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힐튼 가든 인 롯체스터 다운타운, NY 여행 후기

3 out of 5
힐튼 가든 인 롯체스터 다운타운, NY
155 E Main St, Rochester, NY

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 623개 이용 후기 중 315개" "
평점 8 - 좋아요. 623개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 623개 이용 후기 중 79개" "
평점 4 - 별로예요. 623개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 623개 이용 후기 중 20개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

Mary Ann

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The room was cold and there was no place to turn heat up. They charged me $293.67 Expedia quoted 258.86 Coming out of parking garage was suppose to be free. When we left Sunday morning at 6:45am I had to pay $10 to get out of garage. We checked out before leaving. Room was cold and we could not put heat up.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Gale

They told me my reservations were canceled so I had to find other rooms. Will not use your site again
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sandi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good service
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Philip 님, Brewer

좋아요: 청결 상태, 편의 시설/서비스
Property could use a refresh.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Hongbo

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 4박 숙박함

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We asked for adjoining rooms but didn't get them. Shuttle service with Josh was excellent & he was awesome
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Destiny

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Carol

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the hotel was quite nice. The staff was very helpful. Questions were answered with a smile and kindness which is a wonderful customer service. Not everyone can handle the public, but your staff did a great job.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Haley

2024년 3월에 1박 숙박함

8/10 - 좋아요

Lori

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and great shuttle transportation
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice friendly staff
2024년 2월에 1박 숙박함

4/10 - 별로예요

Emily

별로예요: 청결 상태
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Susan

가족 여행
We reserved a suite with two queen beds and a pull out as we we traveling with our 3 sons. Upon arrival they said they were overbooked so could not give us the room we had reserved. Instead we stated in a small room with two beds that wasn't ready until aft 8 PM. Our other so and his team the Las Vegas Desert dogs were staying at the hotel as well, hence the reason we booked at your hotel. They gave us vouchers for the bar but it was closed when we returned from the game. Made for a very disappointing and uncomfortable stay in Rochester.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Nancy Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and nice.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Gurmeet

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Naquazia 님, Rochester

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: JRZ GM 님, 2024년 1월 28일
Thank you for your review!

4/10 - 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overpriced gross hotel. Rude workers.
Rude welcome at check in, rude server at breakfast. Waitress yelling at cook, just miserable person. Hotel room was not clean. Fingerprints all over. Little red and gold sequins on the floor in the bathroom. The couch in the hotel room was so dented in the middle from use, when you sat down you felt the medal bar. Worst part when I filled up the tub in bathroom for my daughter, there were these black particles floating in the water. Disgusting. Also heads up if you spend the extra 15 on the breakfast, its a waste of money. Its one of the worst breakfast ive had at a hotel. Only possitive was the lobby looks nice. Hilton used to mean something.
2024년 1월에 1박 숙박함
답변 제공: HGI Team 님, 2024년 1월 28일
Thank you for your comments and we have responded to you on our Hilton Site , booking. Com site , hotels .com site and guest assistance site which includes all the sites you have listed . We are proud to have superior guest service scores and very happy staff.

10/10 - 훌륭해요

Muhammad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Anna

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Mary Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant…one thing that could affect this review if done by someone else…but I was put on a floor where there was a bachelorette or some celebratory group. They were up in the hall very late and having a good time…I slept fine…my guess is others would not have been able to. Mitre into room assignment otherwise A great place to stay.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Staff all very friendly and helpful. Room was very dated and could have been cleaner.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Leanne

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for a short stay for families
Service was amazing, quick to reply via text. Shuttle was also quick and convenient. Very nice driver, made suggestions along the short drive. Room was spacious and great for our family of 4 (with 2 young children). Bed and washroom were clean. Shower pressure could be better and towels could be more soft and comfortable but otherwise, great stay!
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Dorian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Edson

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jan

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight trip for a show
Customer service was top notch. Front desk employees were great! Chris at the restaurant was amazing! It was a nice, short walk to the Blue Cross Arena - less than 10 mins. Would definitely stay again.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Charlyne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and friendly staff. Quick check in process. Also walking distance to the blue cross arena which is what we wanted!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Narda

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

John 님, University Heights

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent! very friendly, going out of their way to help with anything. Appreciated the shuttle service accessibility. Was disappointed with parking process, was given barcode to scan to get in and out and sometimes it worked sometimes it did not. They recommended to take a picture of it and had same issues. Not being able to get in and out of parking garage is not something guest should have to be concerned about. Strongly recommend better process be developed. Once I called for help, parking person did come over right away so that was very helpful.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Angella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay - highly recommend
Check in was a breeze, we dined at drifters, service and food were great - and they were very accommodating of a food allergy. We were there one night for a concert, so we didn't use the pool or anything but it looked nice! Highly recommend.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Calexander

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Denise

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Miguel

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Checked in, got our room key and tried to go into our room and there was someone in there. Looked like an employee because he had a badge around his neck, asked me why am i here lol. I booked this room!! So i had to go back down to the desk and ask for another room. First time this has ever happened to me. But i shrugged it off, room smelled of stale smoke also. Other than that, hotel wss ok. I guess this experience was rare idk but won’t book here again.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect Location For Events
Hotel is perfectly located for attending events at the Blue Cross Arena, we attended a WWE event and only a 5 minute walk from the hotel. Spacious clean rooms, staff is awesome, hotel is clean. Rooms come with microwave and fridge.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Stay
Great stay! The hotel was super clean and the pool and weight room/fitness room was way better than most. Loved this place.
2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Claudia

아이를 동반한 가족 여행
The parking lots and directions from staff was horrible, the battery of the door where u put keys in was dead so had to wait till the changed the battery’s ,then my 2 yr old sleep on one of the queen beds and woke up with lots of bites on her body ,as I was leaving I asked the lady on service desk if their was some bugs on the room she said no I told her we’ll theirs some kind of bug because my daughter woke up with bite in which I showed her my daughter had them all over,her respond was ok I’ll have them check the rooms No apologize at all…Never again we would not stay at this hotel

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Overcharged and Broken Bed.
I charged twice for parking. The QR code they gave me wasn't working so I had to pay upon exiting even though I'd already paid at the front desk. I was charged for internet even though I'm a hilton honors member. My bed frame was falling apart.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Daniel

연인과의 여행
별로예요: 편의 시설/서비스
The property was OKAY the area has many homeless and unsafe environment
2023년 10월에 3박 숙박함

8/10 - 좋아요

Jacinta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place stay for a quick visit in Rochester. The staff were extremely helpful and check in process was great.

4/10 - 별로예요

Sana

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

VIVIAN

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Ryoichi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
便利なホテルです
少し古いためかお手頃感がありますが、非常に過ごしやすいホテルでした。
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Irene 님, Ithaca

2023년 10월에 1박 숙박함