Find Pet-friendly Hotels in San Polo

"I booked in the annex building and was assigned to Room 509. I am 5’ll” in height and kept hitting my head on the room’s ceiling beams. Not sure if all the rooms are all the same. Other than that, the location is perfect and centrally located in Venice, the hotel staff are great, and the hotel is very clean. "

"Great location. Efficient and knowledgeable staff. The room was excellent, spotlessly clean and with comfortable beds. There is no lift in the building so please be aware of you have lots of luggage or struggle with mobility. "

"Very relaxing for families "

"The staff is friendly, but overall a bad experience. Our room was immediately next to the breakfast area, + starting around 7:30am we could clearly hear the noise from the dining room—voices and activity—making it difficult to sleep. The room was also quite dark, + the WiFi was unreliable + at times unusable. The most serious issue, however, occurred on our final night. While my daughter was showering, she leaned down to pick up shampoo bottles, slipped slightly, and lightly contacted the wall. The tiled wall gave way, creating a large depression. This happened during normal use—no excessive force. The wall appeared to be thin sheetrock with tile. We reported it that night, and staff documented it next morning. At check-out, however, we were told we owed €1500 due to lost bookings while repairs were made. The reasoning—that this had “never happened before”—was nonsense. A shower wall should not collapse from ordinary contact--whether it was the first or 50th time it had happened. The demand felt arbitrary and was presented under pressure at check-out. Because I was in a foreign country and did not want to get involved in a more complicated + potentially anxiety-producing situation, where authorities might get involved, I told them I would agree to pay 500 euro. But I shouldn’t have. There are many hotels in Venice that have better wifi, more light-filled rooms, + acknowledge their own failings without trying to extort money from their guests. Avoid Palazzetto Madonna. "

"Limited choice for breakfast. Air conditioning did not keep room cool.Reception staff lacked people skills.The location is the plus point of this hotel"

"excellent service in a world quality hotel"

"Breakfast is great! Very close to train station. Staff were super helpful."

"Room was very clean, was great"