사누르의 럭셔리 호텔

"수영장이 좋고, 주변상권이 좋습니다. 아이콘 발리까지 걸어서 5분거리 입니다. 쇼핑 및 식당이용에 편리했습니다"

"시설이 좀 오래되긴 했는데, 깨끗했습니다. 조식도 다양하게 종류가 많고 맛있었습니다.직원들 친절합니다. 바로앞에 해변이 있어서 좋습니다."

"I had an extremely disappointing experience at InterContinental Sanur, beginning August 11, 2025, following a delightful stay at The Samaya Villa Ubud. I Upon arrival, I discovered a live cockroach in the wardrobe. Instead of an immediate room change, staff simply brought insecticide, showing a shocking disregard for hygiene standards. Multiple calls to the front desk went unanswered. When I visited in person, a manager dismissed the matter with irrelevant excuses about room view. The new room’s sink drained so poorly that it was left dirty after use. I tolerated it only because I was already exhausted from prior complaints. The next morning, staff stopped me after breakfast claiming no deposit was on record. Despite my proof of a 2 million IDR credit card charge, I was treated like a trespasser until a senior staff member intervened, later attributing it to a “system error.” This series of events left me feeling neglected and outraged. I later checked online reviews and found many guests reporting the same issues—poor hygiene, outdated facilities, and weak service—with management repeating empty promises. The front desk staff need urgent retraining, and if such conditions continue, the property will severely damage the InterContinental brand’s credibility. "

"직원분들 너무 다 친절하시고, 침대도 편안하고, 조식도 맛있고 방도 업그레이드 해 주셔서 매우 행복한 시간 보내고 왔습니다. 감사합니다^^"

"너무 만족합니다"

"The warmest service, nice and clean. Overall condition is bit old though. Perfect place having family rest with affordable cost. "