외관

우드스프링 스위트 산 안토니오 사우스 여행 후기

2.5 out of 5
우드스프링 스위트 산 안토니오 사우스
7958 Interstate 35 Access Road, San Antonio, TX

이용 후기

5.8
평점 10 - 훌륭해요. 665개 이용 후기 중 152개" "
평점 8 - 좋아요. 665개 이용 후기 중 113개" "
평점 6 - 괜찮아요. 665개 이용 후기 중 99개" "
평점 4 - 별로예요. 665개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 665개 이용 후기 중 193개" "

6.2/10

청결 상태

6.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Amelia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Manger needs classes on humanity and dealing with individuals with illness instead of being judgmental and letting her personal feelings interfere
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Amelia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Aniuska

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to throw away the trash myself to the dumpster that was on the other side of the building. and these were indications of the front desk. Sheets were dirty and just one towel. Wow.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Amelia

별로예요: 편의 시설/서비스
Professional friendly cleaning excellent helpful
2024년 4월에 2박 숙박함
답변 제공: Norman 님, 2024년 4월 18일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 - 별로예요

Jose

단체 여행
별로예요: 청결 상태, 직원 및 서비스
La verdad no cambian sabanas ni recojen basura y tampoco hacen limpieza
2024년 4월에 3박 숙박함
답변 제공: Norman 님, 2024년 4월 18일
Tenemos una vida "estilo apartamento". Ofrecemos cambio diario de ropa de cama por una tarifa nominal.Lamentamos saber que su experiencia con nosotros no cumplió con sus expectativas. Nos tomamos en serio todos los comentarios y los utilizamos para mejorar la calidad de nuestro servicio y alojamiento. Si desea hablar más sobre su experiencia y/o brindarnos más detalles, no dude en comunicarse con nosotros directamente. Valoramos su negocio y nos gustaría tener la oportunidad de hacer las cosas bien.

2/10 - 너무 별로예요

Ernesto

Place says pet friendly, when I went to check in they said only service animals were allowed. Then when I request a refund they rejected my request and charged me the full amount
2024년 3월에 3박 숙박함
답변 제공: Norman 님, 2024년 4월 1일
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

2/10 - 너무 별로예요

José

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pague toda la semana y no me quisieron regresar dos noches ya que me sali dos noches antes
2024년 3월에 4박 숙박함
답변 제공: Norman 님, 2024년 3월 25일
Lamentamos saber que su experiencia con nosotros no cumplió con sus expectativas. Tomamos en serio todos los comentarios y los utilizamos para mejorar la calidad de nuestro servicio y alojamiento. Si desea hablar más sobre su experiencia y/o brindarnos más detalles, no dude en comunicarse con nosotros directamente. Valoramos su negocio y nos gustaría tener la oportunidad de hacer las cosas bien.

2/10 - 너무 별로예요

Jesse

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Too many people outside
2024년 3월에 1박 숙박함
답변 제공: Norman 님, 2024년 3월 25일
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

2/10 - 너무 별로예요

Amber 님, Cedar Hill

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place as showed is now how it looks in person… I am a woman and I felt very unsafe staying here, but that wasn’t the only thing there where ROACHES in the bed when we arrived I asked to change rooms they did so … just to get the next room and there where hairs all over the sink and dirty towels. I couldn’t even stay there for the night I have to leave and book another hotel at 1:30 am. So inconvenient, dirty, unprofessional, and rude staff I will never recommend this place and never come here again.
2024년 3월에 1박 숙박함
답변 제공: Norman 님, 2024년 3월 21일
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay. It's definitely not the kind of experience that anyone would expect. If you would like to discuss your experience further, please do not hesitate to reach out to us directly.

10/10 - 훌륭해요

Martin

2024년 3월에 1박 숙박함
답변 제공: Norman 님, 2024년 4월 9일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 - 괜찮아요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was all good
2024년 3월에 1박 숙박함
답변 제공: Norman 님, 2024년 3월 18일
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

Alexis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The people who work here are rude and shady as hell.
2024년 3월에 1박 숙박함
답변 제공: Norman 님, 2024년 3월 11일
We apologize for any inconvenience caused by the front desk staff's behavior. We assure you that we take guest satisfaction seriously, and we will address your concerns with our team to ensure that this type of behavior does not occur again in the future.

2/10 - 너무 별로예요

Dominique

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we went to go check in for the hotel and there were guest smoking right by the door, didn’t move by for us to get in and ignored the sign of no smoking. when we got to the room, the bathtub was dirty, the refrigerator was dirty - there was no hot water at all. we left the water on for at least an hour. the lamp had no lightbulb (the only lamp in the room). the tv didn’t work. when we woke up in the morning to try and get some sort of shower in, there were bugs in the tub. i checked out after only being there to sleep for 6 hours and called the hotel to cancel and i wanted a refund for the rest of the nights. i had to go find another hotel at 6 am to get some sleep. when i called, the manager was so rude. she was no accommodating at all. she really did not care about the issues we had. i’m from out of town and was visiting and i will never stay there again. if you want to stay in a dirty motel, then stay here.
2024년 2월에 3박 숙박함
답변 제공: Norman 님, 2024년 3월 11일
It's definitely not the kind of experience that anyone would expect. If you would like to discuss your experience further, please do not hesitate to reach out to us directly.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and comfortable room at a great price.
2024년 3월에 2박 숙박함
답변 제공: Norman 님, 2024년 3월 7일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

luis

2024년 2월에 3박 숙박함
답변 제공: Norman 님, 2024년 4월 1일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Louie

👍
2024년 2월에 2박 숙박함
답변 제공: Norman 님, 2024년 3월 4일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 - 괜찮아요

Jill

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Norman 님, 2024년 2월 23일
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Yolanda 님, Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Norman 님, 2024년 2월 21일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Margo

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service .. will definitely use this hotel again
2024년 2월에 1박 숙박함
답변 제공: Norman 님, 2024년 2월 12일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Norman 님, 2024년 1월 22일
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Julian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Effective affordable clean quiet 🇲🇽⛪🎊✝️🙏
2024년 1월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 22일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 1월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 22일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good people
2024년 1월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 22일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 - 괜찮아요

Desiree

출장 여행
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 29일
Thank you for taking the time to leave a 3-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 15일
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasure
2023년 12월에 2박 숙박함
답변 제공: Norman 님, 2024년 1월 15일
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

6/10 - 괜찮아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel for less
For the price I was expecting less but I was very surprised and very pleased with this hotel. Aside from being able to hear the traffic off the highway our room was clean. It had a little bit of an odd smell but other than that room was very clean so was the restroom. No eeks or surprises. Bed was clean and free of any spots. I’d stay here again
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2024년 2월 12일
Thank you for taking the time to leave a 6-star review! If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Irene

2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 15일
Thank you for taking the time to leave a 10-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Great environment
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 2일
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

Linda

I don’t think I have anything good to say about this place. The guy at the front didn’t say much didn’t greet me just said “can I see your ID”. Gave me papers to sign and and my card. I had to ask him okay how do I get through the gate. Then I had to figure figure out what door to go in through that was closest to elevator didn’t even tell me my room numbe or which way was faster there was Noo communication. The room was dirty I was dusty, picked up a towel after I showered and it was nothing but dust, stains in the mattress blankets, restroom mirror and toilet disgusting . Just would never stay here again!!!!
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 2일
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Norman 님, 2023년 12월 29일
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

8/10 - 좋아요

Persephone

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place is infested with roaches. Don't come here.
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 27일
Thank you for taking the time to leave a 4-star review! We take every review with the upmost care. We have called out our pest control to alleviate the issue. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

4/10 - 별로예요

Omero

2023년 12월에 2박 숙박함
답변 제공: Norman 님, 2024년 1월 15일
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing to say but enjoyed the stay friendly front desk service
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 18일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the stay and have nothing bad to say
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 18일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything nothing negative
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 18일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safety and staff friendly . There's a little bit of roaches but love the stay
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 18일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 18일
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

Manuel

2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2024년 1월 2일
We are sorry to hear about your negative experience at our hotel. We take your concerns seriously and would like to assure you that we are actively working to address all of the issues you have raised.

10/10 - 훌륭해요

Marissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Norman 님, 2023년 12월 12일
Thank you for taking the time to leave a 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

Norma

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room infested with roaches. Went to front desk and they said.. ohhh we know about it we just give you another room and try your luck....
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 12일
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

10/10 - 훌륭해요

Angelita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 11일
Thank you for taking the time to leave a 10 out of 10 review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Kristi

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and safe
2023년 11월에 6박 숙박함
답변 제공: Norman 님, 2023년 12월 11일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Marissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Norman 님, 2023년 11월 30일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

10/10 - 훌륭해요

Marissa

2023년 11월에 3박 숙박함
답변 제공: Norman 님, 2023년 12월 18일
Thank you for taking the time to leave a 5-star review! We're thrilled to hear that you had an enjoyable experience and appreciate your feedback. We hope to have the opportunity to welcome you back in the future. We appreciate your business!

2/10 - 너무 별로예요

Adela Lizbetth

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En la habitación habían cucarachas, a mi esposo se le subió una cucaracha en la cara cuando estaba dormido, en la cama. Eso sí que da asco y habla muy mal del lugar.
2023년 11월에 1박 숙박함
답변 제공: Norman 님, 2023년 11월 30일
Nos tomamos muy en serio todos los informes de plagas y contamos con una empresa profesional de control de plagas para ayudarnos a controlar cualquier problema de plagas que pueda surgir. Nos aseguraremos de hacer un seguimiento con ellos para abordar cualquier problema potencial en las áreas que mencionó. Lamentamos saber que su reciente estadía con nosotros no cumplió con sus expectativas. Nos tomamos muy en serio todos los comentarios y nos gustaría disculparnos por cualquier inconveniente que haya experimentado durante su estadía.

2/10 - 너무 별로예요

Manuel

2023년 11월에 1박 숙박함
답변 제공: Norman 님, 2023년 12월 18일
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

6/10 - 괜찮아요

Jesus

2023년 11월에 2박 숙박함
답변 제공: Norman 님, 2023년 12월 11일
We're sorry to hear that your recent stay with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay.

4/10 - 별로예요

Pedro

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The check in was an hour process for the particular day. I had my vehicle towed to this location because housekeeping had taken my CAR key. I had suggested the idea that housekeeping took because the key was on the floor where I remember it falling the evening before. My vehicle was towed to The Candlewood at a cost of 130.00, I think the date was Oct. 27, 2023. I was escorted off property on Oct. 30, 2023
2023년 10월에 3박 숙박함
답변 제공: Norman 님, 2023년 11월 20일
I'm sorry to hear that you had a negative experience with our staff during your stay. Our team is trained to provide excellent customer service, and we're disappointed to hear that we fell short in your case. We take all feedback seriously and we would appreciate any additional details about your interactions with our staff so that we can investigate and address the issue. We want to ensure that all of our guests feel welcomed and valued, and we apologize for any frustration or inconvenience caused by our team. Thank you for bringing this to our attention and we hope to have the opportunity to make it right.

2/10 - 너무 별로예요

Pedro

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
After I was told that I needed to resubmitted payment for my extended stay : Oct 30 thru Nov. 1 2003. I was thrown out and escorted and left on the Frontage Road on The PanAmerica 35 Hywa South. I was standing there hours because I had no way of starting my car. Why? Because housekeeping or the South park La Quinta had taken my car key. In did not receive the key back, after I asked for it, Nov 3, 2023. My mind was in shock and I had the option of booking with the Motel 6 that is next door to The Candlewood. After the completed check in was confirmed, I was told that I could not stay because of a negative infraction on my history. This infraction was discovered using my Texas Identification.
2023년 10월에 3박 숙박함
답변 제공: Norman 님, 2023년 11월 20일
I'm sorry to hear that you had a negative experience with our staff during your stay. Our team is trained to provide excellent customer service, and we're disappointed to hear that we fell short in your case. We take all feedback seriously and we would appreciate any additional details about your interactions with our staff so that we can investigate and address the issue. We want to ensure that all of our guests feel welcomed and valued, and we apologize for any frustration or inconvenience caused by our team. Thank you for bringing this to our attention and we hope to have the opportunity to make it right.