레스토랑

아단테 호텔 여행 후기

3 out of 5
아단테 호텔
610 Geary St, San Francisco, CA

이용 후기

6.2
평점 10 - 훌륭해요. 997개 이용 후기 중 91개" "
평점 8 - 좋아요. 997개 이용 후기 중 312개" "
평점 6 - 괜찮아요. 997개 이용 후기 중 294개" "
평점 4 - 별로예요. 997개 이용 후기 중 177개" "
평점 2 - 너무 별로예요. 997개 이용 후기 중 123개" "

6.6/10

청결 상태

6.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

Kyungah

가족 여행
별로예요: 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 4일
Dear Kyungah, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

8/10 - 좋아요

Yeeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굳굳 가성비 좋아욤
방 공기가 좀 답답하긴 한데 주변에 마트도 있고 가격도 괜찮았어욤
2019년 10월에 1박 숙박함
답변 제공: suraj 님, 2019년 10월 15일
dear valued guest thank you for your auspicious words.we would definately do better on your next stay.thank you for choosing adante hotel.

8/10 - 좋아요

sooyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 3박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 4일
Dear Sooyoung, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

4/10 - 별로예요

jinbae

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
사진과는 전혀다른느낌 가격대비 시설이 만족스럽지못합니다.
2019년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 13일
Dear Jinbae, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
사진보다도 생각보다도 많이 오래됐네요~~ 침대도 푹 꺼져있어서 불편했고, 방도 좁고, 조식도 몇가지 없음에 놀랐고요~ 유니온 스퀘어랑 가까운 부분은 괜찮네요
2019년 1월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2019년 3월 5일
Dear Guest, Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do, but we hope to have an opportunity to change your impression of our property on a future stay. Kind regards, Customer Care Team

8/10 - 좋아요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
반반
위치는 유니온까지 걷기좋아요 허나 도심이라 노숙자가많아 큰길로 다니시거나 해떠있을때 다니시는것이 좋을것같습니다 호털은100년이 넘은건물이라그런지 낡고 냄새가 조금나기는하지만 침대는 좋은편입니다 근데 수건에 나는 세제냄새가 좋진않아요 주차는 호텔 옆건물에 자가파킹은 1박에30불입니다

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
방이 상당히 좁습니다. 침대와 베게는 좋은 편인데, 주변 공간이 너무 좁아서 다니기 쉽지 않아요. 욕조도 물구멍의 마개가 없어서 샤워만 가능합니다.

2/10 - 너무 별로예요

태희

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really Think again and search again
One of the worst place I have ever slept in. I've travelled many countries and stayed in hundreds of hotels. I have stayed in mostly hostels and not expensive hotels. But this one was worst. Very Very Smelly. Terrible smell. Beds, Mirror, Wall, everything in the room was not right. Staff not friendly and not helpful at all. I haven't stayed in other hotels in SF but if there is not alternative. I won't visit SF ever again. Not worth it.
2017년 9월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 3박 숙박함

8/10 - 좋아요

beomil

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 4박 숙박함

8/10 - 좋아요

Seunghee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
관광지로 이동이 편리한 호텔
위치도 시설도 모두 만족입니다^^

6/10 - 괜찮아요

HYEMIN

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
번화가 근처 저렴한 호텔
도시의 번화가와 인접해있고 교통, 쇼핑 등 위치가 좋습니다. 객실 상태도 양호한 편입니다. 다만 주변 지역이 혼자 이동하기에 위험해보입니다. 숙소 주변에 홈리스들이 많으니 저녁시간 이동은 삼가해야할 것 입미자.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
냉난방만 현대화 되면 좋겠습니다
룸메이드의 방 정리가 맘에 들었습니다. 번화가와 가까워서 좋았습니다만 번화가 반대쪽으로 나가면 위험해 보였습니다. 안전과 위험지역의 경계에 위치한거 같네요. 아침식사 제공해줘서 좋았습니다. 에어컨은 없고 난방은 라디에이터인데 밤에 켜면 소리가 많이나서 켜고 자진 못했습니다. 방이 다서 춥네요. 방음은 잘 되지 않는듯 합니다. 냉난방시스템이 현대화 된다면 다시 방문할 의향이 있습니다. 그래도 해당 위치에 이정도 가격이면 저렴한듯

8/10 - 좋아요

SANGSEOK

좋아요: 직원 및 서비스

6/10 - 괜찮아요

실제 이용하신 고객

2020년 1월에 6박 숙박함
답변 제공: Guest Experience Team 님, 2020년 8월 10일
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

6/10 - 괜찮아요

Ramon

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cockroach
It was all ok until my friend pointed out a very large cockroach dead on the bathroom floor
2020년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 4월 28일
Hi Ramon, Thank you for your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards on this occasion. The property is serviced regularly by pest control, and we have procedures in place related to our pest policy that should have prevented the possible roach you discovered, so your comments are surprising. Nevertheless, we have taken your feedback on board, and we will have our pest-control partners carry out a full review of our facility to ensure the issue has been comprehensively dealt with at this point. We sincerely hope that this issue has not put you off staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Kind regards, Customer Care Team

8/10 - 좋아요

JULIO

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I need my Money (deposit)
It was a little expensive for the little room i got , plus the parking lot 40 bucks. And i still dont get my 100 dollars deposit back .almost 5 days ago
2020년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 4월 23일
Hi Julio, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had a good night's sleep at our property. Your comment about our room rate and the parking fee is duly noted. At Adante, our aim is to deliver a superior experience at a great price. Our guests usually find our pricing competitive as we do monitor prices in the area to try and keep our room rates reasonable for our guests. However, during certain times of the year, due to higher demand, prices do tend to increase in the area. We also want you to know that although we are located in a highly desirable area, we offer convenient parking to our guests for a small fee. It is our conscious effort to keep our rates highly competitive as compared to other hotels nearby, and, in many cases, our parking rates are 30% lower than the hotels a block away. We are sorry to hear that you are still waiting for your deposit to be refunded to you. Please note that it can take some banks a few days to release the money into the client's account. Unfortunately, we, the hotel, do not have the means to speed this process up. If your money is not returned over the next couple of days, please feel free to contact us again, and we will be happy to assist you with the resolution of this matter or anything else we can do to help. Kind regards, Customer Care Team

4/10 - 별로예요

JAIME

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 25일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room was quite noisy (next to the street on the 2nd level) and not cleaned properly.
2020년 3월에 1박 숙박함

8/10 - 좋아요

Fruzsina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 13일
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

10/10 - 훌륭해요

Florencia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 13일
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

6/10 - 괜찮아요

Latonya

2020년 3월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 4월 30일
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Breakfast was terrible it's an old property that has been adapted rather than a made hotel. It was ok but dissapointing
2020년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 9일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We do, as you rightly point out, occupy an older building, but we feel this adds to our charm. Nevertheless, we have noted your feedback, and we will see what we can do about having some updates to the property soon. We apologize for the disappointment you describe with breakfast. We do review our breakfast offering regularly, and we will take your input into consideration when next doing so. We sincerely hope that these aspects of your visit will not deter you from staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area. Kind regards, Customer Care Team

8/10 - 좋아요

JRC

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Room was clean, but "desk" was 2-feet from the edge of the bed, not enough room for a chair. Breakfast was plastic wrapped danishes, coffee, cereal, yogurt, apples/bananas. Close to shopping/restaurants of Union Square. Area is loud in the morning due to construction (not the hotel's fault). Homeless are right outside the front door.
2020년 2월에 5박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 5일
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad that you found the room clean and it's nice to read that our proximity to Union Square suited you. Your observations about the desk and our breakfast have been duly noted, and we apologize if our breakfast fell short of your expectations. We do review our breakfast selection regularly, and we will take your feedback into consideration when next doing so. We have also noted your comment about homeless people. San Francisco is home to a large homeless but harmless population that is present across all the busy areas of the city. Unfortunately, we have no control over them being outside the hotel, and we are sorry if their presence was somewhat disconcerting for you. We trust that the positives of your stay outweighed the limitations, and we hope to welcome you back when you return to San Francisco. Kind regards, Customer Care Team

8/10 - 좋아요

Niege

2020년 2월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
there was an unappealing aroma in the hallways and in the room itself.
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 28일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the issue you describe with the odor. At Adante, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel, and our housekeeping team cleans, sanitizes, and inspects every room to ensure it is ready for incoming guests, so it is strange that this happened. Your comfort and satisfaction are of the utmost importance to us, and we have taken your feedback on board for the betterment of the guest experience. We will also see to it that our team does a better job of airing out the rooms and hallways moving forward. We sincerely hope that this aspect of your visit will not deter you from staying with us again. We look forward to an opportunity to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Kind regards, Customer Care Team

10/10 - 훌륭해요

Jazmin 님, California

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location, continental breakfast was good. Very clean and identical to the pictures
2020년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 24일
Hey Jazmin, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We are glad that our location suited you, and it's nice to read that you found our accommodation clean and true to the pictures. We are also pleased to hear that our continental breakfast was to your liking and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Kind regards, Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 17일
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

6/10 - 괜찮아요

Brian

출장 여행
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 16일
Hey Brian, Thank you for taking the time to review your stay with us. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall stay was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit an enjoyable one for you. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area. Kind regards, Customer Care Team

4/10 - 별로예요

Lawrence

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 14일
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards, Customer Care Team

4/10 - 별로예요

Lawrence

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 13일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

6/10 - 괜찮아요

Barbara

출장 여행
좋아요: 직원 및 서비스
The hotel was a bit small. The front desk staff was convival and informative. I suggest you park your car yourself rather than use the valet service. It's cheaper and convenient.
2020년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 14일
Hey Barbara, Thank you for choosing to stay with us and letting us know that you found our front desk personnel friendly and informative. We appreciate it. While it sounds like your overall stay was satisfactory, we really would have wanted you to love your time with us. We apologize for the aspects of your visit that did not impress you, and we sincerely hope that they will not deter you from staying with us again. We look forward to an opportunity to welcome you back and delight you with a superior experience during your next trip to the area. Kind regards, Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
部屋にもよると思いますが、泊まった部屋では火災報知器が天井から垂れ下がっていて、水道が詰まって洗面台に水が溜まり、シャワーがほとんど出ないと言った部屋でした。 掃除についてはほとんど問題なかったものの、7日間泊まって1日だけ鉄サビがバスタブに溜まっていました。 海外での宿泊経験は多くないですが、正直あまりお勧めできないです。
2020년 1월에 6박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 7일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 6일
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

8/10 - 좋아요

Seth

좋아요: 청결 상태, 객실의 편안함
Downtown Location
There is no parking on site, there is a spot next door that does $30 overnight parking but you cannot move your car in and out; bring some Uber money. The elevator is kind of sketch too, super creaky and wobbly. The room was really nice and we spent most of the time there, nice large bed, decent size TV, and we got a room with a two person jacuzzi tub. The breakfast was okay, nothing special. Overall 3/5, would stay again.
2020년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 31일
Hey Seth, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked the room and the size of the bed and the TV and we hope our two-person jacuzzi tub suited you. At Adante, we always welcome constructive feedback as this allows us the opportunity to improve upon the guest experience continually. We apologize for the issues you describe with parking and the elevator. Please know that we are located in a highly desirable area with limited parking availability, so for the convenience of our guests, we facilitate a valet parking service at this parking garage, which our guests may use if they wish. We also, as a matter of course, advise our guests of other local parking facilities when asked. Your comment about breakfast is duly noted. We do review our breakfast selection regularly, and we will take your feedback into consideration when next doing so. We appreciate you telling us that you will stay with us again and we look forward to having you back soon for a superior experience during your next trip to the area. Kind regards, Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

2020년 1월에 4박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 26일
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and everything was in order. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Kind regards, Customer Care Team

6/10 - 괜찮아요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Great location. Reasonably priced, but you get what you pay for. Very small room in an old building. Would we stay there again? Probably. San Francisco’s hotels are very expensive, and this one was cheaper but still met all our needs.
2019년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 22일
Hey Daniel, Thank you for choosing to stay with us and letting us know that our location and reasonable room rates suited you. We appreciate it. While it sounds like your overall stay was satisfactory, we really would have wanted you to love your time with us. Your comment about our facility is duly noted. We do, as you rightly point out, occupy an older building, but we feel this adds to our charm. We are sorry to hear that you didn't have the space you wanted in your room. Please know that we have a variety of rooms available and in a range of sizes. If you were to consider staying with us again, we would be happy to assist you with the room type that might suit you the best in terms of size. We sincerely hope that you will give us an opportunity to welcome you back and delight you with the top-notch stay that the vast majority of our guests usually have with us. Kind regards, Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
2020년 1월에 5박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 20일
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

8/10 - 좋아요

Tanya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 15일
Hey Tanya, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and everything was in order. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Kind regards, Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설
The hotel is too old. Need a face lift, inside and outside.
2020년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 13일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. Your comment about our facility is duly noted. We do, as you rightly point out, occupy an older building, but we feel this adds to our charm. Nevertheless, we have taken your feedback on board, and we will see what we can do about having some updates to the property soon. We sincerely hope that this aspect of your visit will not deter you from staying with us again. We look forward to an opportunity to welcome you back and delight you with the top-notch stay that the vast majority of our guests usually have with us. Kind regards, Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Room was so small that you could open your suitcase only on bed. There was no room to put it open anywhere else. There was so small place from bed to bathroom that only one person could walk other had to be on bed. Breakfast? You can't call that breakfast! Recomendation is to avoid.
2020년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 12일
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont do it
Old hotel. Rooms much smaller than advertised. Bad Service. $70night parking Fee. In a dirty area of downtown. Breakfast is laughable. Worst hotel I've ever stayed in.
2019년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 9일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We do, as you rightly point out, occupy an older building, but we feel this adds to our charm. Your feedback about the size of the rooms is duly noted. Please know that we have a variety of rooms available and in a range of sizes. If you were to consider staying with us again, we would be happy to assist you with the room type that might suit you the best in terms of size. We are sorry that our parking fee did not suit you. We are located in a highly desirable area, but we do offer convenient parking to our guests for a small fee. It is our conscious effort to keep our rates highly competitive and, in many cases, our parking rates are 30% lower than the other hotels a block away. Please accept our sincere apologies for the disappointment you describe with our location, breakfast and service. Your comfort and satisfaction are of the utmost importance to us, and we have taken all your comments on board for the betterment of the guest experience. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have another chance to change your perception and delight you with the top-notch stay that the vast majority of our guests usually have with us. Kind regards, Customer Care Team

6/10 - 괜찮아요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It is too small and the corridor of hotel smells bad. They provide terrible breakfast with no breads. Only oatmeal, yogurt, banana, horrible cereal, processed waffle. The only excelente is coffee that is all and the bedrooms are clean.
2019년 12월에 5박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 3일
Hi Ana, Thank you for choosing to stay with us. We appreciate you telling us that you found the rooms clean and it's nice to know that our coffee was to your liking. At Adante, our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize for the aspects of your visit that marred a part of your stay with us. We take upkeep and cleanliness very seriously, and our staff generally does a great job when it comes to maintaining our facility, so it is strange to learn about the issue you describe with the corridor. We are also sorry that our breakfast fell short of your expectation. We do review our breakfast selection regularly, and we will take your feedback into consideration when next doing so. We hope to earn your business on future travels so that we can delight you with our exceptional level of service and continuous improvement. Kind regards, Customer Care Team

8/10 - 좋아요

Jacob

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 3일
Hey Jacob, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and everything was in order. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Kind regards, Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 객실의 편안함
Was fine but wouldn't recommend
1) I had emailed the gen manager & asked if he had adjoining rooms (rooms connected w/ a door) since I was coming there with my 2 young sons. He replied that he did and that I could make the res & he would arrange that we would be in adjoining rooms. When we got there, they were just rooms next to each other. What?! He thought I was asking if his hotel had rooms that were next to each other? Isnt that what a hotel is?!? 2) Plus walls are paper thin. The guy next to us was snoring so loudly that I could hear him through the wall and it woke BOTH my husband and I up. My husband even snores and it woke me up.
2019년 12월에 5박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 4일
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

6/10 - 괜찮아요

Sara

2019년 12월에 1박 숙박함

8/10 - 좋아요

ANNA MARIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 3일
Dear Anna, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 - 좋아요

Albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 12월 30일
Hey Albert, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and everything was in order. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Kind regards, Customer Care Team