8/10 - 좋아요
Natasha 님, Frederick
단체 여행, 가족 여행
2025년 10월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We truly enjoyed our stay and had an amazing time. Several employees stood out for their exceptional service. Victor at the front desk was very personable and helpful, and Mohammed and Ahmed at the bar were friendly, attentive, and made great drinks — they really enhanced our experience.
Overall, most of the staff made our stay memorable, except for the manager and one employee in the dining room. On our first day, we missed breakfast due to the time difference. I asked Victor if we could have lunch instead, since we were on a half-board plan. He kindly checked with his manager and the dining room manager, who both approved it.
The next day, when we went for lunch, I informed the waitress that I would pay. However, she placed a check on the table without explanation — including charges for both the previous day’s lunch and the current one. When I explained that we had received permission to have lunch in place of breakfast, she was quite rude and insisted that we pay. I brought the issue to Victor, who assured me he would speak with his manager and resolve it.
Aside from this isolated incident, we had a wonderful stay and truly look forward to returning.
Natasha
2025년 10월에 6박 숙박함
