점심 식사, 저녁 식사 및 해피아워 제공

더 데소토 서배너 여행 후기

4 out of 5
더 데소토 서배너
15 East Liberty Street, Savannah, GA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 2392개 이용 후기 중 1300개" "
평점 8 - 좋아요. 2392개 이용 후기 중 551개" "
평점 6 - 괜찮아요. 2392개 이용 후기 중 306개" "
평점 4 - 별로예요. 2392개 이용 후기 중 155개" "
평점 2 - 너무 별로예요. 2392개 이용 후기 중 80개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
the people were outstanding as friendly and as helpful as is possible the hotel itself wa sfabobulous eerything one could possibly want on vacation the whole experience was very user friendly
2024년 5월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 5월 23일
Dear Joe, We are incredibly pleased you enjoyed your stay at The DeSoto Savannah and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We look forward to being your first choice every time you visit the area.Warm regards, Managing Director

8/10 - 좋아요

Randal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and clean hotel. Great location for walking around Savanna. Hotel restaurant was delicious and reasonably priced. We had one issue with the guests next door being loud and obnoxious in the middle of the night. The management took care of the issue and comped the night for us. Samir the hotel manager was awesome.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Adam 님, Las Vegas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing customer service from start to finish. Alexa at the front desk was personable and professional. I’ve been in hospitality for 20 years and this is the definition of southern hospitality. Never truly knew what that meant until staying here. This place puts any 5star Vegas hotel to shame. Above and beyond. I recommend this hotel if you’re ever in Savannah! Worth every penny.
2024년 5월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 5월 22일
Dear Adam, Thank you for recommending The DeSoto Savannah to future travelers. We are delighted to read that Alexa helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit.Warm regards, Managing Director

10/10 - 훌륭해요

Chuck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 5월 23일
Dear Chuck, Thank you for choosing The DeSoto Savannah. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Warm regards, Managing Director

8/10 - 좋아요

Jeanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was excellent. There was an issue with our room so they immediately moved us and upgraded our room.
2024년 5월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 5월 22일
Dear Jeanne, Your kind comments and excellent rating are greatly appreciated by all of us here at The DeSoto Savannah. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Warm regards, Managing Director

10/10 - 훌륭해요

Olivia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the mix of modern and historical.
2024년 5월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 5월 22일
Dear Olivia, Thank you for choosing The DeSoto Savannah. We are delighted our beloved landmark hotel with its mix of history and modern-day style was the perfect spot for your visit to Savannah. Thank you again for being our guest. We look forward to welcoming you back to the area.Warm regards, Managing Director

6/10 - 괜찮아요

Jennifer

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Overall we were not impressed. We had to request for the room to be cleaned and our tv and patio door were broken. The area surrounding the hotel was beautiful.
2024년 5월에 3박 숙박함
답변 제공: Managing Director 님, 2024년 5월 21일
Dear Jennifer, We apologize for the inconvenience you experienced during your stay with us. It is disheartening to hear that your room was not cleaned to your expectations and that you encountered maintenance issues. Please know that we take these matters seriously and will address them to ensure a more comfortable experience for our future guests. On a positive note, we're delighted that you found the surrounding area beautiful and hope that this aspect of your stay provided some enjoyment. We truly value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm regards, Managing Director

8/10 - 좋아요

Vicki S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pipes in the wall of the shower made very loud, groaning noises frequently in the early morning hours and would often result in the water in the shower to stop for a few seconds.
2024년 5월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 5월 22일
Dear Vicki, Thank you for choosing The DeSoto Savannah for your recent visit. While we are glad you enjoyed your overall stay, we sincerely apologize for the noise concerns during your visit and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit, so we may have the opportunity to provide you with a flawless stay.Warm regards, Managing Director

6/10 - 괜찮아요

Joe

좋아요: 청결 상태, 직원 및 서비스
On the website to reserve room it states free parking. Thats not true. It has valet parking at $45 a night. The parking couldnt accomindate my truck and trailer. Rooms were clean and comfortable. But not anything special. Dining was ok. Staff were very kind and respectful.
2024년 5월에 2박 숙박함
답변 제공: Managing Director 님, 2024년 5월 21일
Dear Joe, We appreciate your feedback regarding your recent stay at our hotel. We apologize for any confusion regarding the parking fee and situation. We regret to hear that our parking facilities were unable to accommodate your truck and trailer adequately. Please know that these are mentioned on our hotel's website. We're pleased to know that you found our rooms clean and comfortable. Your comments about our dining options are duly noted, and we will strive to enhance this aspect of our services. Furthermore, we are delighted to hear that our staff left a positive impression on you with their kindness and respect. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards, Managing Director

8/10 - 좋아요

Jeanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was an issue with our room. They immediately moved us and upgraded us to a better room. Really nice pool area. Excellent service.
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 20일
Dear Jeanne, Thank you for choosing to stay at The DeSoto Savannah and for sharing your review. We are delighted to learn you were pleased with our thoughtful hospitality and well-maintained pool area and that you enjoyed the room upgrade. However, we regret the concern you had with your initial room. Thank you again for your feedback, and we look forward to your next visit. Warm regards, Managing Director

10/10 - 훌륭해요

maria

가족 여행
It was convenient and centrally located to all. Only thing I didn’t like is that the hallways were too dark
2024년 5월에 2박 숙박함
답변 제공: Managing Director 님, 2024년 5월 20일
Dear Maria, Thank you for staying at The DeSoto Savannah and for sharing your feedback. We are glad to know you enjoyed your stay with us and that you were especially pleased with our ideal location. However, we regret the concern you had with the hallways, and we will share your comments with the appropriate teams as we strive to enhance our guest experience at all levels. It was a pleasure to accommodate you, and we look forward to your return visit.Warm regards, Managing Director

10/10 - 훌륭해요

Ora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was kind, the room was comfortable and the view from the balcony was great!
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 20일
Dear Ora, Thank you for choosing The DeSoto Savannah and for sharing your experience. We are delighted to know you were pleased with our front desk associates, exceptional accommodations, and excellent views. It was a pleasure to host you, and we look forward to welcoming you back soon. Warm regards, Managing Director

10/10 - 훌륭해요

Katharina

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet parken ist etwas überteuert. Das Personal war super freundlich. Das Hotel ist wirklich schön und hat eine super Lage.
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 17일
Dear Katharina, Thank you for being our guest and for the gracious review. We are pleased you enjoyed your time with us at The DeSoto Savannah and that our thoughtfully crafted property and intuitive associates enhanced your visit. We are also glad our optimal location perfectly suited to your needs. That said, we regret not meeting some of your expectations, and we appreciate your comments. Thank you again for your business, and we look forward to welcoming you back for another exceptional experience.Warm regards, Managing Director

10/10 - 훌륭해요

Carole

연인과의 여행
Loved the room. Everything was convenient. First day didn’t get room service, needed to ask forit
2024년 5월에 2박 숙박함
답변 제공: Managing Director 님, 2024년 5월 17일
Dear Carole, Thank you for choosing The DeSoto Savannah and for the high rating. We are thrilled to know you had a great stay and that our intuitively designed guestrooms exceed your expectations. We appreciate all of your feedback, and we look forward to welcoming you again very soon.Warm regards, Managing Director

6/10 - 괜찮아요

aundry l.

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Managing Director 님, 2024년 5월 17일
Dear Aundry l., Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warm regards, Managing Director

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My wife and I enjoyed our stay. Will certainly return. The view in the King Skyline room was fantastic.
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 16일
Dear Jonathan, Thank you for choosing The Desoto Savannah and for your kind feedback. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our comfortable accommodations with spectacular views. We appreciate your business, and we look forward to seeing you again soon.Warm regards, Managing Director

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our short stay. Only thing was our floor in front of our door was broken. Seemed like the only one like that in our area.
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 14일
Dear Dawn, Thank you for choosing to stay with us at The DeSoto Savannah. We are glad to know you overall had a pleasant stay and that you enjoyed most aspects of your time with us. That said, we have also taken note of your additional comments, and we will share them appropriately as we strive to improve our guests' experience. We are grateful for your feedback and look forward to welcoming you again.Warm regards, Managing Director

10/10 - 훌륭해요

Caroline 님, Upper Marlboro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 15일
Dear Caroline, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Desoto Savannah. Thank you for choosing us for your time in Savannah; we hope to see you again soon.Warm regards, Managing Director

10/10 - 훌륭해요

elena

아이를 동반한 가족 여행, 출장 여행
There no ROOF TOP as saying Bar Roof Top But I like pool and Gym. Walk to restaurants , beautiful parks Location just great. Can’t book spa tho but make sure when you book do that too!
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 14일
Dear Elena, Thank you for choosing to stay with us at The DeSoto Savannah. We are glad to know you had a pleasant stay overall and that our various amenities enhanced your time with us. We also appreciate you mentioning our convenient location. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Warm regards, Managing Director

4/10 - 별로예요

Monique

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very disappointed in the uncleanliness of the rooms. The bathroom was worst than I ever seen. Spots, rings and dingy appliances. The cost of the hotel is way too much for what was provided. I would like some sort of compensation for the inconvenience.
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 12일
Dear Monique, Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our hotel very seriously, and we are very disappointed to learn that you experienced many difficulties while staying with us. Please accept our sincere apologies for your frustration and inconvenience as our guest. Your feedback is much appreciated. We will share your message appropriately. Thank you once more for your understanding and we hope to have you revisit so we can show you the outstanding visit you deserve.Warm regards, Managing Director

8/10 - 좋아요

MOZELLE

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 12일
Dear Mozelle, Thank you for choosing The DeSoto Savannah and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Warm regards, Managing Director

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing I don’t like is $45/ day plus tipping for valet parking. Only other option is nearby garages for 40-$50/24 hrs. Street parking is very limited and mostly 5 hour.
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 10일
Dear Rachel, Thank you for choosing The DeSoto Savannah and for taking the time to evaluate your stay. We are pleased the majority of your visit was enjoyable; however, we regret your dissatisfaction with our parking fee. These fees are listed on our website, and we will share your comments appropriately. Everything we do is aimed at providing you with a revitalizing experience, and we are grateful for the feedback. Thank you again; we hope you will choose us the next time you visit Savannah.Warm regards, Managing Director

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very hospitable staff snd pleasant atmosphere. Disappointed with the very noisy room. We left our room at 9:00am and when we returned at 4:00 our room was never cleaned. Cleaning staff was very polite, just not enough help. Lighting was poor in the bathroom.
2024년 4월에 2박 숙박함
답변 제공: Managing Director 님, 2024년 5월 10일
Dear Patricia, Thank you for sharing your recent stay at The DeSoto Savannah and for providing your valuable feedback. We are delighted to hear that you found our associates to be courteous and the ambiance enjoyable. That said, we understand your disappointment with the noise level in your room and apologize for the inconvenience it has caused. We will address this appropriately to ensure a more peaceful environment for our guests in the future. Furthermore, we apologize for the oversight in cleaning your room. Your feedback regarding the bathroom lighting is also duly noted, and we will look into ways to improve this aspect of our accommodations. We value your input as it helps us identify areas for improvement and enhance the overall guest experience. Thank you once again for choosing us, and we look forward to welcoming you back for a seamless stay.Warm regards, Managing Director

10/10 - 훌륭해요

Terez

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Classic Savanah. Elegant. Great hotel amenities. Easy walk to many attractions and restaurants.
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 7일
Dear Terez, Thank you for sharing your recent stay at The DeSoto Savannah. The DeSoto blends the elegance, history, and charm of one of America’s oldest cities with a playful dose of Southern spirit, so we are delighted to hear that you found your experience to be enriching with outstanding hotel amenities. We are also pleased to learn that our convenient location allowed you to easily explore nearby attractions and restaurants, enhancing your overall stay. We appreciate your kind feedback and are grateful for your positive review. It was our pleasure hosting you, and we look forward to welcoming you back for another memorable stay.Warm regards, Managing Director

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 7일
Dear David, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The DeSoto Savannah, and we hope to see you again soon. Warm regards, Managing Director

10/10 - 훌륭해요

Concetta

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the best location to stay. Clean, everyone was sooo friendly and helpful. Beautiful pool and surrounding outdoor area. Would highly recommend
2024년 4월에 4박 숙박함
답변 제공: Managing Director 님, 2024년 5월 5일
Dear Concetta, We are so pleased to read how happy you were with our fantastic location, spotless property, warm hospitality and excellent amenities! Providing an exceptional stay to every guest is what we strive for every day. Thank you for your recommendation for The DeSoto Savannah, and we hope to welcome you back soon for another enjoyable visit.Warm regards,Managing Director

6/10 - 괜찮아요

Susan 님, Lees Summit

단체 여행
The location is perfect. I have stayed here several times since 2018 and the quality has declined. No baggage racks anymore, no night lights in bathroom, bedding looks worn, tv reception is not good (no signal), restaurant not open as often as it used to be. It's just not the same, especially since the pandemic.
2024년 4월에 4박 숙박함
답변 제공: Managing Director 님, 2024년 5월 5일
Dear Susan, Thank you for choosing to stay with us again and taking the time to share your review. We regret not meeting all of your expectations with the in-room amenities, and we can understand the frustration this caused. We want every guest who stays with us to have a fulfilling experience and depart with a lasting, favorable impression. We fell short in making that happen for you; therefore, we want to extend our apologies. Please know our front desk is available around the clock to make your stay as comfortable as possible. We are also sorry for your disappointment with the restaurant's timing, and we will share your comments appropriately as we are committed to improving our guest's experience. That said, we appreciate you mentioning how our location was ideal for your plans. We are grateful for your valuable feedback and hope you will revisit us for the exceptional stay that you should always expect from us.Warm regards, Managing Director

10/10 - 훌륭해요

Lauri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 4일
Dear Lauri, Thank you for the wonderful rating for The DeSoto Savannah. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warm regards, Managing Director

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 4일
Dear Christina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The DeSoto Savannah. We look forward to welcoming you back on your next visit.Warm regards, Managing Director

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and clean. Rooms very basic. No refrigerator. Staff is amazing! They make the place awesome.
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 3일
Dear Christina, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you found your stay comfortable and our facilities clean. We are also thrilled to hear that our dedicated staff made a positive impact on your overall experience. Their commitment to providing excellent service is truly commendable, and we'll be sure to pass along your kind words to them. We hope to have the opportunity to welcome you back to The DeSoto Savannah for an even more enjoyable stay in the future.Warm regards, Managing Director

8/10 - 좋아요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super Hotel sehr zufrieden
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 2일
Dear Sabrina, Thank you for choosing The DeSoto Savannah and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm regards, Managing Director

8/10 - 좋아요

Mario

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Room lacking amenities. Coffee
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 5월 1일
Dear Mario, Thank you for choosing The DeSoto Savannah and sharing your experience. We are pleased that you enjoyed your stay overall; however, we regret any inconvenience you experienced due to the lack of amenities in your room. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Warm regards, Managing Director

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The public areas of this hotel are high end, top notch. The staff is amazing. Warm, welcoming and professional. Housekeeping was attentive. The room was a little less than we expected. Small, basic, bland. Not at the level we expected based on the public area. The bed was quite comfortable, however. Location is great.
2024년 4월에 3박 숙박함
답변 제공: Managing Director 님, 2024년 5월 1일
Dear Mary, Thank you for choosing The DeSoto Savannah and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. While we are also happy to know you loved our comfortable beds, we regret your disappointment with the size of your room. As a historic building, we do have certain limitations. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Warm regards, Managing Director

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Managing Director 님, 2024년 5월 1일
Dear Scott, Thank you for rating your stay at The DeSoto Savannah. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warm regards, Managing Director

10/10 - 훌륭해요

Alexandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an excellent stay at The Desoto. Beautiful property in a great location.
2024년 4월에 3박 숙박함
답변 제공: Managing Director 님, 2024년 4월 30일
Dear Alexandra, It was a pleasure to read your fantastic review of The DeSoto Savannah. We enjoyed reading your comments about our property and convenient location. It was our pleasure having you as our guest, and we hope you will choose to stay with us again the next time your travels bring you to our area.Warm regards, Managing Director

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel. Beautiful inside, pool felt like a resort and the rooms were spacious and clean. Bonus- walkable everywhere. Can’t wait to return!
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 4월 30일
Dear Colleen, Thank you for your glowing review! We are thrilled to learn that you had such a pleasant stay with us. It's wonderful to hear that you found our property amazing, with spacious and clean rooms, and that you enjoyed our resort-like pool. We are also pleased that our convenient location allowed you to explore the area easily. We eagerly await your return for another enjoyable stay.Warm regards, Managing Director

2/10 - 너무 별로예요

Brandi

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
I recently stayed at the DeSoto Savannah, and unfortunately, my experience fell far short of expectations. Upon arrival, both rooms on my reservation weren't ready, despite being past the check-in time. To add to the frustration, I was charged double for rooms I had already paid for. While the lobby and bar area exuded charm and elegance, the ambiance drastically declined once on the room floors. Poor lighting made navigation challenging, and the rooms themselves were severely outdated and unclean, a far cry from the enticing images advertised online. The lack of cleanliness was appalling; the floors were grimy, the toilet bore unsightly skid marks, and the discovery of a bug wrapped in a supposedly clean washcloth was deeply unsettling. Upon bringing these concerns to the attention of the front desk, their response was merely an apology and a replacement of towels, which hardly addressed the issue. Moreover, the housekeeping service during our stay was subpar, barely meeting the minimum standards of cleanliness expected in a hotel of this caliber. Overall, my stay merits a disappointing 4/10 rating. The promising facade of the lobby and bar failed to mask the glaring shortcomings of the rooms and service, leading to a profoundly unsatisfactory experience.
2024년 4월에 2박 숙박함
답변 제공: The DeSoto 님, 2024년 4월 28일
Good Day Ms. Riggins,Thank you for bringing your concerns to our attention. We value your feedback and are addressing the concerns with our House Keeping team. As far as payment of your 2 rooms is concerned, you were not charged double. The way the reservation was made the hotel is supposed to collect the funds for your rooms and taxes. Expedia did not take payment at the time of the reservation. Warm regards

10/10 - 훌륭해요

carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 29일
Dear Carolyn, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The DeSoto Savannah; we look forward to seeing you again soon. Warm regards, Managing Director

6/10 - 괜찮아요

Karin

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 29일
Dear Karin, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Warm regards, Managing Director

6/10 - 괜찮아요

Jami

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We had a great stay. But the room could of been a little cleaner.
2024년 4월에 2박 숙박함
답변 제공: Managing Director 님, 2024년 4월 28일
Dear Jami, Thank you for taking the time to review your stay with us. While we are glad your overall experience our pleasant, we regret not meeting your expectations. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Warm regards, Managing Director

10/10 - 훌륭해요

Kelly

The staff are friendly and knowledgeable the first floor is gorgeous and welcoming. The bar and restaurants were lovely. The hallways to rooms are poorly lit. Would stay here again and recommend.
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 4월 28일
Dear Kelly, Thank you for taking the time to review your stay at The Desoto Savannah. We are pleased to know that your experience was perfect in every way possible and that you loved our beautiful property. We are also glad that you enjoyed the excellent service provided by our devoted staff as well as had a memorable time at our restaurant and bar. Thank you again for recommending us to our future guests, and we look forward to welcoming you again soon.Warm regards, Managing Director

10/10 - 훌륭해요

Miranda

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location. Great hotel
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 4월 28일
Dear Miranda, Thank you for choosing The Desoto Savannah and for highlighting our location. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. Whether it's taking in the skyline from your balcony, visiting our one-of-a-kind art gallery, or joining a Sip & Stroll, we love knowing we can immerse our guests in the heart and soul of Savannah. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm regards, Managing Director

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Scenic and quiet hotel with friendly staff.
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 4월 28일
Dear Vanessa, Thank you for being our guest at The Desoto Savannah and for your generous comments. It is wonderful to read that we exceeded your expectations and that you particularly enjoyed our fantastic views of Savannah. We are also glad that you loved our beautiful property and the excellent service provided by our associates. Thank you again, and we look forward to welcoming you back soon.Warm regards, Managing Director

10/10 - 훌륭해요

Erin

좋아요: 숙박 시설 상태 및 시설
Great staff
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 4월 26일
Dear Erin, Thank you for being our guest at The DeSoto Savannah and for sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our courteous associates. It was a pleasure to host you, and we look forward to your return visit. Warm regards, Managing Director

10/10 - 훌륭해요

Donna J

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was spotless, breakfast was wonderful, and they were kind enough to allow us to take wine up to our room. If I visit Savannah again, I will make a reservation!
2024년 4월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 25일
Dear Donna, Thank you for choosing The DeSoto Savannah. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a rejuvenating stay. We are glad you loved our well-appointed accommodations and started your day on the right note with our delicious breakfast. It was our pleasure serving you, and we are excited to provide you with another exceptional experience whenever you return to Savannah.Warm regards, Managing Director

10/10 - 훌륭해요

Charles R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and nice rooms. Good coffee too!
2024년 4월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 25일
Dear Charles, Thank you for your recent stay at The DeSoto Savannah. It is a pleasure to know we exceeded all of your expectations with our well-appointed accommodations and thoughtful hospitality. We enjoyed having you as our guest, and we look forward to seeing you again whenever your travels bring you this way.Warm regards, Managing Director

2/10 - 너무 별로예요

Neil

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property misrepresented itself. It does not have laundry, its pool bar is not operating.
2024년 4월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 25일
Dear Neil, Thank you for being our guest and for sharing your feedback. We sincerely apologize for disappointing you and for any inconvenience you had with our property amenities. We would like to share that we do have an outsourced laundry service and the pool bar will not open until Memorial Day weekend. We understand your frustration and are grateful for your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area. Warm regards, Managing Director

6/10 - 괜찮아요

Lisa

가족 여행
별로예요: 숙박 시설 상태 및 시설
The hotel is outdated and the rooms need renovating!
2024년 4월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 25일
Dear Lisa, Thank you for sharing about your experience at our hotel. We sincerely apologize you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Warm regards, Managing Director

6/10 - 괜찮아요

Lisa

2024년 4월에 3박 숙박함
답변 제공: Managing Director 님, 2024년 5월 13일
Dear Lisa, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Warm regards, Managing Director

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location!
2024년 4월에 1박 숙박함
답변 제공: Managing Director 님, 2024년 4월 24일
Dear Kathy, Thank you for visiting us at The DeSoto Savannah and for your review. We are glad you enjoyed our convenience to all that Savannah has to offer. It was a pleasure hosting you, and we look forward to you will stay with us again soon. Warm regards, Managing Director