"This hotel has the potential to be great, but the management clearly lacks the ability to run the property properly or train staff to meet basic hospitality standards. I am honestly surprised this hotel is rated 4.5 stars; in my opinion, it should not be rated higher than three stars.
The staff are unprofessional and poorly trained, and the hotel has numerous operational issues. It takes approximately 15 minutes for hot water to come through in the shower. Basic amenities were missing—there was not enough soap to shower properly, and no complimentary bottle of drinking water was provided.
My check-in experience was unacceptable. I was initially given a room that was clearly used and messy. No one accompanied me to the room or explained how anything worked. I then had to return to reception to report the issue, after which I was given another room—still not the room category I had booked. It was only the following day, after speaking directly with management, that I was finally moved to the room I had originally reserved.
Overall, the experience was extremely disappointing. Poor management, lack of training, and constant issues make this hotel feel chaotic and disorganized. At its current standard, this place is simply a disaster. It was that bad that I checked out one day before.."
"First off, the cleaning quality was very poor, I have images that I would wish to add to this review. From the walls, cobwebs all over the corner of the room, visible blood from previous tenant smashing mosquitoes on the wall, and small ants crawling all over our bedsheet. We paid for the pool, since my mother is an elderly so it’s safer than ocean water, yet we had to ask for it to be filled with water, which was never complete. Similiar to request we had for additional towels and fixing of in our room which was never filled. If the owner is reading this, don’t go yelling at your employees especially your cleaners being that they were walking around with all cleaning supply in hands no proper cart system in a huge hotel, wearing fliflops while cleaning, and all of them never smiled implying the harsh reality of their conditions - I gave it a 2 start because the holiday event we went too was lovely but not worth knowing your employees were working 18 hrs shift leaving at 2-3 am to return to work at 9 am the same day. This place is exploiting their workers with minimum support, fair wage and training. As a Cape Verdean born guest, it was disheartening seeing what blood and sweat kept a “hotel”, an illusion of rest and relaxation, alive. The man that owns this place needs a huge reality check. "
"This isn't a hotel but just one room behind Rua Banana. Unable to contact in advance. After a long hot day I showed up at the room only to be told by the neighbors that the room has a problem. They called the owner Fatima and she advised me to go to another hotel. Unfortunately the other hotel demanded payment in cash. When I called Fatima again she told me she had no connection with Expedia and that I should pay again! If the room has a problem why not cancel the booking without wasting my time? Terrible customer service. Asked Expedia for a refund."
"Clean rooms. The staff were friendly and helpful. The free parking is a few blocks away but on street free parking. I will definitely be returning here next time in Praia!"
Igreja Nossa Senhora do Rosario is just one of the places to see in Cidade Velha, so why not enjoy the other things to explore during your travels? While you're in the area, stroll along the beaches.
Why not spend a carefree afternoon at Quebra Canela Beach during your travels in Praia? Make some time to visit the cathedral while you're in the area.
After visiting Praia City Hall, make a plan to see the other sights and activities in Praia. Make some time to visit the cathedral while you're in the area.
Find out about the history of Praia when you spend time at Alexandre Albuquerque Square. Make some time to visit the cathedral while you're in the area.
What's the area like around São Francisco monastery and church?
São Francisco monastery and church is located in an area of Cidade Velha that travelers like for its beaches. If you're looking for a convenient place to stay, check out the 7 hotels and other accommodations you'll find within a mile.
Where is the best place to stay near São Francisco monastery and church?
Adjacent to São Francisco monastery and church, Apartamento Laranjinha is one of the top choices for your stay based on our traveler data, and this hotel offers free breakfast and free parking. Other good options within a short distance include Hotel Vulcão and Hotel Limeira.
How many hotels will I find near São Francisco monastery and church?
Expedia has 7 hotels and other accommodations within a mile from São Francisco monastery and church.
If I need to cancel the hotel reservation for my stay near São Francisco monastery and church, will I receive a refund?
Yes! Most room reservations are fully refundable provided that you cancel before the hotel's cancellation deadline, which in most cases is within 24 or 48 hours of the scheduled arrival. If you have a reservation that's non-refundable, you might still have the option to cancel and be given a refund within 24 hours of booking. Add dates, click "Search", then use the "fully refundable" filter to review top deals close to São Francisco monastery and church.
Where can I learn more about changing or cancelling my trip in the area near São Francisco monastery and church?
To find more details about changing or cancelling your stay near São Francisco monastery and church, click here.