This hotel was once nice a long time ago, but the maintenance and cleanliness is so poor and lacking that I wouldn't come back. I should have taken pictures.
The bidet hose nosle was black. The toilet seat was broken, the toilet paper holder was broken off the wall, the shower head was so old that it sprayed EVERYWHERE -even over the very dirty shower door and into the bathroom. You couldn't stand anywhere in the shower without water spraying in your eyes. The shower itself was filled with soap scum and black spots. The shower head was broken. The bed mattress was ripped. I would have asked to switch rooms, but had to be at a wedding two hours after checking in and didn't have time to deal with a room change or to discuss these problems with anyone. I had expected a hotel with such good reviews to hot have these problems.
Additionally, the sofas in the lounge area were so dirty and moist that feared spoiling my cloths sitting on them.
It's clear this hotel was nice once, I've no idea how it has kept its good rating. The maintenance and overall cleanliness is awful. And I don't blame the house keepers -the rooms were clean as much as a house keeper can do. I blame the managers for not doing a follow up and making sure things like soap scum, black spots in the shower, disgusting tile grout and disgustingly wet sofas in the lounge area are dealt with. Not to mention the broken shower head, toilet seat, toilet paper holder, torn mattress...