안뜰

햄프턴 인 & 스위트 로체스터/빅터 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 로체스터/빅터
7637 New York State Route 96, Victor, NY

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 935개 이용 후기 중 605개" "
평점 8 - 좋아요. 935개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 935개 이용 후기 중 58개" "
평점 4 - 별로예요. 935개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 935개 이용 후기 중 10개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Michael Nam Jung 님, Seoul, Korea

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
편리한 위치
고속도로에서 가깝고 조용한 곳에 위치하여 비지니스 호텔로 최적임
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

John 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함

8/10 - 좋아요

Gail 님, Winfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the pool area and hot tub.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Gail,Thank you for staying at Hampton Inn & Suites Rochester/Victor. We appreciate your feedback. We are happy to hear about your great experience. Our team members are always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. It would be wonderful to see you again soon.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Ricky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always a great stay!!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Ricky,Thanks for returning to Hampton Inn & Suites Rochester/Victor. It's always a pleasure to welcome you to our hotel, and we trust you had another comfortable stay. Come back soon!Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Laurent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Nadine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mark 님, Holmes

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful hotel with great staff. The pool and hot tub were a hit with our grandkids. The breakfast in the lobby area was a hit with everyone.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Mark,Your perfect rating and kind words keep us going strong. Thank you for sharing your wonderful experience and letting us know you enjoyed our attentive service and all the comfort and amenities we provide our guests. Welcoming you back would be an honor, so please return soon for another fantastic time.Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 편의 시설/서비스
Was please with the night attendant when I was there. I believe his name was Larry, but I’m bad with names so I apologize if I got it wrong. He was very professional and helpful on the occasions I needed something additional. Even tried to tip him on my way out Sunday morning but he said thank you but declined it.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Mark,Thank you for your great review. At Hampton Inn & Suites Rochester/Victor, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Larry to give him the recognition that he deserves. It was a pleasure having you here, and we hope you return soon!Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Bethany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thoroughly enjoyed our stay! Staff was energetic, positive, and attentive. Larry made our arrival extremely welcoming and very easy. Pool and Hot tub were in great condition. We very much appreciated the complimentary bottled water with our stay! Room was a nice size and very clean. Would absolutely stay here again.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Bethany,We want everyone who stays at Hampton Inn & Suites Rochester/Victor to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our friendly staff, inviting pool, and clean rooms helped make your visit memorable. Please come see us again soon.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Lori

좋아요: 청결 상태
Room 220 is right behind the elevator which is extremely loud. The coffee and towels in the room were not replenished from the previous guest. There was a hockey tournament so the pool and hot tub were packed with kids. Not the hotels fault but we did not use either amenity because of this. We also did not have breakfast because it was packed.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Lori,We always appreciate feedback from our guests, and we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with noise and the coffee. Our staff is always happy to show you other available rooms and provide additional coffee supplies. Should you be in the area again, we hope you'll come back to see us.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Vincent,We're delighted you enjoyed your stay at Hampton Inn & Suites Rochester/Victor! Please come see us again soon.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was beautiful and comfy. A quaint place to stay. Loved the indoor hot tub and pool. The breakfast was delicious. Will be back
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Sandra,From our comfortable accommodations to our tasty breakfast, we're so happy to know that you enjoyed everything about your time with us. Your perfect rating means the world to us and we hope to see you again soon. Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for a quick overnight stay.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Kristin,It was a pleasure hosting you while you were in town. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the suite with 2 double beds, the peace, and the proximity to the Pinnacle Athletic facility.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Barbara, We're thrilled to hear that you loved your suite and that our great location added to the convenience of your visit. Your comfort is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another peaceful stay.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Joshua

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the suite we did! We plan on coming back again. Very convient for the Museum of Play and other attractions.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Jessica,We're thrilled you loved your suite and plan to return! It's fantastic to hear our location made your visit to the Museum of Play and other attractions convenient. We eagerly look forward to welcoming you back for another memorable stay.Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Nida

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has a great plaza in front of the hotel. Coffee the lobby is amazing. Great choices for breakfast. Pool is well maintained. Hot tub wasn’t really hot, but other than that it was great.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Nida,It's always a pleasure hearing from our guests. We're glad our tasty breakfast, inviting pool, and relaxing plaza area helped make your visit memorable. The next time you're in town, please come see us again.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our kids loved the swimming pool.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Kathy,It's wonderful to know that you and your family had a great time with us overall. We're so happy to hear that our pool was a hit with your kids. Thank you so much for the five-star rating and we hope you will consider joining us again in the future. Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Jackie

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Luke

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hot tub was not hot, the toilet was clogged and didnt get maintenance sent up , instead had us get a plunger to fix it and plunger didnt work
답변 제공: General Manager 님, 2024년 2월 20일
Dear Michelle,We appreciate your feedback. Please accept our apologies for any issues with the hot tub and toilet as well as for any disappointment with how these matters were handled. It's clear we missed the mark in providing you with the level of accommodations you deserve, and we'll look into your comments further. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive experience.Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Jessica

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Frieda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The experience was real nice. I had a little issue with my room, and the guy, wish I new his name, was exceptional! Would stay again!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Frieda,It was a pleasure hosting you at Hampton Inn & Suites Rochester/Victor! We're glad our friendly staff was able to assist with all your needs, and we hope to see you again soon.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Luis Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to shopping!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Luis,It was wonderful that you took the time to leave a review of your recent stay at Hampton Inn & Suites Rochester/Victor! We were ecstatic to hear that you loved how conveniently we are located and how close we are to stores. We hope to get the chance to give you an even better experience on your next trip to Victor!Sincerely,Toni LyndGeneral Manager

6/10 - 괜찮아요

Lori

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Heat was not working in our room
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear Lori,Thank you for taking the time to share your concerns with us. We hope that you were able to reach out to our front desk during your stay as they are ready to assist with any concerns. Regardless we will be sure to discuss your feedback with our team so this does not occur again. Please join us again so we can show you a much better experience.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and staff are nice and helpful
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear Michael,Thank you for your kind words. We take pride in providing a welcoming environment and assistance whenever needed. We look forward to welcoming you back to Hampton Inn & Suites Rochester/Victor for another pleasant stay.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Fraser

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay here, clean room, friendly staff, and bed was somewhat comfortable. The only negative would be the breakfast was just ok, but do like the fact that it is included with your stay
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Dear Fraser,It is terrific that our spotless rooms and friendly service left a positive impression on you, and we trust you rested well during your stay. Your feedback regarding our breakfast is greatly appreciated and will be shared with our leadership team to determine where we can make improvements. Our team at Hampton Inn & Suites Rochester/Victor would love to host you again, so please revisit us the next time your travels bring you to the area!Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Jenna

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Deborah A

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This will be my go to anytime I’m in the Rochester area. Throughly enjoyed my stay.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Deborah,We're proud to be your new go-to hotel in the area, and we're so pleased you enjoyed your visit. The next time you're in town, please come see us again at Hampton Inn & Suites Rochester/Victor!Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect little pool for the kids and the room was clean .
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Kevin,Thank you for taking the time to let us know about your stay at Hampton Inn & Suites Rochester/Victor. It is fantastic to hear that your kids were able to enjoy some time playing in the pool and that your room was clean and comfy. Our team looks forward to welcoming you back in the future. Sincerely,Toni LyndGeneral Manager

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Allen

2023년 12월에 2박 숙박함

8/10 - 좋아요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent breakfast. Close to freeway and major shopping centre
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Dave,Many thanks for taking the time to share your experience with us. We're delighted our excellent location suited your needs well and that you started your day off right with our delicious breakfast offerings. It was a pleasure having you here, and we hope you return in the future. Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Christopher

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved pool hot tub and breakfast
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Christopher,Thank you for your excellent review! We're delighted you loved our pool, hot tub, and breakfast offerings. It's wonderful that these amenities contributed positively to your experience with us. We look forward to welcoming you back to Hampton Inn & Suites Rochester/Victor for another enjoyable stay!Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Georganne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was friendly, quick and efficient. Pool and hot tub are outstanding. Room is large and clean. Couldn't ask for a better experience
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear William,Thank you! Our team works hard to ensure our guests have a perfect visit so they will be thrilled to read all of your kind comments. We look forward to welcoming you back to Hampton Inn & Suites Rochester/Victor and impressing you once again. Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We ended up not swimming or using the hot tub but we did check them out and they looked very nice! We loved the hot breakfast buffet! So many options! We forgot things in our room and the staff was able to locate one of them and brought it to the front desk, they were very kind and understanding. Had a great experience will definitely be staying there again!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Kathleen,Thank you for taking the time to share your thoughts with our team. We are glad that we could be of assistance during your stay. To know that you enjoyed the most important meal of the day with us makes us ecstatic. We look forward to showing you another perfectly rated experience. Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

John 님, Stoughton

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ida

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When my husband lay down on the bed it flipped up in the air and nearly overturned. We investigated and there was a screw loose and an iron piece of the frame had fallen off. There was a grape rotting under the fridge. The toilets don’t flush well and ours got stopped up even though we didn’t put anything inappropriate into it. The pool and staff were wonderful however.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 23일
Dear Ida,Thank you for taking the time to review your recent stay with us. We're so pleased you enjoyed our sparkling pool and that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Can’t find kinder staff anywhere. Clean, comfortable. Great stay
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 23일
Thank you for your fantastic feedback! We're thrilled that our team's kindness stood out during your stay and that you found our hotel well-kept and comfortable. We pride ourselves on our hospitality and guest comfort, so your compliments are greatly appreciated. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Hampton Inn & Suites Rochester/Victor for another excellent experience!Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Wilma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff and well appointed hotel. Excellent breakfast. The only improvement suggestion is bed sheets! The fitted bed sheet was too small and slipped off in the night.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 23일
Dear Wilma,We are delighted that you were able to spend some time with us! It's great to know that our hospitable team left a good impression on you, and we're thrilled you started your days off right with our delicious breakfast offerings. Your feedback about the fitted sheet will be shared with our team, as we are always seeking new ways to improve. Thank you for your wonderful review, and we hope you return soon. Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Anne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing, you could tell they had a good working relationship. They made Christmas fun for kids by hiding an elf to find and had a hot chocolate table at night. Breakfast was Great with hot oatmeal and not your typical plain scrambled eggs but omelette. Would stay another night if our flight wasn’t leaving so early from Syracuse.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Dear James,Thank you for taking a moment to share your experience with us! We're thrilled our dedicated team's warm hospitality left such a memorable impression; they're our greatest strength. Receiving recognition for our delicious breakfast offerings is always appreciated as well. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way!Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

king chen

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is quiet and convinient to access to Rochester. I am most impressed that they serve breakfast at 6 am Sunday morning. I am an early riser. We had a extra quest who came in at the last moment. The sleeping sofa in our came in handy. The front desk was prompt to bring us an extra blanket. I wish that we can use their gym and in door swimming pool. We came in too late and needed t get to Rochester early Sunday morning. If I can get in at 4 pm, I would like to use their gym. It is a very nice hotel.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Thank you for staying with us at Hampton Inn & Suites Rochester/Victor and for your fantastic review! We are thrilled you enjoyed our comfortable accommodations, tasty breakfast, and convenient location. Again, thanks for your feedback, and we want to invite you back anytime.Sincerely,Toni LyndGeneral Manager

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a truly lovely place to stay. . . I will be there again when I need to go to Rochester!
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Maria,Thank you for your kind words! We're delighted to hear you had a truly lovely stay. We look forward to welcoming you back when you're in Rochester again. See you soon at Hampton Inn & Suites Rochester/Victor! Sincerely,Toni LyndGeneral Manager