야외 수영장, 일광욕 의자

퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
615 S Highway 77, Robstown, TX

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 340개 이용 후기 중 138개" "
평점 8 - 좋아요. 340개 이용 후기 중 109개" "
평점 6 - 괜찮아요. 340개 이용 후기 중 37개" "
평점 4 - 별로예요. 340개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 340개 이용 후기 중 27개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Leonard

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room had a musty smell
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Leonard, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the odor in your room during your stay. We appreciate your feedback and will address this matter with our housekeeping team to ensure our rooms maintain a fresh atmosphere for all guests.

6/10 - 괜찮아요

Arnold

좋아요: 청결 상태, 직원 및 서비스
I did not get the room for which I had reserved. I did get a better room with more amenities, but the closer door was falling off its railing and the toilet bowl was not operational since water had been cut off the water tank. I had to fill the trash can with water and then dump it into the toiler. This was very inconvenient.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Arnold, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations, and we regret that you did not receive the specific room you had reserved. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Keith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business trip
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Keith,Thank you for choosing our hotel and for the perfect rating! We are delighted to hear that you had a wonderful stay with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another exceptional experience!

2/10 - 너무 별로예요

KarinaD

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello KarinaD,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Lexi

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The management decided to paint our room while we were out at the beach. Our room door was left WIDE OPEN with no staff around. All of our belongings inside, including my purse and laptop. Why would you even paint while guests were staying in the room? Management didn’t seem to think that was a problem. They moved us to a different room, which had obviously been painted in the last few hours because the fumes were horrible. They also didn’t think that was an issue for a 3 year old to be in a fumed room. The 3rd room and 3rd time we moved all of our stuff, the toilet didn’t flush. I was SO over it at that point I was like screw it. We had to fill the tank up everytime we used the toilet. But hey at least this one was on the ground floor since the elevator also didn’t work. We tried to do laundry and the machine didn’t have any soap so we wasted money on that too. The breakfast is also a joke, it’s literally stale cereal and a waffle maker. Horrible experience, would not recommend to anyone ever.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Lexi, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Kristina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Kristina,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Guadalupe

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We reserved 3 rooms for a family trip to the coast. We were a big group but the hotel was more than accommodating and very helpful. It’s about a 15 minute drive to shoreline, but the price was right and the rooms were superb. The pool area was nice and their dining room was very neat. We’ll definitely book again!
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Guadalupe,Know that your voice is of tremendous importance to us and we value your comments about our area and price. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 - 훌륭해요

mchel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 25일
Hello mchel,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 - 훌륭해요

Derek

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to family, shopping, and great food.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hello Derek,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope to see you again in the future.

10/10 - 훌륭해요

Juan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Hi Juan,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Yainel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena paravun descanso
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello Yainel,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

8/10 - 좋아요

Rosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It met my expectations. Very nice and Clean
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 16일
Hello Rosa,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Rick

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 25일
Hello Rick,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 - 너무 별로예요

Luis

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathrooms with corrosion in the bathtub, the shower curtains are not changed, they had hands with dirt stuck to them, they give you the rooms uncleaned and the staff tells you that if it is not clean, tell the housekeeper to clean it as if it were your work, Note: They don't have enough employees and another Note: The manager is the one who makes breakfast.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 23일
Hello Luis, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

10/10 - 훌륭해요

Iram 님, orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bueno
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 13일
Hello Iram,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 - 훌륭해요

brenda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함
답변 제공: Manager 님, 2023년 2월 22일
Hello brenda,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 - 괜찮아요

Laura

2023년 2월에 3박 숙박함
답변 제공: Manager 님, 2023년 2월 7일
Hello Laura,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Angel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very big, and the bed was soooo comfy!!! We travel a lot , and we hope and plan to stay here again!!
답변 제공: QUALITY INN AND SUITES 님, 2023년 1월 24일
Thank you for sharing this honest review and feedback about our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time, if you could please take a moment to Leave a review we would greatly appreciate it.

10/10 - 훌륭해요

Pedro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thx
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 15일
Hello Pedro,It means so much to have earned your business. We appreciate the feedback regarding our hotel. I hope that we will impress you with exemplary service during future visits.

8/10 - 좋아요

Elvia

가족 여행
좋아요: 직원 및 서비스
Staff was nice, but hotel needs an update, smelled funny, carpet old, bathroom was molded I think was overpriced for the quality I have stayed at another Quality Inn and this one was yucky
답변 제공: Manager 님, 2023년 1월 7일
Hello Elvia,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 - 별로예요

Lori

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will not recommend
we were given a room that the bed sofa was broke and the air condition was making a noise. After we told the front desk they had assign us to another room(handcap) down stairs. Therefore we had to remove all belongs in that first room on the second floor and take them to the first floor. The room had spots on the ceiling were water leaked through from the second floor. The breakfast did not have many selections(cold cereal,juice, yogurt and waffles).
2022년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 1월 7일
Hello Lori,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

alfredo

답변 제공: Manager 님, 2023년 11월 7일
Hello alfredo,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your input and will share your comments with our team for further evaluation and improvement.

6/10 - 괜찮아요

Ricardo 님, Boerne

답변 제공: Manager 님, 2023년 11월 8일
Hello Ricardo,Thank you for taking the time to share your feedback with us. We appreciate your perspective and apologize for any inconvenience you may have experienced during your stay. We strive to provide a positive guest experience and regret that we fell short in some aspects. We encourage you to contact our management team directly to address your specific concerns.

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 13일
Hello Linda,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

terry

Shower was broken. Coffee pot was missing and all that was available for breakfast was cold cereal and waffles.
답변 제공: Manager 님, 2022년 12월 2일
Hello terry,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 - 훌륭해요

Delana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 6박 숙박함
답변 제공: Manager 님, 2022년 11월 18일
Hello Delana,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Ricardo 님, Boerne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that I got the first floor and room was close to desk but it was noisy because of the sound system. I kept hearing the base on the music, all 2 nights at nighttime when I was trying to sleep.
답변 제공: Manager 님, 2022년 11월 6일
Hello Ricardo,It means so much to have earned your business. We appreciate the feedback regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2023년 2월 4일
Hello linda,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quality Inn Robstown
Quick and easy booking, check-in and the room is clean and comfortable.
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 27일
Hello Samuel,Thank you for sharing this honest review and feedback about our room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 - 훌륭해요

Elena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Very clean. Very comfortable bed. Very easy to find. Overall, We loved our stay at the hotel.
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 25일
Hello Elena,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and your comments about our bed. Please do come see us again.

8/10 - 좋아요

brenda

출장 여행
좋아요: 청결 상태
2022년 8월에 3박 숙박함
답변 제공: Manager 님, 2022년 8월 25일
Hello brenda, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

8/10 - 좋아요

Clara A.

가족 여행
좋아요: 청결 상태, 객실의 편안함
Dissapointment
It was just okay. The room needs some repairs. The shower curtain rod was not on tight so the shower curtain did not cover he water. The pillows were small. The breakfast had no variety. The waffle batter was rancid. Will probably not stay there again.
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 16일
Hello Clara A., Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
Could have been a little cleaner. No hair dryer, when I went to front desk, he checked and came to our room and said they were out.
2022년 8월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 16일
Hello Guest, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Von

가족 여행
좋아요: 청결 상태
Fine but breakfast was frustrating
They need to figure something out about breakfast. The breakfast tacos were gone in half an hour and all that was available was one waffle iron. Preparing food for 4 people would take 12 minutes and the bottle neck line was frustrating. Get a second or third waffle iron and have bagels and/or muffins as an option. They also seemed annoyed that our group didn’t want to share wet towels. Asked for extra towels because we had 3 but there were 6 people in our group. Got it for me but seemed annoyed. Overall, the stay was fine and the place was clean enough but better customer service and a less frustrating breakfast would have gone a long way in making the experience more pleasurable.
2022년 7월에 3박 숙박함
답변 제공: Manager 님, 2022년 8월 4일
Hello Von, We appreciate that you've taken the time to share with us regarding our towels and comments about our breakfast. Please do come see us again.

2/10 - 너무 별로예요

Christina

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotels.com lost a customer
I traveled 7 hours only to find that this hotel overbooked and didn’t have a room available for me. We were on the phone with Hotels.com for 2 hours and were not accommodating at all. To add insult to injury, they charged our card on file for a room we never saw!!
2022년 7월에 3박 숙박함
답변 제공: Manager 님, 2022년 10월 11일
Hello Christina,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 - 너무 별로예요

Waseem

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
First when i walked to the room with my kids it smells mold from the AC unit, which we couldn't turn it off or put the fan on auto, then they offered a free breakfast but there were no breakfast or thats what the person in the morning said, only the guy at the check-in was responsible but the rest i couldn't get any help with nothing. I definitely won't go there again.
2022년 7월에 2박 숙박함
답변 제공: Manager 님, 2022년 7월 31일
Hello Waseem, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

2/10 - 너무 별로예요

Lizbeth

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was dirty. The bathroom was old and rusty. Halls were dirty. When we went for breakfast, there was absolutely nothing. Only fruit cups. We asked for clean towels when we got in one night. They guy in the front said he would take them in a fee minutes. They never came. Horrible hotel.
2022년 7월에 3박 숙박함
답변 제공: Manager 님, 2022년 7월 27일
Hello Lizbeth, It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Lorenza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a couple issues in the beginning but the clerk took care of them immediately.
2022년 7월에 3박 숙박함
답변 제공: Manager 님, 2022년 7월 27일
Hello Lorenza, Thank you very much for this feedback. It means a lot to us and gives us motivation to uphold our quality services. It would be a pleasure to host you again.

6/10 - 괜찮아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 7월에 5박 숙박함
답변 제공: Manager 님, 2022년 7월 24일
Hello Frank, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 - 좋아요

Christi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 21일
Hello Christi,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Manager 님, 2022년 7월 18일
Dear Guest, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

4/10 - 별로예요

Edilberto

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 28일
Hello Edilberto, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 - 좋아요

Carlos 님, Fort worth

2022년 6월에 2박 숙박함
답변 제공: Manager 님, 2022년 9월 26일
Hello Carlos, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 - 별로예요

Marcos

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me dieron habitacion junto al lobby y alaa 2:30 de la madrugada habia personas tomando y platicando ,con palabras altisonantes. No pude descansar como lo deseaba ...
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 18일
Hello Marcos,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 3박 숙박함
답변 제공: Manager 님, 2022년 5월 31일
Hello Jessica, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

10/10 - 훌륭해요

Juanita

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very clean clean property
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 10일
Hello Juanita, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room and property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 - 괜찮아요

Kimberly

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overpriced accommodations
Room was not ready upon check in. We were there 30 minutes prior to check in. Room was clean there but there was no hair dryer. For paying approximately $150 per night one would expect better accommodations. Breakfast was not up to par. Things were cold and mediocre.
2022년 4월에 2박 숙박함
답변 제공: Manager 님, 2022년 5월 3일
Hello Kimberly,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

JOSE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place has been the worst hotel I have ever stayed in. The place was filled with bed bugs and they refused to refund my money. I have enough e Video evidence and will be contacting a lawyer about this. They are falsely advertising a clean room.
2022년 3월에 1박 숙박함
답변 제공: Manager 님, 2022년 4월 24일
Hello JOSE, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

10/10 - 훌륭해요

Isenia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Manager 님, 2022년 4월 25일
Hello Isenia, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,