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힐튼 가든 인 샌디에이고 - 란초 베르나르도 여행 후기

3 out of 5
힐튼 가든 인 샌디에이고 - 란초 베르나르도
17240 Bernardo Center Dr, San Diego, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 533개" "
평점 8 - 좋아요. 1000개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 113개" "
평점 4 - 별로예요. 1000개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 50개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Joo Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: SW 님, 2023년 3월 20일
Thank you for reviewing your stay! We hope to see you again soon!

8/10 - 좋아요

Kyuho

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: SW 님, 2022년 7월 4일
Thank you for taking the time to review your stay. We hope you will stay with us again soon.

10/10 - 훌륭해요

Chijoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good facilities
The room condition was so good, and I satisfied the TV around 50inch maybe..
2021년 5월에 3박 숙박함
답변 제공: Tom 님, 2021년 5월 19일
Thank you for the perfect 10!

10/10 - 훌륭해요

SUNGHYUK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함

4/10 - 별로예요

Paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
First 2 bights were hell, kids running up and down the hallway until midnight, their parents habging out in the halls. 2nd bight i called feont desk but nothing changed. 3rd night was ok. I love Hiltons, even basically loved in one a gew uears ago for months. But this was unacceptable, i will not atay here again.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and great location
2024년 5월에 1박 숙박함

4/10 - 별로예요

Sanjiv

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The front desk workers were not professional at all. Was charged for parking inspite of not havibg a vehicle.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

OUSSAMA

It nice and clean. No issues at all. But i think the parking should be included $15 per night is a bit high
2024년 5월에 3박 숙박함
답변 제공: TC 님, 2024년 5월 22일
We thank you for your feedback. Have a great rest of your day.

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a typical Hilton
2024년 5월에 1박 숙박함
답변 제공: TC 님, 2024년 5월 22일
Thank you for your review. Have an amazing rest of your day.

8/10 - 좋아요

Antoinette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great!
2024년 5월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 5월 15일
Good afternoon Antoinette, Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay and we hope to see you again in the near future.

10/10 - 훌륭해요

Julie

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 5월 15일
Good afternoon Julie, We are thrilled to hear that you had a great experience with us! We hope to see you again in the near future!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 5월 8일
Good afternoon Jennifer, We are so happy that you enjoyed your stay with us and we hope to see you again in the near future!

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Veronika Cannon 님, 2024년 5월 8일
Good afternoon Rachel. Thank you for choosing to stay with us. We are so happy that you enjoyed your stay with us and we hope to see again.

10/10 - 훌륭해요

lisa m.

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2024년 5월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 5월 6일
Good evening Lisa, Thank you for choosing to stay with us. I am so happy to hear that you had a great stay and we hope to see you again in the near future!

10/10 - 훌륭해요

eric 님, Half Moon Bay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Staff
2024년 4월에 1박 숙박함
답변 제공: TC 님, 2024년 4월 25일
Thank you for your amazing review.

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!!!!
2024년 4월에 12박 숙박함
답변 제공: TC 님, 2024년 4월 25일
Thank you for this amazing rating. Have a wonderful day.

10/10 - 훌륭해요

Elif 님, Concord

2024년 4월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 5월 15일
Good afternoon Elif, We are so happy to hear that you had a wonderful stay with us and we hope to see you again soon.

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The first night our room smelled very bad. Like an animal had and accident, someone cleaned the carpet and it hadn't dried. I should have complained but I though I could get used to it. Mentioned it at the desk and was given a new room which was much better. However, in the new room the bathtub faucet continued to run. I was able to tighten to get it stopped but after housekeeping it was running again and I couldn't get it to stop. Front desk was excellent but I shouldn't have had these two problems.
2024년 4월에 3박 숙박함
답변 제공: TC 님, 2024년 4월 25일
Thank you for providing us with this excellent feedback. I will pass this information along to my team so we can work together to improve our guest experience.

10/10 - 훌륭해요

Evan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay however receptionist wasn’t friendly at all.
2024년 4월에 1박 숙박함
답변 제공: TC 님, 2024년 4월 25일
Thank you for the wonderful review.

10/10 - 훌륭해요

Adrian

2024년 4월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 5월 15일
Good afternoon Adrian, Thank you so much for choosing to stay with us. I am delighted to hear that you had a wonderful stay. We look forward to seeing you again in the near future.

10/10 - 훌륭해요

Luisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2024년 4월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 16일
Good afternoon Luisa, Thank you for choosing to stay with us. We are so happy you enjoyed your stay and we hope to see you again in the near future.

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and nice staff
2024년 3월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 14일
Good evening,Thank you for your kind words and we are so happy to hear you had a wonderful stay with us!

10/10 - 훌륭해요

Erica 님, Palm Springs

2024년 4월에 2박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 16일
Good afternoon, We are pleased to hear that you had a great experience with us. We hope to see you again in the near future.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a very pleasant experience there. Will stay again when in town.
2024년 4월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 14일
Good evening, We are so happy to hear that you had a great stay with us! We hope you see you again in the near future.

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No Pool area :(
2024년 3월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 11일
Good evening, Thank you so much for staying with us. We are so happy to hear that you enjoyed your experience. We hope to see you again in the near future!

8/10 - 좋아요

Siddhartha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
PROs Nice property. Nice rooms. Next to a market which has many dining options, as well as convenience store, which is very convenient to have. CONs Room air conditioning was slightly more noisier than expected. Also, the walls are not that sound proof, which means even people flushing their toilets in the adjacent room can be heard. IMPROVEMENT TO THE "TOUCH": Small note to management: having a bottle of water and perhaps some other welcome kit available in the room right after check-in will be a golden touch to make the experience even better. Typically guests travel a lot to reach their hotel room. By the time they reach their room, they are tired. Upon arrival, a complimentary bottle of water would be nice to have, instead of having to venture out again to get some water.
2024년 4월에 4박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 14일
Good evening, Thank you for choosing to stay with us. We understand it may be upsetting not to have complimentary water bottles during check in, but we only offer them to our Hilton Honors Silver, Gold and Diamond members.

10/10 - 훌륭해요

Tiffeny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place was very comfy
2024년 4월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 14일
Thank you so much for choosing to stay with us. We are thrilled that you had an amazing time, and we hope to see you again in the near future!

6/10 - 괜찮아요

Lana

2024년 4월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 28일
Good evening, Thank you for choosing to stay with us. We are sorry to hear that you had some issues with your stay. If you choose to stay with us again, we will exceed your expectations.

6/10 - 괜찮아요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The air conditioner or fan ran all night long and was super loud.
2024년 4월에 1박 숙박함
답변 제공: TC 님, 2024년 4월 5일
We apologize for the inconvenience that this may have caused. I will pass this information along to my maintenance team so they can address this issue. Have a great rest of your day, and thank you again for your feedback.

10/10 - 훌륭해요

Frederick

2024년 3월에 3박 숙박함
답변 제공: TC 님, 2024년 4월 25일
Thank you for the fantastic rating.

8/10 - 좋아요

rashonda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice size room and clean.
2024년 3월에 2박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 1일
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

10/10 - 훌륭해요

Luis Gerardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast check in
2024년 3월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 1일
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 편의 시설/서비스
Perfect overnight stay in San D. Beautiful, easy to find property right off of the freeway. Customer service was superb. Josie was incredible at check-in upon arrival. Josie was knowledgeable and accommodating. Parking was easy. Room was clean. Towels and comforters very clean and bright white! That’s something I always look for. Manuel and Tino were very friendly and hospitable during breakfast. Food was good!
2024년 3월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 1일
Good evening, Thank you so much for your kind words. I will definitely pass along the message to Josie, Manuel and Tino for how they made your stay incredible. We look forward to seeing you again in the near future!

8/10 - 좋아요

Willian

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need to communicate to the customer the cost of parking, because it is not free, they never told us how much it cost per day.
2024년 3월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 1일
Good evening, Thank you for choosing to stay at our property with us. I will communicate to our front desk staff to verbally communicate the parking charges to our guests at check in so we can improve. We do post directly on Expedia about our parking charges. If you have any other questions, please feel free to reach out at 858-676-1660.

10/10 - 훌륭해요

Cierra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quite nice.
2024년 3월에 2박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We would like to thank you for your positive review. Have a great rest of your day.

10/10 - 훌륭해요

Mireya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
Thank you for the awesome rating. Have a great day!

10/10 - 훌륭해요

amit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
Thank you very much for the high rating. We hope to see you back on property sometime in the near future.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and nice property
2024년 3월에 2박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We would like to thank you for your positive review. Have a great day and we hope to see you again sometime in the near future.

10/10 - 훌륭해요

MARGARITA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really loved it!
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We would really love to have you back again! Thank you so much for your generous review. Have a wonderful rest of your day!

10/10 - 훌륭해요

José

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff have a very good costumer service
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
This is excellent news. I will pass your kind words to our staff. Thanks again, and we hope to see you again sometime soon.

8/10 - 좋아요

Alyssa

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 3월 21일
Good afternoon, Thank you for choosing to stay with us. We are so happy you enjoyed your time and we look forward to seeing you again in the near future.

10/10 - 훌륭해요

John P 님, Oceanside

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We thank you for your excellent rating!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 3월 21일
Good afternoon, Thank you for choosing to stay with us! We are glad that you enjoyed your stay.

10/10 - 훌륭해요

Lourdes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just want to thank you for the wonderful
답변 제공: Veronika Cannon 님, 2024년 3월 21일
Good afternoon, Thank you for choosing to stay at our property! We are happy to hear that you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 - 훌륭해요

Nikki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean, easy check in process, staff was great
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 11일
We appreciate your business and your response. Have a wonderful day!

10/10 - 훌륭해요

Nancy

2024년 3월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 4월 1일
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

8/10 - 좋아요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely beautiful hotel! Our room was clean and comfortable beds. My only complaint is we were woken up to the trash man picking up the trash bin and that wasn't a big deal but for almost an hour he was training someone picking up the bin, putting it down. I could hear everything! Really noisy
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 11일
Thank you for your feedback. I apologize for the inconvenience of having to listen to the trash pick up. We hope you have an excellent rest of your day.Thank you.

10/10 - 훌륭해요

Chun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very quit and clean, good service too.
2024년 2월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 11일
Thank you for your response. We hope to see you again sometime soon.

10/10 - 훌륭해요

Martin

2024년 2월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 3월 3일
Good evening, Thank you so much for choosing to stay with us. I am so happy to hear that you enjoyed your stay. We look forward to seeing you again in the near future.

6/10 - 괜찮아요

Amber

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Not the best...
When we arrived, the front desk attendant was pleasant and the check in process was quick. Sadly, our room was another story. It was not very clean and the faucet in the bathtub had a drip. We dealt with the drip the first night but by the second day, it was pouring out of the faucet and we were unable to turn it off. We notified the front desk and they sent maintenance who was very nice but mentioned that the room we were in had not had maintenance done on it and asked if we could change rooms. Not a big deal, so we packed everything up, went down to the front desk and the receptionist said "we do not have any 2 bed rooms left" but offered no alternative. I had to ask if they had a king bed room and told her we would deal with it. She was quite rude and acted as though we were bothering her. We obtained our key cards and ended up in a room very far from the elevators with no guidance from the clerk to tell us the father elevator and parking would be better for us. Nor did she mention that they have a parking garage that too would have been closer (it is not advertised anyplace). No compensation for the hassle on their behalf, nothing. Quite disappointed. I never expect much on a stay but this one was not so great.
2024년 2월에 3박 숙박함
답변 제공: TC 님, 2024년 3월 11일
Thank you very much for sharing your experience that you had at our property. We apologize that it was not up to par with your expectations. I will pass this information down to my team, and together we will work on improving our guest experience. We hope you have a great day, and we look forward to seeing you again in the near future.