외관

홀리데이 인 익스프레스 샌프란시스코 에어포트 사우스, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 426개" "
평점 8 - 좋아요. 1007개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 135개" "
평점 4 - 별로예요. 1007개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 74개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Kee Jeong

2022년 12월에 1박 숙박함
답변 제공: suzan 님, 2023년 1월 8일
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 7박 숙박함
답변 제공: Noli 님, 2020년 3월 10일
Many thanks for the positive rating! looking forward to having you on your next stay!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Leila 님, 2020년 1월 25일
Hello, Thank you for staying with us and sharing a review.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: Djhoana Toledo 님, 2019년 8월 21일
Wow! We hope you had a great stay and we can't wait to see you i your next trip. Sincerely, Djhoana Toledo Guest Services Manager

8/10 - 좋아요

JIHWAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙소위치
공항이 가깝다
2019년 7월에 1박 숙박함
답변 제공: Djhoana Toledo 님, 2019년 8월 2일
Hi Jihwan, Thank you for your review of our hotel. We are glad to hear you liked our location close to the airport. Again thank you for staying with us and we hope you will try us again. Sincerely, Djhoana Toledo Guest Services Manager

10/10 - 훌륭해요

Charlene 님, Las Vegas

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing and so helpful. Breakfast every morning wax great!
2024년 3월에 3박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 24일
Dear Charlene,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

Derrick

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the view of the water! The breakfast was good too!
2024년 3월에 2박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 22일
Dear Derrick,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed here the night before an early flight and it was a great choice. Front desk person was incredibly nice and helpful. Room was quiet, clean and bed comfy. It’s not a super luxurious choice but can’t beat it for the money.
2024년 3월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 21일
Dear Timothy,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

Lifeng

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient shuttle service to SFO and friendly staff, great breakfasts !
2024년 3월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 17일
Dear Lifeng,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

Trini

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 26일
Dear Trini,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

8/10 - 좋아요

victor

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 16일
Dear Victor,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

2/10 - 너무 별로예요

Mohammad Rafi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My wife’s car got vandalized they broke the window and, stole my wife’s belongings which costed us $700
2024년 3월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 14일
Dear Mohammad Rafi,Pease accept my sincere apologies for the car incident you encountered. We advise guests as well as posted signs not to leave any valuables in their vehicles to avoid break in which has increased lately in major cities like ours.I hope you were able to contact Burlingame police which is aware of the issue and doing their best to prevent these incidents. Again, please accept my sincerest apologies and we hope to seeing you again soon.

10/10 - 훌륭해요

AUNG 님, SACRAMENTO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 15일
Dear Aung,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

Hector

연인과의 여행
Excellent
2024년 3월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 14일
Dear Hector,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. It is guests like you that keep us going in the right direction.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

Anthony 님, Whitehall

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here once or twice a year for a week for work and never have issues… staff is nice… only issue is noise from planes at all hours landing and taking off but easy fix just ask for a none bay view room and it’s a lot quieter
2024년 2월에 6박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 5일
Dear Anthony,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. It is guests like you that keep us going in the right direction.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

4/10 - 별로예요

violette

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
How is it that you have to pay $25 for parking? and room smells bad
2024년 3월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 5일
Dear Violette,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations and for any confusion with the parking charges. The charges are posted on our website, and I am sorry that you have missed it.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 - 좋아요

Sergio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall was good experience. Room had a funny smell.
2024년 2월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 5일
Dear Sergio,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

Maria

2024년 2월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 21일
Dear Maria,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

8/10 - 좋아요

Julio

좋아요: 숙박 시설 상태 및 시설
I did not like the ground level view it was not very appealing.
2024년 2월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 2월 20일
Dear Julio,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We sincerely apologize that the room location was not up to your standards.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

Kangli

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is decent. They have free breakfast and shuttle. Also very close to the airport.
2024년 2월에 2박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 3월 14일
Dear Kangli,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 - 훌륭해요

kuvar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very smooth check in , convenient access, clean & safe environment…
2024년 2월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 2월 11일
Dear Kuvar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words and to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

2/10 - 너무 별로예요

Suzanne

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This particular hotel was old, dingy, and the rooms smelled terrible. Not cigarette smell just dirty old carpet. The hotel was so dingy that I immediately put my suitcase in the shower and did not leave any pockets open for fear of "bugs" climbing into the suitcase. Also, there was someone screaming their head off until the wee hours of the morning. And I mean screaming like in pain. I would have called the front desk but I could not tell if it was on the same floor, above me, or below me.
2024년 2월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 2월 5일
Dear Suzanne,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. I communicated your comments to our Housekeeping team and we hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

6/10 - 괜찮아요

Cameron

좋아요: 직원 및 서비스
Excellent customer service. Only downsides was the room had a bad odor.
2024년 2월에 2박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 2월 5일
Dear Cameron,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. I communicated your comments to our Housekeeping team and we hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 - 훌륭해요

WILLIAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 1월 31일
Dear William,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

6/10 - 괜찮아요

Sarita

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Multiple things in the rooms were not functioning well…. Would not recommend this place for the price
2024년 1월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 1월 11일
Dear Sarita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

6/10 - 괜찮아요

Christopher

2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 1월 29일
Dear Christopher,Dear Sarita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. Can you kindly provide some comments on the reasons behind your scoring. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 - 훌륭해요

Jose

2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 29일
Dear Jose,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Unacceptable
Front desk service was not efficient nor friendly. The housekeepers came knocking before 8am when check out time was not time till 12pm. Woke us up which turned out to be a bad day. Have not received my money back that they charged for incidentals. Unacceptable.
2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 19일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 - 훌륭해요

Erica

2023년 12월에 3박 숙박함
답변 제공: Moustafa Blaih 님, 2024년 1월 7일
Dear Erica,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 - 훌륭해요

Waldemar

출장 여행
2023년 12월에 5박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 17일
Dear Waldemar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 - 훌륭해요

Gamaliel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 15일
Dear Gamaliel,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 - 훌륭해요

Daisuke

2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 16일
Dear Daisuke,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We shared your kind words with our team and we are extremely excited and mostly humbled by your feedback. It is guests like you that makes our job worthwhile.We know you have a choice and we are grateful that you made us your place of choice and home away from home. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

2/10 - 너무 별로예요

Paul Eric

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Noise problem
Noise problem. Belligerent guest in a room down the hall from my room. Staff was much too slow in kicking this person out of the hotel. Late night noise/altercation was so loud it was heard by hotel staff at front desk for more than an hour! I've asked for full refund.
2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 12일
Dear Paul Eric,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 - 훌륭해요

Grace

2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 9일
Dear Grace,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 - 훌륭해요

Tiffany

2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 9일
Dear Tiffany,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Viaje en familia, cerca del aeropuerto, no utilizaré el transporte hacia el aeropuerto por lo cual no puedo evaluar , llegue tarde por lo que no he visto los alrededores para poder evaluar. Hasta ahora todo va bien , personal del check inn amable. Solo pasaré una noche ya que mi vuelo sale temprano por lo que encuentro su ubicación perfecta .
2023년 12월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 9일
Dear Brenda,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

4/10 - 별로예요

Shawn

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The place itself was nice and the staff was great, unfortunately there were cockroaches in our room. We were moved to a different room, and again it had cockroaches.
2023년 11월에 2박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 5일
Dear Shawn,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. Please accept my sincerest apologies for the roach incident. Please know that we use a reputable Peet control company on a monthly basis to maintain our rooms pest free. I am disappointed that we failed in your case.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 - 훌륭해요

ABDULLA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and client service.
2023년 11월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 11월 28일
Dear Abdulla,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that make our jobs worthwhile.Please come back and see us again soon in the near future.

6/10 - 괜찮아요

Liuand

2023년 11월에 5박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 17일
Dear Liuand,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. Would you kindly provide us with some comments on the reason behind your scoring.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 - 훌륭해요

Jean Pajar

2023년 11월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 16일
Dear Jean Pajar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 - 너무 별로예요

Reita

별로예요: 직원 및 서비스
Tub was clogged. Heating in room was weak, froze all night, Wi-Fi was weak in room. Complained about tub and heating and was told engineering would show up and that never happened.
2023년 11월에 2박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 11월 23일
Dear Reita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your stay was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me

10/10 - 훌륭해요

Cheng Kang

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 11월 21일
Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 - 훌륭해요

Sandra

2023년 11월에 2박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 11월 21일
Dear Sandra,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 - 너무 별로예요

Donald

2023년 11월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 9일
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 - 훌륭해요

Cesar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall the stay was good and room was clean. The ac didn’t work and the bed wasn’t a king size like I selected. It was a queen size
2023년 11월에 2박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 11월 18일
Dear Cesar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay.My sincerest apologies for the confusion with the bed type and the AC issue.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 - 너무 별로예요

Lakenya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 2일
Dear Lakenya,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your stay was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a nice clean room and the breakfast was excellent
2023년 11월에 3박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 11월 16일
Dear Michael,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that make our jobs worthwhile.Please come back and see us again soon in the near future.

10/10 - 훌륭해요

David

2023년 11월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 9일
Dear David,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 - 너무 별로예요

vladimir

2023년 11월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 12월 9일
Dear Vladimir,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations.We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 - 훌륭해요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to our needs and great staff and facilities.
2023년 11월에 1박 숙박함
답변 제공: Moustafa Blaih 님, 2023년 11월 14일
Dear Gerald,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.