A phone call to ask our arrival time and a warm reception by the Manager when we finally arrived were appreciated. She moved us to a more spacious room than we had booked online. Ground floor is definitely preferable. The room was clean and modern and there was an array of bathroom accessories, shampoo, conditioner, shower gel, moisturiser etc. Soap and a shower cap were appreciated, as these are not provided in many motels.There was also a coffee machine with capsules. A little more expensive than others in Scone.