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엠버시 스위트 바이 힐튼 산 라파엘 마린 카운티 여행 후기

3.5 out of 5
엠버시 스위트 바이 힐튼 산 라파엘 마린 카운티
101 Mcinnis Pkwy, San Rafael, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 516개" "
평점 8 - 좋아요. 1001개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 106개" "
평점 4 - 별로예요. 1001개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 65개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

YONGWOO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will stay again!
Super kind people in the lobby. They will care for you like friends. I will stay again. Thanks.
2023년 6월에 1박 숙박함
답변 제공: front desk supervisor Sednir Serafin 님, 2023년 6월 26일
Thank you for your feedback. We're happy to hear you had a great experience and a great stay with us.

10/10 - 훌륭해요

YONGWOO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Ben 님, 2023년 6월 17일
Thank you for staying as our guest. We hope to host you again soon!

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 5월에 1박 숙박함
답변 제공: Liza 님, 2024년 5월 13일
Thank you for taking the time to leave a review! We're so glad to hear that you enjoyed your stay and we hope to see you again soon!

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful Hotel, excellent Staff!
2024년 4월에 1박 숙박함
답변 제공: Liza 님, 2024년 5월 5일
Thank you for taking the time to leave a review! We're glad to hear that you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

Anthony

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 4월 30일
Thank you for the 5-star rating, Anthony!

10/10 - 훌륭해요

Danielle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second stay! Love the room and atmosphere. Kid friendly and pool was clean.
2024년 4월에 1박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 4월 26일
Thank you so much for the 5-star rating and review, Danielle! We are so happy you chose to stay with us again, and that you loved your room and the atmosphere. We hope you and your kids come back for another fun and relaxing stay!

6/10 - 괜찮아요

Oleg 님, West Hollywood

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Out of 5 nights of stay only one day the room was cleaned.
2024년 4월에 2박 숙박함
답변 제공: Liza 님, 2024년 4월 25일
Thank you for taking the time to leave a review! I'm so sorry that your stay was not up to par for us. I will make sure to speak to appropriate staff to make sure things are better!

10/10 - 훌륭해요

Tara 님, SAN DIEGO

2024년 4월에 1박 숙박함
답변 제공: Liza 님, 2024년 5월 13일
Thank you for taking the time to leave a review! We're so glad to hear that you enjoyed your stay and we hope to see you again soon!

2/10 - 너무 별로예요

LUCRECIA

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room “allegedly “ had a maintenance issue and we had to wait anout 15 minutes at check-in for “another room”. The room we were provided REAKED of sewage, the phone didn’t work and we had no garbage bags. We called (multiple times) and asked for more bath towels and never received them. TERRIBLE experience!
2024년 4월에 2박 숙박함
답변 제공: Ben 님, 2024년 4월 21일
We are sorry to learn that you were so disappointed with the state of your suite during your stay. We wish we had been made aware of the issues you encountered so that we would have had the opportunity to correct them for you prior to your departure.Thank you for being our guest and we hope that you will stay with us again soon!

10/10 - 훌륭해요

Julene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Liza 님, 2024년 4월 18일
Thank you so much for taking the time to leave a review! We're so glad to hear you enjoyed your stay with us and hope to see you again soon!

10/10 - 훌륭해요

JAMIE

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the pool and the retaurant was amazing
2024년 4월에 1박 숙박함
답변 제공: Liza 님, 2024년 4월 16일
Thank you for taking the time to leave a review! We're so glad to hear that you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

Marilene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Open lobby design
2024년 4월에 2박 숙박함
답변 제공: Liza 님, 2024년 4월 15일
Thank you for taking the time to leave a review! I'm so glad to hear you enjoyed your stay with us and hope to see you again soon!

8/10 - 좋아요

Joan

2024년 4월에 1박 숙박함
답변 제공: Liza 님, 2024년 5월 5일
Thank you for taking the time to leave a review! We're glad to hear that you enjoyed your stay overall and hope to see you again soon!

2/10 - 너무 별로예요

sergio

2024년 4월에 1박 숙박함
답변 제공: Liza 님, 2024년 5월 5일
Thank you for taking the time to leave a review! I'm so sorry here to hear that your stay wasn't up to Embassy Suites standard. I hope that you may consider us again in the future.

8/10 - 좋아요

Savannah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoy staying here when I am in the area. The breakfast in the morning is wonderful and the surrounding area is gorgeous!
2024년 3월에 3박 숙박함
답변 제공: Liza 님, 2024년 4월 15일
Thank you for taking the time to leave a review! I'm so glad to hear you enjoyed your stay with us and hope to see you again soon!

10/10 - 훌륭해요

George

2024년 4월에 1박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 4월 30일
Thank you for the 5-star rating, George!

10/10 - 훌륭해요

George

연인과의 여행, 출장 여행
.
2024년 4월에 1박 숙박함
답변 제공: Liza 님, 2024년 4월 15일
Thank you for taking the time to leave a review! I'm so glad to hear you enjoyed your stay with us and hope to see you again soon!

10/10 - 훌륭해요

Carolina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very modern and clean
2024년 3월에 3박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 4월 9일
Thank you for the 5-star rating, Carolina! We are happy to hear you enjoyed your stay with us, and that you found our property be clean and modern!

10/10 - 훌륭해요

Pei

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
During our spring break trip we stayed at different hotels and this is my kids favorite hotel. Price is great, indoor pool was amazing, and breakfast was delicious. Only thing I didn’t like was when i checked in the lady was very rude.
답변 제공: Embassy Suites San Rafael 님, 2024년 4월 5일
Thank you for rating us 5 stars on Expedia! We are so glad that your kids enjoyed staying with us. We are sorry to hear about your check-in experience. We strive for each of our guests to receive excellent customer care, and it seems we missed the mark there. We hope you had other good experiences with our team throughout your stay!

4/10 - 별로예요

Irene

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 4월 5일
Thank you for taking the time to review our hotel. We would appreciate the opportunity to discuss with you any improvements our team can make. Please call our hotel and ask to speak to Steve Jung to share any suggestions. We look forward to hearing from you.

2/10 - 너무 별로예요

Jon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at the Marin Embassy Suites in San Rafael was a great disappointment. The room was in disrepair, painters tape still left on the wall, non ADA compliant toilet, terrible dark even when all lights were lit. The bathroom was not clean. We were charged $15 per day for outdoor parking and never saw the 'security service' that was supposedly surveying the parking lot. Having our room serviced for clean towels was a problem every single day, even though we reported it to both the cleaning supervisor and the front desk. We will definitely not be staying at this place again. In our travels it seems we are learning that if Hilton takes over a property, every aspect of it deteriorates. This location is certainly a prime example of that.
2024년 3월에 5박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 4월 5일
Thank you for sharing some details about your recent stay with us. We are so sorry that your experience was less than ideal. We appreciate all feedback, especially after a negative experience, as it allows us to learn from our mistakes and provide a better experience moving forward. Please call our hotel and ask to speak to Steve Jung about your experience with us and share any suggestions. Thank you for reviewing our hotel.

10/10 - 훌륭해요

Ping

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ROOM BIG AND CLEAN, STAFF FRIENDLY.
2024년 3월에 1박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 4월 5일
Thank you so much for the 5-star review! We are so glad you had an excellent stay with us here at Embassy Suites San Rafael. We hope you stay with us again in the future!

10/10 - 훌륭해요

Wes

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff. Very clean hotel.
2024년 3월에 2박 숙박함
답변 제공: Ben 님, 2024년 3월 30일
Thank you for the feedback on your recent stay. I am glad you had such a lovely experience. Please come back soon!

10/10 - 훌륭해요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy convenient hotel in San Rafael.
2024년 3월에 6박 숙박함
답변 제공: Ben 님, 2024년 3월 30일
Thank you for being our guest. I hope you will choose to stay with us again soon!

10/10 - 훌륭해요

Shoua

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly. Pool was fun for the kids. Breakfast was great. Our first time staying at Embassy Suites was a good experience.
2024년 3월에 2박 숙박함
답변 제공: Ben 님, 2024년 3월 30일
Thank you for staying with us! I am thrilled to know you and your family had a wonderful stay and were able to enjoy the amenities. Please come back soon!

10/10 - 훌륭해요

Mee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel enjoyed our stay very much
2024년 3월에 1박 숙박함
답변 제공: Liza 님, 2024년 3월 27일
Thank you for taking the time to leave a review! We're so glad to hear you enjoyed your stay with us and hope to see you again soon!

10/10 - 훌륭해요

Perry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely convenient (and easy to locate)...very clean...terrific breakfast options...impressive exercise facility...and love the small Hagen Daaz ice cream desserts.
2024년 3월에 2박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 3월 15일
Hi there, Perry! We are so happy to hear that you had a 5-star stay with us. Thank you for sharing that you found our location to be convenient, the property was clean, and that you were able to take advantage of our amenities. We hope you say with us again in the future, and we wish you safe travels until then!

8/10 - 좋아요

Meghan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast wasn’t the best. Pancakes were super hard. Cleaning staff keep trying to get into our room on check out day. Give us until 11!
2024년 3월에 3박 숙박함
답변 제공: Liza 님, 2024년 3월 12일
Thank you for taking the time to leave a review! I'm so sorry that breakfast wasn't up to par, and that housekeeping was persistent. I will make sure to relay that info on to them. We hope to see you again soon!

10/10 - 훌륭해요

Perry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt like I was at a luxury resort...beautiful accommodations.
2024년 2월에 1박 숙박함
답변 제공: Vera 님, 2024년 3월 1일
Thank you for staying with us, we appreciate your feedback. As a valued guest, we strive for the best. We hope to have you again in the near future.

10/10 - 훌륭해요

Wesley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great location to book! Staff was extremely friendly and helpful.
2024년 2월에 2박 숙박함
답변 제공: Liza 님, 2024년 2월 24일
Thank you for taking the time to leave a review! We're so glad to hear you enjoyed your stay with us and hope to see you again soon!

8/10 - 좋아요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
—
2024년 2월에 1박 숙박함
답변 제공: Ben 님, 2024년 2월 20일
Thank you for letting us know you enjoyed your stay! We hope you come back soon!

10/10 - 훌륭해요

Rolando

좋아요: 객실의 편안함
별로예요: 청결 상태
Customer Service was amazing. The front desk lady name Roxanne was super kind and friendly. However, the room we've had was dirty. Toilet has stain all over and it was kind of disgusting. And the lady at the omelet lady at breakfast she wasn't very friendly. But, overall my wife and I had a wonderful time. Special thanks you Roxanne at the Front Dest.
2024년 2월에 1박 숙박함
답변 제공: Ben 님, 2024년 2월 20일
Thank you for choosing to stay with us! Staff members like Roxanne make all the difference for us and our guests. Please come back and see all of us again soon!

10/10 - 훌륭해요

bonnie 님, Quincy

2024년 2월에 1박 숙박함
답변 제공: Ben 님, 2024년 2월 20일
Thank you for letting us know you enjoyed your stay! Please come back soon!

10/10 - 훌륭해요

Norma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Liza 님, 2024년 2월 14일
Thank you for taking the time to leave a review! We're so glad to hear you enjoyed your stay with us and hope to see you again soon!

10/10 - 훌륭해요

Bonnie 님, Arcata

가족 여행
좋아요: 숙박 시설 상태 및 시설
Great place to stay near San Francisco
2023년 12월에 1박 숙박함
답변 제공: Liza 님, 2024년 2월 14일
Thank you for taking the time to leave a review! We're so glad to hear you enjoyed your stay with us and hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I usually stay here whenever I visit Marin. Last May, I gave a more "upscale" hotel a chance–what a mistake! I vowed to never "try" another hotel in this area, again. Why fix something that isn't broke? Thr Embassy Suites in San Rafael–especially this visit–was simply perfect for my family! Rhonecia, an employee at the front desk, was extremely kind and professional...all of the staff were amazing!
2024년 2월에 2박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 2월 12일
Thank you so much for this excellent review! We are happy to be the perfect place for you and your family to stay in San Rafael. WE are also pleased to hear our front desk team provided excellent customer care to you. We look forward to your next visit, and take care until we meet again!

2/10 - 너무 별로예요

Juan

2024년 1월에 2박 숙박함
답변 제공: Embassy Suites San Rafael 님, 2024년 2월 15일
Thank you for taking the time to review our hotel. We would appreciate the opportunity to discuss with you any improvements our team can make. Please call our hotel and ask to speak to Steve Jung to share any suggestions. We look forward to hearing from you.

6/10 - 괜찮아요

Erica

출장 여행
별로예요: 청결 상태
Room did not look or feel it was thoroughly cleaned after previous guest.
2024년 1월에 2박 숙박함
답변 제공: Vera 님, 2024년 2월 4일
We always strive to improve our stay for all our guests, and any type of feedback is always valued. We do hope to have you again in the near future. Thank you for taking the time to leave a review. Have a wonderful day!

10/10 - 훌륭해요

Paul

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great helpful staff hot tub was hot .. fantastic breakfast.. reasonable price will definitely go back
2024년 1월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 30일
Thank you so much for taking the time to leave a review! We're so glad to hear you enjoyed your stay with us and we cant wait to see you again!

4/10 - 별로예요

scott

2024년 1월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 30일
Thank you for taking the time to leave a review! We're glad you enjoyed your stay overall and we hope to see you again soon!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 23일
Thank you for taking the time to leave a review! We're glad to hear you enjoyed your stay and hope to see you again in the near future!

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were able to relax and get ready for a medical procedure that our son had to hav done. The only problem was we couldn’t cool the room down enough to get comfortable for sleep.
2024년 1월에 1박 숙박함
답변 제공: Vera 님, 2024년 1월 18일
Thank you choosing to stay with us at the Embassy Suites by Hilton, we are glad to hear that you were able to relax with us. Thank you for bringing up the issue about the room unable to cool down. We will look into the room; we do hope you have a wonderful day!

10/10 - 훌륭해요

Samuel 님, Lake Oswego

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property was kind of out of the way from things in less you were at a convention.
2024년 1월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 15일
Thank you for taking the time to leave a review! We're glad to hear you enjoyed your stay and hope to see you soon!

10/10 - 훌륭해요

Alejandro

2024년 1월에 2박 숙박함
답변 제공: Liza 님, 2024년 1월 15일
Thank you for taking the time to leave a review! We're glad to hear you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

Kasandra

2024년 1월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 13일
Thank you for taking the time to leave a review! We're glad to hear that you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

Norma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Liza 님, 2024년 1월 11일
Thank you for taking the time to take a review! We're glad to hear you enjoyed your stay!

2/10 - 너무 별로예요

Joselyn

2024년 1월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 29일
Thank you for taking the time to leave a review, and I'm so sorry that you were disappointed with your stay. I hope that you may give us another chance and stay with us again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 10일
Thank you for taking the time to leave a review! We're sorry you weren't happy with your stay and hope that we may make your next stay better!

10/10 - 훌륭해요

Gladys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 10일
Thank you for taking the time to leave a review! So glad to hear you enjoyed your stay and hope to see you again soon!

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Needs updates but still a fav
We love staying here but our stay was a little bumpy this time around. Rooms are comfy but in desperate need of updating/ maintenance. Lights didn’t work, door handles falling off, etc. We also were greeted with a fire alarm at 8am and had to evacuate. Staff is amazing and the breakfast can’t be beat.
2024년 1월에 1박 숙박함
답변 제공: Liza 님, 2024년 1월 8일
Thank you for taking the time to leave a review! We're thankful for you letting us know and we'll look into all of that!