SM City Southmall Tours

The dirtiest hotel I’ve ever seen Rooms have dead cockroaches under the beds and ones that crawls Fridge is nasty, …. Too many to list

The AC is niot cooling & No towels in the bathroom and I have called the receptionist waited for like couple of hours no housekeeping or maintenance shows up & I decided to go down in the reception, the manager said the shift was changed & then she gave me towels, then maintainance guy came to the room playing with the remote etc & left with out talking or saying that the AC was fix. After 1 hour I complained again about the AC it’s not cooling and another guy came over & I ask him maybe we can change room then after few hours they ask us to transfer…Goshh.. The experience that I got looks like I’m not going back to this hotel again. Lastly, when we moved to the room we brought the towels in the old room because we were thinking that there’s no towels & I’m glad there’s towels, when I checked out they are charging me Php200 for the towels, I told them I wouldn’t pay for your UGLY towel & you should be the one paying me for the inconvenience. BAD EXPERIENCE WITH THIS HOTEL

I enjoyed the swimming pool view and the breakfast; however, the air conditioning was bad, and the internet connection was terrible. The staff were very friendly and impressive!