외관

오션포인트 랜치 여행 후기

3.5 out of 5
오션포인트 랜치
7200 Moonstone Beach Dr, Cambria, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 608개" "
평점 8 - 좋아요. 1004개 이용 후기 중 237개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 96개" "
평점 4 - 별로예요. 1004개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 24개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: General Manager 님, 2021년 1월 28일
Thank you for your review

10/10 - 훌륭해요

솔이 님, 서울

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
다음에 또 방문하고 싶은 곳입니다. 최고예요:)
2020년 7월에 1박 숙박함
답변 제공: Cheryl 님, 2020년 7월 15일
Thank you for your positive feedback! We hope to see you again in the future! - Cheryl

10/10 - 훌륭해요

Teshannon 님, Seminole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can’t beat location! Property has many thoughtful amenities; wishes we had stayed longer but this was a quick overnight as we traveled down the coast. Rooms are well appointed, clean, and comfortable. Can’t wait to go back!
2024년 5월에 1박 숙박함

8/10 - 좋아요

Hendrik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Leuke Beach locatie langs Highway 1. Schoon, stil, kortom prima accommodatie.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely remodeled facility which is very convenient and picturesque. Toilets are for low small children not for adults or seniors in particular. Some nice fire pits and grounds. Expedia (3rd party) customers get left overs and no extra favors.
2024년 4월에 3박 숙박함
답변 제공: Victor 님, 2024년 5월 6일
Thank you for sharing your feedback with us! We're delighted to hear that you appreciated our newly remodeled facility and found it conveniently located and picturesque. We apologize if you found the toilets to be more suited for small children; we'll definitely take this into consideration for future improvements. It's great to know you enjoyed our fire pits and grounds.Regarding your experience with Expedia bookings, we're sorry for any inconvenience caused. We strive to provide exceptional service to all our guests regardless of booking method, and we'll look into this matter further to ensure a better experience for everyone. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 - 훌륭해요

Hanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning property eith tons of amenities that accentuate the beauty of the settings.
2024년 5월에 1박 숙박함
답변 제공: Victor 님, 2024년 5월 4일
Thank you for your glowing review! We're thrilled to hear that you found Ocean Point Ranch to be a stunning property with plenty of amenities to enhance your experience amidst our beautiful surroundings. Providing our guests with a memorable stay is our top priority, and we're delighted that we succeeded in creating a wonderful atmosphere for you. We hope to have the pleasure of welcoming you back to Ocean Point Ranch for another fantastic stay in the future!

8/10 - 좋아요

Anthony

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our fourth stay and we love it every time!
2024년 4월에 1박 숙박함
답변 제공: Victor 님, 2024년 5월 4일
Thank you for your continued loyalty and for choosing Ocean Point Ranch once again for your recent stay! We're thrilled to hear that you've enjoyed each visit with us and that we've been able to consistently provide you with a positive experience. Your feedback and support mean the world to us. We can't wait to welcome you back for your fifth stay and continue to make each visit just as memorable as the last!

10/10 - 훌륭해요

carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a beautiful property, in a beautiful location!
2024년 4월에 2박 숙박함
답변 제공: Victor 님, 2024년 5월 4일
Thank you so much for your wonderful review! We're thrilled to hear that you found Ocean Point Ranch to be a beautiful property in a stunning location. Providing our guests with a memorable experience amidst the natural beauty of our surroundings is always our top priority. We appreciate your kind words and are delighted to have exceeded your expectations. We hope to have the pleasure of welcoming you back to Ocean Point Ranch for another fantastic stay in the near future!

10/10 - 훌륭해요

Douglas 님, Santa Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like to see the miniature golf course return.
2024년 4월에 1박 숙박함
답변 제공: Victor 님, 2024년 4월 29일
We're thrilled to hear that you enjoyed our miniature golf course during your previous visits! Your feedback means a lot to us, and we appreciate your high rating. We understand the importance of having fun amenities like the miniature golf course, and we'll definitely take your suggestion into consideration. Our team is always looking for ways to enhance our guests' experiences, and bringing back the miniature golf course could be a fantastic addition. Thank you for sharing your thoughts with us, and we hope to welcome you back soon for another memorable stay!

4/10 - 별로예요

Helene

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we checked in, we only took two rooms out of the three we reserved. They claimed they could not refund the cost of the third room because it was "prepaid".
2024년 4월에 1박 숙박함
답변 제공: victor 님, 2024년 4월 29일
I'm sorry to hear about the confusion with your reservation at Ocean Point. We understand how important it is to have everything go smoothly when traveling. While I can't directly address specific reservations, it's common for prepaid bookings to have certain terms and conditions attached, including restrictions on refunds. However, our team always aims to provide the best possible service and solutions to our guests. Could you please provide more details about your situation so we can assist you further? We're here to make sure your stay is as enjoyable as possible.

10/10 - 훌륭해요

Phillip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great stay at a great location. Only complaint is that the restaurant is open only for breakfast.
2024년 3월에 3박 숙박함
답변 제공: Victor 님, 2024년 4월 27일
Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed our fantastic location. We appreciate your feedback regarding the restaurant hours and understand the importance of offering dining options throughout the day. We'll certainly take your comment into consideration as we strive to enhance our guest experience. We hope to have the pleasure of welcoming you back for another fantastic stay at Ocean Point Ranch!

10/10 - 훌륭해요

Dawn

2024년 1월에 3박 숙박함

8/10 - 좋아요

Pierre

2024년 4월에 1박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Victor 님, 2024년 4월 27일
Thank you for taking the time to share your feedback and for choosing to stay with us at Ocean Point Ranch. We're pleased to hear that you had an enjoyable experience overall. Your input is invaluable to us as we continuously strive to enhance our guest experience. If there's anything specific you believe we could improve upon, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 - 훌륭해요

Sarah

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charming and comfortable accommodations, this is a great location for a relaxing getaway with your dog
2024년 4월에 3박 숙박함
답변 제공: victor 님, 2024년 4월 27일
Thank you so much for your wonderful review! We're delighted to hear that you found our accommodations charming and comfortable, and that you and your furry friend had a fantastic getaway at Ocean Point Ranch. Providing a welcoming environment for both our guests and their pets is important to us, and we're thrilled that you and your dog enjoyed your stay with us. We hope to have the pleasure of welcoming you back for another relaxing getaway soon!

2/10 - 너무 별로예요

Allison

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel really needs a serious update and the smoke smell was overwhelming from the wood-burning fireplace. I didn’t stay and they refunded all my money thank goodness. I didn’t think they would because they were kind of rude when I checked in but thankfully I was able to leave and get a new place. The view was spectacular but it wasn’t worth these issues.
2024년 4월에 2박 숙박함
답변 제공: Victor 님, 2024년 4월 27일
We're deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback is extremely valuable to us, and we sincerely apologize for falling short of your expectations. We're truly sorry for the issues you encountered, including the need for updates and the overwhelming smoke smell from the fireplace. This is not the level of service and comfort that we strive to provide to our guests.We take your comments very seriously, and we're grateful for the opportunity to address them. We're glad to hear that our team was able to assist you promptly with a refund, and we apologize if there was any perceived rudeness during your check-in process.Your comfort and satisfaction are of the utmost importance to us, and we understand the importance of a pleasant stay. Please know that we will be taking immediate steps to address the issues you've raised to ensure that they are not repeated in the future.We appreciate your honesty and hope that you'll consider giving us another chance to provide you with the exceptional experience that you deserve. If you're willing, we would love the opportunity to make it up to you on a future visit. Thank you for bringing these matters to our attention, and we wish you safe travels ahead.

10/10 - 훌륭해요

Jeanette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the game room and fire pits!
2024년 2월에 2박 숙박함
답변 제공: Victor 님, 2024년 4월 27일
We're thrilled to hear that you loved our game room and fire pits during your stay! Thank you so much for taking the time to share your positive experience and for awarding us a perfect 5-star rating. Providing enjoyable amenities for our guests is always our goal, and we're delighted that you had a fantastic time with us. We hope to welcome you back for more fun and relaxation at Ocean Point Ranch in the future. Safe travels until then!

10/10 - 훌륭해요

Dan

2024년 3월에 2박 숙박함
답변 제공: Victor 님, 2024년 4월 27일
Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you thoroughly enjoyed your stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back to Ocean Point Ranch for another wonderful stay in the future!

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to the beach. Really nice place to stay and has a restaurant.
2024년 3월에 2박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Dear valued guest,Thank you for taking the time to share your experience at Oceanpoint Ranch. We are delighted to hear that you enjoyed your stay and found our property to be a convenient and pleasant place to relax.We are thrilled that you appreciated our close proximity to the beach, as well as our on-site restaurant. Providing easy access to the beach and offering delicious dining options are both integral parts of the Oceanpoint Ranch experience, and we are glad that you were able to take advantage of these amenities during your visit.Your positive feedback is greatly appreciated and serves as motivation for our team to continue delivering exceptional service to all our guests. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

10/10 - 훌륭해요

Art 님, Pasadena

2024년 3월에 2박 숙박함
답변 제공: Victor 님, 2024년 4월 27일
Thank you for awarding us a perfect 5-star rating! We're absolutely thrilled to know that you had such a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and it's fantastic to hear that we hit the mark. We can't wait to have the pleasure of welcoming you back to Ocean Point Ranch for another fantastic stay soon!

10/10 - 훌륭해요

Charles

2024년 3월에 3박 숙박함
답변 제공: Victor 님, 2024년 4월 27일
We're overjoyed to receive your glowing 5-star review! Thank you for taking the time to share your experience with us. It's incredibly rewarding to hear that you had such a fantastic stay at Ocean Point Ranch. Your satisfaction means the world to us, and we can't wait to have the opportunity to welcome you back for another incredible visit. Until then, safe travels and warm regards!

10/10 - 훌륭해요

Armin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Thank you for choosing to stay at Oceanpoint Ranch and for taking the time to share your positive feedback with us. We are thrilled to hear that you had a fantastic experience during your time with us.It is wonderful to know that you enjoyed your stay and that we were able to meet your expectations in every aspect. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted that we succeeded in doing so during your visit.Your kind words about our property and team members are truly appreciated and will be shared with everyone here at Oceanpoint Ranch. We are grateful for your recommendation and hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warm regards,

10/10 - 훌륭해요

Nekeisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Josh was kind and very welcoming. Thank you so much, Josh.
2024년 3월에 1박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Thank you for taking the time to share your experience with us! We're delighted to hear that Josh's warm hospitality made your stay at Oceanpoint Ranch memorable. We'll be sure to pass along your kind words to him. Our team takes great pride in providing exceptional service, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back to our coastal haven in the future. Until then, safe travels!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lovely place close to everything
답변 제공: Victor 님, 2024년 4월 5일
hank you for taking the time to share your experience and for awarding us a perfect score! We're thrilled to hear that you enjoyed your stay at Oceanpoint Ranch. Providing top-notch service and creating memorable experiences for our guests is our top priority, and we're delighted that we succeeded during your visit.Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering exceptional hospitality. We hope to have the pleasure of welcoming you back to Oceanpoint Ranch in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Until then, safe travels and warm regards from all of us here at Oceanpoint Ranch!

10/10 - 훌륭해요

Dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Thank you for taking the time to share your experience and for awarding us a perfect score! We're thrilled to hear that you enjoyed your stay at Oceanpoint Ranch. Providing top-notch service and creating memorable experiences for our guests is our top priority, and we're delighted that we succeeded during your visit.Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering exceptional hospitality. We hope to have the pleasure of welcoming you back to Oceanpoint Ranch in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Until then, safe travels and warm regards from all of us here at Oceanpoint Ranch!

6/10 - 괜찮아요

Johanna

좋아요: 직원 및 서비스
Lots of open area and
2024년 2월에 2박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Thank you for sharing your feedback with us. While we're glad to hear that you chose to stay at Oceanpoint Ranch, we're sorry to learn that your experience fell short of expectations, resulting in a 3 out of 5 rating.We truly value your input and take your comments seriously. Your feedback helps us identify areas where we can improve and better meet the expectations of our guests. If there are specific aspects of your stay that you feel we could have handled better, please don't hesitate to reach out to us directly so that we can address them accordingly.We hope that you'll consider giving us another opportunity to exceed your expectations on a future visit. If there's anything we can do to make your next stay more enjoyable, please let us know. We appreciate your patronage and hope to have the chance to welcome you back to Oceanpoint Ranch in the future.

10/10 - 훌륭해요

Ruby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has incredible hiking paths. It’s convenient located and quiet. The check in staff are very friendly and accommodating.
2024년 2월에 1박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our incredible hiking paths and found our location convenient and peaceful. Our team works hard to ensure that our guests have a memorable stay, so we're delighted that you found our check-in staff to be friendly and accommodating.Your feedback means the world to us, and we're grateful for your kind words. We hope you'll have the chance to explore more of what Oceanpoint Ranch has to offer during your next visit. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful experience at Oceanpoint Ranch!

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lovely little hotel that felt safe and quiet. It was very clean and had fun amenities and fire rings to relax by. It is also close enough to go on a walking path along the ocean. The staff was very friendly and when we had a little bit of an emergency, they even allowed us to check out late, which was very appreciated. I would definitely stay here again.
2024년 2월에 1박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Thank you for your wonderful review! We're thrilled to hear that you had a lovely and safe experience at Oceanpoint Ranch. It's fantastic to know that you found our hotel clean and enjoyed the fun amenities, including the fire rings for relaxation. We're delighted that you had the opportunity to explore the walking path along the ocean nearby.Providing exceptional service is our priority, and we're glad our staff could assist you during your stay, even in unexpected situations. We understand the importance of flexibility, and we're happy to have accommodated your request for a late checkout.We can't wait to welcome you back for another enjoyable stay at Oceanpoint Ranch! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Marshall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Thank you so much for taking the time to share your experience and for awarding us a perfect score! We're absolutely thrilled that you had a fantastic stay at Oceanpoint Ranch.Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and we're delighted to hear that we succeeded during your visit.Your feedback means the world to us, and it serves as motivation for our team to continue delivering outstanding hospitality to each and every guest who stays with us.We can't wait to welcome you back to Oceanpoint Ranch for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Until then, safe travels and warm regards from all of us here at Oceanpoint Ranch!

8/10 - 좋아요

Cara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Victor 님, 2024년 4월 5일
Thank you for sharing your feedback with us, and for choosing Oceanpoint Ranch for your stay. We're thrilled to hear that overall, you had a positive experience with us.Your feedback is incredibly valuable to us as it helps us identify areas where we can improve and better meet the expectations of our guests. If there are any specific areas you feel we could have done better in, please don't hesitate to let us know so we can address them accordingly.We hope that you'll consider giving us another opportunity to exceed your expectations on a future visit. If there's anything we can do to make your next stay even more enjoyable, please feel free to reach out to us. We appreciate your patronage and hope to have the chance to welcome you back to Oceanpoint Ranch in the future.

6/10 - 괜찮아요

Eric

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Good location, only option for room service is breakfast.
2024년 2월에 2박 숙박함
답변 제공: victor 님, 2024년 4월 6일
Thank you for taking the time to share your feedback following your recent stay at Ocean Point Hotel. Your insights are invaluable to us as we continuously strive to enhance the experiences of our guests.We're delighted to hear that you found our hotel's location to be convenient. Providing a prime location is one of our priorities, and we're pleased that it met your expectations.We apologize for any inconvenience you experienced regarding the limited room service options. Please know that your feedback has been noted, and we will explore opportunities to expand our room service offerings beyond breakfast to better cater to the preferences of our guests.We sincerely appreciate your constructive feedback, and we hope that despite this shortfall, you were still able to enjoy your stay with us. Your satisfaction is important to us, and we would love the chance to welcome you back in the future and provide you with an improved experience.Thank you for choosing Ocean Point Hotel, and we look forward to the possibility of hosting you again soon.

10/10 - 훌륭해요

Sandra Raquel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amaziness
A piece of paradise hidden on the highway1, amazing way more of what I spect to surprise my boyfriend for his birthday, clean room, comfy bed, ocean just a step away to watch the sunset with a glass of wine just beyond perfect
2024년 2월에 1박 숙박함

8/10 - 좋아요

Mary T

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Cassandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great fireplace and pit! Love that they had s’more kits available at front desk, they were amazing!! Enjoyed all the wildlife it had to offer around it, so beautiful!
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Sarah

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Sheets had spots on them. Black long hair on the bathroom floor. Was pretty grossed out.
2024년 1월에 2박 숙박함
답변 제공: Oceanpoint Ranch Guest Services 님, 2024년 2월 1일
Thank you for taking the time to share your feedback regarding your recent stay at Oceanpoint Ranch. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room.Please rest assured that this is not reflective of our usual standards, and we take such matters very seriously. Our housekeeping team is dedicated to maintaining a high level of cleanliness throughout the hotel, and we regret that we fell short during your visit.We appreciate you bringing these issues to our attention, and we assure you that we are taking immediate steps to address them. Our team will be conducting a thorough inspection of the linens and ensuring that all areas of the room are properly cleaned and sanitized.We understand the importance of a comfortable and clean environment for our guests, and we are committed to making the necessary improvements to prevent such issues from occurring in the future. We value your feedback as it helps us identify areas for improvement and uphold the quality of our services.Once again, we apologize for any discomfort you may have experienced, and we hope you will give us another opportunity to provide you with the exceptional stay you deserve. If you decide to stay with us again, please do not hesitate to contact our front desk immediately if anything does not meet your expectations, and we will do our best to address it promptly.Thank you for your understanding, and we look forward to the opportunity to welcome you back to Oceanpoint Ranch in the future.Warm regards,Oceanpoint Ranch Guest Services

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Donielle

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Alonso

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place !!! Quite and great staff .
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Donielle

2024년 1월에 3박 숙박함

4/10 - 별로예요

debra

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
While I absolutely love the location and access to the beach, I gave this hotel a lower rating even though in the past I gave 5*. Staff was hard to find at front desk. Rooms are tiny if not in a cottage. Dark rooms w minimal lighting and place to sit. Only 1 chair, no space and only room for a weekend bag. Don’t plan to spend time here- no room. Great for romantic getaways.
2024년 1월에 2박 숙박함
답변 제공: Oceanpoint Ranch Guest Services 님, 2024년 1월 26일
Thank you for taking the time to share your feedback on your recent stay at Oceanpoint Ranch. We sincerely appreciate your loyalty as a returning guest and value your insights.We are delighted to hear that you love the location and the easy access to the beach. It's heartening to know that our hotel has been a part of your past positive experiences. However, we genuinely apologize for the inconveniences you encountered during this stay, and we appreciate your honesty.We're sorry to learn that you had difficulty finding our staff at the front desk. Your concerns regarding the room size and limited lighting are duly noted. We understand that a comfortable and well-lit space is essential for an enjoyable stay, and we regret that we fell short of your expectations in this regard.Your feedback on the room setup is invaluable, and we will certainly review our current arrangements to ensure a more spacious and well-lit experience for our guests. It's important to us that every guest feels comfortable and has ample room to relax.We are pleased to hear that you find our hotel great for romantic getaways. We aim to provide a serene and romantic atmosphere for our guests, and it's rewarding to know that we have succeeded in that aspect.Please be assured that your comments will be shared with our team to make necessary improvements. We appreciate your constructive criticism, as it helps us enhance the overall experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Oceanpoint Ranch Guest Services

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would like to go back for longer stay in near future
2023년 12월에 1박 숙박함
답변 제공: Oceanpoint Ranch Guest Services 님, 2024년 1월 5일
We look forward to having you!

10/10 - 훌륭해요

krystle 님, santa fe

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Alexander

별로예요: 숙박 시설 상태 및 시설
lack of management attention
A number of little problems, none of which by themselves would merit a terrible rating, but collectively reflects a lack of management attention: • bedding was not changed (i.e., I can see where someone lay on the bed and pillow) • switches for lights missing knobs so you can't turn them on • power outlets on light stands are not functional, so you can't charge your devices • walls are so thin you can hear conversations in other rooms word-for-word • a rock used for doorstop on lobby door was left in middle of sidewalk, which was hazardous in the dark •. heater did not work •. shower door did not close properly •. etc.
2023년 12월에 1박 숙박함
답변 제공: Oceanpoint Ranch Guest Services 님, 2024년 1월 26일
Thank you for sharing your detailed feedback following your recent stay at Oceanpoint Ranch. We sincerely apologize for the various inconveniences you encountered, and we appreciate your patience in bringing these matters to our attention.It is disheartening to learn about the issues you faced during your stay, and we deeply regret that they collectively affected your overall experience. Please accept our sincere apologies for the oversight in the housekeeping department regarding the bedding. We understand the importance of a clean and comfortable environment, and we will address this matter promptly.We are equally concerned about the maintenance issues you mentioned, such as missing knobs on light switches, non-functional power outlets, a malfunctioning heater, and a shower door that did not close properly. Your comments highlight areas where we need to improve our attention to detail, and we will be working diligently to address and rectify these issues immediately.Regarding the thin walls and the rock used as a doorstop in an unsafe location, we apologize for the disturbances and potential hazards these created. We will assess and reinforce our protocols to ensure a more secure and peaceful environment for all our guests.Your feedback is invaluable to us as it allows us to identify areas for improvement and take corrective measures. Rest assured that we will be conducting a thorough review of our management and operational procedures to prevent such issues from recurring in the future.We genuinely appreciate your understanding and the opportunity to address these concerns. If there is anything we can do to make amends for your experience, please do not hesitate to reach out to our guest relations team directly.We hope you will consider giving us another chance to provide you with the excellent stay that you deserve.Warm regards,Oceanpoint Ranch Guest Services

10/10 - 훌륭해요

Antoinette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Sheila

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Carlos 님, San Gabriel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ocean
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great check in and room was clean and so cute! Love the western style and calmness we experienced upon arrival.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jananne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Favorite Cambria Hotel
This hotel is clean and convenient to walking at Moonstone Beach. The staff is friendly and helpful. I will definitely stay her again next time I come to Cambria.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Setareh

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a beautiful property directly across the street from a state park. Property is older, but well maintained. They're pretty tight with the coffee, and bringing your own doesn't work (no keurig). I'm sure we'll stay there again.
2023년 11월에 3박 숙박함