2/10 - 너무 별로예요
Maria 님, Lake Forest
연인과의 여행
2024년 6월 21일
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I purchased our flight and hotel together through this app, and while we were at the location & Expedia charged behalf the hotel extra for our stay since more the a month ago we fully paid, I contacted the hotel 2 times before arrival & they were not able to find my reservation and of course, I was not charged, finally someone on Expedia said that we were ready to go. This trip was not what we expected for the amount of money we paid, plus the overcharge, the worst experience ever with customer services from the Hotel and Expedia I wish could respond to this issue since I was never notified and they should not sent an approval of your reservation unless you are set to go. Photos and rooms are not as shown. Hopefully nobody is force to book first directly to Decameron and hopefully Expedia customer service gets more accurate and helpful, I called twice and both times I was charge differently,
Maria
2024년 6월에 3박 숙박함