로비

하워드 존슨 바이 윈덤 샌디에이고 호텔 서클 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1006개 이용 후기 중 220개" "
평점 8 - 좋아요. 1006개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 196개" "
평점 4 - 별로예요. 1006개 이용 후기 중 155개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 158개" "

7.0/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Taedong

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
고속도로 옆 숙소라고 이해하지만 그래도… 소음이 너무 심해서 잠자기가 힘들었음. 하룻밤 잠만 잘 숙소라 저렴한 곳으로 선택했기 때문에 더이상의 서비스를 바라면 안될듯함.
2022년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 5월 13일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다
위치 편리하고 객실 깨끗해서 가격 대비 만족한 숙박 이었습니다. 직원들도 친절합니다. 다만 도로옆에 있어서 자동차 소리가 들리는데 호텔서클에 있는 숙소들은 대부분 도로옆에 있어서 방음은 다른 호텔들도 비슷할거 같습니다.
2019년 4월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2019년 6월 18일
Dear Guest, Thank you for taking the time to rate your recent stay at our hotel. Whilst it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit. Best Regards, Howard Johnson Hotel Circle Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

2019년 1월에 5박 숙박함

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They did a good job doing the room, spacey, plenty of natural light. I liked it a lot, with that said they could improve in customer service, no one is ever at the desk. They advertise free breakfast in the builboard outside and they don’t provide it. Convenient location, affordable price, cool room.
2024년 4월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 4월 16일
Thank you for your valuable feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our room's spaciousness and natural light!We sincerely apologize for any inconvenience caused by the lack of staff presence at the front desk and the unavailability of the advertised breakfast. Rest assured, we're taking immediate steps to address these issues.Your satisfaction is our priority, and we appreciate your understanding. Please accept our apologies, and we hope to welcome you back for an improved experience.Best Regards, Front desk

2/10 - 너무 별로예요

Adam

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad service AC didn’t work Dirty towels left in room
2024년 4월에 1박 숙박함
답변 제공: sam 님, 2024년 4월 8일
Sorry for the inconvenience, thanks for bringing this to our notice we will discuss with the our maintenance team and house keeping ,what is the problem .

10/10 - 훌륭해요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Dining was few and far between.
2024년 4월에 1박 숙박함
답변 제공: Nani 님, 2024년 4월 6일
Dear Guest,Thank you very much for your valuable feedback.We look forward to serve you again.

4/10 - 별로예요

Craig M.

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
office smelled bad, dirt on the floor in room, sounded like a heard of buffalo in the room above us almost from the time we checked in till the early morning hours and then again early morning we we got up. spoke to manager but he didn't seem to care. we will never stay there again.
2024년 3월에 1박 숙박함
답변 제공: Nani 님, 2024년 3월 17일
Thanks for your response, we will check-in to it.

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we got into our room there was urine in the toilet, hair in the shower and the floors were not clean. It was just gross.
2024년 3월에 3박 숙박함
답변 제공: Nani 님, 2024년 3월 14일
Dear guest,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and disappointment you experienced upon entering your room. It is certainly not the standard of cleanliness we strive to maintain for our guests. Please know that we take your feedback seriously and will address this matter with our housekeeping team immediately to ensure such oversights do not occur in the future.Once again, we apologize for any inconvenience this may have caused and appreciate your understanding.

4/10 - 별로예요

Elizabeth

2024년 3월에 2박 숙박함
답변 제공: Nani 님, 2024년 3월 30일
Dear guest,Thank you for your rating and for choosing to stay with us. We appreciate your feedback regarding your stay, as it will greatly assist us in our efforts to improve. We look forward to welcoming you back to our property in the future.Reagards.

8/10 - 좋아요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is perfect, close to malls and easy to get around other places to visit
2024년 3월에 2박 숙박함
답변 제공: Nani 님, 2024년 3월 9일
Thank you for your valuable feed back.

2/10 - 너무 별로예요

Billie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nani 님, 2024년 3월 10일
Thank you for your rating, please provide comments regarding your stay.

2/10 - 너무 별로예요

Brent

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Nani 님, 2024년 3월 9일
Dear Guest,Thank you for choosing to stay at our hotel. We value your feedback and understand your frustration based on the rating you provided. We would greatly appreciate it if you could take a moment to share any comments or suggestions you may have. Your input is invaluable to us as we strive to continuously improve our guest relations and overall experience.Thank you once again for staying with us. We look forward to hearing from you.Best regards.

8/10 - 좋아요

Stacey

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Nani 님, 2024년 3월 3일
Dear guest,Thank you for your valuable rating, we hope you enjoyed your stay at the property and feedback would be much appreciable. Thank you.

4/10 - 별로예요

Yeric

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible conditions. Room was dirty with what looks like blood stains on the floor I am surprised that they wanted $100 deposit
2024년 2월에 1박 숙박함
답변 제공: Nani 님, 2024년 3월 2일
Dear guest,Thank you for choosing to stay with us, and we sincerely apologize for the inconvenience and discomfort you experienced during your time at our hotel. Your feedback is invaluable to us, and we take your concerns very seriously.Rest assured, we are escalating this issue to our management team for thorough investigation. We are dedicated to ensuring that all our guests have a comfortable and enjoyable stay with us, and we regret that we fell short in your case.Once again, we apologize for any distress this may have caused you.

2/10 - 너무 별로예요

Lori

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ad was way overrated. Don't walk, run from this place
2024년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 28일
Hi Lori,We're deeply sorry to learn about your disappointing experience at our hotel. Your feedback regarding cleanliness, staff and service, amenities, and property conditions is genuinely concerning and falls well below the standards we aim to uphold. Please accept our sincerest apologies for failing to meet your expectations during your stay. We take your comments seriously and will address each issue with urgency to ensure immediate improvements are made. We strive to provide all our guests with a comfortable and enjoyable experience, and it's clear we have failed to do so in this instance. Your feedback is invaluable to us as we work to enhance our services and facilities. We understand if you choose not to return, but we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

8/10 - 좋아요

Justine

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only issue we had with our room was the outlet in the bathroom and the hotel room phone not working. I called the front desk from my cell to report the issues and they sent a maintenance person up to check out the problem. He came by, said he would return but never came back.
2024년 2월에 1박 숙박함
답변 제공: Nani 님, 2024년 2월 24일
Dear guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the outlet in the bathroom and the non-functioning hotel room phone. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short in addressing these issues promptly.We appreciate your proactive approach in notifying us about the problems you encountered. It allows us the opportunity to rectify the situation and ensure that future guests do not face similar challenges. Rest assured, we have addressed this matter with our maintenance team to prevent any recurrence in the future.Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. We value your feedback immensely and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Regards,Howard johnson Guest services.

2/10 - 너무 별로예요

Amber

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I walked in to cockroaches walking on the wall in the bathroom. I immediately went to the front desk and cancelled my room.
2024년 2월에 1박 숙박함
답변 제공: Nani 님, 2024년 2월 15일
We sincerely apologize for the unpleasant experience you encountered during your stay at our hotel. Your feedback is incredibly valuable to us, and we are taking immediate steps to address the issue you've highlighted. Please be assured that cleanliness and guest satisfaction are our top priorities, and we are working diligently to ensure that such incidents do not occur in the future. We hope you will give us another opportunity to exceed your expectations during your next visit. Thank you for bringing this to our attention.

10/10 - 훌륭해요

daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
se los agradezco
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 31일
Hi daniel,You're very welcome! We appreciate your kind words and your choice to stay with us. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out. We look forward to welcoming you back for another delightful stay in the future. Safe travels!Best Regards,Howard Johnson Hotel CircleCustomer Care Team

6/10 - 괜찮아요

Nathan

좋아요: 직원 및 서비스
별로예요: 청결 상태
Fruit flies & hair in the bathroom
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 29일
Hi Nathan,We sincerely apologize for the inconvenience you experienced during your stay. The presence of fruit flies and hair in the bathroom is not acceptable, and we regret that we fell short of our cleanliness standards. Your feedback is crucial, and we are taking immediate steps to address these issues with our housekeeping team to ensure a more hygienic environment for our guests. Please rest assured that your concerns are being thoroughly addressed. We appreciate your understanding, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

6/10 - 괜찮아요

Richard

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Towels were like sandpaper. No breakfast as advertised on webpage. No daily maid services.
2024년 1월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 19일
Hi Richard,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any inconvenience you experienced with the towels and the absence of breakfast and daily maid services, as it does not align with our usual standards. Your comments are valuable, and we will address these issues promptly to ensure a more comfortable experience for our guests. Regarding the amenities, property conditions, and facilities, we appreciate your input, and we are committed to making improvements based on your feedback. Please be assured that we take your concerns seriously, and we will work diligently to enhance these aspects of our property. If your travels bring you back to our area, we would welcome the opportunity to provide you with a more positive and enjoyable stay.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

10/10 - 훌륭해요

Adan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Okay for the price
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 16일
Hi Adan,Thank you for taking the time to share your feedback. We appreciate your honest assessment that the hotel was okay for the price. We strive to offer a good value to our guests, and we're glad to hear that you found the pricing reasonable. If there are any specific areas where we can improve or if you have suggestions for enhancement, please feel free to let us know. We value your input and hope to have the opportunity to provide you with an even better experience in the future.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

4/10 - 별로예요

Anthony

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 16일
Hi Anthony,Thank you for taking the time to rate our hotel. We value all feedback from our guests, and we're sorry to see that your experience fell short of your expectations. We would appreciate any additional comments or details you can provide about your stay to help us improve our services and facilities.We hope that you will consider staying with us again in the future, as we would like to have the opportunity to provide you with a better experience.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 12일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Adan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 12일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Adan

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for price and location
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Hi Adan,Thank you for sharing your positive feedback regarding our hotel's price and location. We're delighted to hear that you found value in your stay. If there's anything specific you appreciated or if there are areas where we can further enhance your experience, please feel free to let us know. We look forward to welcoming you back and ensuring your continued satisfaction. Best Regards,Howard Johnson Hotel CircleCustomer Care Team

2/10 - 너무 별로예요

Diana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Hi Diana,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

6/10 - 괜찮아요

Linda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and bathroom were not clean. There were footprints on the headboard, the toilet seat was broken, the bathroom vent didn’t work, the floor was dirty and we had to wait to check in because the person working the front desk was on the phone in another room. Had to ring bell 3 times for him to come out.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Hi Linda,We deeply regret to learn about the cleanliness issues and service lapses you encountered during your stay. Your feedback is genuinely appreciated as it helps us address areas that need improvement. Please accept our sincere apologies for the footprints on the headboard, the broken toilet seat, non-functional bathroom vent, and the inconvenience at the front desk. Rest assured, we are taking immediate action to rectify these issues and enhance our overall service quality. Your concerns will be shared with the respective teams to prevent a recurrence. We understand the importance of a clean and welcoming environment, and we are committed to ensuring your next stay exceeds your expectations. If you decide to give us another chance, we would be grateful for the opportunity to provide you with a more positive and enjoyable experience.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

10/10 - 훌륭해요

Shengnan

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 1일
Dear Shengnan, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Howard Johnson Hotel CircleCustomer Care Team

6/10 - 괜찮아요

Donald

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Needs some updates and repairs
The phone in the room didn’t work when I tried to call the front desk. The bathroom door had damage. The pillows were small. I’m glad I brought my own. Bathroom outlet was not working. I well say the room was clean. I was worried at first after reading some reviews.
2023년 12월에 1박 숙박함
답변 제공: FD 님, 2023년 12월 29일
Thank you for your feedback. we will work on it.

4/10 - 별로예요

imo eric

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pesimo
Muy mal servicio el hotel muy descuidado no habia desayuno sucio
2023년 12월에 1박 숙박함
답변 제공: FD 님, 2023년 12월 29일
querido invitado,Gracias por compartir tu reseña, podemos entender tu frustración. Informamos durante dos años a todos nuestros socios externos para que eliminaran la opción de desayuno de sus sitios web. lamentablemente no lo están haciendo. lo sentimos por eso.

2/10 - 너무 별로예요

JJ

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 30일
Hi JJ,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you only rated us two stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

2/10 - 너무 별로예요

Michael

2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 23일
Dear Michael, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Howard Johnson Hotel CircleCustomer Care Team

8/10 - 좋아요

Chelsiann

2023년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 23일
Dear Chelsiann, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Howard Johnson Hotel CircleCustomer Care Team

2/10 - 너무 별로예요

VANNA

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Towels to old , no hair dryer replacement when report, water too slows on shower . After I used towels my body ache.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 23일
Dear guest, we sincerely apologize for the issues you experienced during your stay. It's disheartening to hear that the towels were not up to our usual standards, and we regret the inconvenience caused by the lack of a hair dryer replacement and the slow water flow in the shower. Your comfort and satisfaction are our top priorities, and we will certainly share these concerns with our housekeeping and maintenance teams to ensure that we maintain the highest standards of cleanliness and functionality for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant stay in the future. If there's anything specific you'd like us to handle or any other suggestions you have, please don't hesitate to let us know.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

2/10 - 너무 별로예요

Madonna K

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel ive ever stayed at
Worst hotel ive ever stayed at. Everything was broken and the maintenance of the room and things were fixed very diy and not by professional maintenance. It was dirty and outside were shoes and trash laying around. It was loud from the traffic driving by. Was way over priced and i should have gotten a refund honestly.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very Sad!
We have stayed at this facility a few years ago with no problems. This visit was terrible. The room had not been cleaned. After an hour was able to get it cleaned which was mediocre. Had no Kleenex or bath soap. Had to go get from staff member. Person working front desk was not friendly and not helpful. No customer service. Bed was comfortable and nice TV. The property needs maintenance. Will not stay there again.
2023년 12월에 2박 숙박함
답변 제공: Nani 님, 2023년 12월 15일
Your feedback is invaluable to us, and we appreciate you taking the time to bring these issues to our attention. Please know that we take your concerns seriously, and we are actively working to address the shortcomings you experienced. Rest assured that we will be taking steps to ensure that the lapses in service and cleanliness are thoroughly addressed and corrected.

2/10 - 너무 별로예요

Randy

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Nani 님, 2023년 12월 15일
Thank you for taking the time to rating regarding your recent experience at our property. We genuinely appreciate your input as it helps us in our continuous efforts to enhance our services.To further improve and better meet your expectations, we kindly request you to share any specific areas or aspects of our service that you believe could be enhanced. Your valuable insights will serve as a vital resource as we strive to develop and provide an even better experience for our guests.

10/10 - 훌륭해요

Joon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 14일
Hi Joon,Your 5/5 rating made our day! We're grateful for your positive feedback and delighted that you had an excellent stay. If there's anything specific you enjoyed or if you have preferences for future visits, please let us know. We value your satisfaction and look forward to exceeding your expectations again.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

4/10 - 별로예요

Sandra

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Nani 님, 2023년 12월 15일
Thank you for taking the time to rating regarding your recent experience at our property. We genuinely appreciate your input as it helps us in our continuous efforts to enhance our services.To further improve and better meet your expectations, we kindly request you to share any specific areas or aspects of our service that you believe could be enhanced. Your valuable insights will serve as a vital resource as we strive to develop and provide an even better experience for our guests.Thank you,

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was broken down and old.
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 14일
Dear Jason,We sincerely apologize for the disappointment you experienced during your recent stay. Our goal is to provide a comfortable and enjoyable experience for our guests, and we regret that we fell short during your visit. Your feedback is crucial, and we will be conducting a thorough inspection of the room you stayed in to address any necessary repairs or updates. Please know that we take your comments seriously, and we appreciate your honesty. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more satisfying stay.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

2/10 - 너무 별로예요

Javier

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
False advertisement, the rooms are nowhere near what the pictures look like it was so dirty ugly
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Hi Javier,Thank you for sharing your feedback, and we're sincerely sorry to hear about your dissatisfaction with cleanliness, staff and service, property conditions and facilities, and room comfort during your stay. This does not align with our usual standards, and we apologize for any inconvenience you experienced. Your concerns will be thoroughly addressed with our team to ensure improvements are made. If there are specific details or preferences you'd like to share for your future stays, please feel free to let us know. We value your input and hope to have the opportunity to regain your trust on a future visit.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Hi Ana,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Howard Johnson Hotel CircleCustomer Care Team

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Hi David,We appreciate you sharing your feedback, and we are genuinely sorry to hear about your dissatisfaction with cleanliness, staff and service, as well as property conditions and facilities during your stay. This is not reflective of our usual standards, and we apologize for any inconvenience caused. Your concerns will be thoroughly addressed with our team to ensure improvements are made. If there are specific details or preferences you'd like to share for your future stays, please feel free to let us know. We value your input and hope to have the opportunity to provide a more positive experience on a future visit.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

10/10 - 훌륭해요

JORGE

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 12일
Hi JORGE,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Howard Johnson Hotel CircleCustomer Care Team

6/10 - 괜찮아요

Kegan

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Hi Kegan,Thank you for taking the time to leave us your feedback about your recent stay at our hotel. While we are glad to see that you rated us 3 out of 5 stars, we would like to apologize for any areas where we fell short of your expectations. If you have any specific feedback about what we could have done better, we would appreciate hearing it so that we can improve and provide a better experience for future guests. We hope that you will give us another chance to exceed your expectations on your next visit. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

2/10 - 너무 별로예요

Chris

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This property really should be removed from your list of options. Everything was broken in our room from the smoke alarm to the television. It’s unsafe and totally unclean
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Hi Chris,We're deeply troubled to hear about the unacceptable conditions you encountered during your stay. Our utmost priority is ensuring a safe and comfortable environment for all our guests, and we sincerely apologize for falling short in meeting these expectations. Your concerns about the room's condition, cleanliness, and the functionality of amenities are genuinely alarming, and we're taking immediate steps to rectify these issues. We're committed to addressing the maintenance problems and enhancing our cleanliness standards to prevent any recurrence. Your feedback is invaluable, and we'd appreciate the opportunity to make things right for you on your next visit!Best Regards,Howard Johnson Hotel CircleCustomer Care Team

2/10 - 너무 별로예요

Madelyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 20일
Hi Madelyn,I'm sorry to hear that your experience with cleanliness, staff, service, and room comfort didn't meet your expectations during your stay. Your feedback is crucial for us to improve our standards and ensure a better experience for our guests. I'd like to assure you that I'll personally address these concerns with the respective teams to rectify the issues you encountered. If there's anything specific you'd like to share or if there are ways we can make your next visit more comfortable, please feel free to let us know. We value your input and hope to have the opportunity to provide you with a much-improved experience in the future.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend trip
Had a really awesome time, the room was really clean, the guy who checked me in was really cool. The location for the party we had was close. All in all a really nice place to spend a weekend. And for the price not to bad compared to the others. We’ll be back soon.
2023년 11월에 2박 숙박함
답변 제공: Nani 님, 2023년 11월 13일
Dear Guest, Thanks for staying with us. We appreciate your valuable feedback!, we are so happy to look forward to accommodate at our hotel again.

2/10 - 너무 별로예요

Valeria

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Horrible
Horroible service
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 3일
Dear Valeria,We're truly sorry to hear about your negative experience at our hotel. It's disheartening to learn that you found our service to be horrible and that you were dissatisfied with the cleanliness, staff, and room comfort. This is certainly not the impression we aim to leave on our guests, and we apologize for any inconvenience you may have encountered during your stay. We take your feedback seriously and will use it to improve our services and ensure that such issues do not occur in the future. Please know that your comfort and satisfaction are of utmost importance to us, and we appreciate your candid comments. If you would be willing to provide us with more details about your stay, it would be helpful for us to better understand and address the specific issues you encountered. We value your input, and we're committed to making improvements. Once again, we apologize for falling short of your expectations, and we hope you might consider giving us another chance to provide you with a more positive experience in the future.Best Regards,Howard Johnson Hotel CircleCustomer Care Team

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 26일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team