시간을내어 의견을 보내 주셔서 감사합니다. 여러분의 넉넉한 점수에 대해서도 감사합니다. 직원들과 공유하겠습니다.

Dear Pedro Perez,Thank you for taking the time to share your feedback with us regarding your recent stay booked through Expedia.We're sorry to hear that your experience fell short of expectations, and we appreciate you bringing this matter to our attention. Your feedback is invaluable as it helps us identify areas for improvement.If there are specific aspects of your stay that you found lacking, we would love to hear more details so we can address them accordingly. Our goal is to ensure that all our guests have a pleasant and memorable experience, and we regret that we did not meet this standard during your stay.

Thank you for taking the time to share your feedback, Amzy. We're glad to hear that you found your stay safe and quiet. Your comfort and security are our top priorities, and we're delighted that you had a positive experience in this regard. If there's anything else we can do to improve your experience for future stays, please don't hesitate to let us know. We appreciate your valuable feedback and hope to welcome you back soon.

Dear Amy,Thank you for taking the time to leave a review of your recent stay with us. We're thrilled to hear that you had a fantastic experience during your time at our property.If you have any further comments or if there's anything we can assist you with in the future, please feel free to reach out. We look forward to welcoming you back for another excellent stay whenever your travels bring you to the area.

Dear Bill,Thank you for your positive review and for awarding us a 4 out of 5 rating. We're delighted to hear that you appreciated our hotel's proximity to the beach and enjoyed the breakfast we offered. Our goal is to provide our guests with a comfortable and enjoyable experience, and it's rewarding to know that we were able to meet your expectations in these areas.We strive to make every aspect of our guests' stay memorable, from the quality of our food to the convenience of our location. Your feedback is greatly appreciated as it helps us understand what we are doing right and where we can make improvements.We hope to have the pleasure of welcoming you back in the future for another great stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

Dear Melanie,Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and that our location and staff met your expectations. Providing excellent service and a convenient location are top priorities for us, and we're thrilled that we succeeded in delivering on both fronts.We're also pleased to hear that you found our breakfast to exceed your expectations. Our team works hard to offer a delicious and satisfying breakfast experience, so it's rewarding to know that we hit the mark.We appreciate your understanding regarding the size of the bathroom. While we strive to provide comfortable accommodations, we understand that preferences can vary. Nonetheless, we're glad to hear that it didn't detract from your overall experience.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!

Thank you, Jose David, for taking the time to share your feedback about your recent stay. We appreciate your input and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay.

Dear Mario,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property to be good and well-located. Your satisfaction with our location is important to us, and we're pleased that it met your expectations.We appreciate your constructive feedback regarding the water pressure and hot water. Please accept our apologies for any inconvenience you experienced in this regard. Rest assured, we will address these issues promptly to ensure a more comfortable stay for our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience.

Dear Debra,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel nice and our staff friendly. Providing a smooth and easy check-in process is always our goal, and we're glad we could meet your expectations in this regard.We're also delighted to hear that you enjoyed our hot breakfast! It's wonderful to know that it was filling and delicious for you. Your satisfaction is important to us, and we appreciate your kind feedback.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

Thank you, Fernando, for sharing your feedback on Expedia. We're pleased to hear that you appreciated the great location, price, beds, and AC during your stay at Holiday Inn Express San Juan Condado. However, we apologize for the inconvenience you experienced with the shower water pressure and temperature. Your comments are valuable to us, and we will address this issue to ensure a more comfortable experience for our guests in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us. We hope to have the opportunity to welcome you back for an even better stay.

Thank you, Juan, for your positive review on Expedia! We're delighted to hear that you found our staff to be very helpful during your stay at Holiday Inn Express San Juan Condado. Providing excellent service is always our top priority, and we're glad to know that we exceeded your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and hope to welcome you back again soon!

Dear Heidi,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your stay at Holiday Inn Express San Juan Condado.Your feedback about our breakfast offerings and the convenient beach club access is much appreciated. We're pleased to know that you found the location convenient for accessing the beach and that you appreciated the variety in our breakfast menu.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything we can assist you with, please don't hesitate to reach out.

Dear Linda,Thank you for sharing your experience with us on Expedia. We truly value your feedback and appreciate your time in providing it.Just so you know, our hotel is just renovating an area that was not for general use of our guests. That means it doesn't affect our areas at all because it is completely enclosed.If you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back once our renovations are complete, and we hope to exceed your expectations on your next visit.

Dear Edwin,Thank you for taking the time to share your feedback regarding your recent stay with us through Expedia. Your comments are valuable to us as they help us enhance the overall experience for our guests.We're sorry to hear that you found our pricing to be overpriced in relation to the value received. Please know that we continuously review and adjust our pricing to ensure it reflects the quality of service and amenities we provide.Your feedback will be shared with our management team for further evaluation and consideration. We strive to offer competitive rates while maintaining the high standards of hospitality our guests expect.We appreciate your candid feedback and hope to have the opportunity to better serve you in the future.

Dear Chris,Thank you for taking the time to leave us a glowing review on Expedia following your recent stay. Your feedback is greatly appreciated as it helps us ensure that we are consistently meeting and exceeding the expectations of our valued guests.We are thrilled to learn that you had a wonderful experience during your time with us. Providing exceptional service and creating memorable stays for our guests is at the heart of what we do, and we are delighted to hear that we succeeded in making your visit enjoyable.Should your travels bring you back to our area, we would be honored to welcome you once again to our hotel.

Thank you, Carlo, for taking the time to leave us a 5-star rating on Expedia! We truly appreciate your positive feedback and are delighted that you had a great experience during your stay with us. If you have any further comments or feedback in the future, please don't hesitate to let us know. We hope to have the pleasure of hosting you again soon!

Dear Terrie,We hope to have the opportunity to welcome you back in the future, aiming to provide you with a 5-star experience next time. If there's anything specific you'd like to share about your stay or if you have suggestions for improvement, please don't hesitate to reach out to us directly.

Dear Steven,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be nice during your recent stay at Holiday Inn Express San Juan Condado.We apologize for any inconvenience caused by the size of the bathroom. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' experiences.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Estimada Claudia,Gracias por compartir tu experiencia con nosotros. Nos complace saber que disfrutaste del servicio y las instalaciones de nuestro establecimiento. Lamentamos mucho que no se te haya informado sobre la tarifa de estacionamiento de valet de 25 por día. Entendemos que esta falta de especificación puede haber sido inconveniente para ti y apreciamos tu comprensión al respecto.Apreciamos tus comentarios y los tendremos en cuenta para mejorar nuestros servicios y la claridad en la comunicación con nuestros huéspedes.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y brindarte una experiencia aún más placentera.

Dear Arlene Plaza,Thank you for sharing your experience at Holiday Inn Express San Juan Condado on Expedia. We are thrilled to hear that our central location and the overall service from our team contributed positively to your stay.We do, however, apologize for the less-than-satisfactory experience with our late-night valet parking attendant. This is not the level of service we strive to provide, and we will address this matter internally to ensure all our guests receive the attentive and professional service they deserve.Your feedback is invaluable in helping us improve. We look forward to the opportunity to welcome you back and provide an experience that fully meets your expectations.

Dear Carolyn,Thank you for sharing your review of your recent stay at our Holiday Inn Express San Juan Condado. We're glad to hear that you found our staff to be excellent, as we strive to provide the best service to our guests.We apologize for the inconvenience you experienced with the minimal hot water. Please know that this issue has been addressed and corrected to ensure that future stays are more comfortable. Your feedback is crucial in helping us improve our guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back, ensuring a stay that meets all your expectations.

Dear Isabelle,Thank you for your concise and enthusiastic feedback regarding your stay at the Holiday Inn Express San Juan Condado. We're thrilled to see your rating of 5 out of 5 and to read your succinct yet powerful word "Awesome." It's always a pleasure to know when our guests have had a memorable experience with us.We're committed to providing our guests with the best possible service and experience, and it's affirming to know we hit the mark with your stay. Your feedback is a great motivator for our team.We look forward to welcoming you back soon for another awesome stay!

Dear Judith,Thank you for sharing your positive rating and review on Expedia regarding your stay with us at Holiday Inn Express San Juan Condado. We are delighted to see that you had an overall enjoyable experience.We appreciate your feedback regarding the flooding at the end of the block and the issue with the wooden bathroom door in your room. Please be assured that we are attentive to these details and will address them promptly to ensure the comfort and satisfaction of our guests. We aim to provide a seamless experience, and your insights are valuable in helping us improve.We're glad that these issues did not significantly impact your overall experience and that you had a pleasant stay. If you plan to visit us again or have any further feedback or needs, please don't hesitate to reach out to us.Thank you once again for choosing Holiday Inn Express San Juan Condado, and we look forward to welcoming you back in the future.

Dear Miguel,Thank you for taking the time to rate your stay with us. We're pleased to see that you've given us a 4 out of 5 rating. It's always encouraging to know that our guests are satisfied with their experience.If there's anything specific about your stay that stood out or areas where you think we could improve, we'd love to hear from you. Your feedback is invaluable to us in our ongoing effort to provide the best service and accommodations.Looking forward to welcoming you back to the Holiday Inn Express San Juan Condado on your next visit.

Dear Franchesca,Thank you for your feedback regarding your recent stay with us. We are truly sorry to hear about the issues you experienced with the loud air conditioning and the early disturbance by our staff. We understand how important a peaceful environment is for our guests, especially when it comes to a restful night's sleep and a relaxed morning. Please be assured that your comments have been shared with our maintenance and housekeeping teams to address these concerns and ensure a more comfortable and accommodating experience for all our guests. We hope you will consider staying with us again so we can provide you with the quality stay you expect and deserve.

Dear Michael,Thank you for taking the time to share your feedback on Expedia. We are truly sorry to see that your experience at our hotel was rated only 1 out of 5. We are committed to providing our guests with the highest quality service and accommodations, and it seems we fell short of that goal during your stay.We would greatly appreciate more details about your experience, as this will help us to address specific issues and ensure they are corrected for future guests. Your feedback is essential to us in improving our service.We hope you will give us another opportunity to demonstrate our commitment to your comfort and satisfaction. Please feel free to reach out to us directly with any further comments or concerns.

Estimado Juan A,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel y por su calificación de 3 sobre 5 en Expedia.Nos complace saber que quedó satisfecho con la limpieza de su habitación y el trabajo realizado por nuestro personal de limpieza. Siempre nos esforzamos por mantener nuestros espacios en perfectas condiciones para garantizar el confort de nuestros huéspedes.Lamentamos el malentendido con el acceso a la playa. Nosotros no cobramos extra por eso. Es un servicio gratis que ofrecemos de que nuestros huespedes tengan sillas y sombrilla en la playa. El servicio de sillas en la playa lo dejamos claro en todas las paginas en internet ya que es una de las amenidades más solicitadas y que nosotros, con mucho gusto ofrecemos.En cuanto a la amabilidad del personal del comedor, estamos tomando medidas para mejorar la experiencia de nuestros huéspedes y asegurarnos de que todos los miembros del equipo brinden un servicio excepcional y amable.Agradecemos mucho sus comentarios, ya que nos ayudan a mejorar y a ofrecer un mejor servicio. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia más positiva.

Dear Stephane,Thank you for taking the time to share your experience with us. We sincerely regret to hear about the issues you faced regarding the dampness in the room and the lack of hot water for your morning shower. Please know that we take your feedback seriously and have since addressed the hot water issue comprehensively to ensure that future guests do not encounter this inconvenience. We also apologize for the discomfort caused by the dampness and are looking into improving our room conditions. Your comfort is our top priority, and we hope to have the opportunity to better serve you in the future and demonstrate our commitment to high standards.

Dear Maria,Thank you for sharing your positive experience with a 10 out of 10 rating on Hotels.com regarding your recent stay at our hotel. We are delighted to know that you found our location convenient and within easy walking distance to the vibrant restaurants and shopping options on Ashford Ave.It's always encouraging to hear that our guests had a great time and found our hotel suitable for their needs, especially during a quick family getaway. Your satisfaction is our top priority, and we're glad we could contribute to making your trip enjoyable.We look forward to welcoming you and your family back for another pleasant stay in the near future.

Dear John,Thank you for taking the time to share your feedback with a rating of 10 out of 10 on Hotels.com. We're thrilled to hear that you found our staff to be nice and that you enjoyed the great breakfast and the efforts of our staff member, Victor, in particular.We apologize for the inconvenience you faced with the room size and the hot water issue in the mornings. Please be assured that we are looking into this matter to prevent future occurrences. Your comfort is our priority, and we're glad to know that you found the bed comfortable and the area surrounding our hotel to your liking, with its variety of restaurants and shops.We appreciate your patronage and hope to welcome you back soon, ensuring an even more comfortable and satisfying stay.

Cher Michel,Merci beaucoup pour votre évaluation de 4 sur 5 sur Expedia. Nous sommes ravis d'apprendre que vous avez apprécié notre personnel agréable et serviable, ainsi que notre petit-déjeuner complet. Il est également gratifiant de savoir que l'emplacement de notre établissement, proche de la plage avec son club privé, des boutiques, des restaurants et des activités de loisirs comme la plongée et le kayak, a répondu à vos attentes.Nous sommes toujours à l'écoute de nos clients pour améliorer nos services. Si vous avez des suggestions ou des commentaires supplémentaires, n'hésitez pas à nous en faire part.Nous espérons vous accueillir à nouveau très bientôt pour une expérience encore plus satisfaisante.

Dear Tanya,Thank you for your excellent review on Expedia. We are thrilled to hear that you enjoyed your stay at Holiday Inn Express San Juan Condado, particularly appreciating our convenient location. It's fantastic to know that the easy access to the beach, dining options, and the casino added value to your experience with us.We strive to ensure our guests have a memorable stay, and your feedback is a testament to our efforts. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Looking forward to welcoming you back soon for another pleasant stay!

Dear Danielle,Thank you for rating your stay at our hotel with 4 out of 5 stars on Expedia. We are delighted to see that you had a positive experience with us.We're always eager to hear what our guests enjoyed and how we might improve. If there are any specific aspects of your stay that stood out or areas where you feel we could do better, please feel free to share them with us. Your feedback is essential in helping us enhance our service and ensure a delightful experience for all our guests.We look forward to the opportunity to welcome you back in the future and aim to make your next stay even more enjoyable than the last.

Dear Richard,Thank you for staying with us and for sharing your feedback. We are genuinely concerned to see that your experience was not up to your expectations, as indicated by the 2 out of 5 rating.We are committed to providing our guests with the highest quality services and experiences, so we're disappointed to learn that we fell short during your visit. If there are specific areas where you felt we could improve, or if there were particular issues that impacted your stay, we would greatly appreciate your insights. Your feedback is crucial in helping us enhance our services and address any shortcomings.We hope to have another opportunity to serve you better in the future and to deliver the exceptional experience that you deserve.Thank you again for your review, and we look forward to your return.

Dear Carl,Thank you for choosing our hotel for your pre-cruise stay and for taking the time to provide feedback with a 6 out of 10 rating. It's gratifying to know that the cleanliness and quiet atmosphere of our hotel met your expectations, making for a good overall experience.We are pleased to hear that our housekeeping and breakfast buffet staff made a positive impression with their exceptional service. Their dedication to guest satisfaction is a vital part of our hotel experience.Regarding your experience at check-in, we apologize if the service did not seem as friendly as expected. We understand the importance of a warm welcome, especially when accommodating large groups, and we will certainly address this with our team to ensure we consistently deliver a high level of hospitality.It's encouraging to know that our location's proximity to local restaurants, convenience stores, and the Pan Am cruise port added convenience to your stay.Your feedback is invaluable to us, as it helps us improve our service. We hope to have the opportunity to welcome you back in the future, ensuring a stay that not only meets but exceeds your expectations

Dear Yaima,Thank you very much for taking the time to leave us such a fantastic rating on Hotels.com. We are thrilled to know that your stay with us was a 10 out of 10 experience! Our team works hard to deliver an exceptional service, and it is always rewarding to see these efforts reflected in our guest's satisfaction.We look forward to welcoming you back to our hotel in the future. Should you need any assistance or have any special requests for your next stay, please do not hesitate to reach out to us.

Dear Shianne,Thank you for taking the time to provide feedback on your recent stay at our property. We sincerely regret to hear that your experience did not meet expectations, as indicated by the 1 out of 5 rating.We are deeply committed to ensuring all our guests have a pleasant and satisfying stay, and it seems we fell short during your visit. Please accept our apologies for any inconvenience or discomfort you may have experienced.We would greatly appreciate any further details you could provide regarding the specific areas of your stay that were unsatisfactory. This information is invaluable in helping us improve our service and facilities. Our team is dedicated to addressing these concerns promptly and effectively.Again, we apologize for not delivering the level of service you rightly expected and hope to have the opportunity to better serve you in the future.

Dear Ana,Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, as reflected in your 2 out of 10 rating.We take guest feedback very seriously and would greatly appreciate more detailed insights regarding the specific aspects of your stay that were unsatisfactory. This information is crucial for us to address and rectify any shortcomings in our service or facilities.We are committed to providing our guests with the highest level of service, and we would like to assure you that your concerns will be addressed promptly and thoroughly.Should you wish to discuss your experience further or give us another opportunity to demonstrate our commitment to excellent service, please do not hesitate to reach out to me directly. Your satisfaction and comfort are our top priorities.Thank you once again for your feedback, and we hope to have the opportunity to better serve you in the future.

Thank you for sharing your feedback about your recent stay at our property. We sincerely apologize for the issues you experienced, particularly concerning the availability of handicapped parking spaces and the service at check-in.We understand the importance of accessible facilities for all our guests. We apologize for the misunderstanding. We do not offer self-parking any longer, just valet parking. The spot in question was marked incorrectly. That has since been corrected. The private parking garage in front of our hotel does offer self-parking, they are not affiliated with us, and they have accessible parking spaces.Additionally, we regret that our service at check-in did not meet your expectations. We strive to offer prompt and courteous service to every guest, and it seems we fell short in this instance. Please be assured that we will review our check-in procedures to ensure a more efficient and welcoming experience for all guests in the future.We appreciate your bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.

Dear Tatiana,Thank you for your glowing review of Holiday Inn Express SJUPR - San Juan Condado. We're thrilled to hear that your experience with us was amazing and that you found our staff to be great and cooperative. It's always our goal to provide a clean and comfortable environment, along with amenities that enhance our guests' stay. We're glad you enjoyed the complimentary breakfast, beach umbrellas and lounges, 24/7 laundry facilities, pool, and hot tub.Your intention to stay with us again is the highest compliment we could receive, and we're delighted to know that you found our location ideal for your needs. We look forward to welcoming you back for another memorable stay!

Dear Shaukat,Thank you for taking the time to share your feedback regarding your recent stay at our property. We sincerely apologize for the inconvenience you faced due to the lack of hot water. We understand how essential this amenity is to our guests' comfort, and we regret that we could not provide it during your stay.Please know that we are actively working on resolving this issue. Our maintenance team is awaiting the necessary part for the hot water heater, and we are doing our utmost to expedite this process. We are also exploring alternative solutions to ensure our guests' comfort until this issue is fully resolved.We appreciate your understanding and patience in this matter. We are committed to ensuring that all our guests have a pleasant and comfortable stay, and we hope to have the opportunity to host you again in the future under better circumstances.Thank you again for your feedback.

Dear Rajesh,We are absolutely delighted to hear that you had an excellent stay with us at our hotel! Your kind words about our staff being humble and helpful truly mean a lot to us. We strive to provide top-quality service, and it's heartening to know that our efforts have positively impacted your stay.It's great to learn that our location in the Condado area contributed to the convenience and enjoyment of your visit. We understand the importance of a prime location for tourists, and we're glad that ours met your needs and expectations.Thank you for choosing to stay with us and for recommending our hotel to families. Your satisfaction is our highest reward, and we look forward to welcoming you back for another memorable experience.

Dear Kennisha,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that our property's location was convenient for you, providing easy access to the beach, restaurants, hotels, and shops. It's always our goal to ensure our guests enjoy the best of what the area has to offer.We appreciate your comments on our breakfast selection. While we're glad to offer a hot breakfast, we understand that variety is important, and we take your feedback seriously. We will certainly consider your input as we continually strive to improve our offerings and ensure a satisfying dining experience for all our guests.Thank you for choosing our hotel for your stay, and we hope to have the opportunity to welcome you back in the future, with an even better breakfast experience!

Dear Salome,Thank you very much for the 5-star rating on Expedia regarding your recent stay with us. We are delighted to know that your experience at our hotel was to your utmost satisfaction.If you have any feedback or memorable experiences that you'd like to share, please don't hesitate to let us know. Your insights are valuable to us as they help us to continuously improve our services and ensure delightful experiences for all our guests.Looking forward to welcoming you back on your next visit!

Dear Daisy Judith,Thank you for taking the time to review your stay and for the 4.5-star rating on Expedia. We are pleased to hear that overall, you had a good experience at our hotel.Your feedback about the check-in process is invaluable. We apologize for any inconvenience caused by not providing information about WiFi and beach club access upfront. We'll certainly work on improving our communication to ensure guests are fully informed from the moment they arrive.We're glad to know you enjoyed the variety offered in our breakfast and found the valet service to your liking. Your suggestion regarding the notification about potential street flooding is well-taken and we will look into how we can better manage this information for our guests, especially those with rental cars.Thank you for recommending Holiday Inn Express and we hope to have the opportunity to welcome you back in the future, ensuring a 5-star experience next time.

Dear Ronak,Thank you for your 5-star rating on Expedia for your recent stay at our property. We're thrilled to know that your experience met your expectations and that you had an enjoyable stay.If there's any specific aspect of your stay that stood out or any suggestions for improvement, we would love to hear from you. Your feedback is instrumental in helping us maintain and improve our service standards.We hope to have the pleasure of welcoming you back soon for another wonderful experience.

Dear Shianne,Thank you for choosing Holiday Inn Express San Juan Condado for your stay and for taking the time to rate us. We're delighted to see a 4 out of 5 score and hope that your experience with us was enjoyable and comfortable.If there are any specific aspects of your stay that stood out or areas where you feel we could improve, we would love to hear from you. Your feedback is crucial in helping us enhance our service and ensure that we continue to meet and exceed our guests' expectations.We look forward to the opportunity to welcome you back in the future and hope to make your next stay even more memorable.

Dear Palitha,Thank you for your generous rating of 5 out of 5 on Expedia following your recent stay at our hotel. We are thrilled to know that your experience with us was enjoyable and met your expectations.Our team is committed to providing exceptional service and a comfortable stay for all our guests. It's gratifying to see that our efforts have positively impacted your stay.We look forward to welcoming you back on your next visit. Should you have any specific feedback or suggestions on how we can make your future stays even more enjoyable, please do not hesitate to share them with us.Thank you once again for choosing our hotel. We are here to ensure that every aspect of your visit is as perfect as it can be.