Find hotels in Santacruz East, Mumbai

"Extraordinary customer service.. and great hotel! "

"Great stay good service and comfort and more luxury treatment"

"The quanlity of the service was overall excellent. My constructive feedback is towards the concierge department. They mentioned they connected with another TAJ hotel restaurant on my request to make dinner reservations. This restaurant did not accept reservations but i was told they registered my name so the restaurant was aware i was to arrive with my guests. However, the restaurant did not register my name and the manager there confirmed thisby showing me the guest list. I sought clarification upon returning to the Taj Palace but again no explanations were provided. I found this lack of communication from their end rather disheartening. I would have appreciated an explanation. The service of Amrita, the management trainee was good. Th restaurant sea lounge was amazing boh for the food and service. The waiter staff Goydi and Kavya were excellent.Th constructive feedback that I provided to the manager Sagnik was well received. The service at the poolside was rather slow and my partner had to physically get up from our table and ask for a aiter after waiting about 10 mins. The interesting part was that it wasn't even busy in appearance and a few of the staff were horsing around by themselves. I hope that the training program for these youngsters improve as it reflects poorly on the hotel brand. The pool staff and the health club staff were all amazing notably Appa, Parmeswer and Yogesh who went above and beyond to provide amazing service. The shamiana restaurant needs an upd"

"Nice clean room, great food and helpful staff. I look forward to my next stay "

"The hotel was excellent and the staff was fantastic especially Francis, Rajnish Rahul from the Food and Beverage side"

"Staff were so helpful and friendly and added to the overall quality of the stay. A highlight was the breakfast each morning with the quality of food and attention to detail of the staff. Location of the hotel is very good, close to the main attractions and we loved the pool. We couldn't fault our stay and would gladly return to the Oberoi."

"Great staff, great room, and great food!"

"Staff was so professional "

"It was a very nice place after a long trip!"