from home.Kindest regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

NANCY

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for families, the kids loved it. Everything was clean, the staff were friendly. Only comment is the snack bar food was very disappointing, the nacho made with liquide cheese, the hot dog were barely cooked, the burger meat thin and the buns not cooks nor toasted. Just having a real grill ( BBQ) would make the food taste better.
2024년 3월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 14일
Dear guest,Thank you for taking the time to share your feedback following your recent stay with us. We are glad to know that your family enjoyed their time at our resort and that you found everything to be clean with friendly staff members.However, we regret to learn that the food experience at our snack bar did not meet your expectations. Your comments have been shared with our Executive Chef for his review and for taking immediate action. Your input is invaluable to us as we continuously strive to improve our services and offerings.We hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future.Warm regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Tamara 님, Tenino

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was quick, area and services explained upon arrival. Welcome drink provided. Rooms are clean. Good food choices and depending on what service you booked different restaurants available. Small beach and not good for swimming, but pool is nice. Overall very good stay for our family.
2024년 3월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 14일
Dear guest,Thank you for taking the time to share your feedback following your recent stay at The Reef Coco Beach.Efficient check-in and clear explanations of the area and services are essential components of ensuring a smooth start to our guests' stays, and we are pleased that you found this to be the case. Furthermore, we are glad to know that you enjoyed the variety of food choices available and that our different restaurants catered well to your preferences based on your booking. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kindest regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Andre Noel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff is excellent, the location is good for walking into town or walking on the beach.
2024년 3월에 8박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 12일
Dear guest,Thank you for choosing The Reef Coco Beach as your holiday destination and for sharing your review.We are glad to know that you enjoyed the service of our staff, the location and the direct beach access.It will be truly a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
everyone at the Reef Coco Beach is so friendly and attentive. The food is great with many options. We also love that it is a smaller resort compared to some of the other ones which gives it a friendlier vibe. The beach is beautiful white sand and not too crowded. They have , various games and group exercise activities (yoga, water aerobics, etc) each day and there is a theatre with a special performance or activity each night. We saw a circus and fire show. Also karaoke and salsa dancing, We have been twice now and loved it both times just a much and we will be back again! Thank you to all the hard working staff at The Reef for making our stay so relaxing and enjoyable! xx
2024년 3월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 14일
Dear guest,Thank you so much for your glowing review of your experiences at The Reef Coco Beach. We are delighted to learn that you thoroughly enjoyed your stay with us not just once, but twice!It is great that you enjoyed the variety and quality of our food offerings. Our culinary team works hard to provide a diverse range of options to suit every palate.The beauty of our white sand beach and the array of activities available, from group exercises to nightly performances, are indeed highlights of the experience we aim to offer. We are glad that you had the opportunity to enjoy them all.Thank you for choosing us for your vacations, and we cannot wait to welcome you back for another relaxing and enjoyable stay in the future!Warm regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Marsha 님, Arvada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was right on the beach and had a large pool. We also liked the dining options. I didn’t like that you couldn’t get ice for your room.
2024년 3월에 6박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 9일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad to know that you enjoyed the location, the pool area and the dining options.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Abbey Anita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an incredible experience at this resort everyone was so awesome! Boris, Mitchel, Edgar, Carolina, Valeri were amazing they always made sure we had something to do on the resort if it was volleyball, Olympic, bingo, trivia, and so much more! The bartender were so attentive and so much fun Wilbert, Jorge, Marco, Gerardo always made it so much fun and always knew what you wanted. The front desk people were also so awesome Tania was so helpful when booking restaurants and helping us with anything we needed When arriving victor greeted us with two mimosas and helped us to our room with our bags. At night we got to witness a mariachi band flamethrowers, karaoke, and a beach party. The food was good they have a snack bar, buffet and couple restaurants on the resort I love them all! I always felt safe and being here you are also super close to fifth avenue with so many fun shops and cool restaurants as well! Everything was very clean! This was my first time in Mexico and it definitely won’t be my last! If you are looking for a place to relax or have fun they do it all!
2024년 2월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 2일
Dear guest,Thank you for taking the time to share your wonderful experience at The Reef Coco Beach. We are delighted to learn that you had such an incredible time and that our team members made your stay truly memorable.Boris, Mitchel, Edgar, Carolina, and Valeri are indeed exceptional individuals who strive to ensure that our guests are always entertained and engaged with various activities. Furthermore, we are pleased to hear that our bartenders, including Wilbert, Jorge, Marco, and Gerardo, contributed to your enjoyment with their attentive service. It is also heartening to learn that Tania and Victor from our front desk team provided you with excellent assistance throughout your stay. We understand the importance of seamless service, and we are delighted that they were able to enhance your experience by assisting with restaurant bookings and ensuring a smooth check-in process.We are thrilled that you had the opportunity to enjoy our evening entertainment, including the mariachi band, flamethrowers, karaoke, and beach party. Your positive feedback regarding the quality of our food and the cleanliness of our facilities is greatly appreciated.Once again, thank you for choosing our resort for your first visit to Mexico. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 - 괜찮아요

Rebecca

좋아요: 직원 및 서비스
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 3월 2일
Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 - 괜찮아요

Joana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 29일
Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Nadeen Muaatasem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 29일
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Coco Beach.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 28일
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Coco Beach.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Dave

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value and location on the best beach in Playa Del Carmen
2024년 2월에 4박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 23일
Dear guest,We appreciate you taking the time to share a review about your experience.It is great to know you enjoyed the location and the beach.We hope to welcome you back at The Reef Coco Beach.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Linda 님, West Kelowns

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was like a boutique resort, small, cosy and easy to walk around. We were upgraded to a suite which overlooked the pool and ocean, on the 3rd floor. Fabulous room, but the drain in the shower was so slow. We were there for just 2 nights and ate at the Italian restaurant the first night and paid extra for the Japanese. Both were very good. The buffet food looked average and our drinks we ordered at the buffet bar, instead of the swim up bar. Way better drinks! We had a much needed break and would go there again for just a few days.
2024년 2월에 2박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 24일
Dear guest,Thank you for sharing your experience with us. It is great to know you enjoyed your stay and that you found our hotel small, cozy, and easy to navigate.We are thrilled that you found the room fabulous, although we apologize for the inconvenience caused by the slow drain in the shower. We are pleased that you enjoyed dining at both our Italian and Japanese restaurants and that you found the food to be very good. Additionally, we appreciate your feedback on the buffet offerings and drink options. We will certainly take your comments into consideration as we strive to enhance our food and beverage offerings to meet the expectations of our guests.We are glad that you had a much-needed break and that you would consider returning for a few days in the future. It would be our pleasure to welcome you back and provide you with another enjoyable stay.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Griselda

좋아요: 청결 상태, 직원 및 서비스
Staff were really friendly and helpful.
2024년 2월에 6박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 22일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your recent vacations in Playa del Carmen.We are glad to know that you especially appreciated the friendliness of our staff.We hope to have the opportunity to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 직원 및 서비스
Not the same property it used to be. We always went because it was small, and quiet. The beach isn’t very good. Food is mediocre. We’ve been going here for 12 years. Time to go somewhere new. Same small property, better amenities.
2024년 2월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 24일
Dear guest,Thank you for taking the time to share your feedback with us. We appreciate your loyalty over the past 12 years and your insights into your recent experience.We regret to know that you feel our property has changed and no longer meets your expectations. We understand the importance of maintaining a peaceful and enjoyable atmosphere for our guests, and we apologize if you found the property to be busier than in previous years.Regarding the beach quality and food standards, we apologize for any disappointment you experienced. We strive to provide a high standard of amenities and culinary offerings, and we regret that we did not meet your expectations on this occasion.Should you reconsider in the future, we would welcome the opportunity to regain your trust and provide you with a renewed and improved experience.Kindest regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the small size of the resort! The atmosphere was very refreshing. Staff were great! Downtown was easily accessible.
2024년 2월에 10박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 20일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad to know that you enjoyed the resort, the atmosphere and the friendliness of our staff.We hope to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Kailie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great stay
2024년 2월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 20일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your recent vacations in Playa del Carmen.We are glad to know that you had a great stay.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 - 괜찮아요

lara

단체 여행
좋아요: 청결 상태
Average.
2024년 2월에 6박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 20일
Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

4/10 - 별로예요

Jocelyn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Arrived and they did not have a room for us
2024년 1월에 4박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 14일
Dear guest,We would like to thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We offer you an apology for the inconvenience experienced upon arrival and we truly hope we may change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Marlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good location.
2024년 2월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 14일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad to know that you enjoyed the location and we hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Lorena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los restaurantes, la comida muy rica y las amenidades.
2024년 2월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 14일
Estimada huésped,Muchas gracias por elegir The Reef Coco Beach como destino para sus vacaciones y por compartir su reseña.Nos da gusto saber que disfrutó de los restaurantes, de la comida y de las amenidades.Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Abraham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ambiente tranquilo Jacuzzi pequeño y poco funcional
2024년 2월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 14일
Estimado huésped,Muchas gracias por elegir The Reef Coco Beach como destino para sus vacaciones y por compartir su reseña.Nos alegra saber que disfrutó del ambiente en general y esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Karla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo único son las almohadas muy feas
2024년 2월에 2박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 9일
Estimada huésped,Muchas gracias por elegir The Reef Playacar como destino para sus vacaciones y por compartir su reseña.Nos complace saber que disfrutó en general de su estadía y apreciamos su observación respecto a las almohadas.Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro.Saludos cordiales,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 9일
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Coco Beach.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Jose Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos invitaron a permanece en el hotel después de hacer el check out,por este sencillo y amable detalle volveré a reservar aquí.
2024년 2월에 1박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 9일
Estimado huésped,Le agradecemos por elegir The Reef Coco Beach como destino para sus vacaciones y por compartir su reseña.Nos alegra saber que disfrutó de su estadía y que le gustaría regresar.Estaremos encantados de recibirle nuevamente.Atentamente,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great.
2024년 1월에 10박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 9일
Dear guest,Thank you for choosing The Reef Coco Beach and for sharing your review.We are glad to know that you enjoyed every aspect of your stay.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

AHOU 님, Newark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did like my stay at the Reef Coco The staff were very nice and professional. However the bedroom and bathroom were not very nice . The towels were too old.
2024년 1월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 9일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad to know that you enjoyed the attention provided by our staff and we appreciate your observations regarding the room.We hope to welcome you back in the future.Kind regards, Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Suzanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have been coming here for many years. At least 10 trips. Love the staff, especially Victor, Milton and Wilbert! Only complaint is we have never received a king bed even though we request one every year. Not a deal breaker because we love everything.
2024년 1월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 2월 9일
Dear guest,Thank you for choosing The Reef Coco Beach once again to spend your vacations and for sharing your review.We are glad to know that you love our hotel and that you especially appreciate the service provided by Victor, Milton and Wilbert.We look forward to welcoming you back soon.Kindest regards,Lizeth ArratiaHospitality Manager

6/10 - 괜찮아요

Claudia

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Everything was good until we were tricked into getting 1,000 peso bottle of wine (66 usd) at dinner. We order 4 glasses of wine the person offered a bottle. I understand there are some things that are not covered under all-inclusive packages but shouldn’t we made aware especially at that rate? We were dining at the restaurant that was covered in the package so we assumed the wine was too. Not only did he bring one but 2. Before even letting us know there was a cost, he had a 3rd bottle ready. He didn’t tell us until I asked. Felt scammed. Be cautious and ask questions before saying yes to anything.
2024년 1월에 4박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 31일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your feedback.We appreciate your feedback and would like to assure you that we take such concerns seriously.It is disheartening to learn about the situation you encountered with the wine at our restaurant. This is not reflective of the level of service we strive to provide, and we apologize for any confusion or discomfort caused. Rest assured, we are investigating the incident thoroughly, and appropriate measures will be taken to address this issue and prevent it from recurring.We understand the importance of transparent communication, especially regarding additional charges, and we regret any misunderstanding that may have occurred. Your feedback serves as a valuable reminder for us to reinforce our communication protocols with our staff.We hope you will consider giving us another opportunity to provide you with the excellent service that we strive to deliver.Warm regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Jordan Michael Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time at the coco reef, stayed for 10 days. The activities director around the pool was fantastic (Boris) had great bar service at the pool bar (Enrique) and visited the Mexican restaurant above the buffet several time to visit our new friend Alfredo who always took great care of us, not to mention it was our favourite food option! Close to 5th Ave but far enough away to keep the resort quiet. Me and my wife would stay there again
2024년 1월에 9박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 31일
Dear guest,Thank you so much for taking the time to share your wonderful experience at The Reef Coco Beach. We are thrilled to learn that you had a great 10-day stay and that our team members, including Boris, Enrique, and Alfredo, contributed to making your visit memorable.Likewise, we are delighted that you found our location convenient, close to 5th Ave but still providing a peaceful and quiet retreat. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Diego

2024년 1월에 3박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 30일
Dear guest,Thank you for sharing your excellent rating about your stay at The Reef Coco Beach.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

mayra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything great everyone helpful
2024년 1월에 3박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 30일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are delighred to know you enjoyed all aspects of your stay.It will be truly a pleasure to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Blanca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good 👍 i love
2024년 1월에 3박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 27일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad to know you had a nice stay and that you love your experience.We hope to welcome you back soon.Kindest regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the way yhe people the area and the hotel it’s 4 stars but fit my and my family it’s 5 stars
2024년 1월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 24일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are delighted to know that you had an amazing time in our property.It will be truly a pleasure to welcome you back soon.Kind regards,Lizeth ArratiaHospitality Manager

6/10 - 괜찮아요

Julia

가족 여행
2024년 1월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 24일
Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Veronica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel on the beach . Staff was friendly . Mojitos were good. The buffet food was not amazing , they could do a lot better . I didn’t see any salmon options during my stay , but usually all inclusive always has salmon . Which is standard in my opinion . We were able to check out late for 2 hours $40 American . We were happy about that . Pool water not heated . Hot tub is nice and warm .
2024년 1월에 2박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 31일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad to know that you enjoyed the location, the hotel facilities, and the friendliness of our staff.Likewise, we appreciate your observations regarding the food offerings, rest assured they will be shared with our Executive Chef.We hope to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Craig Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of this property was perfect! It was an easy and safe walk to 5th ave day or night! Food options were good and had variety. Definitely would recommend staying at this location as couples or family.
2024년 1월에 10박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 24일
Dear guest,We would like to thank you for choosing The Reef Coco Beach to spend your vacations and for your feedback.We are glad that you enjoyed the location, the food options,Thank you for recommending us and we hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태
The service workers, like bartenders and housemaids, were very accommodating. The management personnel, like front desk, restaurant managers, were very quick to say no to all requests, or just lied to get rid of you. This is my third year staying at the Reef, and this lack of service accommodation is the worst this year.I will stay elsewhere in the future.
2024년 1월에 8박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 24일
Dear guest,Thank you for providing feedback on your recent stay at The Reef Coco Beach. We appreciate your loyalty over the past three years and regret to hear that your experience this time did not meet your expectations.We are pleased to read that the service workers, such as bartenders and housemaids, were accommodating. However, we are genuinely sorry to learn that you felt the management personnel, including the front desk and restaurant managers, did not meet the same standard of service. We want to assure you that steps will be taken to improve the areas you've highlighted. We understand the importance of consistent and excellent service throughout all aspects of your stay.We sincerely apologize for any inconvenience caused, and we hope you might consider giving us another opportunity to serve you better in the future. Warm regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

James

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accessible to shopping fishing diving Transportation easy to access
2024년 1월에 6박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 24일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad that you appreciated the easy access to our facilities.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

James Nelson 님, Edmonton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic resort. The staff was very friendly and the customer service was top notch. Good selection of food and drinks. I really loved the coziness of the resort as well compared to a larger resort.
2023년 12월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 24일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacation and for sharing your feedback. We are glad to know that you enjoyed the friendliness of our staff, the food and drinks.We hope to have the opportunity to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

10/10 - 훌륭해요

Justin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice little place. Food at buffet was ok just stuff was always room temp so that was disappointing. Hot pancakes and waffles are what I wanted but it tasted fine. The dinner restaurants were excellent. Also have private dining dinners you can buy. Does have a time share or something that was equal to it there. We did for some free massages. Beach is nice, and the water is nice. Perfect little resort for a weekend anniversary trip.
2024년 1월에 3박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 24일
Dear guest,Thank you for taking the time to share your experience with us. We are delighted to read that you enjoyed the excellent dinner restaurants during your weekend anniversary trip.We appreciate your feedback regarding the buffet, and we apologize for any inconvenience caused by the room temperature items. Likewise, it is wonderful to read that you enjoyed the beauty of our beach. We strive to create memorable experiences for our guests, and we're glad we could be a part of your special weekend celebration.Should you plan to return for another getaway, we would be honored to welcome you back and ensure an even more enjoyable stay.Warm regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Scott

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Beautiful place. Staff super friendly. Food adequate
2024년 1월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 16일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad that you enjoyed the facilities, food and the service of our staff.It will be truly a pleasure to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Jean Yves

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and service were absolutely excellent. Kind, courteous and knowledgeable. Not sure why this resort is the maritime parking lot for coast but all the boats moored directly off the beach certainly blemished any visual connection with the sea. The Leading Vacation staff were rather ubiquitous and everywhere. A minor issue but one did feel surrounded by pressure motivated sales staff.
2023년 12월에 9박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 11일
Dear guest,Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review.We are glad to know that you enjoyed the service of our staff. On the other hand, we offer you an apology for the approach of the vacation club staff. Your observations will be shared with their Management for their review.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Smoking areas had no sitting areas, and there were guests who didn’t believe vaping and smoking were of the sameness and they could do it wherever.
2023년 12월에 6박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 9일
Dear guest,Thank you for taking the time to share your feedback about your recent stay at The Reef Coco Beach.Regarding the smoking ban, we would like to mention that our federal government has banned smoking, so a specific area was assigned for smokers, to comply with the new regulation. Nevertheless, we will reinforce our policies with both smokers and vapers to ensure everyone follows the rules and respects the shared spaces. We apologize for any discomfort this may have caused.We hope that, despite this situation, you would choose us again in the future.Kind regards,Lizeth ArratiaHospitality Manager

8/10 - 좋아요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and service were absolutely fantastic. We did have to ask for salt a few times, but the drinks were always full and never had a hungry belly. They did forget to give us shower towels one day and the pool was pretty cold and the first few days of our trip we could’ve worn jackets it was so chilly. Vapers were quite annoying and felt that they didn’t have to follow the same rules as a smoker, I travelled with a smoker and they were instructed that they could only smoke in the designated areas but the vapers were doing it everywhere. The buffet was great! And definitely suggest the drink “Baby Monkey” for a nonalcoholic beverage! Mmmm! Great!
2023년 12월에 7박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 9일
Dear guest,Thank you for taking the time to share your feedback about your recent stay at our resort. We appreciate your kind words regarding our staff and service; it is wonderful to know that you had a fantastic experience overall.Regarding the concern about vapers not adhering to designated areas, we apologize for any discomfort this may have caused. We will reinforce our policies with both smokers and vapers to ensure everyone follows the rules and respects the shared spaces.We hope that, despite the challenges you encountered, you would consider returning to our resort in the future. Kind regards,Lizeth ArratiaHospitality Manager

4/10 - 별로예요

ZOILA

좋아요: 직원 및 서비스
2023년 12월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 8일
Dear guest,Thank you for choosing The Reef Coco Beach as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

4/10 - 별로예요

Hosam

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok overall, but definitely less than average "resort experience". The food was truly truly atrocious (3/10), and the specialty restaurants are very disappointing. Service is ok but slow. At check-in, we were faced with unnecessary stress of the hotel having cancelled our reservation because we were one-day late, but issue was resolved the day after. Overall, family resort if you're on a tight budget (wasn't even that cheap during holidays season). I definitely didn't think I got the expected value for the amount of money I paid.
2023년 12월에 5박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 9일
Dear guest,Thank you for taking the time to share your feedback regarding your stay in our property. We appreciate your honest evaluation and regret to learn that your experience fell short of your expectations.We sincerely apologize for the disappointing dining experiences you encountered during your stay. We will share your concerns with our Executive chef to work on the improvement of our food offerings.We also regret any inconvenience you faced during check-in due to the issue with your reservation. We appreciate your feedback on the service, and we will work on addressing the speed of our service to ensure a more efficient and satisfying experience for our guests.We hope that you will consider giving us another opportunity to exceed your expectations in the future.Kind regards,Lizeth ArratiaHospitality Manager

6/10 - 괜찮아요

Glen

연인과의 여행
Half the staff was friendly, saved money on tips. No beach service. Garbage in the garden area. Friendly front desk employees. Food 3 stars. Bed sheets were not changed daily, no cleaning 1 day of 7. Beach was clean.
2023년 12월에 6박 숙박함
답변 제공: Lizeth Arratia /Hospitality Manager 님, 2024년 1월 9일
Dear guest,Thank you for taking the time to share your feedback about your recent stay at The Reef Coco Beach.We're pleased to hear that you found our front desk employees to be friendly and that you enjoyed the cleanliness of the beach. However, we sincerely apologize for the aspects of your stay that did not meet your expectations.We will address your concerns about the garden area and work towards maintaining a pristine and inviting environment throughout the resort.Regarding your comments about the bed sheets, and cleaning services, we deeply regret any dissatisfaction you experienced. We will be reviewing our processes and training protocols to ensure a consistent and thorough cleaning service for our guests.We hope that you will consider giving us another opportunity to provide you with an improved and more enjoyable stay in the future.Warm regards,Lizeth ArratiaHospitality Manager