Dear Sandra,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value your opinion and appreciate your honest review. We apologize for any inconveniences you experienced during your stay, and we would like to address the concerns you mentioned.We are sorry to hear that the room did not meet your expectations and that it appeared different from the photos. We understand how important it is to have accurate representations of our accommodations, and we will make sure to review and update our visuals to provide a more realistic depiction.Regarding the size of the bathroom, we regret that it fell short of your expectations. Our team constantly strives to ensure the comfort and satisfaction of our guests, and we apologize for any inconvenience caused by the limited space. We will take your feedback into consideration for future improvements.We are disappointed to hear that you found the room to be a little run-down. Our maintenance team regularly inspects all our accommodations to ensure they are well-maintained and up to our high standards. We apologize if any deficiencies were overlooked, and we will address this matter promptly to enhance the overall guest experience.Regarding the TV channels, we apologize for the inconvenience caused by the limited selection. We appreciate your feedback, and we will assess our current channel offerings to provide a more diverse range of options for our guests in the future.We regret that you did not receive the expected room upgrade or a bottle of wine despite being in the gold category. We apologize for any miscommunication or oversight on our part. Our team always strives to provide exceptional service to our valued guests, and we will review our processes to ensure that such oversights do not recur in the future.On a positive note, we are pleased to hear that you found our staff to be friendly. We take great pride in our team's dedication to providing exceptional service and creating a welcoming environment. Your kind words will be shared with them as encouragement to continue delivering outstanding guest experiences.Once again, we apologize for the issues you encountered during your stay. We appreciate your valuable feedback as it helps us identify areas where we can improve. We hope that you will consider giving us another opportunity to provide you with an enhanced experience should your travels bring you back to the area. Please feel free to reach out to our management team directly if there is anything else we can do to assist you.Warm regards,Concierge department - Acqua Vatos Santorini

Dear Guest, Thank you for aking the time to share your experience.Kindly be informed that our property has updated photo collections on all online channels as well as Google.Therefore, please note that we deem this review to be not quite fair.We remain at your disposal.Kind RegardsAcqua Vatos Santorini Team