Dear Felixberto, Greetings from Kawayan Kiling Resort by Cocotel Thank you for sharing your concern and bringing this to our attention. Please accept our heartfelt apologies for any inconvenience this has caused you. Rest assured that we spoke with the team about this issue and made efforts to avoid such scenarios in the future. Please know that we take issues like these seriously and that your input is valued as we strive to improve your vacation experience. Thank you and stay safe! Best regards, Kawayan Kiling Resort by Cocotel