로비

베스트 웨스턴 플러스 빅터 인 & 스위트 여행 후기

2.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1006개 이용 후기 중 620개" "
평점 8 - 좋아요. 1006개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 70개" "
평점 4 - 별로예요. 1006개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 25개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Youngseon

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋은 호텔
가성비 좋은 호텔. 방이 커서 가족여행에 적합함. 하지만 시설은 많이 낡음.
2021년 11월에 2박 숙박함
답변 제공: Dawn 님, 2021년 11월 8일
Thank You

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly check in staff, clean & breakfast was good. Pool was nice.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet
2024년 5월에 1박 숙박함

8/10 - 좋아요

Trevor

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and in convenient location
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Damla

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room I was given had a strong cigarette smell. I asked for a second room, when I got the second room, it felt like it was never aired out, air conditioning didn’t work. Bathroom had an old roll of used toilet paper. It was not a pleasant experience overall. I regret not looking into some of the other nearby places I had previously better experience.
2024년 5월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 5월 4일
I apologize for the disappointing experience you had during your stay. We have addressed the issues with cleanliness and maintenance to ensure they are not repeated. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 - 훌륭해요

Beth

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good rates, good front desk service.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

William 님, Milford

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property needs a refresh. Soaps empty. Rom design had issues like light over hot tub without dimmer.
2024년 4월에 3박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 30일
Thank you for your feedback about our property. We apologize for the issues you encountered with amenities and room design. Your comments will be taken into consideration as we work towards improvements. We appreciate your insights and hope to provide a more satisfying experience in the future.

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was so very nice and helpful The iron ruined my husband’s dress shirt. Appeared as someone must have dropped it as it leaked water terribly. The bottom had melted something on it that transered on shirt and can’t be worn again
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 30일
Thank you for your feedback about your recent stay. We apologize for the inconvenience caused by the issue with the iron and the damage to your husband's shirt. We will address this matter promptly to prevent similar occurrences in the future. Your satisfaction is important to us, and we appreciate your understanding.

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place,nice person at the front desk
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 30일
We are thrilled that our staff met you expectations. We look forward to seeing you again in the future!

10/10 - 훌륭해요

Cindy 님, Hilliard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The GM was working, seemed like he was running the whole hotel independently and was incredible! We listened to him interact with many people at check in while we played cards at a table in the breakfast area, he went above and beyond for many of them.
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 30일
Thank you for the compliments, all our staff try and help guests in anyway we can. We enjoyed having you stay with us and we look forward to seeing you again soon!

4/10 - 별로예요

Kevin

연인과의 여행
Check in was a good experience. Our king suite appeared clean apart from a sightly, brown stain on the shower curtain. The smell of marijuana began to sift into our room after a short time. This is supposed to be a smoke free hotel. If you are sensitive to smoke, look elsewhere. The smell of marijuana worsened in the evening. We were awoken during the night ( all night) by loud music and intimate sounds. These continued for hours and prevented sleep. For the price paid, we would expect a quieter experience. We brought our experience up to Adam at the front desk in the morning. He barely apologized and didn’t seem at all surprised. Told us that we should have come down in the night. Unacceptable. Said that marijuana is a problem. Also didn’t seem concerned overall with our experience. I explained that I would be making a review and that we aren’t satisfied. And this didn’t seem worrisome in the least. I wouldn’t recommend this hotel as a result of the lack of response in any capacity.
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 30일
I apologize for the inconvenience and disappointment you experienced during your stay. Providing a quiet and smoke-free environment is our priority, and I am sorry that we fell short of your expectations. Your feedback regarding the issues with noise and smoke will be addressed with our team to ensure improvements are made. We appreciate your candid comments and hope to have the opportunity to regain your trust during a future visit.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was good, staff were great, will consider Rewards program, Not happy I received incidental charges on my credit card even though I used nothing in my 1 night stay, that was only blemish on otherwise excellent stay
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 28일
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast and encountered excellent service from our staff. I apologize for any inconvenience caused by the incidental charges. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,

10/10 - 훌륭해요

Llisel

좋아요: 청결 상태, 직원 및 서비스
I loved the breakfast, the guy on front desk verry nice n sweet both of the guys. The only thing the last room i was in had alot of dust no were to hang anything the bathroom had a little mold on it and i woke up with a bite on my right hand.
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 30일
Thank you for your feedback about your recent stay with us. We apologize for the issues you encountered with cleanliness and comfort in your room. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a more enjoyable experience on your next visit.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 28일
Thank you! We hope to see you again in the future!

10/10 - 훌륭해요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, close to a lot of great dining options and shopping.
2024년 4월에 2박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 30일
We are thrilled that you enjoyed our stay! Our properties location is great for shopping. We hope to see you again soon!

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 28일
Thank you. We look forward to seeing you again in the future!

10/10 - 훌륭해요

Bethann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place and super clean! Breakfast options were amazing. I loved the available coffee in the common area with fresh coffee in every cup! The room was very nice, not the greatest mattress, but everything else outweighed that. I would recommend this property and would definitely stay again!
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 28일
Thank you for your kind words and recommendation. We're delighted to hear that you enjoyed our clean facilities, amazing breakfast options, and complimentary coffee. We appreciate your feedback about the mattress and look forward to welcoming you back for another enjoyable stay.

8/10 - 좋아요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 28일
Thank you! We look forward to seeing you again in the future!

10/10 - 훌륭해요

Yeva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 15일
Thank you for leaving a review! We are thrilled you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 - 훌륭해요

Lois

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and quiet and conveniently located for exploring Rochester and environs. Victor is a cute small town with some interesting restaurants and ice cream shops. My favorite aspect of the hotel is that their breakfast coffee machine had several decaf options - latte, mocha, cappacino - which were actually flavorful!!
2024년 4월에 2박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 15일
Thank you for your positive feedback! We're delighted that you enjoyed our clean, quiet hotel and the convenient location for exploring Rochester and nearby areas. It's wonderful to hear that you appreciated our flavorful decaf coffee options at breakfast. We look forward to welcoming you back on your next visit to Victor!

8/10 - 좋아요

Lawrence

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpfull.
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 15일
Thank you for your kind words about our friendly and helpful staff. We strive to provide exceptional service and look forward to welcoming you back again soon.

8/10 - 좋아요

Stephen

연인과의 여행
Clean, neat room; good $ value. Heating & cooling need to be adjusted in our room 202
2024년 4월에 3박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 15일
Thank you for your review. We appreciate your feedback regarding the room's heating and cooling system and will address this promptly.

8/10 - 좋아요

Herbert 님, Jersey City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast staff was awesome. He gave us ice cream for our waffles.
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 10일
We are thrilled you enjoyed your stay and our breakfast! We hope to see you again in the future!

10/10 - 훌륭해요

Gauthier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L’initiative du personnel à la réception
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 15일
Thank you I will pass along the message to our staff!

6/10 - 괜찮아요

Jonathan

연인과의 여행
The amenity of EV charging was not possible as staff did not have suitable training and the Blink equipment was not fully functional. This was a major reason for choosing this site, and it failed.
2024년 4월에 2박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 9일
We sincerely apologize for the inconvenience you experienced with our EV charging amenities. Rest assured, we are taking immediate steps to provide proper training to our staff and ensure that our Blink equipment is fully functional to better serve our guests in the future. We are exploring other types of EV charging as well. Your feedback is invaluable, and we appreciate your patience and understanding.

10/10 - 훌륭해요

George

2024년 4월에 2박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 30일
Thank you we hope to see you again soon!

6/10 - 괜찮아요

Penny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a fairly new property. The room was very clean & the bed was very comfortable. No bad smells or odors. The reception was very professional & friendly. My only complaint would be that you could hear EVERYTHING from the hallways, upstairs, next room, TV’s, toilets flushing, housekeeping in the morning, etc. Other than that it was great for our needs.
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 9일
Thank you for choosing to stay with us at our property. We're delighted that you found our rooms exceptionally clean and comfortable, and we appreciate your positive feedback about our professional and friendly reception team. We apologize for any disturbance caused by noise from neighboring areas and will explore ways to further enhance our soundproofing to ensure a more peaceful stay for our guests. We hope to welcome you back for another great experience in the future.

10/10 - 훌륭해요

Katherine 님, cortland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very accommodating 👍
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 9일
Thank you for recognizing our staff's dedication to providing excellent service. We're glad you had a pleasant experience, and we look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 9일
Thank you for taking the time to leave a review! We are thrilled you enjoyed your stay. We look forward to seeing you again!

10/10 - 훌륭해요

Peter 님, Lindsay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
enjoyable stay good breakfast
2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 4일
Thank you for taking the time to leave a review. We love our breakfast as well. We look forward to seeing you again in the future!

10/10 - 훌륭해요

Shane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly folks and neat room, free breakfast and coffee provided
2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 3일
Thank you for taking the time to leave a review as your feedback is invaluable to our property, We are thrilled that you enjoyed your stay! Our breakfast is one of our strongest assets! We look forward to seeing you again in the future!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
we enjoyed our stay. breakfast
2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 3일
Thank you for taking the time to leave feedback on your stay as it is invaluable to our property to meet our guests expectations. We are thrilled you enjoyed your stay and look forward to seeing you in the future!

10/10 - 훌륭해요

Gill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 24일
Thank you for taking the time to leave a review! We look forward to seeing you in the future!

8/10 - 좋아요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and staff were friendly.
2024년 2월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 22일
Thank you for staying with us. We look forward to seeing you in the future!

8/10 - 좋아요

Harman Singh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 22일
We appreciate you taking the time to leave a review. We look forward to seeing you in the future!

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was in a safe area, clean, staff were friendly and helpful!
2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 19일
Thank you for taking the time to leave a review! We hope to see you again soon!!

10/10 - 훌륭해요

Michael

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel and great staff. Thanks especially to Joe.
2024년 3월에 3박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 19일
Joe is irreplaceable! We are thrilled you enjoyed your stay and we hope to see you soon!

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Friendly and always ready to help.
2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 19일
Our staff is the most valuable part of our property! We hope to see you again soon!

8/10 - 좋아요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the jetted tub in my room!!!!
2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 19일
We enjoyed having you stay with us in the spa room! We hope to see you again soon!

6/10 - 괜찮아요

Austin 님, Scarborough

2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 3일
Thank you for taking the time to complete the survey as your feedback is invaluable to our property. We hope you are willing to stay with us again so we can meet your expectations.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay
2024년 3월에 3박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 11일
We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Emma

2024년 3월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 4월 3일
Thank you for taking the time to leave a review as your feedback is invaluable to our property. We are thrilled that you enjoyed your stay and look forward to seeing you in the future!

8/10 - 좋아요

Becky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jacuzzi room!
2024년 2월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 11일
We are thrilled you enjoyed our spa room! We hope to see you again soon!

10/10 - 훌륭해요

carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 11일
Thank you! We hope to see you again soon!!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 11일
Thank you! We hope to see you again soon!

10/10 - 훌륭해요

Ruth 님, Pickering

가족 여행
It is a reasonable clean and good location for the value. I liked it and would come back.
2024년 2월에 2박 숙박함
답변 제공: Thomas Coyne 님, 2024년 2월 27일
Thank you we appreciate your feedback! We hope to see you again soon.

4/10 - 별로예요

Marica

2024년 2월에 4박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 22일
I apologize that you did not enjoy your stay at our property. We would be pleased to make it up to you if you are willing to give us a second chance. Best regards, Thomas Coyne General Manager

10/10 - 훌륭해요

Scott

2024년 1월에 3박 숙박함
답변 제공: Thomas Coyne 님, 2024년 3월 22일
Thank you for taking the time to complete the survey! We look forward to seeing you in the future!