2/10 - 너무 별로예요
brittany
연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
2025년 9월 5일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve been loyal guests of Rio Sands for nearly 10 years and have always loved this little hotel. Unfortunately, our most recent visit was disappointing. Upon arrival, we were told the pool was out of service. After a 5-hour drive on Labor Day weekend, it would have been nice to receive a call or email letting us know in advance.
When I asked for a discount, I was offered 10% off, which I appreciated—however, when they ran my card the total was $458, while my Expedia confirmation (including taxes and fees) was $363. This was surprising, as we have never been charged more than our booking total before.
Another change is the continental breakfast. In the past, it included eggs, bacon, and sausage; now those items are gone, which was disappointing given how much we’ve enjoyed that in previous stays.
I truly hope management reconsiders better communication about amenities and billing transparency. We have loved this hotel for many years, but this visit fell short of expectations.
brittany
2025년 8월에 1박 숙박함