Santa Lucia Vacation Rentals

"This hotel was the worst experience. We got to Pisa around 9:00 PM, took a taxi to the hotel, and found nobody at the lobby because they leave at 8:00 PM. I later discovered they had sent me a message explaining how to check in by myself and that the actual room was located three blocks away from the main hotel building. When you are traveling in a foreign country with no Wi-Fi, sending a message like this the same day is completely useless. This is something guests should be clearly told before booking. The whole point of renting a hotel instead of an Airbnb is to avoid situations where you are left to figure everything out yourself late at night in an unfamiliar place. When we arrived, there was also an older couple there who looked terrified because it was dark and they did not understand the technology or self check-in process. After spending time helping them because we could not just ignore the situation, we started walking through dark streets with no idea where we were heading. There were groups of mostly men standing on both corners near the property, and as three women carrying heavy luggage, we immediately felt unsafe. We ran back to the hotel and messaged the host explaining that we were scared, and their response was basically, “Pisa is very safe.” Safety is something people should always take seriously and be preventative about, especially when guests are unfamiliar with the area. After unsuccessfully trying to get another taxi, we finally decided to walk there"

"The hotel rooms were great, with showers that were amazing. I had to ding the staff a bit due to the restaurant staff. We had some communication issues, but not terrible. The only issue is that it is a bit of a walk to the city center, and you have to go under the railroad either way you go. So expect stairs. Cabs are easy to get, and the staff will assist you. Overall, it was one of the best hotel experiences we had during our two-week time in Italy. "

"The rooftop bar is such an incredible view. I was able to invite friends to watch the sunset. The room was incredibly large with a great bathroom. Loved the relaxed breakfast - great choice of food and drinks The airconditioning was not working and so the room temperature was uncomfortably warm when the weather was sunny. The staff were helpful and moved me to a higher room so that I could have the windows open with less noise from the street."

"⭐☆☆☆☆ Unfortunately, this hotel was not as advertised. The main reason I booked this room was because the listing clearly stated that air conditioning was included. However, upon arrival, I was informed by reception that there was no AC available at all. The room became extremely hot overnight and the only option was to leave the door open, which resulted in mosquitoes and insects flying into the room and biting us throughout the night. There were also several other issues during the stay: • The TV did not work, even after reception attempted to fix it. • A metal shower bracket/shelf detached and fell unexpectedly, nearly hitting my sister’s foot. • There appeared to be no shower gel provided. • There was only one accessible socket near the entrance of the room, which was incredibly inconvenient. The most disappointing part was that when these issues were raised, there was no meaningful resolution offered during the stay. We were told there were no other rooms available and ultimately had to remain in a room that did not match the amenities advertised online. The reception staff were polite, but the property itself needs significant improvements and the listing should accurately reflect what is actually provided. If you are specifically booking for air conditioning, I would strongly recommend confirming directly with the hotel before staying."

"Only stayed one night, but this is an easy 15 minutes or so (depending on your pace) from the airport, and just a couple blocks to the train station. Staff was very helpful and made me feel welcome. Room was small and cozy, was perfect for me for a short stay."

"Hotel was easy to find and nice. My room was not in the main building but rather in a separate building in a courtyard, as a solo female traveller I was initially a bit unsettled by this as people on the street could have access to my room door. The room itself was small but had everything I needed."

"Great location near the central train station. Clean rooms, good breakfast & friendly staff. I would stay again."

"Perfect access to train station so that we were able to take a day trip to Lucca."

"Clean and spacious as advertised. Location is abit far from the leaning tower, 20+ minutes walk and you need to go through a traffic tunnel. Our pre checkin communications were apparently handled by AI so it was a bit repetitive. But all in all, it was good value for the money. "