Find hotels in San Agustin, San Bartolomé de Tirajana

"Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands"

"Great stay lovely hotel and breakfast "

"It was a nice place, breakfast was good as well however parking was limited and we had to park outside the property several times. In addition what was disappointing is that the adults only pool can only be accessed if you have an adults only room rather than being for adults only. This means that the majority of people gather around one pool rather than being able to access both. The two pools was one of the selling points for us and we did not realise you needed to book specific room types, so be aware when you book your room."

"Excellent hotel. BUT, the noise from loud bands every night is unacceptable. The noise fills the entire hotel between 8 and 10pm. And there is no quiet space anywhere. "

"Close to airport and next to large shopping mall"

"The food was INCREDIBLE! Thee rest buffet restaurant and all inclusive I’ve been to by far. It was very windy and rainy most days I was there but the staff made up for it by putting together games and fun drinks for both adults and kids. It was so much fun but also nice and relaxing. The amenities were phenomenal and my room was impeccable 😊🙌"

"Pools and garden areas are great; also near the beach and walking areas"

"Good location. Lovely staff and fantastic food! Big rooms and spotless"

"We were there for two nights,20-22/3, the breakfast was excellent, swimming pools lovely and room was great on the first night. The second night we couldn’t sleep most of the night as it was raining heavily and water was dripping through the balcony window onto the floor making a sound even when I placed three large towels on the floor. In the morning when we were leaving I spoke to Stephanie, customer relations, and told her we couldn’t sleep: she said we could have changed rooms, I replied that it was 2.00 in the night and we were also leaving that morning, also that we would not be returning to the island.She said she would look into the matter, I also showed her a video taken during the night. Later I asked her if the hotel could pay for our taxi into town as compensation,she said it was not possible as they were a different company. Later I received her email saying that the weather had affected many other businesses and that I could get an upgrade if I booked again. She clearly did not listen to me when I said we would not be returning ever again. I feel that this is unacceptable, especially as this was an expensive hotel, the customer service was not up to standard. I have used Hotels .com for many years and never complained, but in this instance I think that some compensation is required "