SM City Fairview Tours

Dirty, difficult to contact staff. Rude as they have the habit of hanging up on the phone if you ever get through to them. Owner doesn't seem to care about the comfort of the guests. I wouldn't even pay the amount they are charging as this is a complete rip off, misleading advert, you do not know which room you would get. Don't book this property if you would.like a stress-free holiday or stay.

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Carefully insure you note all hand towels provided to you by cleaning staff because apparently their misplacement of said hand towels will be charged to you even if they were never given to you in the first place. Also room was very clean however one cockroach was discovered during the stay, was not originally going to mention it but if they are going to be petty about some hand towels and accuse me of stealing well hello cockroach maybe I should have taken some pictures of it for the good memories. That said was a good experience overall and the staff were great, room was not ready at check-in time and we needed to wait around for a little under an hour ... And well everything was great with the room, always love the tub size for soaking and at least they didn't try to spring anything on me for that so at least I believe they are actually missing towels as i feel it would be way harder to talk about whether or not some soap did or did not touch the tub which honestly actually makes me kind of nervous after being accused of the towels but hey whatever really