내부 입구

호텔 오라 SFO 여행 후기

3 out of 5
호텔 오라 SFO
190 El Camino Real, San Bruno, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1675개 이용 후기 중 982개" "
평점 8 - 좋아요. 1675개 이용 후기 중 479개" "
평점 6 - 괜찮아요. 1675개 이용 후기 중 139개" "
평점 4 - 별로예요. 1675개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1675개 이용 후기 중 25개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

HEEJIN

very close to SFO nice and huge room
2024년 1월에 2박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 1월 12일
Dear HEEJIN, We're delighted to hear that you enjoyed your stay, especially the proximity to SFO and the size of the room. If there's anything specific you loved about your experience or any suggestions you may have for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. Safe travels, and thank you for choosing our accommodations! Best Regards,Hotel Aura Management

4/10 - 별로예요

Young joo

별로예요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2023년 12월 12일
Dear Young,We would love to know how we could have improved your stay.  Once again, we are sorry for any inconvenience you faced.  Our goal at Hotel Aura is to provide the best lodging experience in Hotel Aura, and it looks like we failed to meet that mark.  It would be constructive if you could contact us and provide more context and feedback so we can improve. Best Regards,Hotel Aura Management

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place for business
Low pressure of water, humble breakfast. Except that everything is quite good. Especially l, frer parking is excellant. If I visit SFO once more for business, I will visit again.
2023년 11월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2023년 11월 23일
Dear Guest, Thank you for sharing your feedback about your stay. We're pleased to hear that overall, your experience was quite good, and you appreciated the excellent free parking. We apologize for the low water pressure and the humble breakfast. Your comments are valuable, and we will take them into consideration for improvements. If there's anything specific you loved about your stay or if there are ways we can make your future visits even better, please feel free to let us know. We appreciate your input and look forward to welcoming you back on your next visit to SFO for business! Best Regards,Hotel Aura Management

8/10 - 좋아요

JaePil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항 근처의 장점이 있는..
공항과 가깝고 호텔셔틀이 있어서 출발전 이용하기 편리함. 호텔앞이 살짝 오르막 도로앞라 조금 시끄럽고 206호는 AP하고 멀어서 그런 지 wifi 안됨. 조식은 시리얼, 빵, 요구르트, 커피, 쥬스, 작은사과 정도
2023년 7월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2023년 7월 25일
Dear JaePil,Thank you for sharing your thoughts about your stay at our hotel. We're glad to hear that you found the location convenient, especially with the airport shuttle service making it easy for you to access the airport before your departure.We apologize for any noise from the road and the inconvenience with the Wi-Fi in room 206. We'll take your feedback into account to improve the guest experience and ensure a more pleasant stay for all our guests.Regarding breakfast, we appreciate your comments about the offerings. Our aim is to provide a satisfying start to the day for our guests, and your feedback will help us to enhance the breakfast selection.Thank you for choosing our hotel for your stay, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Your feedback is valuable to us, and we value your patronage. Best Regards,Hotel Aura Management

6/10 - 괜찮아요

Eunju

So simple.
다음날 아침 일찍 공항에 가야해 가까워서 하루 묵었습니다. 그냥 심플하고 컨디션이 나쁘진않았지만 특유의 이상한 냄새가 나서 환기하고 적응하는데 조금 어려웠습니다. 근데 직원들도 친절하고 물어보는것들 자세히 알려주셨어요. 셔틀도 시간 맞춰서 잘 도착해 오고가는데 문제없었어요.
2023년 1월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2023년 1월 30일
Dear Eunju,It was an immense pleasure to host you at Hotel Aura, and we are thankful that you took the time to review your stay with us.  We are glad that you enjoyed your stay and that our staff members were able to provide you with a warm and welcoming atmosphere.  We will surely ask our housekeeping staff to get some alternative room freshener.  I hope you will give us another chance to serve you much better in the future. Best Regards,Hotel Aura Management

8/10 - 좋아요

Byoung

2023년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 1월 13일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - 별로예요

KIM

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
데스크 불친절
웟층 소음 너무 심하고 삐걱소리 말소리까지 들립니다. 컨디션도 별로지만 최악은 데스크 남성 체크아웃 하느라 키 반납 했더니 키를 집어 던졌어요. 다신 가고싶지 않습니다.
2022년 11월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2022년 11월 23일
Dear Kim,We are disappointed to learn that your stay with us did not meet your expectations.  I want to apologize for any noise you experienced during your stay personally. Our guests normally find our hotel to be nice and quiet. We hope you will give us another chance to show you an improved level of tranquility.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Jonghyeon

2022년 10월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2022년 10월 28일
Dear Jonghyeon,Wow, thanks a lot for the PERFECT SCORE!  We are thrilled to learn that you had a great experience staying with us at Hotel Aura. We would love to host you again on your next visit to San Bruno.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again! Best Regards,Hotel Aura Management

10/10 - 훌륭해요

YOUNGHAN

2022년 9월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2022년 9월 20일
Dear Younghan,Thank you so much for your All-star rating! We will share this with our team to let them know to keep up the amazing work.  We are glad to see that you had a wonderful stay at Hotel Aura.  We work tirelessly to ensure our guests experience the best hospitality in San Bruno.  Again, we are so glad you enjoyed your stay and would love to host you again.We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,Hotel Aura Management

6/10 - 괜찮아요

Jungkap

좋아요: 청결 상태, 직원 및 서비스
2022년 6월에 1박 숙박함

4/10 - 별로예요

Kit

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Andy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly front desk staff. Room was spacious and clean. Very close to the airport and San Bruno BART station. Overall excellent.
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 29일
Dear Andy,Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel. It's fantastic that you found our front desk staff friendly, and that you enjoyed the spacious and clean room. We're also glad that our convenient location near the airport and San Bruno BART station met your needs. We appreciate your kind words and hope to welcome you back again soon!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

sanders

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 29일
Dear Sanders,Thank you for your feedback! We're glad you enjoyed your stay. Feel free to let us know if you have any questions or if there's anything else we can assist you with. We hope to welcome you back again soon!Best Regards,Hotel Aura Management

6/10 - 괜찮아요

Szymon

연인과의 여행
Just like a few others on the block, only good for airport shuttle without paying the price tag of a real 3 or 4 star.
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 28일
Dear Szymon,We appreciate your feedback and apologize if your experience did not meet your expectations. We strive to provide value and quality service to all our guests, including convenient airport shuttle services. If there are specific areas we can improve, please let us know so we can address them accordingly.Thank you for staying with us, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or requests, please feel free to let us know.Best Regards,Hotel Aura Management

8/10 - 좋아요

Riho

2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 28일
Dear Riho,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Best Regards,Hotel Aura Management

6/10 - 괜찮아요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, comfortable bed, quiet. Shuttle service was inefficient. Breakfast was ok.
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 27일
Dear Wayne,We're delighted to hear that you found your room very clean and comfortable, with a quiet environment for a restful stay. However, we apologize for any inconvenience you experienced with our shuttle service. Your feedback is invaluable, and we will address this issue to improve our efficiency. Regarding breakfast, we appreciate your input, and we will work to enhance our offerings for a more satisfying experience. Thank you for staying with us, and we hope to have the opportunity to exceed your expectations in the future.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Sierra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location! And close to airport.
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 27일
Dear Sierra,We're thrilled you enjoyed our hotel's location, especially its proximity to the airport. Providing convenience for our guests is a top priority, and we're glad that our location met your needs. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Everything about this hotel was great except the airport shuttle - which didn't happen. Ended up walking a mile or so to find a taxi. The hotel is apologize and refunded me for the taxi.
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 27일
Dear Judith,We're pleased you enjoyed your overall experience at our hotel. However, we sincerely apologize for the inconvenience caused by the airport shuttle not being available as expected. Your feedback is important to us, and we're grateful for your understanding. We're glad that we could arrange a refund for your taxi fare, and we appreciate your patience and cooperation. Please know that we will address the issue with our shuttle service to ensure it operates smoothly in the future. Thank you for choosing to stay with us, and we hope to welcome you back for a more seamless experience next time.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Sawsan

가족 여행
좋아요: 편의 시설/서비스
Nice clean hotel!
2024년 5월에 2박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 24일
Dear Sawsan,Thank you for your kind words! We're delighted to hear that you found our hotel clean and inviting. Providing a comfortable and clean environment for our guests is one of our top priorities. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again in the future!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 24일
Dear Todd,We're pleased to hear you found value in your stay with us. Ensuring our guests receive great value for their money is important to us, and we're glad to know that we met your expectations. If there's anything else we can do to enhance your experience or if you have any feedback to share, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back again soon!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Siale

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff.
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 24일
Dear Siale,We're delighted to hear you had a positive experience with our staff during your stay. Providing friendly and welcoming service is a top priority for us, and we're glad to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your kind words and hope to welcome you back again in the future!Best Regards,Hotel Aura Management

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk is friendly. The room is clean. If you purchase a room through Expedia, they’re going to put you right next to the lobby
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 24일
Dear Daniel,We're glad to hear that you found our front desk team friendly and that you enjoyed a clean room during your stay. However, we are sorry if your room placement next to the lobby was not to your preference. We strive to accommodate guest requests whenever possible, so please don't hesitate to let us know your preferences for room location in the future. Your feedback is valuable to us, and we appreciate you choosing to stay with us. If there's anything else we can do to improve your experience, please feel free to reach out.Best Regards,Hotel Aura Management

8/10 - 좋아요

Louisie Caroline De

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel perto do aeroporto, domingo a noite paguei 30 dólares de táxi porque o serviço de transporte do hotel vai até 23:30. Cama, lencol e travesseiros bom. Café da manhã satisfatório. Recomendo para quem está em transito.
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 22일
Dear Louisie,Thank you for your detailed feedback! We're glad you found the bed, sheets, pillows, and breakfast to your satisfaction. We apologize for any inconvenience caused by the shuttle service hours. We appreciate your recommendation and look forward to welcoming you back for another stay. Safe travels!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Sawsan

Nice hotel, clean
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 22일
Dear Sawsan,Thank you for your feedback! We're glad to hear that you found our hotel clean and enjoyable. Your satisfaction is important to us, and we appreciate your kind words. If there's anything more we can do for you during your next stay, please let us know. We look forward to welcoming you back!Best Regards,Hotel Aura Management

8/10 - 좋아요

Abel 님, Grand Prairie

좋아요: 편의 시설/서비스
Location is nice
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 22일
Dear Abel,Thank you for your feedback! We're pleased to hear that you enjoyed our location. If there's anything else we can do to enhance your stay or if you have any additional comments, please feel free to share. We look forward to welcoming you back soon!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Shona

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were welcomed with a smile. The room was clean & comfortable. The beds were comfy. Unfortunately we had to leave for the airport before breakfast, so no comment there. It was nice to have coffee provided in the room
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 22일
Dear Shona,We're delighted to hear that you had a pleasant experience during your stay with us! Providing a warm welcome, clean and comfortable accommodations, and convenient amenities like in-room coffee are all part of our commitment to guest satisfaction. We're sorry you couldn't enjoy breakfast due to your early departure. We're glad you appreciated the coffee provided in your room. Thank you for choosing to stay with us, and we hope to welcome you back again in the future! If there's anything else we can assist you with, please let us know.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Wade

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 22일
Dear Wade,We're delighted to hear that you found our hotel clean and convenient! Providing a comfortable and hassle-free experience for our guests is our top priority. If there's anything else we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back again soon!Best Regards,Hotel Aura Management

6/10 - 괜찮아요

Ronny

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 22일
Dear Ronny,Thank you for rating your stay at Hotel Aura.  We hope to host you again for your next trip to Hotel Aura to serve you with a more comfortable stay and enhanced experience.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Blake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and convenient hotel!
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 15일
Dear Blake,We're delighted to hear that you found our hotel clean and convenient! Providing a comfortable and hassle-free stay for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards,Hotel Aura Management

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 15일
Dear Dennis,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Rashelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place will comeback again and super clean
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 14일
Dear Rashelle,We're delighted to hear that you found our place lovely and plan to return again! It's great to know that you also found it super clean. Providing a comfortable and welcoming environment for our guests is our priority, and we're glad we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 14일
Dear Mario,Thank You for the PERFECT SCORE rating on your experience! We are thrilled that you loved your stay and would love to host you again.Best Regards,Hotel Aura Management

8/10 - 좋아요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 14일
Dear Ricky,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Irina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 16일
Dear Irina,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

8/10 - 좋아요

carlos

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 14일
Dear Carlos,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Rob 님, San Diego

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff very friendly and welcoming
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 14일
Dear Rob,We're delighted that you found our staff very friendly and welcoming during your stay! Providing excellent service and a warm atmosphere for our guests is what we strive for, and we're glad our team made your experience enjoyable.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Joseph 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and spacious room
2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 14일
Dear Joseph,We're pleased you found your room clean and spacious during your stay with us! Providing a comfortable and welcoming environment for our guests is our priority, and we're glad we met your expectations in this regard.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

cristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
parking very small and hard to park the car.
2024년 4월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 9일
Dear Cristina,We're sorry for the trouble you had with our parking facilities. We understand that having limited space can make parking challenging, and we regret any frustration it may have caused during your stay.We'll take your feedback into consideration to see how we can improve the parking situation for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better accommodate you on your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely,Hotel Aura Management

10/10 - 훌륭해요

Yoshihiro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
朝食はとても良かった
2024년 4월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 8일
Dear Yoshihiro,We're delighted to hear that you enjoyed our breakfast! Providing a delicious and satisfying breakfast for our guests is important to us, and we're glad we met your expectations.If there's anything else we can do to make your stay even more enjoyable, please feel free to let us know. We look forward to welcoming you back for another great breakfast and stay!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Karen

2024년 5월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 28일
Dear Karen,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hotel Aura. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hotel Aura hotel soon!Best Regards,Hotel Aura Management

6/10 - 괜찮아요

Roseller

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The place is clean, quiet, accessible and friendly staff. There is no WIFI in this place. No internet connection.
2024년 4월에 3박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 7일
Dear Roseller,We're glad to hear that you found our hotel clean, quiet, accessible, and our staff friendly. Your satisfaction is our priority, and we apologize for any inconvenience caused by the lack of Wi-Fi. We'll work on addressing this issue to ensure a better experience for our guests in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for an improved stay.Best Regards,Hotel Aura Management

8/10 - 좋아요

Noyma

좋아요: 청결 상태, 직원 및 서비스
Easy access.
2024년 4월에 4박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 7일
Dear Noyma,We're pleased to hear that you found our hotel easy to access. Providing convenience for our guests is important to us. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay soon!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Frequent customer
2024년 5월에 2박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 7일
Dear Brian,We're so grateful for your loyalty as a frequent customer! It's always a pleasure to welcome you back. Thank you for choosing our hotel, and we look forward to continuing to provide you with excellent service and comfortable stays.Best Regards,Hotel Aura Management

8/10 - 좋아요

CHRISTY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice staff
2024년 2월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 6일
Dear Christy,We're glad to hear that you found our staff pleasant! Providing friendly and helpful service is important to us, and we appreciate you taking the time to recognize our team. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back again soon!Best Regards,Hotel Aura Management

6/10 - 괜찮아요

Norma

연인과의 여행
좋아요: 편의 시설/서비스
Got a room right infront of where the breakfast is served and its very noisy starting at 6:00 am,got woken up with people talking and coughing,and the toaster kept buzzing loud, from service not so friendly. I stayed 2 nights and I would not stay again. Other than that the pillows were nice and comfy.
2024년 4월에 2박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 3일
Dear Norma,We apologize for the noise disruption during your stay and the inconvenience caused by the breakfast area near your room. Your feedback is important to us, and we'll address this issue to ensure a more peaceful experience for our guests in the future.Additionally, we're sorry to hear that the service was not friendly. Providing excellent service is a priority for us, and we'll address this with our team to ensure that all guests feel welcomed and well taken care of during their stay.We're glad to hear that you found the pillows nice and comfy, but we understand that the noise and service issues outweighed this positive aspect for you. We apologize for any frustration or discomfort this may have caused.Thank you for sharing your experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you decide to give us another chance, please don't hesitate to reach out to us.Sincerely,Hotel Aura Management

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was clean and very serviceable for one night. The room was big, clean and the bed was comfortable. The bathroom was also very clean. The neighborhood was a little sketchy but it was on a main road.
2024년 4월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 3일
Dear William,We're glad you found our property clean and suitable for your one-night stay. It's great that you found the room spacious, clean, and the bed comfortable. We take pride in providing a clean and comfortable environment for our guests.We understand your concern about the neighborhood, but we're pleased to hear that you felt safe being on a main road. Thank you for choosing to stay with us, and we hope to welcome you back for another stay in the future! If you have any further feedback or if there's anything we can do to improve your experience, please let us know.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Gemmaruth 님, Modesto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 3일
Dear Gemmaruth,Thank you for your feedback! We're glad to hear that you had a good experience. If you have any suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Wade

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean rooms
2024년 4월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 3일
Dear Wade,We're delighted you found our rooms very nice and clean! Maintaining a high standard of cleanliness is important to us, and we're glad we could provide you with a comfortable and enjoyable stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Best Regards,Hotel Aura Management

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. A real bargain. Clean,quiet, close to the airport.
2024년 4월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 3일
Dear Francis,We're thrilled you had a great experience at our hotel! It's fantastic that you found it to be clean, quiet, and close to the airport, and we're delighted to know that you considered it a real bargain. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please let us know.Best Regards,Hotel Aura Management

8/10 - 좋아요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean hotel. Not much around it to eat. Good value
2024년 4월에 1박 숙박함
답변 제공: Hotel Aura Management 님, 2024년 5월 2일
Dear Donald,We're pleased to hear that you found our hotel nice and clean! Providing a comfortable and well-maintained environment is our priority. We apologize for any inconvenience regarding dining options nearby. Thank you for recognizing the value we offer. We strive to provide great experiences at reasonable prices.Please let us know if you have any suggestions for improvement or if there's anything else we can do to make your next stay even better. We appreciate your feedback and look forward to welcoming you back!Best Regards,Hotel Aura Management