Staff was nice and helpful. However, we had issues with the first room we were given. WiFi was spotty at best (we were in room 7). Curtains had holes, room had ants, no tissues in room, shower temp would fluctuate so that I had to jump out of stream of water. We got moved to bigger room closer to office. That improved our WiFi and no ants, but other room issues existed. For example the sliding front door would not slide without a lot of effort and the towel rack was not secure to wall. Staff did their best to accommodate us though.