6/10 - 괜찮아요
Fhatama
단체 여행
2026년 2월 2일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a mixed stay. The biggest positive was the staff, everyone was warm and helpful, especially Anika, who went above and beyond, and Gabriel, an excellent guide who made the excursions enjoyable. The setting is beautiful, the spa is nice, and airport transfers were convenient.
However, there were major issues. The treehouse is extremely small and felt claustrophobic even with three people. Food was a serious problem, despite written confirmation months ahead that our dietary needs could be met, we were told four days before arrival that they couldn’t. Given the remote location and severe allergies in our group, this was very stressful and unacceptable. Portions were small for the price, breakfast options for non-meat eaters were very limited, and no manager was ever available to speak with us.
We also had a negative spa experience due to other guests disrupting a reserved booking, with no follow-up from management. Overall, the staff on the ground were the only real highlight, trying their best despite poor management.
Fhatama
2026년 1월에 3박 숙박함
